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Opiniones de Sheraton Amman Al Nabil Hotel

5 out of 5
Sheraton Amman Al Nabil Hotel
5th Circle, Amman

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 132 de 237 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 61 de 237 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 22 de 237 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 237 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 237 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Ivana Natalia

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Los empleados no tenían buena predisposición especialmente la gente de recepción. Nadie hablaba una palabra de español, tampoco se esforzaron en tratar de entenderme. Realmente una decepción. Las instalaciones del hotel son hermosas, el hotel es lujoso y hermoso. Tuve un episodio lamentable en lo que respecta al upgrade que hice y para mejorar mi habitación y el tema de los restaurante.
Se hospedó 2 noches en mayo de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 21 may. 2023
Dear Ivana,Thank you for the review of your stay at Sheraton Amman Al Nabil Hotel. We genuinely welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create an entirely different experience for you.Kind regards,

4/10 Malo

khalid

No le gustó: Condiciones de la propiedad
The hotel carpets and bathrooms are extremely old and dirty.
Se hospedó 1 noche en abril de 2024
Respuesta de Mohammad Al Kayed , el 17 abr. 2024
Dear Mr. Saleh ,On behalf of Sheraton Amman Al Nabil Hotel, I would like to sincerely apologize for any inconvenience that took place during your stay. As we pride ourselves on delivering a memorable hotel experience during our guests’ travels, we have unfortunately fallen short of our goal during your recent stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If there are any other issues that need to be addressed, please don't hesitate to contact me personally.Kind regards,

10/10 Excelente

Halit

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel with a very good and kind staff
Se hospedó 4 noches en abril de 2024
Respuesta de Dimitrios Kotsifakos, General Manager, el 15 abr. 2024
Dear Halit, thank you for taking the time to share your experience with us. We are thrilled to know that your experience with us has met your expectations, and I would like to assure you that your kind words have been shared with the team. We look forward to welcoming you back in the near future.

6/10 Aceptable

Laith

Viaje de negocios
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
I booked a deluxe upgraded room and asked for higher floors to receive an average room at the 2nd floor while hotel is almost empty!! Terrible management and customer service
Se hospedó 1 noche en marzo de 2024
Respuesta de Dimitrios Kotsifakos, General Manager, el 17 mar. 2024
Dear Laith,Thank you for the review of your stay. We truly welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create a completely different experience for you.Kind regards,

10/10 Excelente

Victoria

Le gustó: Limpieza y servicios
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Dimitrios Kotsifakos, General Manager, el 27 feb. 2024
Dear Victoria,Thank you for taking the time to share your experience with us. We are thrilled to know that your experience with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,Laith Naber,General Manager

10/10 Excelente

Maher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Dimitrios Kotsifakos, General Manager, el 6 feb. 2024
Thank you for taking the time to rate our hotel.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The hotel was impeccable, but you feel that the management is cheap and try to extract money from you by any mean
Se hospedó 4 noches en enero de 2024
Respuesta de Dimitrios Kotsifakos, General Manager, el 6 feb. 2024
Thank you for the review of your stay at Sheraton Amman Al Nabil Hotel. We truly welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create a completely different experience for you.Kind regards,

10/10 Excelente

Andrew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel - v comfortable
Excellent facilities (eg indoor heated pool), spacious rooms, nice views of Amman and the housekeeping staff were top quality.
Se hospedó 7 noches en enero de 2024
Respuesta de Dimitrios Kotsifakos, General Manager, el 17 mar. 2024
Dear Andrew,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

10/10 Excelente

Ahmad

Se hospedó 2 noches en enero de 2024
Respuesta de Dimitrios Kotsifakos, General Manager, el 15 abr. 2024
Thank you for rating for us. We look forward to welcoming you back to Sheraton Amman Al Nabil Hotel!

10/10 Excelente

Sheilah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Hotel was wonderful, quiet and well kept. The staff is friendly and very helpful. Everyone is very professional.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 2 ene. 2024
Dear Sheilah,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

8/10 Bueno

NABEGH

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
you need to keep the good work .. food was great
Se hospedó 3 noches en noviembre de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 3 dic. 2023
Dear Nabegh,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excelente

John

Se hospedó 4 noches en noviembre de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 26 dic. 2023
Thank you for the amazing rating.

10/10 Excelente

Ivan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic stay
Excellent stay. Exceeded our expectations. The hotel is amazig and each and every member of staff was extremely polite and kind
Se hospedó 2 noches en octubre de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 23 oct. 2023
Dear Ivan,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excelente

Kevin, Grantsville

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was always courteous, helpful, and friendly. Location is convenient.
Se hospedó 7 noches en octubre de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 22 oct. 2023
Dear Kevin,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excelente

Ahmed

Se hospedó 1 noche en octubre de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 29 oct. 2023
Dear Ahmed,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excelente

Amjed

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 30 sept. 2023
Thank you for your lovely rating.

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very professional and helpful staff.
Se hospedó 2 noches en agosto de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 3 sept. 2023
Dear Julie,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

8/10 Bueno

Majd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No views
Se hospedó 1 noche en agosto de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 20 ago. 2023
Thank you for rating Sheraton Amman Al Nabil Hotel.

10/10 Excelente

SAMIR

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I love it
The place is clean and the service is very good. It's location is also convenient. The staff are amazing
Se hospedó 3 noches en julio de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 6 ago. 2023
Dear Samir,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is beautiful, well maintained and filled with top notch amenities. The staff is courteous and very helpful I would definitely recommend it!
Se hospedó 8 noches en abril de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 14 may. 2023
Dear Sandra,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excelente

Muneer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 7 may. 2023
Dear Muneer,Thank you for sharing an amazing rating with us.Sincerely,

10/10 Excelente

Daniel

Se hospedó 2 noches en abril de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 1 may. 2023
Thank you for the great rating.

6/10 Aceptable

Vincent

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 3 noches en abril de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 1 may. 2023
Thank you for your feedback.

10/10 Excelente

Amanda

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
lovely seevice
Se hospedó 2 noches en abril de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 1 may. 2023
Dear Amanda,Thank you for choosing Sheraton Amman Al Nabil Hotel for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

10/10 Excelente

VICTORIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic stay the staff remembered us and treated us so well.
Se hospedó 1 noche en abril de 2023
Respuesta de Sadeen, el 15 abr. 2023
Dear Ms. Victoria,Allow me to thank you for choosing us and for your kind words as they are much appreciated and will be shared with the team & our management. Having you was a great pleasure of ours and we sure hope to see you again.

10/10 Excelente

VICTORIA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic staff particularly Abi who heads F&B and Anna and Maya our waitresses. The Italian restaurant is excellent and the Iftar offered was also great. Swimming pool etc great.
Se hospedó 3 noches en marzo de 2023
Respuesta de Sadeen, el 31 mar. 2023
Dear VictoriaAllow me to thank you for choosing us and for your kind words as they are much appreciated and will be shared with the team & our management. Having you was a great pleasure of ours and we sure hope to see you again.

10/10 Excelente

Saad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
An overall excellent experience
Se hospedó 1 noche en marzo de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 20 mar. 2023
Dear Saad,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excelente

Elia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
+5 Star Hotel
One of the best hotels I've stayed at. All the ammenties were great and the food was top notch.
Se hospedó 6 noches en febrero de 2023
Respuesta de Sadeen Albasha, el 28 feb. 2023
Hello Elia, Allow me to thank you for choosing us and for your kind words as they are much appreciated and will be shared with the team & our management. Having you was a great pleasure of ours and we sure hope to see you again.

10/10 Excelente

Marlynella

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Everything was fine and clean. Staff was very friendly and very good service. Love it
Se hospedó 1 noche en febrero de 2023
Respuesta de Dimitrios Kotsifakos, General Manager, el 19 feb. 2023
Dear Marlynella,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

8/10 Bueno

Ajoa

10/10 Excelente

edna

Se hospedó 2 noches en diciembre de 2022
Respuesta de Sadeen, el 9 ene. 2023
Dear Edna, Thank you for your rating!

8/10 Bueno

Diala

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amman Business Trip
The hotel is well-maintained, staffs are very helpful and friendly. The breakfast needs to be improved as I stayed for 5 nights and every day the breakfast was the same which is a bit boring and requires more variety. The rooms need an upgrade for coffee machines since its a 5* hotel. Accessibility is very convenient.
Se hospedó 4 noches en noviembre de 2022
Respuesta de Sadeen Albasha, el 1 dic. 2022
Dear Ms. Diala, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team and leadership team to ensure the necessary guidelines are in place and reviewed to prevent anything less than perfect from being provided in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Osama

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was on point 👌
Respuesta de Sadeen, el 8 nov. 2022
Dear Osama, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our guests happy, Thanks again, and we hope to see you again soon.Sincerely,Sheraton Amman Al Nabil hotel team

10/10 Excelente

Katalin

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We were treated so kind by all the hotel staff. They were so professional and polite and helpful. The rooms were well appointed, bed very comfortable and great shower. Only thing that could be improved is the breakfast.
Se hospedó 1 noche en octubre de 2022
Respuesta de Sadeen, el 8 nov. 2022
Dear Katalin, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our guests happy, Thanks again, and we hope to see you again soon.Sincerely,Sheraton Amman Al Nabil hotel team

4/10 Malo

Aharona

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The entrance and communal facilities in this hotel were very grand and impressive, and the staff were very welcoming and attentive in the lobby. However the cleanliness of the rooms and speed of the room service let it down. Unfortunately we had stained sheets, and on the rollaway cot placed in the room, the duvet didnt have any sheets on it and was badly stained. When we called to resolve and also request an extra mug etc etc, it took so long to arrive that we had to call twice to follow up. Also not much happening in the immediate area around the hotel, so felt somewhat uncomfortable to just walk out and explore.
Se hospedó 1 noche en octubre de 2022
Respuesta de Khaled, el 11 oct. 2022
Dear Ms. Aharona,Greetings from Sheraton Amman Al Nabil hotel.First of all, I would like to thank for choosing us during your visit to Amman and for the kind words you provide regarding to the staff. also, I would like to apologize for the issues mentioned by you regarding to the bed cleanliness. which will be investigated to know the reasons for causing such cases and to prevent it from occurring in the future.Thank you again and looking forward to see in the future. Best RegardsKhaled Mwaswas

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bel hôtel !
Le séjour dans cet hôtel était très bien, la piscine extérieure est incroyable et c’est assez proche de la ville pour profiter d’Amman.
Se hospedó 3 noches en agosto de 2022
Respuesta de Khaled Mwaswas, el 5 sept. 2022
Dear Guest,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations.We look forward welcoming you back again soon!Sincerely,Khaled Mwaswas,Assistance Director of Guest Services

8/10 Bueno

nada

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, clean and comfortable. The pool and the hair salon are very good amenities and services to have. Also enjoyed tge breakfast buffet.
Se hospedó 2 noches en agosto de 2022
Respuesta de Khaled Mwaswas, el 4 sept. 2022
Dear Guest,I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking your time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely, Khaled Mwaswas,Assistance Director of Guest Services

10/10 Excelente

Sam

Viaje de negocios
Le gustó: Condiciones de la propiedad
Clean
Se hospedó 1 noche en agosto de 2022
Respuesta de Khaled Mwaswas, el 25 ago. 2022
Dear Guest,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team.We look forward to welcoming you back in the near future.Sincerely,Khaled Mwaswas,Assistance Director of Guest Services

8/10 Bueno

Islam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Shibli

Viaje familiar
It was great
Se hospedó 1 noche en julio de 2022
Respuesta de Khaled Mwaswas, el 4 ago. 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excelente

Talal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Altid en fornøjelse at besøg
Sheraton Amman har altid været det sted for mig
Se hospedó 6 noches en julio de 2022
Respuesta de Khaled Mwaswas, el 27 jul. 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

8/10 Bueno

Bashir

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In fact Sheraton Amman is amazing. Property is designed in a perfect way.
Se hospedó 11 noches en julio de 2022
Respuesta de Khaled Mwaswas, el 27 jul. 2022
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excelente

Jeries

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Over all the hotel was great but they can update the rooms as they where outdated. Staff, food is perfect
Se hospedó 7 noches en julio de 2022
Respuesta de Khaled Mwaswas, el 26 jul. 2022
Dear Guest, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words has been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

4/10 Malo

obaid

No le gustó: Servicio y personal y condiciones de la propiedad
The reception was looking nice, the rooms are very old and the curtains does not block the sun in the morning to much light, room service is too slow
Se hospedó 1 noche en julio de 2022
Respuesta de Khaled Mwaswas, el 19 jul. 2022
Dear Guest, We would like to take this opportunity to thank you for sharing a review for your recent stay at Sheraton Amman Al Nabil Hotel. We are sorry to learn that your recent stay at our hotel did not meet one of our valued guest’s expectations. We apologize for the inconvenience caused, I assure you this was never our goal and we have passed on your comments to my fellow management team to ensure all the issues are resolved moving further. Thank you again and safe travels! Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excelente

Talal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sheraton Amman har altid været som jegforventet
Se hospedó 2 noches en julio de 2022
Respuesta de Khaled Mwaswas, el 19 jul. 2022
Thank you. Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excelente

Nour

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Amazing
Se hospedó 1 noche en julio de 2022
Respuesta de Khaled Mwaswas, el 7 jul. 2022
Thank you! Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excelente

Aida

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2022
Respuesta de Khaled Mwaswas, el 25 may. 2022
Thank you, Khaled Mwaswas, Assistance Director of Guest Services

10/10 Excelente

Adel, Omaha

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel and v friendly staff. Wanted to especially mention concierge Khaled, Ramzia from breakfast service and Sedeen from customers service among many more all around the hotel.
Se hospedó 4 noches en mayo de 2022
Respuesta de Khaled Mwaswas, el 9 may. 2022
Dear Guest, Thank you for your time in sharing your recent experience with us. I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back to the team and they are proud to have exceeded your expectations. We look forward welcoming you back again soon! Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

4/10 Malo

Milton

Se hospedó 4 noches en abril de 2022
Respuesta de Khaled Mwaswas, el 8 may. 2022
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused. Thank you again and safe travels! Sincerely, Khaled Mwaswas, Assistance Director of Guest Services

2/10 Terrible

Rana

No le gustó: Servicio y personal
The worst service ever. Staff were rude and lack professionalism. Constant delays for no obvious reason.
Se hospedó 1 noche en mayo de 2022
Respuesta de Khaled Mwaswas, el 5 may. 2022
Dear Guest,

We would like to take this opportunity to thank you for sharing a review with us related to your recent stay at 

We are sorry to learn that your recent stay at our hotel did not meet one of our valued guest’s expectations. Please rest assured that we have passed on your comments to the designated team to ensure a resolution and avoid such mishaps in the near future.

Sincerely, Khaled Mwaswas, Assistance Director of Guest Services