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Opiniones de Heritage Inn & Suites

2 out of 5
Heritage Inn & Suites
801 Highway 278 W, Amory, MS

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 39 de 162 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 59 de 162 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 162 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 162 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 162 opiniones" "

7.6/10

Limpieza

8.0/10

Servicio y personal

6.8/10

Servicios

7.4/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Daniel

Le gustó: Servicio y personal
Looked 4star from street-- 3 star at lobby -- 2.5 star in room. Clean. Functional. Kind and helpful staff. Good price. Would stay again.
Se hospedó 8 noches en marzo de 2024
Respuesta de Crystal, Hotel Clerk, el 20 mar. 2024
Thanks for choosing to stay with us! We look forward to seeing you again hopefully!

8/10 Bueno

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was very nice! The only complaint and I will write it off to it being a slow weekend for New Years Eve with family. The coffee was terrible. We couldn’t drink it at all! But would definitely give it another try when we are in town!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Clerk, el 10 feb. 2024
Thank you for chosing to stay with us, we hope to see you again! Any & all feedback you have is greatly appreciated!

8/10 Bueno

Carlos

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Clerk, el 10 feb. 2024
Thank you for chosing to stay with us,any other feedback you have is greatly appreciated!

4/10 Malo

Tena

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Clerk, el 6 ene. 2024
Hi Tena, we would like to thank you for choosing to stay with us here at the Heriatge Inn & Suites, If you have any feedback for us to improve upon it would be greatly appreciated!

6/10 Aceptable

Charles

Viaje en pareja
No le gustó: Servicios
No breakfast .
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management, el 6 ene. 2024
Hi Charles, we do apologize if you missed breakfast, it is from 6:30am to 9:30am everyday. If you have any other feedback it would be greatly appreciated! Thanks so much for choosing to stay with us & we hope to see you again!

6/10 Aceptable

Bobbie

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The room was clean i was really impressed bathroom
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Staff, el 24 dic. 2023
Hi Bobbie,thanks for choosing to stay with us! Any suggestions/feedback from your stay would be great!

6/10 Aceptable

Kevin

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Clerk, el 10 feb. 2024
Thank you for your response.Any feedback is greatly appreciated.

4/10 Malo

Justin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Staff, el 24 dic. 2023
Thanks for choosing to stay with us! Sorry you were not happy with our services,any suggestions/feedback from your stay would be great!

8/10 Bueno

Urias

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Staff, el 24 dic. 2023
Thanks for choosing to stay with us! Any suggestions/feedback from your stay would be great!

6/10 Aceptable

Roy

Viaje familiar
Le gustó: Servicio y personal
Average
Se hospedó 4 noches en noviembre de 2023
Respuesta de Hotel Staff, el 11 nov. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Gwendolyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The price was great
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Staff, el 6 nov. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
-
Se hospedó 7 noches en octubre de 2023
Respuesta de Hotel Staff, el 28 oct. 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Malo

Pamela

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Staff, el 13 oct. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Play to stay with NO PERKS
Beds were comfortable. Bathroom was smaller than most walk in closets. Breakfast was a JOKE. Bowl of cereal and orange juice. There was a loaf of bread for toast and THAT WAS IT. Over all not bad. And I guess you can say it did have BREAKFAST. Weak showing though
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Staff, el 7 oct. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Kevin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Staff, el 21 oct. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

David

Viaje de negocios
Le gustó: Servicio y personal
A little noisy. Lots of people seemingly live in the hotel and congregate just outside the front door of the hotel.
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Staff, el 21 ago. 2023
We are sorry for any inconvenice. However, the reason why there are lots of people is because they are displaced due to the March tornado that our area had. We appericate your business and we hope that you have a blessed day.

2/10 Terrible

Anita

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worst place ever!
First, the bathroom door was locked from the inside; the toilet had not been cleaned; the toilet was stopped up; I had to get a plunger; tried to shower but the tub was stopped up too. The carpet was filthy. We left as I could not stay there. I turned in the keys and didn’t ask for a refund. What a waste of money and time. I was in town to receive an award posthumously for my father.
Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer, Hotel Clerk, el 5 jul. 2023
Thank you for your feedback. We will be addressing your concerns. Have a blessed day!

4/10 Malo

Melissa

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The toilet had urine in and on it.
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Staff, el 25 jun. 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Lici

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a decent hotel with friendly staff.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Staff, el 3 jun. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Thomas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In the middle of rural MS. Was better than expected
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Staff, el 23 may. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Tyneisha

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was fine staff was sweet and patient it was just far from a store or any convenient store. Thanks for everything it was a great stay and the beds were amazing.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Staff, el 5 abr. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Janice

Se hospedó 2 noches en febrero de 2023
Respuesta de Hotel Staff, el 4 mar. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Malo

Ann

Viaje de negocios
No le gustó: Servicio y personal y servicios
They claimed to have breakfast. Both mornings there was nothing set up and the coffee was last nights
Se hospedó 2 noches en febrero de 2023
Respuesta de Hotel Staff, el 13 feb. 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excelente

Don

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Staff, el 9 mar. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Tracie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Staff, el 11 ene. 2023
Thank you for your feedback. So glad that you enjoyed your stay with us. We look forward to your next visit.

8/10 Bueno

Elane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel Staff, el 26 nov. 2022
Thank you for your review. We look forward to you visiting with us again!

6/10 Aceptable

Ruth

Le gustó: Limpieza y servicio y personal
No wash cloths or hand towels in our room the first day, alth
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel Staff, el 19 nov. 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Some meh stuff but would recommend
Had a great stay overall. The breakfast was okay, standard hotel stuff.Unfortunately the dispenser for the apple juice and OJ was not working so it was hot. And there was no butter even with bread and waffles being available. The hotel kinda seemed like they got all the furniture and stuff at a sale from a hotel 20+ years ago that closed down. But more importantly the staff were very friendly and personable all around. No one disturbed us during our stay. If we needed anything it was readily available. I would stay again in a heartbeat. I was comfortable and felt perfectly safe and fine.
Se hospedó 3 noches en octubre de 2022
Respuesta de Hotel Staff, el 18 oct. 2022
Thank you for your feedback. We are changing a lot with our breakfast, under new owner and management. Sorry for any inconvenience. We are addressing your considers. We appreciate your business.

6/10 Aceptable

harriett

Viaje familiar
No le gustó: Comodidad de las habitaciones
In need of remodeling
The beds were not comfortable at all only 2 breakfast options waffles or cereal oh and they had yogurt and they didn’t service our room at all
Se hospedó 2 noches en octubre de 2022
Respuesta de Hotel Staff, el 18 oct. 2022
Thank you for your feedback. We will be addressing your concerns.

4/10 Malo

Maureen

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When I checked in, very rude treatment. I did get the name of the woman at the desk. (Bessie) After staying one night, we saw cockroaches in the room. I was moved to another room down a different hallway. I was told that the wing I was initially at, is reserved for construction workers and other customers aren't put there. I was moved to another room, and the air conditioner didn't work. So, I was moved to a third room. The only person kind to me during the entire stay was Brittany. I'm not sure if an exterminator ever goes through the inside of the Heritage Inn as you could clearly see bugs in rooms. Rooms were very dirty. Very disappointed in the lack of a welcome.
Se hospedó 3 noches en septiembre de 2022
Respuesta de Management, el 5 oct. 2022
We're sorry for any inconvenience. We appreciate your feedback. We will be addressing your concerns.

10/10 Excelente

Gail

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service received by staff
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Staff, el 4 oct. 2022
We appreciate your feedback. Thank you for your business.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2022
Respuesta de Hotel Staff, el 22 sept. 2022
We appreciate your feedback! Thank you for your business!

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Staff, el 15 sept. 2022
We appreciate your feedback! Thank you for your business!

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Management, el 12 sept. 2022
We are so happy that you enjoyed your stay, and we look forward to your next visit. Thank You

2/10 Terrible

Donna

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A/C units on exterior are badly rusted and the bricks around them are falling out. Took 5-6 minutes for staff to respond to the bell at the front desk. Mattresses are obviously cheap and extremely uncomfortable.
Se hospedó 2 noches en agosto de 2022
Respuesta de Manager, el 22 ago. 2022
Good evening, we apologize that your stay was less than enjoyable. It is our aim to make our guests as comfortable as possible. We will take into consideration the nature of your complaint. Thank You

4/10 Malo

Audriana

No le gustó: Servicio y personal
Front desk charged me extra for upgrading my room which was $16.00 plus the room free! And I’m a god member
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 15 ago. 2022
Good morning, all upgrades are subject to an extra charge. Thank you for staying with us. Have a great day!

4/10 Malo

James

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The people were that worked there that we encountered were friendly and polite. The room however was not what we expected. We killed numerous roaches that came out behind a mirror on wall .
Se hospedó 4 noches en agosto de 2022
Respuesta de Management, el 12 ago. 2022
Thank you for your review. The matter at hand has been addressed and handled. Thank You

4/10 Malo

Roger

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Declining
I have stayed here several times over the years . It has declined . No iron or board. Above the shower tub you could see clearly the Sheetrock tape. I was there to speak at a Funeral and it was at 2:00pm. I asked for leniency to stay until 1:00pm. (There were hardly any other customers). I was told I could stay until noon and then I could wait in the lobby. So I did. Overall just not the professional atmosphere I have experienced in the past. Just because you asked.
Se hospedó 2 noches en agosto de 2022
Respuesta de Jennifer, el 8 ago. 2022
Thank you for your feedback. We will be addressing your concerns.

6/10 Aceptable

Rick

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2022
Respuesta de Management, el 5 ago. 2022
Thank you for your feedback. We look forward to you visiting with us again!

6/10 Aceptable

Cindy

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Everything was fine except the ice machine was broken. This was very inconvenient for us.
Se hospedó 4 noches en julio de 2022
Respuesta de Hotel Staff, el 1 ago. 2022
Thanks for staying with us! We are working as hard as we can on getting the issue handled. We appreciate your feedback! We apologize for the inconvenience.

8/10 Bueno

martis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel stay
The sroom was basic and price friendly..the room did not have usb port charging stations. No irons in room had to get from front desk....staff was friendly...overall it was not bad..perfect location right next to a great golf course...River Birch Golf Course.
Se hospedó 1 noche en julio de 2022
Respuesta de Hotel Staff, el 25 jul. 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was very disappointed in my stay. I had to change rooms. When changed rooms there we ants in room had to keep sprayed. The complementary breakfast was very limited. I had to keep asking for bath towels and was clothes. The worst of all is it was tan down it use to be beautiful. I doubt I would stay again.
Se hospedó 4 noches en julio de 2022
Respuesta de Bessie, el 14 jul. 2022
We will address the issues. We thank you for your feedback.

2/10 Terrible

Steve

Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Cornell

Viaje familiar
Le gustó: Servicio y personal
Well it started off wrong because I was under the impression all the rooms were smoke free and they are not! So they gave me 2 smoking rooms but they did accommodate us with non-smoking and a free room. My other issue was both ice machines was broke it was right.
Se hospedó 2 noches en mayo de 2022
Respuesta de Jennifer, Desk Clerk, el 11 jun. 2022
Thank you for your feedback. We will be addressing your concerns. We appreciate your business.

4/10 Malo

Gregory

No le gustó: Limpieza, servicios, condiciones de la propiedad
Run down, dilapidated.
Se hospedó 2 noches en mayo de 2022
Respuesta de Manager, el 11 may. 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Bessie

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Nice distance to travel to golf course - safe
Se hospedó 3 noches en abril de 2022
Respuesta de Manager, el 5 may. 2022
Thank you for your feedback. We look forward to you visiting us again!

4/10 Malo

Jeff

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
We had two rooms with two queen beds and there were only two towels and two washcloths per room! The towels weren’t replaced either night and the rooms were not cleaned after the first night. I wanted to pay cash for the rooms but the desk clerk said they only accept 20’s for cash payment. The total was $375 and I had $400 and they would not take it.
Se hospedó 2 noches en mayo de 2022
Respuesta de Manager, el 4 may. 2022
Good morning, I'm sorry that your stay was less than favorable. I'm not sure if it was, but our housekeepers will not enter your room if the do not disturb is out. You can always get towels from the front desk. We do not keep large sums of cash on site, which is why we don't take anything larger than a 20. Again, I apologize for any inconvenience that this may have caused. We hope that we can accommodate your lodging again. Thanks

10/10 Excelente

Brian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay and close to work location.
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 18 ene. 2022
We are glad that you enjoyed your stay here and look forward to seeing you again! Have a blessed day!

10/10 Excelente

Natalie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic place with great staff
What a wonderful experience! Every single staff member was overly friendly and wonderful! We were on the end of the our trip and just wanted to order in pizza. I called to see if there were delivery options. When we arrived, the front desk clerk had all the delivery menus with our check-in paperwork. It was so perfect! Our room was large with a firm bed, and we rested and watched TV in peace. Everything was very clean! Again, the staff was above and beyond helpful and friendly.
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 7 ene. 2022
We appreciate your feedback and so thankful that you enjoyed your stay. We look forward to serving you again.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Nice place off the beaten path
The staff was so friendly and sweet. The shower had great water pressure. Breakfast was good. The floors were a little dirty in the room, but nothing drastic.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Front Desk, el 4 ene. 2022
Thanks for staying with us. We appreciate your feedback!