Vista frontal de la propiedad

Opiniones de Mövenpick Resort & Residences Aqaba

5 out of 5
Mövenpick Resort & Residences Aqaba
King Hussein Street, P.O Box 678, Aqaba

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 371 de 674 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 202 de 674 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 674 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 674 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 674 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Muy baja calidad por el precio que se paga
No hay control en el check in, varios huéspedes esperaron más de una hora por una habitación limpia, las habitaciones lucen viejas.
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Andrea Shantal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel con desayuno gratis
El hotel es hermoso! Una belleza con pmaya privada , albercas y jacuzzi para relajarte! El desayuno gratis es increible , mi esposo y yo diafrutamos nuestra estancia al máximo! Sin duda regresariamos
Se hospedó 1 noche en noviembre de 2021
Respuesta de Sami Ounalli, el 18 nov. 2021
Querida Andrea Shantal, En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro. Atentamente, Sami Ounalli Gerente general

10/10 Excelente

ma usbelia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de T.A., el 7 ene. 2020
Dear Ma Usbelia, It is so rewarding for our staff to receive such an outstanding score from a guest – thank you very much for sharing your positive experience at Mövenpick Resort & Residences Aqaba. We hope your wonderful memories last a long time and that you will visit us again to enjoy the making of new ones. Best regards, Tatyana Atanasova General Manager

8/10 Bueno

Manuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel pero con desequilibrios organizacionales
Se hospedó 8 noches en diciembre de 2019
Respuesta de T.A. , el 4 ene. 2020
Dear Manuel, Thank you for taking the time to share your positive feedback and for rating us. We hope to welcome you back to our resort again in the near future! Sincerely, Tatyana Atanasova General Manager

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019
Respuesta de Roxanne Yanzon, el 24 jun. 2019
Dear Daniel, Thank you very much for the time you spend to rate us about your recent visit, we appreciate the gift of your feedback, we hope next time we can be able to exceed your expectations, we look very much forward to welcome you again here at Mövenpick Resort and Residences Aqaba. Best regards, Roxanne Yanzon PA and Assistant Communications Manager

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Anónimo
El hotel maravilloso, pero la limpieza de los baños deja mucho que desear.
Se hospedó 3 noches en abril de 2019
Respuesta de Dan Benzaquen, el 26 abr. 2019
Dear Guest, Greetings from Movenpick Resort & Residences Aqaba! Thank you very much for the positive rating you've given our resort. I hope you really enjoyed your time. We will gladly work on improving the overall guest experience so that on your next stay, you will only receive seamless services from us. The team and I highly appreciate your return. Hopefully it will be anytime soon. With my best regards, Dan Benzaquen General Manager

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor hotel y la mejor ubicación. Lo malo no dan información de su país vecino. Pero lo demás muy bien
Se hospedó 1 noche en diciembre de 2018
Respuesta de Resort Management, el 4 ene. 2019
Dear Roberto, I am happy to see that you’ve rated our property with a positive score. We only hope that you had a wonderful time at Movenpick Aqaba. We look forward having you again, and hopefully it will be anytime soon. Best regards, Dan Benzaquen General Manager

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable
Muy buen hotel. Nos hicieron un upgrade gratuito. La playa está muy bien y tienes un sitio para contratar excursiones en la misma playa. La zona de piscina es muy bonita pero permiten jugar con balones y te puedes llevar un pelotazo.
Se hospedó 1 noche en octubre de 2018
Respuesta de Resort Management, el 9 oct. 2018
Dear Daniel, Greetings from Movenpick Resort & Residences Aqaba. I would like to thank you for taking the time in writing your review about your stay which turned out to be really wonderful. I am happy that you enjoyed our beach and our pools. We hope we will have another opportunity to welcome you again. The team and I will be very happy to see you back at our lovely property. Best regards, Dan Benzaquen General Manager

10/10 Excelente

Agustí, Barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Espectacular
Piscinas limpias, muchos servicios, desayuno muy completo, fácil aparcamiento, personal muy amable y simpático, con playa privada
Se hospedó 1 noche en agosto de 2018
Respuesta de Dan Benzaquen General Manager, el 13 ago. 2018
Dear Augusti, I am glad to read that you had a wonderful time at Movenpick Aqaba. I will make sure to thank the team who made your experience exceptional. Please always keep us in mind in your future travel plans. The team and I will be delighted to have you again. Best regards, Dan Benzaquen General Manager

8/10 Bueno

Carlos, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opción
Una buena opción en Aqaba, habitaciones muy amplias, buenas albercas y playa.
Se hospedó 1 noche en julio de 2018
Respuesta de Dan Benzaquen General Manager, el 31 jul. 2018
Dear Carlos, Thank you for sharing your experience during your stay in our resort. We are happy knowing you enjoyed your time with us. We look forward welcoming you back. Best regards, Dan Benzaquen General Manager

8/10 Bueno

Javier

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Friendly staff. Nice breakfast. Good facilities. Very old room.
Respuesta de General Manager, el 5 dic. 2016
Dear Guest, Thank you for taking the time to share your recent experience with us, your praising word is indeed motivating and as such we look very much forward to welcoming you back soon. Best regards, Executive Office

8/10 Bueno

Hector, Colombia

Le gustó: Servicio y personal y comodidad de las habitaciones
Amplio, Zonas Comunes muy Bellas.
Bellos salones la plaza central es un lugar apacible, para tomar un cafe o una cerveza. El personal muy atento. La dotacion se esta quedando un poco, y la habitacion tenia demasiado olor a cigarillo, el personal acudio a la queja abrimos ventanas y pusieron ambientador pero el olor es muy fuerte. El desayuno muy variado y el comedor amplio. Muy buena opcion para descanso, recomiendo que pidan una habitacion de no fumadores o pregunten si existe, creo que fuman demasiado.
Respuesta de Executive Office, el 4 sept. 2016
Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Oficina Ejecutiva

10/10 Excelente

Rizwan Sadiq Mohammed

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schönes Hotel mit nettem Personal, leckeres Büffet und sehr schön eingerichtetes Zimmer. Badeschlappen sind sehr hochwertig. Complementary Obst und Minibar. Happy hour immer jeden Tag Abend und zwischen 16:00 - 16:30 Uhr kostenlose leckere Pralinen & Schokoladenkuchen. Das Schiwmmbad ist sehr schön und es gibt auch ein Whirlpool dazu. Sehr gerne wieder.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sami Ounalli, General Manager, el 9 mar. 2024
Dear Rizwan, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

10/10 Excelente

amirah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good value for the price
Se hospedó 3 noches en marzo de 2024
Respuesta de Sami Ounalli, General Manager, el 9 mar. 2024
Dear Amirah, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

8/10 Bueno

Akram, Edmond

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Though the check in was uneasy, all else was great. The staff were incredibly helpful and courteous. Aqaba is a beautiful, clean and friendly city that we always enjoy coming back to.
Se hospedó 3 noches en enero de 2024
Respuesta de Sami Ounalli, General Manager, el 9 mar. 2024
Dear Akram, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

10/10 Excelente

Wesam, Jerusalem

Se hospedó 4 noches en diciembre de 2023
Respuesta de Sami Ounalli, General Manager, el 9 mar. 2024
Dear Wesam,Thank you for your fantastic feedback! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

4/10 Malo

Simon

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Disappointing for most expensive hotel on our trip
Check in very slow and 1 desk open, rooms dated and need investment, air conditioning noisy and not very effective
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sami Ounalli, General Manager, el 6 dic. 2023
Dear Simon, Thank you very much for the time you have given us to share your feedback regarding your recent visit here to The Movenpick Resort & Residences Aqaba. We regret to learn that several aspects of your stay did not match your expectations, Whilst we hope that you have a better experience, it is through feedback like this that we learn to continuously improve our services in the resort. We take a closer look and serious immediate action on your constructive feedback. Thank you for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to recover your impression of our services. Best regards,

10/10 Excelente

Lars

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perle ved Røde Hav
Skønt sted. Servicemindede ansatte. Skøn privat strand,MEN møg irriterende, at der konstant sejler glasbåde rundt med ekstrem høj musik, mwns de håber på forretning. Det er næsten nok til at tabeen stjerne
Se hospedó 4 noches en noviembre de 2023
Respuesta de Sami Ounalli, General Manager, el 21 nov. 2023
Dear Lars, Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Sincerely,

8/10 Bueno

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location in Aqaba as the Hotel sits across from the water with a second level enclosed causeway that connects to the waterfront pools, restaurants and sandy beach. The hotel is well appointed with great staff and amenities. In fact, my son was seen by the hotel’s doctor and treated within 30 minutes of our call to the front desk - excellent attentive service.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sami Ounalli, General Manager, el 21 nov. 2023
Dear Paul, Thank you for the nice review you have shared about your experience at the hotel. We are glad you enjoyed your overall experience with us. Guest satisfaction is our priority and we are glad we met your expectations. We hope to see you again very soon. Best regards,

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay in Aqaba
Wonderful stay at a very well-run hotel with excellent amenities. Spacious suite that the receptionist gave us as a free upgrade. Helpful unobtrusive staff. Used the lap pool every morning and enjoyed the beach in the evening. Food excellent.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sami Ounalli, General Manager, el 12 nov. 2023
Dear Valued guest,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

8/10 Bueno

Hazim

Le gustó: Limpieza y servicios
Expensive
Se hospedó 3 noches en octubre de 2023
Respuesta de Sami Ounalli, General Manager, el 15 oct. 2023
Dear Hazim,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The Movenpick Resort & Residences Aqaba.We regret to learn that several aspects of your stay did not match your expectations, while we hope that you have a better experience, it is feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba.Best regards,

10/10 Excelente

Itay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Outstanding Service
Perfect Hotel! My stay at this hotel was truly impressive. The staff's hospitality was excellent, and they went above and beyond to ensure that my stay was a positive experience. They were always friendly, courteous, and ready to assist with any questions or requests I had. The room I stayed in was exceptionally pleasant. It was clean, well-organized, and equipped with all the necessary amenities. The bed was comfortable, and the atmosphere in the room was soothing and enjoyable. The room amenities included entertainment options, a television, comfortable chairs, and more - everything needed to feel at home. The hotel is located in an excellent location. It is close to restaurants, cafes, shops, and tourist attractions. I had easy access to explore the beautiful and captivating city. Overall, I had a fantastic stay at this hotel, and I'm sure I will return in the future. I highly recommend this place to anyone looking for a pleasant, clean, and well-located accommodation.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sami Ounalli, General Manager, el 20 sept. 2023
Dear Itay,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba,And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort.

10/10 Excelente

meital

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sami Ounalli, General Manager, el 20 sept. 2023
Dear Meital,Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again.Best regards,

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love our stay at the Movenpick in Aqaba, Jordan. A true 5 star experience.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sami Ounalli, General Manager, el 4 sept. 2023
Dear Michelle,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Sami Ounalli, General Manager, el 19 ago. 2023
Dear Maria, Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort.Best regards

8/10 Bueno

Nasir

Se hospedó 4 noches en agosto de 2023
Respuesta de Sami Ounalli, General Manager, el 4 sept. 2023
Dear Nasir,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive review about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the high ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 Excelente

Anna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel!
We had such a lovely and relaxing stay in this beautiful hotel! The staff was so friendly welcoming and professional; our rooms were amazing! We enjoyed swimming in the Red Sea as well as in the swimming pools; the restaurants served delicious food. The inside of the hotel and the outside are stunningly beautiful!! I wish we could have stayed longer!
Se hospedó 1 noche en julio de 2023
Respuesta de Sami Ounalli, General Manager, el 5 ago. 2023
Dear Anna, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your great comments about your stay here. We were very pleased to welcome you and to know from your wonderful comments that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full ratings you gave us. We hope to welcome you back to our resort. Best regards,

8/10 Bueno

Lina

Se hospedó 2 noches en julio de 2023
Respuesta de Sami Ounalli, General Manager, el 4 sept. 2023
Dear Lina, Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again. Best regards,

10/10 Excelente

Carole Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Movenpics you stole my heart
I didn't want to leave... ❤️
Se hospedó 1 noche en julio de 2023
Respuesta de Sami Ounalli, General Manager, el 31 jul. 2023
Dear CaroleThank you for giving us the opportunity of welcoming you at Movenpick Resort And Residences Aqaba. It was such a pleasure for all of us. And we highly appreciate your wonderful comment and full rating. We will be extremely happy to welcome you back again soon at the property.Best Regards,

6/10 Aceptable

Monika

Le gustó: Servicio y personal
Die Kellner sind reizend und schnell. Der Strand wird so gut wie möglich sauber gehalten, aber viele Gäste hinterlassen Zigarettenkippen, die schwierig zu entsorgen sind. Durch die vielen Tauben sind die Terrassen sehr schmutzig.
Se hospedó 2 noches en abril de 2023
Respuesta de Sami Ounalli, General Manager, el 26 abr. 2023
Dear Monika, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience and have noted as well your constructive observations with regard to the pigeons and the service you received. Please rest assured that we are working continuously to develop, and your important remarks help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schöne und gepflegte Hotelanlage. Eigener Badestrand aber auch vielfältige Liege- und Bademöglichkeiten am Pool im wunderschönen Garten. Das Buffet mit internationale, aber auch jordanischer Küche lässt keine Wünsche offen. Das Personal ist freundlich und zuvorkommend.
Se hospedó 4 noches en abril de 2023
Respuesta de Sami Ounalli, General Manager, el 26 abr. 2023
Dear Andrea, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

8/10 Bueno

Deborah

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a nice resort with a lot of potential. It was extremely clean and especially my room was spotless- love the housekeeping staff. While the restaurant and front desk staff were fantastic, they were understaffed in the afternoon and evening every day I was there, which meant waiting excessively long times to get a drink and meals during peak hours for happy hour and dinner and check in time. The staff was very gracious to go as fast as possible. The resort needs to look into short staffing and also some other things like the room temperature could not be cooler than 25 degrees when it was very hot outside making it too warm to properly sleep. Also the pool attendants and landscapers were not very accommodating to guests. Landscaping was spraying for bugs during the midafternoon right around guests. That is toxic chemicals which should be done very early morning or at night.
Se hospedó 1 noche en abril de 2023
Respuesta de Sami Ounalli, General Manager, el 12 abr. 2023
Dear Deborah,Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 Excelente

Jean

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are all excellent. Very efficient, helpful & kind. Special acknowledgement to Mustafa & Baraa at the reception desk. Both went out of their way to resolve some issues. Cecelia in the Lobby Bar is so kind, professional & efficient. She needs more help during happy hour, but she did a great job. Jeandelle who works at the Turkish Restaurant & breakfast is very professional, courteous & effective. All of the staff are to be commended for their excellent service & work ethic. Thank you.
Se hospedó 1 noche en abril de 2023
Respuesta de Sami Ounalli, General Manager, el 12 abr. 2023
Dear Jean,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Sincerely,

10/10 Excelente

Mark

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Beautiful rock and tile building, lots of pools, nice beach although few minutes walk with stairs through hotel’s interior bridge/hall over the road. Food excellent, nice bar/lounge with 7:00 happy hour.
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2023
Respuesta de Sami Ounalli, General Manager, el 30 mar. 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Movenpick Resort & Residences Aqaba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Best Regards,

2/10 Terrible

katia

Se hospedó 2 noches en marzo de 2023
Respuesta de Sami Ounalli, General Manager, el 29 mar. 2023
Dear Katia,Thank you for taking the time and trouble to post your review.At Movenpick we all take great pride in providing our guests with the highest standards of service, therefore I am very disappointed to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Thank you for the gift of your feedback and we hope to have the opportunity to warmly welcome you again back to our resort in Aqaba.Best regards,Sami OunalliGeneral Manager

6/10 Aceptable

Laura

Se hospedó 14 noches en febrero de 2023
Respuesta de Sami Ounalli, General Manager, el 29 mar. 2023
Dear Laura, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 Excelente

Henning

Se hospedó 3 noches en febrero de 2023
Respuesta de Sami Ounalli, General Manager, el 7 mar. 2023
Dear Valued Guest,Thank you for staying at the Movenpick Resort And Residences Aqaba. It was our great pleasure welcoming you. Thank you for rating us perfectly, we are glad we met your expectations during your stay with us.We will be happy to welcome you back again soon at the property. Kind Regards,

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing 2 night stay
Se hospedó 3 noches en febrero de 2023
Respuesta de Sami Ounalli, General Manager, el 28 feb. 2023
Dear David,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort. Best regards,

6/10 Aceptable

Robin Koothoor

Viaje familiar
Le gustó: Limpieza y servicios
Se hospedó 4 noches en febrero de 2023
Respuesta de Sami Ounalli, General Manager, el 21 feb. 2023
Dear Robin, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location
The hotel is in a good location. It is older than its more upscale hotel neighbors. The breakfast service is problematic. The hotel should set-up a self-serve coffee station and 'egg station' so staff are available to clear and reset tables rather than running for coffee and egg orders. clear, fish lines should be strung across the upstairs pool to prevent the birds from gathering at the pool.
Se hospedó 3 noches en febrero de 2023
Respuesta de Sami Ounalli, General Manager, el 21 feb. 2023
Dear Valued Guest, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience and have noted your constructive observations with regards to your breakfast experience. We will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 Excelente

ashraf

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked city view room, but the gentleman named Omar at the reception upgraded me to a sea view room, it was great and bright room, and he also offered me a late checkout. I loved the level of the customer service service
Se hospedó 1 noche en enero de 2023
Respuesta de Sami Ounalli, General Manager, el 28 ene. 2023
Dear Ashraf,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your wonderful comments about your stay and experience you received whilst staying with us, We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the amazing review and rating you gave us. We hope to welcome you back to our resort. Best regards,

10/10 Excelente

Valerie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an amazing time in Aqaba! This hotel is very well located and close to many restaurants and sites. The amenities at the hotel (pool, private beach, etc.) were also amazing. The staff was very friendly and helped us in booking our various day trips. I'd definitely stay there again and recommend it!
Respuesta de Sami Ounalli, General Manager, el 18 ene. 2023
Dear Valerie,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Kind Regards

10/10 Excelente

Bence

Respuesta de Sami Ounalli, General Manager, el 7 mar. 2023
Dear Valued Guest,Thank you for staying at the Movenpick Resort And Residences Aqaba. It was our great pleasure welcoming you. I am delighted to receive your positive ratings regarding your stay experience with us. We will be happy to welcome you back again soon at the property. Best Regards,

10/10 Excelente

Bence

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The wi-fi sometiimes is very slowly, no any problem here
Respuesta de Sami Ounalli, General Manager, el 2 ene. 2023
Dear Valued Guest,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive & constructive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 Excelente

Ali

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfekt service
Respuesta de Sami Ounalli, General Manager, el 27 dic. 2022
Dear Ali,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort.

6/10 Aceptable

TARIQ

Le gustó: Limpieza, servicios, condiciones de la propiedad
What I liked was the general accommodation and facilities like the beach, bar..etc. What I didn’t like and the reason why I have an overall low score are as follows: 1) Cleaning staff noisy when it comes to opening and closing room doors during cleaning hours. On all days I stayed, I was unable to take naps after breakfast because the cleaning staff kept on opening the adjacent rooms doors and leaving to slam closed very loudly. This happened repeatedly despite me bringing this to their attention. 2) Screening of my bags to determine if I had brought any outside alcohol or anything else. I had brought alcohol for consumption during my trip (wine, beer…etc) which was more than just Aqaba. After check-in, I was called by hotel reception/security advising me that they found alcohol in my luggage and that if I wanted to bring it in, I’d have to pay a surcharge!! I eventually had to take the stuff to my car. I’ve been to many hotels around the world where they officially don’t allow outside stuff (but don’t mind if in room and not in plain view), however, Movenpick Aqaba is the first hotel where I was treated almost like a criminal!! I mean if I went shopping, were they also gonna check my bags to confirm no outside alcohol/beverages/food? Completely ridiculous!!! Everything other than that was great!!
Se hospedó 4 noches en diciembre de 2022
Respuesta de Sami Ounalli, General Manager, el 18 dic. 2022
Dear Tariq,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The hotel. We regret to learn that several aspects of your stay did not match your expectations based on the ratings you have given us, while we hope that you have a better experience it is through feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this with us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba. Best regards,

10/10 Excelente

Marco

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Struttura accogliente dove non manca nulla per una vacanza di tutto riposo. Personale gentilissimo e sempre a disposizione. Ottima la colazione, per i pasti il menu da integrare con più varietà di cibo internazionale.
Respuesta de Sami Ounalli, General Manager, el 3 dic. 2022
Dear Marco,Thank you for your nice review and full rating of Movenpick Resort And Residences Aqaba. It was our real joy seeing you in our resort, and we are so happy that we did not fail to provide you with a good time during your stay. It will be a pleasure for the team and I, welcoming you back again. Hopefully soon!Sincerely,Sami Ounalli General Manager

8/10 Bueno

thomas

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
5* service but not 5* amenities
For 200+ euros/night, we expected higher standing in the room, which was confortable but not fresh/modern/recent. Paint job needed, small bathtub only, leak in the toilet hose and only a few plugs working. Definitely not 5* room. Restaurant and pools were nice Otherwise, excellent service from all the staff (most particularly from Zeyad) during our whole stay
Se hospedó 2 noches en noviembre de 2022
Respuesta de Sami Ounalli, General Manager, el 3 dic. 2022
Dear Thomas,Thank you for visiting us recently, and for taking the time in posting your feedback. We sorry to hear your stay with us did not meet your expectations . Guest satisfaction is our main priority, and we make every effort to maintain both high standards in our products and services please be assured we have taken your comments seriously and will work with our teams to rectify these issues.We wish to get the opportunity of welcoming you back again, so that you would have a better experience with us.Kind Regards,Sami Ounalli General Manager

8/10 Bueno

Laura

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Room was comfortable and spacious. Close to town for access to shops and restaurants. However, breakfast was inadequate - not enough space for the number of people, and food quality and choice was average to poor. Tea and coffee particularly revolting. We also stayed at other Movenpick in area (Tala bay) and the food there was better. Other issue was that we deliberately stayed in a residence with kitchen facillities (because we have young children who need to eat at awkward times) and there was no equipment at all - no cutlery, no plates, nothing. We were also told we were not able to bring any food into the hotel - so what is the point of offering residence with kitchen facilities?
Se hospedó 3 noches en noviembre de 2022
Respuesta de Sami Ounalli, General Manager, el 21 nov. 2022
Dear Laura,Thank you for taking the time to complete a survey following your recent stay at our hotel,We value and appreciate your positive ratings on the overall experience and have taken note on the points you have raised regards the room facilities, we do have a Health & Safety measure in place regards bringing food into the hotel as we can cater on request and also provide room service, Please rest assured that we are working continuously to develop and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards, Sami Ounalli General Manager