2/10 Terrible
Cliente verificado
Viaje familiar
24 ene. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
We have stayed in this hotel for many times. rece the last 3 times the service from the reception has been bad. And we did not feel welcome at all in the hotel. The last stay we were there we had to come one day earlier so we made an agreement a week before with the hotel to get a bigger room at the top floor.
And that we could stay at this room for the whole stay. But when we arrived we was given a smaller room than we agreed for. But the price we had payed was not for that room. Then they showed us two more rooms which was also smaller. When we told that this was not what we had agreed for they told us the hotel was full. But when we told that we would cancel the stay they suddenly found the room we had ordered. But we had to come down to the reception the next day to ask if we could keep the room for the whole stay. So we did the next day, but we were threated as we were the one who had made mistake not them. And that they offered us to leave the day before. We decided to say the days we had booked. But we did not feel welcome by the receptionist.
The hotel used to have a good atmosphere, but lately this is gone. Because of many changes of workersin the hotel.
But we cannot say anything bad about the cleaning and restaurant workers, they have always been kind. And actually they were the reason why we stayed there many times.
But because of that the receptionist were threating us as liers. We will not stay there again and nor will we recommend others to stay there!
Cliente verificado
Se hospedó 3 noches en enero de 2024