Lobby
Ver disponibilidad

Opiniones de Rodeway Inn & Suites near Outlet Mall - Asheville

2.5 out of 5
Rodeway Inn & Suites near Outlet Mall - Asheville
9 Wedgefield Drive, Asheville, NC

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 63 de 287 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 73 de 287 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 53 de 287 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 55 de 287 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 287 opiniones" "

6.6/10

Limpieza

7.6/10

Servicio y personal

5.6/10

Servicios

6.2/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jhony

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 9 feb. 2024
Thank you for your stay.

4/10 Malo

Alexandra Miguel

Viaje de negocios
No le gustó: Servicio y personal
Don’t have luggage storage and the lady at recepción was not very nice…
Se hospedó 1 noche en junio de 2023
Respuesta de Front desk, el 28 jun. 2023
Thank you for your stay. We apologize if the reception was not kind. We will improve on our customer service.

8/10 Bueno

Eustacio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Por el precio de la habitación estuvo muy bien en gral la habitación estaba limpia y sin olor a cigarro, para mi es muy importante.
Se hospedó 1 noche en noviembre de 2020

8/10 Bueno

Vanessa

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Excelente localización. Lo único negativo era el fuerte olor a cigarrillos en el área del lobby y en el elevador.
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Victoria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property has been updated and renovated. Bathroom is great. All the lamps have both usb and electrical outlets; I have alot of things that need to be charged! Not a fancy building or fancy price but a great room.
Se hospedó 1 noche en abril de 2024
Respuesta de Kevin, el 29 abr. 2024
Thank you for your stay. We greatly appreciate your business and look forward to having you with us again! Take care.

8/10 Bueno

Vlad

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
Area around this hotel is amazing pretty quiet place.1 thing I didn’t like that was a cigarette smell when we came at our floor . People who serving this place a very kind.)
Se hospedó 2 noches en abril de 2024
Respuesta de Front desk, el 16 abr. 2024
Thank you for your stay. We hope to see you again!

6/10 Aceptable

Melissa

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I have stayed here many nights. I have been here 2 days now and no hot water. The staff is very polite about it, however i asked about an extended 2 days compensation and noone can give that approval. The water is down until monday and i am booked here to checkout on monday. I would appreciate an extra 2 day stay to compensate the inconvenience of having to heat water to bathe in the microwave. I fell that is a more then adequate request. It has always been a great place to stay. It is clean and convenient to most locations.the staff are good people too..just not my idea of fair, since rhe rooms are nonrefundable.
Se hospedó 1 noche en enero de 2024
Respuesta de Front desk, el 9 feb. 2024
Thank you for your stay.

8/10 Bueno

Miriam

Le gustó: Limpieza y condiciones de la propiedad
The front desk staff were very friendly and helpful.
Se hospedó 3 noches en enero de 2024
Respuesta de Kevin, el 9 feb. 2024
Thank you for your stay.

10/10 Excelente

Melissa

Viaje en grupo, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff at Roadway was very kind. I had to get my keycard reactivated and they didn't hesitate to do so. I say that because ive had bad experiences at other places. I am staying there again soon. No smoking inside and there wasn't a lot of noise. The area is in a busy area, however it seemed as though i was isolated. Thank you to the young lady who assisted me, i was an hour early for check in and she didn't have a problem with that at all.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

William

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When i got my room the door wS open and then a young girl came into my room like she owned the place i highly dont recommend this place
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 9 feb. 2024
Thank you for your stay. We will continue to make improvements for future stays and guests.

6/10 Aceptable

Christy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front desk, el 9 feb. 2024
Thank you for your stay.

8/10 Bueno

citlalli

Viaje familiar
Le gustó: Limpieza
It wasn’t that bad for the price
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kevin, el 28 nov. 2023
Thank you for your stay.

10/10 Excelente

Jessika

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was amazing! Super friendly and helpful. Really enjoyed my stay and will return
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kevin, el 3 dic. 2023
Thank you for your stay. We hope to see you again!

10/10 Excelente

Derrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff on hand were friendly and helpful. The property is newly renovated which makes for an attractive room design, more upscale than the last Rodeway I visited.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kevin, el 28 nov. 2023
Thank you for your stay.

10/10 Excelente

Kasie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel is located across from Asheville Outlet so there’s plenty of shopping. Our room was very clean and updated. Only negative is there wasn’t a coffee maker in our room. We would definitely stay again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kevin, el 13 nov. 2023
Thank you for your stay. We hope to see you again soon!

8/10 Bueno

Sabrina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the places
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front desk, el 14 nov. 2023
Thank you for your stay.

10/10 Excelente

Abner

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved staying here. It was super clean. Friendly staff as well. Would recommend to other and would stay again in the future.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin, el 30 oct. 2023
Thank you for your stay. We hope to see you again.

2/10 Terrible

Matthew

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Front desk, el 30 oct. 2023
Thank you for your stay.

10/10 Excelente

Marcellus

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Positive/pleasant staff, clean, updated rooms, timely staff response and competitive rates,
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin, el 30 oct. 2023
Thank you for your stay. We hope to see you again.

10/10 Excelente

Katie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin, el 30 oct. 2023
Thank you for your stay. We hope to see you again.

10/10 Excelente

Randy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First let me say I am a VERY PICKY when it comes to new areas and hotels. My biggest fear are bed bugs and unsanitary areas. This property was very clean, and the beds were well protected, which means the owner care about their property & product!! If you’re reading this please book!!! -Travel Nurse
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin, el 24 oct. 2023
Thank you for your stay. We hope to see you again.

6/10 Aceptable

George

Viaje familiar
No le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Front desk, el 30 oct. 2023
Thank you for your stay.

2/10 Terrible

Carolyn

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We did not stay at the property, as they misrepresented the room. We rented a king suite for 3 people since every suite we have rented has a fold out couch. This Rodeway Inn however did not. We called the front desk and the woman said when they replaced the couches they chose to go with regular ones. My husband said we all couldn't sleep in the bed and she asked if one of us could sleep on the floor. We decided to leave because we all did not have a bed and sleeping on the floor was NOT an option. Now we are out a night's sleep since we have to drive 4 hours home in the middle of the night and out almost $300.00 for a hotel room we never slept in.
Se hospedó 1 noche en octubre de 2023
Respuesta de Rodeway Inn, el 24 oct. 2023
Thank you for your comments. We apologize for any inconvenience you have experienced.

8/10 Bueno

brett

Le gustó: Limpieza y servicio y personal
Is what it is. Cheapest in the area and solid place.
Se hospedó 2 noches en octubre de 2023
Respuesta de Front desk, el 21 oct. 2023
Thank you for your stay.

10/10 Excelente

Jeff

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front desk, el 21 oct. 2023
Thank you for your stay

10/10 Excelente

Elizabeth

Se hospedó 2 noches en octubre de 2023
Respuesta de Kevin, el 6 nov. 2023
Thank you for your stay.

8/10 Bueno

Amanda

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Front desk, el 9 oct. 2023
Thank you for your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin, el 9 oct. 2023
Thank you for your stay.

10/10 Excelente

eli, Asheville

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Is great place I love it
Se hospedó 3 noches en septiembre de 2023
Respuesta de Kevin, el 5 oct. 2023
Thank you for your stay.

4/10 Malo

Sarah

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The hotel has been recently redone and the room was fine. We had a leaky shower but not a big deal. The hallway and elevator smelled really strongly of smoke. It also seemed like there were a lot of people who were living there full time. A drunk guy wanted to start a fight with us on the parking lot (the parking lot behind the building has a lot of abandoned cars in the grass and was sketchy). I definitely wouldn't have been comfortable there alone or if our kids had been with us.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front desk, el 2 oct. 2023
Thank you for your stay. We apologize for any inconvenience during your stay. We will continue to improve our services.

2/10 Terrible

Misty

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were near the stars and someone slammed the door every 5 minutes throughout the night.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front desk, el 2 oct. 2023
Thank you for your stay. We apologize for any inconvenience during your stay.

8/10 Bueno

Norma

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
The receptionist was very rude
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front desk, el 26 sept. 2023
Thank you for your stay. We apologize for any inconvenience to your stay. We will use your feedback to improve our services.

2/10 Terrible

Timothy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front desk, el 26 sept. 2023
Thank you for your stay.

6/10 Aceptable

Angela

Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk, el 2 oct. 2023
Thank you for your stay

4/10 Malo

Patrick

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Location was great especially with two dogs (petco is in front of the hotel). They are in the end stages of remodeling I believe, which didn’t bother us. Our issues were the lingering moldy/mildew smell throughout the building and room. The a/c unit buttons were non existent so we had no way of adjusting the air in our room. The staff did bring us a fan so that helped a bit. There was no tv remote and were able to get a new remote the second night we were there. The bedding was extremely itchy as well. The staff was nice and helpful but I wouldn’t stay again.
Respuesta de Front desk, el 7 sept. 2023
Thank you for your stay. We are continuing to make improvements to provide a better stay for everyone.

2/10 Terrible

Jun

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the one of the worst properties I ever stayed at. First of all, lots of things broken in the room, dirty carpet and terrible service. We stayed there for 2 nights and nobody came to clean it up after 1 night. In the super early morning (around 3am), one kid on our floor went rampant and made noises for the next hour. Despite multiple attempts to reach front desk for help, the line was always busy somehow. For anyone looking for a place to stay, pay a little extra if you want to a much better overall experience. Avoid this place at all costs!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk, el 5 sept. 2023
Thank you for your stay. We apologize if you did not enjoy your stay.

10/10 Excelente

Suyen

Le gustó: Servicio y personal y condiciones de la propiedad
The property was nice and clean. It needed a better AC, but other than that I cannot complain.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kevin, el 5 sept. 2023
Thank you for your stay.

10/10 Excelente

Audriana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Kevin, el 23 ago. 2023
Thank you for your stay!

10/10 Excelente

Carla

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en agosto de 2023
Respuesta de Kevin, el 23 ago. 2023
Thank you for your stay.

6/10 Aceptable

Victoria

Viaje con mascota
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First room had a tv that only played in Spanish. I was moved to another room that was hot as hell. I turned the air conditioner on and it was loud as can be. It woke me up every time it kicked on. Behind the bathroom door was filthy and the toilet leaked! I should get some money back!
Se hospedó 1 noche en agosto de 2023
Respuesta de Front desk, el 15 ago. 2023
Thank you for your stay. Apologize for the inconvenience.

10/10 Excelente

Brenda, centre hall

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms where very clean , updated bathroom , staff very helpful
Se hospedó 2 noches en julio de 2023
Respuesta de Kevin, el 20 jul. 2023
Thank you for your stay.

10/10 Excelente

Archana

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
staff was really helping and good in nature.
Se hospedó 1 noche en julio de 2023
Respuesta de Kevin, el 10 jul. 2023
Thank you so much for your stay. We hope to see you next time.

4/10 Malo

Brett

Viaje familiar con niños
Le gustó: Limpieza
Room was advertised as two queens and a twin sofa bed. After checking in and going to the room to find no sofa bed was a sock. Asked the front desk about getting our room with with the sofa bed and she looked at me funny and said we don’t have sofa beds. She said maybe that was before they remodeled. Well, not having a third bed is very inconvenient when you have two adult and three children.the lady at the front desk didn’t seem to care we were completely short a bed. Maybe try fixing your website information on Expedia.
Se hospedó 1 noche en julio de 2023
Respuesta de Front desk, el 10 jul. 2023
Thank you for your stay. We apologize for the inconvenience.

10/10 Excelente

elizabeth N

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Kevin, el 10 jul. 2023
Thank you for your stay.

2/10 Terrible

Natalie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ah, where do I begin? For starters, I am never one to complain, but I feel that this review is necessary due to safety concerns at this hotel. I enters my room (304) to find crumbs and hair throughout the bed. It was clear that the bed had been slept in after being made, and that someone forgot to clean up their mess. I went on to find a shower covered with hair and dirt from the previous occupants, and later, some black mold on the pillows and mattress. However, these were very minor concerns in my book. I was thinking, cheap hotel - you get what you pay for. But then, the icing on the cake. Not once, but TWICE - people entered my room in the middle of the night. Initially, the staff double booked my room, and a young woman and her small children entered my room during night time hours. Then, when that woman told the hotel staff that the room was occupied, the receptionist at the front proceeded to then enter our room herself. This was an extreme invasion of privacy and could have ended much worse had either party had malicious intent. Luckily, we remained level headed toward staff, despite the utter carelessness. I have learned two life lessons from this trip: 1. Always lock the mortise lock in a hotel. 2. NEVER stay at a Rodeway Inn!
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel, el 1 jul. 2023
We apologize for the inconvenience. We will use your feedback to better improve our services. Thank you.

8/10 Bueno

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not a fancy property, but clean and comfortable. No complaints.
Se hospedó 1 noche en junio de 2023
Respuesta de Kevin, el 6 jun. 2023
Thank you for your stay.

4/10 Malo

Deborah

Viaje de negocios, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
What I did not like was that the desk clerks confused me with another client of the same name and charged me for my 2 day stay and for her 3 day stay. So my 294.00 for 2 nights and 15.00 for pets became 774.05 plus the pet fee of 20.00 per night (that Expedia advertised for 15.00 per night). Needless to say. I was upset. I called and the person I spoke to told me what happened and assured me that I would not be charged for anything except the 294.00 and the pet fee overage would be refunded.
Se hospedó 2 noches en mayo de 2023
Respuesta de Front desk, el 31 may. 2023
We apologize for the confusion. It is not everyday that we receive the same name of guests but different people. We can assure you that we have not charged you more than you should have. Thank you.

6/10 Aceptable

Carl

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2023
Respuesta de Kevin, el 30 may. 2023
Thank you for your stay.

10/10 Excelente

Eileen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Kevin, el 30 may. 2023
Thank you for your stay.

8/10 Bueno

Karen

Se hospedó 1 noche en mayo de 2023
Respuesta de Kevin, el 31 may. 2023
Thank you for your stay.