The hallway carpet has too many stains and needs cleaning. The room was small, no enough ventilation. The stay was alright until a male staff member refused to assist us with calling a taxi after we checked out. As foreign tourists without a phone to call and without speaking Japanese, it was a great challenge for us and we needed the taxi to catch a train. We ended up walking to the nearest train station to take a taxi. We were very disappointed with the customer service of this staff.