Vista desde la habitación

Opiniones de DoubleTree by Hilton Asheville Downtown

4 out of 5
DoubleTree by Hilton Asheville Downtown
199 Haywood St, Asheville, NC

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 593 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 256 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 87 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1006 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

gleiddy

Se hospedó 2 noches en enero de 2020

8/10 Bueno

Terrence

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No where to park to check in. Was not aware parking or valet was not included. Had to pay additional $25 a day to park.
Se hospedó 1 noche en mayo de 2024
Respuesta de David GM, el 7 may. 2024
Thank you for your feedback! We are glad you were able to utilize our valet services and want to apologize that you were unaware of our parking charges.

10/10 Excelente

CATHERINE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful stay - only negative is pay to park.
Se hospedó 1 noche en abril de 2024
Respuesta de David GM, el 3 may. 2024
Catherine, Thank you for staying with us and sharing your experience!

10/10 Excelente

Samantha, Ocala

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2024
Respuesta de David GM, el 1 may. 2024
Thank you Samantha!

10/10 Excelente

Erez

Se hospedó 3 noches en abril de 2024

10/10 Excelente

Lee

Se hospedó 1 noche en abril de 2024
Respuesta de David GM, el 11 may. 2024
Thanks Lee!

10/10 Excelente

DONNA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to my business accounts
Se hospedó 1 noche en abril de 2024
Respuesta de David GM, el 19 abr. 2024
Thanks Donna!

8/10 Bueno

Nicole

Se hospedó 1 noche en abril de 2024
Respuesta de David GM, el 1 may. 2024
Thank you Nicole!

10/10 Excelente

Gable

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is in a great location to access downtown restaurants, shops and bars.
Se hospedó 2 noches en abril de 2024
Respuesta de David GM, el 8 abr. 2024
Thank you Gable! We love our location and are pleased to see that you were able to explore the city! Cheers!

10/10 Excelente

Teri

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only negative is the cleaning staff was playing loud Spanish music while cleaning in the morning. My husband and I were trying to sleep but couldn’t. The music was coming from her cart that was parked in the hallway by our door.
Se hospedó 2 noches en abril de 2024
Respuesta de David GM, el 8 abr. 2024
Thank you Teri! We have addressed this with the team and hope to see you again soon!

10/10 Excelente

Lavastian, Winston-Salem

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were super friendly and helpful. Stylish hotel with great views from the entrance and nice amenities.
Se hospedó 1 noche en marzo de 2024
Respuesta de David GM, el 8 abr. 2024
Thank you Lavastian!

10/10 Excelente

Jessica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed with a group of 6 and had a great stay. We requested to be put tougher and they were able to put us together on the same area. Our room was cleaned daily and staff were always nice, the location was good for walking around the city. It was a little further away from the main parts of town, but super walkable.
Se hospedó 5 noches en marzo de 2024
Respuesta de David GM, el 1 abr. 2024
Thank you Jessica! We love that our team made your stay a memorable one! Thank you for the review!

10/10 Excelente

Vicki

Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 26 abr. 2024
Thank you for staying with us and we hope you enjoyed your stay. We hope to see you again soon!!

2/10 Terrible

Chelby

Se hospedó 1 noche en marzo de 2024
Respuesta de David GM, el 19 abr. 2024
Chelby, We want to apologize for this experience and want to make it right. Please feel free to reach out to us at your earliest convenience.

10/10 Excelente

Lorin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff and excellent cookies.
Se hospedó 2 noches en marzo de 2024
Respuesta de David GM, el 26 mar. 2024
Thanks Lorin!

10/10 Excelente

Stacy, Jenkins

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de David GM, el 26 mar. 2024
Thanks Stacy! We hope to see you again soon!

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great friendly staff. Convenient location to everything down town.
Se hospedó 5 noches en marzo de 2024
Respuesta de David GM, el 26 mar. 2024
Thanks Julie! We are pleased to see that you enjoyed your stay with us!

10/10 Excelente

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de David GM, el 26 mar. 2024
Thanks David! Looking forward to your next stay with us!

10/10 Excelente

Amy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice, clean hotel, close to where we needed to go.
Se hospedó 2 noches en marzo de 2024
Respuesta de David GM, el 26 mar. 2024
Thanks Amy! We hope to see you again soon!

10/10 Excelente

Timothy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place, nice people. Room large and clean. Close to Harrahs for concert.
Se hospedó 1 noche en marzo de 2024
Respuesta de David GM, el 19 mar. 2024
Thanks Timothy! Come see us again for your next concert! Cheers!

8/10 Bueno

Neetu

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was great only thing we wish they would update their TVs to smart TVs as one of the nights the weather was not great and wanted to stream and could not do it.
Se hospedó 3 noches en marzo de 2024
Respuesta de David GM, el 19 mar. 2024
Thank you Neetu for the feedback. We will share it with the team to make some positioning changes.

10/10 Excelente

Irene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Carl was awesome and very helpful with great suggestions about hikes and dining!!
Se hospedó 3 noches en marzo de 2024
Respuesta de David GM, el 15 mar. 2024
Thanks Irene! So happy to see that Carl made your trip a memorable one!

6/10 Aceptable

Dustin Shane, Chelsea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My stay was ruined by factors that were completely reparable by the staff in Asheville. No one offered to fix anything, the front desk manager never even returned messages I left him for a return call. I was promised a deluxe room, corner location on a high floor. My room was on the 4th floor. The 4th floor is not a high floor when you are dealing with a hotel with 7 floors and then a rooftop observatory with a bar. The 4th floor is only one floor above street level on the corner where my room was located, because of the way the building was built. The property claims to have a heated indoor pool, kept above 80 degrees. They do indeed have an indoor pool, however, the water is frigid. Also, I was charged $15 for breakfast simply because I had booked through Expedia. I was told breakfast was complimentary when I checked in by the clerk and breakfast was complimentary....as long as you didn't book through a site of your choosing. Only people who had booked on hilton.com enjoyed that benefit. It's just a perfect example of Hilton's corporate greed at work. Hilton dropped the ball big time on this experience. It will be a long time before I will be willing to give them another chance.
Se hospedó 3 noches en marzo de 2024
Respuesta de David GM, el 11 mar. 2024
Dustin, Thank you for sharing your feedback. We want to apologize for this inconvenience with your room and will investigate these issues. The pool is kept at 84 degrees year round, but we will triple check with our engineering team to ensure this is up and operational at the appropriate temperature. Breakfast is not a benefit at DoubleTree hotels and is charged for all guests unless they have booked a package that includes breakfast. We want to apologize for any confusion during your stay and will work with the team to better communicate the hotel amenities.

10/10 Excelente

Fabrizio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice and easy stay !
Se hospedó 1 noche en marzo de 2024
Respuesta de David GM, el 4 mar. 2024
Thanks for the 5 our of 5!

10/10 Excelente

Whitfield

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient to many restaurants and local hotspots..
Se hospedó 1 noche en febrero de 2024
Respuesta de David GM, el 26 feb. 2024
Thank for the great feedback! We love being so close to all of the great spots in Downtown Asheville and are happy you were able to check some out!

10/10 Excelente

Suzanne

Viaje familiar
Le gustó: Condiciones de la propiedad
Wonderful staff
Se hospedó 1 noche en febrero de 2024
Respuesta de David GM, el 26 feb. 2024
Thanks Suzanne!

10/10 Excelente

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de David GM, el 26 feb. 2024
Thanks Jeremy!

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The warm cookie upon arrival was a nice touch!
Se hospedó 2 noches en febrero de 2024
Respuesta de David GM, el 20 feb. 2024
Thanks Joshua! We love our delicious DoubleTree cookies and happy that you did too!

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de David GM, el 22 feb. 2024
Thanks Jennifer!

10/10 Excelente

Angel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de David GM, el 13 feb. 2024
Thanks Angel! We appreciate your feedback and hope to see you again!

10/10 Excelente

Kolbrún

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2024
Respuesta de David GM, el 5 feb. 2024
Thanks for the 10 out of 10 rating!

10/10 Excelente

Zee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and really nice. Good service, safe location and a rooftop bar. We walked everywhere from the hotel.
Se hospedó 2 noches en enero de 2024
Respuesta de David GM, el 5 feb. 2024
Thanks Zee! We are happy to see that you were able to enjoy the hotel and our beautiful city!

8/10 Bueno

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean property central location. Friendly staff Carl was amazing.
Se hospedó 1 noche en enero de 2024
Respuesta de David GM, el 29 ene. 2024
Thank you Kimberly! We hope to see you again soon!

6/10 Aceptable

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed 5 nights, Jan 2024; 2 parents and a teenager; Overall a very nice hotel. Clean attractive lobby and rooms, great breakfast buffet for about $15 made it one of the better brkfst options for the area, great staff. The Montford Rooftop Bar was also a pleasant surprise - casual atmosphere, great small plates, a fantastic view. But some things we didn't like. "City View" is no view at all. It is a completely blocked view of the hotel across the street. Also, we love a downtown AVL hotel because we prefer to walk everywhere. On the west edge of what I consider the "center" city area, definitely within 15 min walk to the entire downtown, which is great. But one night, walking home from dinner (about 8 pm?), a young person asked us for a cigarette (we are not smokers), and then immediately followed us in the dark for a few blocks on the deserted street, until we reached the hotel. It made us very uncomfortable. Not the hotel's fault, but that night we wished we wished we were staying in a busier area, and we were more hesitant to go out after dark for the rest of the trip. And finally - I hated the in room TV. The remote / TV channel system was painfully difficult to use / clunky.
Se hospedó 5 noches en enero de 2024
Respuesta de David GM, el 29 ene. 2024
Thank you for sharing your detailed feedback on your recent stay. We're thrilled to hear you enjoyed the clean rooms and Montford Rooftop Bar. We apologize for the inconvenience with the "City View" and appreciate your perspective on the location, safety concerns, and feedback on the in-room TV – your insights are valuable in our ongoing efforts to enhance the guest experience.

8/10 Bueno

Suzanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Rooms were large and very nice. Liked the staff in roof top bar but food was way to pricey for amount.
Se hospedó 3 noches en enero de 2024
Respuesta de David GM, el 24 ene. 2024
Thank you for staying with us and sharing your feedback. We will share your feedback with the team to improve our offerings at the rooftop.

10/10 Excelente

Mariam

Le gustó: Servicio y personal y condiciones de la propiedad
Es una área tranquila pero el hotel es 10/10
Se hospedó 3 noches en enero de 2024
Respuesta de David GM, el 17 ene. 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excelente

Gable

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location and convenience of this hotel is perfect.
Se hospedó 2 noches en diciembre de 2023
Respuesta de David GM, el 3 ene. 2024
Thanks Gable!

10/10 Excelente

Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de David GM, el 1 ene. 2024
Thanks Javier!

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean Friendly staff Nice room
Se hospedó 1 noche en diciembre de 2023
Respuesta de David GM, el 1 ene. 2024
Thanks Timothy!

4/10 Malo

Emma

I paid booked my room early, paid for a HIGH FLOOR room corner views, upon arrival was told no high rooms available. Unacceptable customer service.
Se hospedó 2 noches en diciembre de 2023
Respuesta de David GM, el 1 ene. 2024
Emma, We want to apologize for falling short of your expectations. This is well below our standards and will be addressed with the team.

8/10 Bueno

Leonel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de David GM, el 1 ene. 2024
Thank you for the feedback.

8/10 Bueno

Lucy

Se hospedó 4 noches en diciembre de 2023
Respuesta de David GM, el 21 dic. 2023
Thank you Lucy! We hope to see you again soon!

10/10 Excelente

Karen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de David GM, el 15 dic. 2023
Thank you for staying with us and sharing your feedback!

8/10 Bueno

Amy

Se hospedó 2 noches en diciembre de 2023
Respuesta de David GM, el 12 dic. 2023
Thank you for staying with us and sharing your feedback!

10/10 Excelente

Susan, Madison

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location close to downtown with well appointed rooms. Take advantage of provided noise machine if you are on one of the lower floors.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tiffani Malone, Assistant General Manager, el 9 dic. 2023
Thank you so much for your kind words. Hope to see you again soon!

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location to do the wake foot spa a block away ! Only complaint was the charcuterie board on the rooftop restaurant was very small and chintzy for the price.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dav, el 8 dic. 2023
Thank you Jennifer! We appreciate your feedback and will share it with the team.

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, comfortable & spacious rooms, easy parking, convenient location, nice rooftop bar.
Se hospedó 3 noches en diciembre de 2023
Respuesta de David GM, el 3 ene. 2024
Thanks Scott! We are pleased to see that you enjoyed your stay with us.

10/10 Excelente

RHONDA

Se hospedó 2 noches en septiembre de 2023
Respuesta de David GM, el 8 dic. 2023
Thanks Rhonda!

6/10 Aceptable

Caroline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de David GM, el 8 dic. 2023
Thank you for the feedback Caroline.