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Opiniones de Hampton Inn & Suites Asheville Biltmore Area

2.5 out of 5
Hampton Inn & Suites Asheville Biltmore Area
835 Brevard Road, Asheville, NC

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 767 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 162 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 19 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 1000 opiniones" "

9.6/10

Limpieza

9.6/10

Servicio y personal

9.2/10

Servicios

9.6/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Sussette, berlin

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
La PEOR experiencia que he tenido en la cadena de hoteles Hampton. El hotel estaba en muy buenas condiciones pero el Staff tenían la peor actitud que yo viera en mi vida. Desde el manager hasta la que servía el desayuno. Viajamos con un pequeño perro y se les ocurrió darnos una habitación frente a la puerta de entrada lo que incomodaba al perro la entrada y salida de huéspedes. Pedí que nos cambiaran de habitación a lo que no accedieron pero a la misma vez le incomodaban sus ladridos. A la salida, nos aplicaron un cargo de “occupancy fee” aumentando a $10 más al pet fee que NO logro explicarme la de front desk cuando hicimos check out. En el area de desayuno, ya 1 hora antes de cerrar el area, no rellenaban (aunque era sábado, con mayor flujo de huéspedes en el hotel). La única que vi con buena actitud fue la de limpieza; todos los demás necesitan un training en Customer Service, urgentemente.
Se hospedó 2 noches en marzo de 2024
Respuesta de Celia, el 31 mar. 2024
Thank you for taking the time to share your feedback regarding your recent stay at our Hampton hotel. We genuinely appreciate your insights as they help us identify areas where we can improve and enhance our services.We regret to hear that your experience did not meet your expectations, particularly regarding the attitude of our staff and the challenges with your room assignment. We apologize for any inconvenience caused during your stay.Regarding the "occupancy fee" applied to your bill, we want to clarify that this fee is a mandatory tax required by local regulations. We understand that additional charges can be frustrating, and we apologize if there was any confusion during the explanation at the front desk. Please know that we strive to be transparent about all charges associated with your stay.We also apologize for any inconvenience you experienced in the breakfast area. Rest assured, we will review our processes to ensure timely replenishment of items to better accommodate our guests, especially during peak times.We understand your request to change rooms due to the location's proximity to the entrance door and subsequent barking concerns. Unfortunately, during your stay, we were fully booked, and it was late in the evening, limiting our ability to relocate guests. Moreover, we received multiple complaints from other guests regarding noise disturbances after quiet hours, which further complicated the situation. Nevertheless, we regret any inconvenience this may have caused and will strive to find better solutions in similar situations in the future.We are glad to hear that the cleaning staff left a positive impression on you, and we will ensure your commendation is passed along to them. Additionally, we take your feedback regarding our team's customer service seriously and will provide additional training to ensure all our staff members uphold our high service standards.Once again, we apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

10/10 Excelente

Marlyneth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en febrero de 2024
Respuesta de Celia Worley, Assistant General Manager, el 17 feb. 2024
Thank you for your kind words! We're thrilled to hear you had an excellent stay. Your satisfaction is our priority, and we look forward to welcoming you back for more great experiences with us in the near future!

10/10 Excelente

Arturo

Se hospedó 3 noches en abril de 2023
Respuesta de Harrison Fletcher, Asst. General Manager, el 3 may. 2023
I would like to take this opportunity to thank you for responding to our survey. We are thrilled to see that you enjoyed your stay. We continuously strive to provide our guests with the hospitality they deserve and it is always fulfilling when we see that we succeeded. Again, thank you for your response and for being our guest. We hope to see you again soon!

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio y buena atencion
Respuesta de Harrison Fletcher, Asst. General Manager, el 18 ene. 2023
I would like to take this opportunity to thank you for responding to the survey you received regarding your stay with us. We are all thrilled to see that you enjoyed your stay. Thank you for your kind words about our hotel. We continuously strive to provide the hospitality our guests deserve and we are always happy to see when we succeed. I will be sharing your comments with my team. Again, thank you for your response and for being our guest. We hope to see you again soon!

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff, great facility!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed our stay
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Rocky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No other comments
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

David, Cartersville

Viaje en pareja, Viaje con mascota
Clean hotel close to highway exits and close to several restaurants!
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Kimberly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Nothing special
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable room, friendly staff
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Dalyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great during our stay. We did have to ask for shampoo as there was none when we arrived but it was taken care of on day 2
Se hospedó 3 noches en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that overall, you enjoyed your stay with us. However, we apologize for the oversight with the shampoo on the first day. Your comfort is important to us, and we're glad to hear that our team promptly addressed the issue on the second day. We appreciate your understanding and hope to welcome you back for an even smoother experience in the future!

6/10 Aceptable

Judey

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hampton Inn is a great location. We were there on leisure travel. The breakfast was good. It was a busy week with a busload of travelers also. It would be nice to see some healthy breakfast choices. The pool was great and our room was fine.
Se hospedó 3 noches en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location and enjoyed the breakfast during your leisure travel. We understand the importance of offering a variety of breakfast options, including healthy choices, and we'll take your suggestion into consideration for future improvements. It's wonderful to hear that you enjoyed our pool and found your room satisfactory. Your comments are valuable to us as we strive to enhance the experience for all our guests. We hope to welcome you back for an even better stay in the future.

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was as nice, clean, and functional as you should expect from a hotel of this caliber.
Se hospedó 2 noches en abril de 2024
Respuesta de Celia, el 2 may. 2024
We're thrilled to hear that you found everything at our hotel to meet your expectations! Providing a clean, comfortable, and functional environment for our guests is always our top priority, and we're glad that we could deliver on that during your stay. Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excelente

Mevlana

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Excelente

Marina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Excelente

Angie

Se hospedó 2 noches en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

6/10 Aceptable

keertini

Le gustó: Servicio y personal y condiciones de la propiedad
Could have been cleaner
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
We appreciate your feedback and apologize if the cleanliness of our property did not meet your expectations during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret any inconvenience this may have caused. Rest assured, we will address this matter with our housekeeping team to ensure that future guests enjoy a pristine experience. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excelente

Jeanne

Le gustó: Limpieza y condiciones de la propiedad
Front desk were so welcoming and helpful, property was spotless and near great restaurants.
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
We're delighted to hear that our front desk team made you feel welcome and provided helpful assistance during your stay! It's our goal to ensure that every guest feels valued and supported throughout their time with us. Additionally, we're pleased that you found our property to be spotless and conveniently located near some fantastic dining options. Thank you for sharing your experience, and we hope to have the opportunity to host you again soon!

10/10 Excelente

Aubrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

10/10 Excelente

Jackie

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for sharing your feedback with us! We're glad to hear that you had an enjoyable stay overall. Your comments regarding cleanliness are duly noted, and we will make sure to address this to enhance the experience for future guests. We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!

6/10 Aceptable

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Checkin was 15 minutes late.
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the delay you experienced during check-in. We understand that your time is valuable, and we regret any inconvenience this may have caused. Please know that we are reviewing our processes to ensure that we can minimize wait times and provide a more seamless experience for our guests in the future. Your feedback is invaluable to us as it helps us improve our service standards. We hope to have the opportunity to welcome you back for a more punctual and enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you again for your feedback.

10/10 Excelente

Bonnie

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was wonderful!! If you are traveling with animals this place is great!
Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for your glowing review! We're delighted to hear that you had a wonderful experience with our staff and that our pet-friendly accommodations met your needs perfectly. Providing exceptional service to both our guests and their furry friends is our top priority, and we're thrilled to know that we hit the mark during your stay. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you and your pets back for another enjoyable stay soon! If you need any assistance or have any special requests for your next visit, please don't hesitate to let us know.

6/10 Aceptable

Robin

Se hospedó 1 noche en abril de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We will take your comments into consideration and work diligently to improve. If you have any specific concerns you'd like to address with us, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

10/10 Excelente

YUEJIE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great people and great breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed interacting with our team and that you found our breakfast offerings to your liking. Providing exceptional service and delicious breakfast options are both top priorities for us, and we're delighted that we met your expectations in both areas. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excelente

Laura, Carrboro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

2/10 Terrible

Lana

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
This hotel is located right on a cross of several highways and roads. The hotel is poorly built and the windows are very cheap. There is no noise isolation there. It is difficult to sleep a wink at night because the roads just continue to roar. In addition to this when we arrived, we did not have a room. They overbooked the hotel and the manager told us that they do it ALL THE TIME. It's just like the airlines. They overbook and then you come in and don't have a room that you wanted. We needed 3 separate beds and that is what we booked and PAID for. Instead, they didn't have that for us when we came to check in. Obviously, no compensation was provided. The young lady at the counter was so absurd - she demonstratively acted that she couldn't care less. All she said, the manager will handle this. The manager gave us a much smaller room and brought in a roller bed. It was very disruptive and inconvenient and NOT WHAT WE BOOKED.
Se hospedó 3 noches en marzo de 2024
Respuesta de Celia, el 31 mar. 2024
We deeply apologize for the challenges you encountered during your stay. It's disheartening to hear about the noise disturbances and the inconvenience caused by our overbooking situation. We understand the frustration of not receiving the room type you booked and paid for, and we regret any inconvenience this may have caused.We also want to clarify that when booking through third-party platforms, such as the one you used, situations like overbooking can occur. The manager's intention was to convey this information and apologize for any inconvenience it may have caused.Your comments regarding our staff's demeanor and the quality of our accommodations have been noted, and we will address these issues internally to ensure a better experience for our guests in the future.We sincerely appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay.

8/10 Bueno

Sharon

Viaje en grupo, Viaje con mascota, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
It was nice and clean, curteous staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for your review! We're pleased to hear that you found our hotel nice and clean, and that our staff provided courteous service during your stay. Maintaining a high standard of cleanliness and delivering excellent customer service are top priorities for us, and we're glad that we met your expectations in both regards. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If you need any assistance or have any questions, please feel free to reach out to us.

10/10 Excelente

dawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for your feedback! We're delighted to hear that you found our hotel convenient and clean during your stay. Providing a comfortable and tidy environment for our guests is a top priority for us, and we're glad that we met your expectations in this regard. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excelente

Shelli

Se hospedó 1 noche en febrero de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

10/10 Excelente

Craig

Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 2 may. 2024
Thank you for taking the time to leave us a glowing 5-star review! We're thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our ultimate reward, and we're grateful for your kind words. We look forward to welcoming you back again soon for another wonderful stay!

8/10 Bueno

Amy

Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

10/10 Excelente

Dean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice room, plenty of space, nice touches through out.
Se hospedó 2 noches en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your room and that it provided plenty of space with nice touches throughout. Creating a comfortable and welcoming environment for our guests is our goal, and we're delighted that we succeeded in providing you with a memorable stay. Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable experience in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excelente

Ana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We would stay again if we need too.
Se hospedó 2 noches en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for considering us for your future stays! We're pleased to hear that you would choose to stay with us again if the need arises. Your loyalty and satisfaction mean a lot to us, and we would be delighted to welcome you back whenever you're in the area. If you have any future plans or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to the opportunity to host you again!

10/10 Excelente

Peggy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, fast friendly service. They have a beautiful bar in the lobby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our great location and experienced fast, friendly service during your stay. It's fantastic to know that you appreciated our beautiful lobby bar as well. Providing a welcoming atmosphere and efficient service are top priorities for us, and we're thrilled that we were able to meet your expectations in both regards. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If you have any special requests or if there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Aceptable

Leon

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The room was dirty and had not been cleaned. We called the front desk and they gave us a new, clean room. The rest of our stay was nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced upon arrival. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting our usual standards during your initial room assignment.We're glad to hear that our team was able to promptly address the issue and provide you with a new, clean room. Your comfort and satisfaction are our top priorities, and we're pleased to hear that the remainder of your stay was enjoyable.Please know that we take your feedback seriously, and we will review our cleaning procedures to ensure that similar incidents are avoided in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless stay on your next visit. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

10/10 Excelente

Amanda

Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

8/10 Bueno

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk staff was so nice and helpful, especially Kimberly. She took our ice packets to a freezer to for us so they’d be cold in the morning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 13 mar. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that our front desk staff left a lasting impression with their kindness and helpfulness. It's the little touches like taking your ice packets to the freezer that make a difference, and we're delighted that our staff went above and beyond to enhance your stay. We appreciate your acknowledgment and look forward to welcoming you back for another pleasant experience.

10/10 Excelente

Brandon

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I enjoyed our time staying here. No complaints. Friendly staff, good breakfast, kids enjoyed the indoor pool
Se hospedó 4 noches en febrero de 2024
Respuesta de Celia, el 13 mar. 2024
We appreciate your kind words and are thrilled to hear that your family enjoyed their time staying with us. It's wonderful to know that our friendly staff, good breakfast, and indoor pool contributed to a pleasant experience. We aim to provide a comfortable and enjoyable stay for all our guests, and we hope to welcome you and your family back for another memorable visit in the future.

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nicely situated for a visit to the Biltmore and other attractions
Se hospedó 2 noches en marzo de 2024
Respuesta de Celia, el 13 mar. 2024
Thank you for choosing our hotel for your visit, and we're delighted to hear that you found our location to be convenient for exploring attractions like the Biltmore. We hope you had a wonderful time exploring the area, and we look forward to the opportunity to host you again in the future.

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location. Rooms clean and up to date.
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 13 mar. 2024
Thank you for your kind words! We're delighted to hear that you found our location excellent and appreciated the cleanliness and up-to-date features of our rooms. Providing a comfortable and modern environment is a top priority for us. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 13 mar. 2024
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you enjoyed your stay with us. Our team strives to provide a positive experience for our guests, and we're thrilled to know that we met your expectations. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another excellent stay in the future.

10/10 Excelente

Sheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 13 mar. 2024
Thank you for your concise yet valuable feedback! We're pleased to know that you found our establishment quiet and clean. Creating a serene and tidy environment for our guests is a priority, and we're delighted to hear that we met your expectations. We appreciate your positive comments and hope to welcome you back for another peaceful stay.

10/10 Excelente

Jen

Se hospedó 1 noche en marzo de 2024
Respuesta de Celia, el 14 abr. 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us to further improve, please feel free to share them. We hope to have the opportunity to welcome you back for an even better experience in the future. If you need any assistance or have any questions, please don't hesitate to reach out to us.

8/10 Bueno

Irene, Toronto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Walking distance to Shopping Centre.
Se hospedó 4 noches en febrero de 2024
Respuesta de Cassie, el 29 feb. 2024
We're glad you found our location convenient with easy access to the nearby Shopping Centre. Thank you for sharing your experience, and we hope to host you again soon!

10/10 Excelente

lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and all the staff we’re very friendly and helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Cassie, el 29 feb. 2024
We're delighted to hear you found our establishment exceptionally clean, and we truly appreciate your kind words about our friendly and helpful staff. Thank you for choosing us, and we hope to welcome you back soon!

8/10 Bueno

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Cassie, el 29 feb. 2024
Thank you for your positive rating! We're thrilled you had a good experience and can't wait to make your next stay even better.

10/10 Excelente

Warren

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great
Se hospedó 2 noches en febrero de 2024
Respuesta de Cassie, el 29 feb. 2024
Thank you so much for your perfect score! We're thrilled you enjoyed your stay and hope to welcome you back soon!

8/10 Bueno

DIANN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only complaint my husband had: no fruits at breakfast
Se hospedó 1 noche en febrero de 2024
Respuesta de Celia, el 23 feb. 2024
Thank you for taking the time to share your thoughts. We're pleased to know that the rest of your stay was wonderful. Regarding breakfast, we appreciate your feedback and want to assure you that we do offer fresh apples and bananas. However, we acknowledge the absence of sliced fruits and will work on enhancing our options. We look forward to seeing you again in the future and exceed your expectations.