On arrival, the receptionist was disinterested and dismissive to the point of rudeness. The toilet in the room seemed to still have excrement on the side which we cleaned ourselves rather than engage the staff again. When I needed replacement batteries, I waited for 15 minutes at reception before anybody helped me. The bar had a singer in there with the amplifier set to maximum and was very loud in our room; when I told reception about it and asked how long it would go on for, I was told another 2 hours but no attempt was made to ask them to turn it down.
Everything looks dated and tired and our family room was as far as you could get from the entrance and was accessed by many stairs both up and down. The view was the flooded flat roof of the dining room and the curtains on the window were too narrow to completely close; we had to use the bed runner to fill in the gap in the middle.