Exterior

Opiniones de Pestana Amsterdam Riverside

5 out of 5
Pestana Amsterdam Riverside
Amsteldijk 67, Amsterdam

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 431 de 733 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 190 de 733 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 733 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 733 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 733 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de The Team at Pestana Amsterdam Riverside, el 6 jun. 2023
Dear Sara, We were delighted to hear that your recent stay at Pestana Amsterdam Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Amsterdam Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Amsterdam Riverside

8/10 Bueno

Stephanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel Boutique 3 estrellas de gran tamaño
En general el hotel está bien. No lo catalogaría como 5 estrellas. No hay quien te reciba en la calle, ayude con maletas, abra la puerta etc. Las habitaciones muy chicas, techos bajos, almohadas regular, cortinas regular, pero acabados relativamente modernos. Se nota que lo están remodelando quizás por partes. El restaurante muy básico. En general creo que es un 3 estrellas hotel boutique de gran tamaño.
Se hospedó 1 noche en abril de 2022
Respuesta de Pestana Amsterdam Riverside, el 16 may. 2023
Estimado Stephanie, Gracias por haber compartido con nosotros sus más sinceros comentarios sobre su experiencia en Pestana Amsterdam Riverside. Valoramos mucho su opinión, ya que nos ayuda a mejorar y a anticiparnos a las necesidades y expectativas de nuestros Clientes. Es un placer saber que en general su estancia ha sido de su agrado. Al mismo tiempo, le pedimos disculpas de corazón por no haber podido cumplir sus expectativas al 100 %, y por cualquier inconveniente que esto le haya podido causar. Hemos trasladado sus comentarios al personal para asegurarnos de que se realicen las mejoras oportunas. Ha sido un placer para nosotros recibirlo como Huésped. Nos encantaría mostrarle lo que mejor sabemos hacer en Pestana Amsterdam Riverside en su próxima estancia. Saludos cordiales, El equipo Pestana Amsterdam Riverside

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en septiembre de 2019
Respuesta de Sofia, el 7 nov. 2019
Dear guest. We kindly thank you for your review and we are glad your expectations for the hotel were met! We look forward in welcoming you again in our hotel! Kind regards. Front Office Team

8/10 Bueno

JESUS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen hotel
Nos dieron una suite, la habitación es bastante pequeña pero limpia y bien distribuida. El hotel en general esta bastante bien y parece bastante nuevo, el personal muy bueno, gracias especiales al concierge que nos ayudo mucho con un coche de alquiler y la gente de recepción y desayuno. El desayuno bastante bueno, la ubicación es buena en 10 minutos estas en la parte vieja de Amsterdam.
Se hospedó 5 noches en agosto de 2019
Respuesta de Pestana Amsterdam Riverside, el 16 may. 2023
Estimado Jesus, Gracias por sus comentarios sobre su estancia en Pestana Amsterdam Riverside. Estamos encantados de saber que ha disfrutado de su experiencia y del servicio profesional, atento y exclusivo de nuestro personal. Sus comentarios nos llenan de orgullo y nos incentivan a mejorar nuestro servicio y aspirar a la excelencia de manera continua.Ha sido un gran placer para nosotros recibirlo como huésped. Le damos las gracias por haberse alojado en Pestana Amsterdam Riverside. Estamos deseando volver a darle la bienvenida muy pronto.Saludos cordiales, Pestana Amsterdam Riverside

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en marzo de 2019
Respuesta de Res, el 15 abr. 2019
Dear guest, It was a real pleasure having you as our Guest and being of service. We look forward to your next visit to Pestana Amsterdam Riverside and to offer you “the time of your life”. Kindest regards, Team Pestana Amsterdam Riverside

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great but....
El hotel está muy bueno y lindo pero creo q para ser de LVX deberia ser mejor!
Se hospedó 2 noches en febrero de 2019
Respuesta de Res, el 4 mar. 2019
Dear guest, Thank you for your recent stay at Pestana Amsterdam Riverside. We hope we may welcome you again in the near future. Warm regards, Team Pestana Amsterdam Riverside

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
El hotel es muy bonito, el problema es que no tiene elevador para poder accesar de la calle al lobby, ya que hay que subir escaleras, entré por el restaurante y me regañaron (¿?) que ese no era el acceso, traía maletas y no había forma de subirlas de otra manera más que por las escaleras. No había quien ayudara. El cuarto que me dieron era muy pequeño y con una columna que estorbaba. Lástima, no vuelvo a ese hotel, que hasta regañado salí.
Se hospedó 2 noches en enero de 2019
Respuesta de Res, el 20 feb. 2019
Dear guest, Thank you for your review. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with the relevant head of department to ensure we maintain the highest standards of service at all times. We hope we may welcome you soon again. Best regards, Team Pestana Amsterdam Riverside

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Algo lejos del centro pero puedes llegar sin problema con transporte.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Reservations, el 4 ene. 2019
Dear Mr/ Ms, We are pleased to hear that you have enjoyed your stay with us. Your positive and constructive comments about our hotel have been really appreciated and we sincerely hope that will return to Amsterdam and to Pestana Amsterdam Riverside. We look forward welcoming you again. Kind regards, Team Pestana Amsterdam Riverside

10/10 Excelente

Alícia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Acogedor !
Es un hotel confortable, acogedor.. la cama es muy cómoda..! el personal es atento y nos han dado una solución rápida a los temas que se nos han planteado. Zona tranquila .. una elección muy acertada!! Es como estar en casa ...
Se hospedó 2 noches en octubre de 2018
Respuesta de Reservations, el 5 nov. 2018
Dear Ms. Alicia, Thank you for your insight and positive feedback about our hotel. Thank you for highlighting our staff for their exceptional service. I will share your comments with the team who will be glad to hear them. We hope we may welcome you again and we are glad you enjoyed your time with us. Best regards, Team Pestana Amsterdam Riverside

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2018
Respuesta de Reservations, el 5 nov. 2018
Dear Mr/Ms. It was a real pleasure having you as our Guest and being of service. We look forward to your next visit to Pestana Amsterdam Riverside and to offer you “the time of your life” Kindest regards, Team Pestana Amsterdam Riverside

8/10 Bueno

JESUS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel y muy bonita zona
Se hospedó 3 noches en septiembre de 2018
Respuesta de Res, el 9 oct. 2018
Dear Jesus, Thank you for your nice review, we shared it with our team and we are very happy with your comments and with the fact that we were able to give you “the time of your life”. It was a pleasure to have you as our guest and we will be delighted if you return. Kindest regards, Team Pestana Amsterdam Riverside

10/10 Excelente

Elva lydia

Love it
Buenísimo está el hotel. No es tan cerca del centro pero No hace falta ya que está muy cerca de la fábrica de heniken. Y. La zona es padrisima. El hotel muy CHIC u súper limpio. Bien diseño y excelente trato
Se hospedó 3 noches en septiembre de 2018
Respuesta de Reservations, el 14 sept. 2018
Dear Elva, We appreciate your comments regarding your stay at Pestana Amsterdam Riverside. It is always a pleasure to receive positive feedback. Looking forward to welcome you again in the near future in Pestana Amsterdam. Kindest Regards, Team Pestana Amsterdam Riverside

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendación
Súper buen lugar para pasar un fin de semana en Amsterdam
Se hospedó 2 noches en agosto de 2018
Respuesta de Reservations, el 20 ago. 2018
Dear guets, We are pleased to hear that you have enjoyed your stay with us. Your positive comments about our hotel have been really appreciated and we sincerely hope that will return to Amsterdam and to Pestana Amsterdam Riverside. We look forward welcoming you again. Kind regards, Team Pestana Amsterdam Riverside

8/10 Bueno

Zion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2018
Respuesta de PESAMS, el 30 jul. 2018
Dear Zion, Thank you for your review. We hope to welcome you soon again. Warm regards, Team Pestana Amsterdam Riverside

6/10 Aceptable

Rocío, Galicia

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Muy bonito el hotel pero....
El hotel es muy bonito y el personal que nos atendió en español, muy amable y agradable. El principal problema es el ruido del acondicionado por la noche. Al menos en la habitación que nos tocó a nosotros. No se puede apagar y es realmente muy molesto, hasta el punto de tener que poner algodón en los oídos para poder dormir algo La limpieza también debería mejorarse pues hay polvillo y la moqueta no está muy limpis. No está en el centro, pero si bien comunicado pues está cerquita la parada del tranvía 4. La piscina y spá muy chulos.
Se hospedó 4 noches en mayo de 2018
Respuesta de Team Pestana, el 24 may. 2018
Dear Rocío, Thank you for choosing Pestana Amsterdam Riverside and we appreciate you took the time and effort to share your experience with us and sincerely apologize we did not meet your expectations in certain areas. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations. Kindest Regards, Team Pestana

8/10 Bueno

Gustavo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Team Pestana, el 6 abr. 2018
Dear Gustavo, It was a real pleasure having you as our Guest and being of service. We look forward to your next visit to Pestana Amsterdam Riverside and to offer you “the time of your life” Kindest regards, Team Pestana

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Jayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large rooms, nice breakfast, within walking distance to everything. Beautiful historic building
Se hospedó 4 noches en mayo de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 9 may. 2024
Dear Jayne,Thank you for your positive review and for choosing Pestana Amsterdam Riverside. We are delighted to hear that you enjoyed our rooms, breakfast, and also the convenience of our location. We appreciate your feedback and look forward to welcoming you back soon.Warm regards,

8/10 Bueno

Harriet

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really liked this property! It was very central and convenient location wise. I was a little unlucky during my stay as the fire alarm went off at 1.30am and disturbed my stay, asking us to evacuate and then stopped with no commentary nor did the check out staff mention anything when I checked out. My room was also right on the front on walking level which didn’t make me feel too safe as a woman travelling solo- people could see directly into my room from the street. Otherwise a lovely hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 2 may. 2024
Dear Harriet,Thank you for your feedback regarding your recent stay at our property. We're glad to hear that you enjoyed the central and convenient location. We apologize for the inconvenience caused by the fire alarm disturbance during your stay. Your safety and comfort are our top priorities, and we regret any anxiety this may have caused. Please rest assured that we will investigate the incident to ensure proper procedures are followed in the future.We appreciate your comments about the room location, and we will take them into consideration for future improvements. Your feedback is valuable to us as we strive to provide the best experience for all our guests.Despite these challenges, we're delighted that you found our hotel lovely overall. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,

10/10 Excelente

Joy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Pestana Amsterdam Riverside, el 20 abr. 2024
Dear Joy,Thank you for taking the time to rate your experience with us. We truly appreciate your perfect score and are delighted to see that you were satisfied with your stay. If you have any additional feedback or if there's anything we can do to further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay.Best regards,

8/10 Bueno

Veena

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
From this property easy to commute.
Se hospedó 4 noches en abril de 2024
Respuesta de Pestana Amsterdam Riverside, el 20 abr. 2024
Dear Veena,Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're pleased to see that you were satisfied with your stay. If you have any further comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back in the future.Best regards,

4/10 Malo

Leslyn

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 31 mar. 2024
Dear Leslyn,Thank you for choosing to stay with us.We hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great, out of the way place
Se hospedó 2 noches en marzo de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 31 mar. 2024
Dear William,Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you found our location to be great.We appreciate your kind words and hope you had a wonderful time during your stay with us.Warm regards,Team Pestana Amsterdam Riverside

6/10 Aceptable

Erica

Viaje familiar
This hotel was fine. Nothing special, and when we tried to make an appointment for the spa, nobody answered the phone or was at the reception desk. It’s also a fairly long walk from most “tourist” spots in Amsterdam. I wouldn’t stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 21 mar. 2024
Dear Ms. Erica,Thank you for taking the time to share your experience with us. We apologize for the inconvenience you encountered while attempting to make a spa appointment and for any inconvenience caused by our location's distance from popular tourist spots in Amsterdam.Your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for our guests in the future. We regret that we fell short of meeting your expectations and sincerely hope to have the opportunity to regain your trust in the future.Best regards,

10/10 Excelente

Enza

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the welcome, the room and the service.
Se hospedó 3 noches en marzo de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 15 mar. 2024
Dear Enza,We are thrilled to hear that you loved the warm welcome, the room, and the service provided during your stay. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.Thank you for sharing your positive feedback with us. We look forward to welcoming you back for another wonderful experience in the future.Best regards,

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff and the facilities are beautiful!
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 14 mar. 2024
Dear Ms. Sarah,Thank you for your positive feedback!We're delighted to hear that you found our staff to be very helpful and that you enjoyed the beautiful facilities at our hotel. Ensuring a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Best regards,

10/10 Excelente

Natacha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 25 feb. 2024
Dear Natacha,Thank you for choosing Pestana Amsterdam Riverside. We're glad you enjoyed your stay with us.Looking forward to welcoming you back soon!Best regards,

10/10 Excelente

Ibrahim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lækkert og rent hotel.. Mege centralt
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 25 feb. 2024
Dear Ibrahim,Thank you for choosing Pestana Amsterdam Riverside. We are glad you enjoyed your stay with us and our location.Looking forward to welcoming you back soon.Best regards,

10/10 Excelente

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not close to centre. 20min bike ride which was fun or 15min in a taxi
Se hospedó 2 noches en febrero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 25 feb. 2024
Dear Peter,Thank you for choosing Pestana Amsterdam Riverside for your stay in the city. Looking forward to welcoming you back soon!Best regards,

8/10 Bueno

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 25 feb. 2024
Dear Alex,Thank you for choosing Pestana Amsterdam Riverside. We're glad you enjoyed your stay with us.Looking forward to welcoming you back soon!Best regards,

8/10 Bueno

Jan-Willem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Historisch pand, parkeren is kostbaar
Mooie locatie, historische elementen in de hal maar ook in de kamer. Bedden waren alleen hard. Geen speciale parkeertarief voor hotelgasten
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 25 feb. 2024
Dear Jan-Willem ,Thank you for choosing Pestana Amsterdam Riverside and sharing your experience. We're delighted that you appreciated our location and the historical charm of our establishment.We sincerely apologize for any inconvenience caused by the firmness of the beds and the lack of a special parking rate. Your feedback is invaluable to us and will guide our efforts to enhance guest satisfaction.Rest assured, we are actively reviewing your comments to ensure a more comfortable and convenient experience for all our guests.We hope to have the pleasure of welcoming you back soon for an improved stay.Best regards,Team Pestana Amsterdam Riverside

10/10 Excelente

Edward A

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 7 feb. 2024
Dear Edward A,Thank you very much for staying with us. We are looking forward to welcoming you once again soon!Best regards,

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room
Se hospedó 3 noches en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 1 feb. 2024
Dear Andrew,Thank you for your feedback! We're delighted to hear that you enjoyed your room during your stay with us. We hope to welcome you back again soon!Best regards,

10/10 Excelente

Jeremy

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Staff & food are very helpful stayed here many times and will continue to come back J.R
Se hospedó 3 noches en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 6 feb. 2024
Dear Jeremy,Thank you for your review! We are thrilled to hear that you find our staff and food to be very helpful. We truly appreciate your loyalty. It's always a pleasure to welcome you back each time you stay with us. Looking forward to your next visit!Best regards,

10/10 Excelente

Luca

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Posizione molto favorevole se si ha un’auto. Colazione ben fornita e di qualità. Camere silenziose e arredamento funzionale.
Se hospedó 3 noches en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 6 feb. 2024
Dear Luca,Thank you for choosing to stay with us! We appreciate your positive feedback regarding our location for guests with cars and our breakfast. We strive to provide a comfortable and convenient experience for all our guests and we are glad to hear that we met your expectations in these areas.We hope to have the pleasure of welcoming you back in the future!Best regards,

2/10 Terrible

Mehmet Korkut

Se hospedó 1 noche en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 7 feb. 2024
Dear Mehmet,We would like to express our sincere gratitude for choosing Pestana Amsterdam Riverside for your recent stay. To further understand your concerns and gather additional details, we would appreciate the opportunity to engage in a more in-depth conversation with you.Kindly share your preferred contact information with us so that we can reach out to you directly. This will enable us to discuss your experience and work towards a resolution.We look forward to the opportunity to connect with you and address your concerns personally. Wishing you safe and pleasant travels, and we hope to welcome you back to Pestana Amsterdam Riverside in the future.Sincerely,

10/10 Excelente

justis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 6 feb. 2024
Dear Justis,Thank you for staying with us and for sharing your experience.Looking forward to welcoming you back soon!Best regards,

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 10 ene. 2024
Dear Richard,Thank you for taking the time to leave a positive rating. We hope to have the pleasure of hosting you again in the future. If you have any specific comments or suggestions, feel free to share them with us.Best regards,

10/10 Excelente

Siren Therese

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Team Pestana Amsterdam Riverside, el 10 ene. 2024
Dear Siren Therese,Thank you for taking the time to leave a positive rating. We hope to have the pleasure of hosting you again in the future. If you have any specific comments or suggestions, feel free to share them with us.Best regards,

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel complex. Check-in was a bit awkward but they "upgraded" me which was nice though I'm not sure if it really was one. Room was lovely and clean. The pool and saunas were so relaxing on a cold and rainy day. The breakfast was the true stand out - I'd come back just for that experience again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Pestana Amsterdam Riverside, el 10 ene. 2024
Dear Jeffrey,Thanks for your feedback! We are glad you enjoyed our hotel complex, the upgraded room and the relaxing pool and saunas. It's fantastic to hear that our breakfast was a standout experience. We look forward to welcoming you back for another delightful stay.Best regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bon rapport qualité prix
Superbe hotel ! Attention toutes les chambres ne se valent pas. Il y a 4 bâtiments, demander le bâtiment principal. Le spa est un peu petit mais belle piscine intérieure. Le petit-déjeuner est plutôt banal pour le prix. Accès facile en tramway direct depuis la gare, possibilité de prendre aussi le métro mais petite marche en plus.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Team Pestana Amsterdam Riverside, el 10 ene. 2024
Dear valued guest,Thank you for your positive review! We appreciate your feedback and the photo you shared. It's wonderful to hear that you enjoyed our hotel. We take note of your comments about the room buildings, spa size, and breakfast, and we'll use them to enhance our services.We hope to welcome you back in the future!Best regards,

10/10 Excelente

Jana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice building. We stayed in a bigger room so size was ok. Amenities are nice. It’s walk to everything, or a quick ride. Staff was very nice, has valet parking.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Team Pestana Amsterdam Riverside, el 10 ene. 2024
Dear Jana,Thank you for your positive review! We're delighted to hear you enjoyed our beautiful building, spacious room and amenities. It's great to know our convenient location and friendly staff, along with valet parking, contributed to a pleasant stay.We look forward to welcoming you back for another enjoyable experience.Best regards,

10/10 Excelente

Maurits

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Pestana Amsterdam Riverside, el 10 ene. 2024
Dear Maurits,Thank you for taking the time to leave a star rating. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Best regards,

2/10 Terrible

Mohammed

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Pestana Amsterdam Riverside, el 10 ene. 2024
Dear Mohammed,Thank you for taking the time to provide feedback, although we are sorry to see a 2 out of 10 rating. We value all input, and if there's anything specific that led to this rating, we would appreciate more details to better address any concerns and improve our services.Please feel free to share additional insights, and we hope to have the opportunity to enhance your experience in the future.Best regards,

10/10 Excelente

Christine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We will be back! I’m perfect two night stay and Lotus and Eren were so great! 10/10
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tiago Rodrigues, el 8 dic. 2023
Dear Mr./Mrs. Christine, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

10/10 Excelente

Sabrina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super hôtel Tout était fabuleux La chambre trop jolie Le personnel a notre écoute Et surtout le petit déjeuné au top 👌 Je donne 20/20 pour notre séjour
Se hospedó 3 noches en noviembre de 2023
Respuesta de Tiago Rodrigues, el 22 nov. 2023
Chère Madame, Cher Monsieur Sabrina, Merci pour votre retour concernant votre séjour à Pestana Amsterdam Riverside. Nous sommes heureux d’apprendre que vous avez apprécié votre expérience et le service dévoué, attentif et professionnel de notre équipe. Vos commentaires nous ont rendus fiers et nous motivent afin d’améliorer continuellement notre service et tendre vers l’excellence.Ce fut un grand plaisir pour nous de vous avoir comme hôte. Nous souhaitons vous remercier d’avoir séjourné à Pestana Amsterdam Riverside, et nous sommes impatients de vous accueillir de nouveau.Cordialement, L’équipe de Pestana Amsterdam Riverside

8/10 Bueno

Freerk Erik, Gimo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok hotel but not up to a 5-star standard in my opinion. Room was good, but restaurant and bar were closed. Plate at breakfast was dirty. Personnnel was helpful
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tiago Rodrigues, el 22 nov. 2023
Dear Mr./Mrs. Melinda, We would like to thank you for taking the time to share your opinion on your stay at Pestana Amsterdam Riverside. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service and overall quality. We are sincerely sorry that you were disappointed with your dining experience. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. Once again, we thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you back soon.Kind regards, Pestana Amsterdam Riverside

10/10 Excelente

Melinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly and accommodating staff, beautiful building.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Tiago Rodrigues, el 22 nov. 2023
Dear Mr./Mrs. Melinda, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

10/10 Excelente

Brendan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good choice for business travel
Great customer service and all the amenities are nice.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Pestana Amsterdam Riverside, el 15 nov. 2023
Dear Mr./Mrs. Ben Dominguez, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Amsterdam Riverside

8/10 Bueno

Sophie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice staff, clean and Big rooms - only minus was it isn’t so easy with a stroller and you have to go outside to enter the main building.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Pestana Amsterdam Riverside, el 13 nov. 2023
Dear Mr./Mrs. Shopie, On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Amsterdam Riverside. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Amsterdam Riverside and regain your trust during your next visit. Warm regards, The Team at Pestana Amsterdam Riverside