Terraza o patio
Ver disponibilidad

Opiniones de Sonesta ES Suites Atlanta Alpharetta North Point Mall

3 out of 5
Sonesta ES Suites Atlanta Alpharetta North Point Mall
1325 N Point Dr, Alpharetta, GA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 432 de 790 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 200 de 790 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 66 de 790 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 790 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 790 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jaime

Se hospedó 1 noche en enero de 2023
Respuesta de Romessia M., el 7 mar. 2023
Dear Jaime,Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely,

10/10 Excelente

Angel

Se hospedó 5 noches en febrero de 2022
Respuesta de Romessia, el 9 feb. 2022
Dear Angel, Thank you so much for staying with us. We are so happy you enjoyed your stay!! We hope to see you again soon! Thank you,

10/10 Excelente

Elibeth M

Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Clara Ines

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
El hotel es sencillo lo malo es que no tienen los implementes necesarios para la cocina toca estar pidiéndoles que un sartén que un plato que cubiertos etc. Y lo que si nos saco corriendo fue encontrar una cucaracha, de una vez pedimos cambio de habitación creo que los hoteles en general, con el tema del COVID se han hecho los de la vista gorda con la limpieza profunda.
Se hospedó 4 noches en enero de 2022
Respuesta de Gimena T., el 17 ene. 2022
Querido Huesped, Muchas Gracias por su encuesta y comentarios. Son comentarios asi, que nos hacen mejorar la calidad de servicio que brindamos a nuestros huespedes. Sentimos mucho el comentario de la condicion de la habitacion. Espero tenerlos de vuelta por una segunda oportunidad. Gracias!

10/10 Excelente

Richard

Se hospedó 1 noche en diciembre de 2021
Respuesta de Gimena T., el 9 dic. 2021
Dear Guest, Thank you for staying with us! We are so glad that you have enjoyed your stay!! We hope to see you again soon!!

10/10 Excelente

Fredy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Gimena T., el 11 nov. 2021
Dear Guest, thank you for your feedback! We are delighted to know that you enjoyed your stay!! See you next time!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2021
Respuesta de Laurie, el 17 jun. 2021
We love a good 10 out of 10. And we Thank You!!! Look forward to your next visit. Sincerely, Laurie Thomas General Manager

10/10 Excelente

Surge

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, spacious and comfortable
Se hospedó 6 noches en mayo de 2024

2/10 Terrible

Thomas

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a horrible hotel and I would never stay here. The hotel is understaffed. They cannot bring you any items that you either need or request. I requested betting for a fold out couch that was included in my room and was told it would arrive in 20 minutes. After 45 minutes I called the front desk and they said I would have to come get the bedding because no one would be able to bring it to me. There is only one ice machine and is in the front section of the hotel. If you were in the back like we were, you have to walk all the way to the front to get ice. The rooms are extremely hot. We had the thermostat turned down to 65 and it felt like 85° in the room. The white man was hostile towards people of color. There was a group of 14 to 16-year-old boys playing peacefully in the pool. The white pool man kept yelling at them and threatening to kick them out of the pool. This was highly alarming to me because of the hostility from the man People of a different color. Additionally, once I got home from one of the most horrific hotel stay at my life, I learned that I was charged $100 deposit. No one ever told me about $100 deposit to stay at this trashy hotel. I called the hotel and was told they would return the deposit to me within 10 business days. I have stayed at a variety of hotels mostly Top-notch hotels. None of them has ever charged me any amount of money that was refunded within 5 to 10 days. Do not stay at this hotel. Is trashy unsafe and very much hospital.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Gwen

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Eunice

Viaje en grupo
Le gustó: Servicio y personal
Had to switch rooms but could not till after the 1st night. Froze because of broken AC. Did not even offer a comp
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Joel, Ocean Grove

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
People employed there were friendly and courteous.
Se hospedó 3 noches en mayo de 2024
Respuesta de Romessia, el 19 may. 2024
Dear Joel,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Malo

Jenny

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Romessia, el 15 may. 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excelente

Donny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place close to the ampitheatre
Se hospedó 1 noche en mayo de 2024
Respuesta de Romessia, el 13 may. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excelente

Josh

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it! Will stay again
Se hospedó 5 noches en mayo de 2024
Respuesta de Romessia, el 13 may. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Andrew

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property was disgusting. I would never stay there again. It smelled. The only good thing was the bed. It was comfortable. The TV in the living area didn’t work The staff was nice though
Se hospedó 2 noches en mayo de 2024
Respuesta de Romessia, el 13 may. 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Malo

NIcole

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The guy at the front desk was really nice and had a great persona. The hotelnitself is very old, with somewhat modern room renovations. I mean somewhat by a couple of tables and an updated sleeper sofa. The hotel smelled like someone had continuously chain smoked, with a hint of cafeteria food mixed with vomit. Upon checking out, the female staff member was walking to her car & I had to ask if she was the hotel desk clerk when she walked back towards the door. Over-all, I wouldn't stay here again personally. If I were more familiar with the area, I would've chosen another hotel for better accommodations.
Se hospedó 2 noches en mayo de 2024
Respuesta de Gwen , el 7 may. 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

6/10 Aceptable

Edgar

Se hospedó 1 noche en abril de 2024
Respuesta de Gwen , el 7 may. 2024
Dear Edgar,Thank you for review. Sincerely,Gwen

10/10 Excelente

Matina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The visit was a great experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Gwen , el 7 may. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

10/10 Excelente

Linda

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was nice with the 2 bedrooms. And just sitting Area
Se hospedó 3 noches en abril de 2024
Respuesta de Gwen, el 30 abr. 2024
Dear Linda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room setup - loved the living area & kitchen separate from the bedroom. Bed was incredibly comfortable. Room was sparking clean. Nice breakfast spread.(Only negative was no access to purified water on the premises.) Will definitely return again!
Se hospedó 3 noches en abril de 2024
Respuesta de Romessia, el 28 abr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

8/10 Bueno

Vladimir

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel 😊
Se hospedó 3 noches en abril de 2024
Respuesta de Romessia, el 26 abr. 2024
Dear Vladimir,We are so happy to hear you had a great stay with us. Looking forward to seeing you soon! Sincerely,

10/10 Excelente

Praful

Very nice & clean
Se hospedó 2 noches en abril de 2024
Respuesta de Romessia, el 26 abr. 2024
Dear Praful,We are so happy to hear you had a great stay with us. Looking forward to seeing you soon!Sincerely,

10/10 Excelente

Cody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff! Super friendly!
Se hospedó 1 noche en abril de 2024
Respuesta de Romessia, el 23 abr. 2024
Dear Cody,We are so happy to hear you had a great stay with us.If you have any comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,

10/10 Excelente

Eva

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy Access To Everything On-Site And Within The Surrounding Community.
Se hospedó 18 noches en marzo de 2024
Respuesta de Gwen , el 18 abr. 2024
Dear Eva,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

2/10 Terrible

Ayanna

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I reserved a handicap accessible room. The location of the room was not accommodating. Clerk mentioned they didn’t have any other rooms but online it showed 7 rooms available. The air did not work in the room. There was no paper towel or any of the normal amenities Sonesta provided. On top of all that, as I was going to check out the front entrance was loaded with police. I saw several homeless walking around the property. I did not feel safe. Bypassed the checkout and called. Very very dissatisfied.
Se hospedó 1 noche en abril de 2024
Respuesta de Gwen , el 15 abr. 2024
Dear Ayanna, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

6/10 Aceptable

Shamari

Se hospedó 2 noches en abril de 2024
Respuesta de Gwen, el 7 may. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Gwen

2/10 Terrible

Wendy

Se hospedó 1 noche en marzo de 2024
Respuesta de Gwen, el 15 abr. 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

10/10 Excelente

Quentin

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best place for our family during our week stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Romessia, el 11 abr. 2024
Dear Quentin,Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again! Sincerely,

8/10 Bueno

Annaika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Romessia, el 10 abr. 2024
Dear Annaika,Thank you for the review. We look forward to seeing you again soon!Sincerely

10/10 Excelente

Alyrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay
Se hospedó 6 noches en febrero de 2024
Respuesta de Sincerely, AGM, el 5 abr. 2024
Dear Alyrick,Thank you for the great review and we are happy you enjoyed your stay. If your travels bring you back to the area please make sure you stop by.

4/10 Malo

Erica

No le gustó: Condiciones de la propiedad
I booked this hotel based on a previous Sonesta experience in Florida. What a disappointment.! The room was tired, the kitchen had almost no equipment equipment, the pots anwere broken and had no lifs. No mugs, one glads. The sofa was so overused it dipped in the middle and you rolled into the centee and couldnt sit on it. Our bedding had body flyids on it and I was told I had to walk with the used bedding to the office to exchamge it. Definitely changed my opinion about the Sonesta group. I m re naming it So Nasty
Se hospedó 1 noche en abril de 2024
Respuesta de Romessia, el 5 abr. 2024
Dear Guest, Thank you for the review. If you would like to provide additional information concerning what we could have done better to improve your stay, please don't hesitate to contact me.Warm Regards,

8/10 Bueno

Ken

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet.
Se hospedó 2 noches en marzo de 2024
Respuesta de Romessia, el 5 abr. 2024
Dear Ken,Thank you for the review. We look forward to seeing you again soon!Sincerely,

6/10 Aceptable

Jessica

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
I appreciate the close entrance to the room and convenient parking. The smell of the interior facility was terrible. I asked for more towels and was told they did not have any. Shower was great. Breakfast was good. Beds comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Romessia, el 3 abr. 2024
Dear Jessica,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Sincerely,

2/10 Terrible

Melissa

Se hospedó 4 noches en marzo de 2024
Respuesta de Romessia, el 22 abr. 2024
Dear Melissa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Bueno

Cassandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Romessia, el 31 mar. 2024
Dear Cassandra,Thank you for the review. We look forward to seeing you again soon!Sincerely,

10/10 Excelente

Tyrenecia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
The hallway and elevator had a bad smell other then that it was nice
Se hospedó 3 noches en marzo de 2024
Respuesta de Romessia, el 31 mar. 2024
Dear Tyrenecia,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excelente

Deborah

Se hospedó 7 noches en marzo de 2024
Respuesta de Romessia, el 31 mar. 2024
Dear Deborah,Thank you for the great review and we are happy you enjoyed your stay. If your travels bring you back to the area please make sure you stop by.Regards,

8/10 Bueno

Casey Ryan

Viaje familiar
Le gustó: Condiciones de la propiedad
Wish they did a better job of cleaning rooms. We were there 6 nights and not once did they come empty the trash or anything, even after requesting it.
Se hospedó 6 noches en marzo de 2024
Respuesta de Romessia, el 31 mar. 2024
Dear Casey,I want to apologize that we are that we did not live up to your expectations or make your first-time experience a great one. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience in the future. Once again please accept our apologies. I will make sure to share this with the staff and use it as a tool to right our wrongs.Sincerely,

2/10 Terrible

Richard, Alpharetta

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
First of all, one of the two bedrooms we had smelled like a urine. All of the facilities were absolutely disgusting and dirty. One room had no coffee supplies. The other room, the air conditioning unit made a lot of noise. At breakfast the guests are hoarding the food with bags. Never again will I stay at such a bad place. Manager was very nice and apologetic, and was embarrassed that she was not able to do anything about the type of guest that stay at that hotel.
Se hospedó 3 noches en marzo de 2024
Respuesta de Gwen, el 27 mar. 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

4/10 Malo

Boyana

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Gwen , el 27 mar. 2024
Dear Guest, Thank you for the review. If you would like to provide additional information concerning what we could have done better to improve your stay, please don't hesitate to contact me.Warm Regards, Gwen

8/10 Bueno

Madhavi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Most days thd front desk people were really good, but when when we were checking out the person was quite unfriendly and not welcoming. Important to have pleasant people at the reception.
Se hospedó 7 noches en marzo de 2024
Respuesta de Gwen, el 27 mar. 2024
Dear Guest,Thank you for taking the time to share your feedback.Sincerely,Gwen

2/10 Terrible

Tiffany

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk person at checkin and checkout was great. Very polite and friendly and professional but the good ended there. Room was dated and mediocre but clean. Facility very dated. Floor moved when walking on it. But the worst part was the fact there was no extra sheets or pillows for the sofa bed. OK. We brought our own sheets just in case but did call front desk for pillows... They flat out said they didn't have any extra pillows and none could be brought to us. I offered to walk to the other building which is where the front desk is and she said they didn't have any. They didn't keep extra pillows or anything. Checkout next morning the same person who checked me in said they could in fact could have brought extra as there were plenty. So who was lying?? And.. We booked through expedia so wasn't surprised when they asked for a $100 hold on credit card. OK. Some places require it no big deal... But then next morning at checkout I asked for receipt and they said I'd only be getting back $94. They chargedme $6 to use their parking lot parking! It should be included in the price you pay! I will never be back to a Sonesta brand. I've traveled to 100s of hotels and this place was beyond sorry. And let's not forget the 1 year expired elevator inspection!!! It was inspected 2/2022. Expired 2/2023. Our stay was 3/24. Run!!!!!!!
Respuesta de AGM, el 23 mar. 2024
Dear Tiffany,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We will be further discussing with our management team to address your your experience, so that similar situations do not occur.

8/10 Bueno

Destine

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza
No le gustó: Servicio y personal
Front desk receptionist our first night was rude. Front desk receptionist at check out was better but she let me know the first receptionist didn’t properly charge my card. The halls are dated & the stairways had a strong smell. VERY DATED but IT WAS CLEAN. Sheets, bathroom, shower, etc. EVERYTHING WAS CLEAN
Se hospedó 4 noches en marzo de 2024
Respuesta de Gwen , el 17 mar. 2024
Dear Destine, I apologize that your first encounter upon arrival was not the best experience and you did not hold it against us. I appreciate the feedback and we will work on ensuring every guest interaction is a pleasant experience. We appreciate you and hope to see you again. Sincerely, Gwen

8/10 Bueno

Colleen

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
The hallways had a vaping and sour smell but the room was not bad. The signs say no smoking anywhere but there is clearly some violations in the common area. The food service team for each day were very nice and attentive.
Se hospedó 3 noches en marzo de 2024
Respuesta de Gwen , el 17 mar. 2024
Dear Colleen, I am glad you enjoyed your stay overall, despite the hallway smell. We strive to maintain a clean and smoke-free environment but as you stated clearly some people "violate our policy". I appreciate your feedback and hope to see you again.Sincerely, Gwen

2/10 Terrible

Jasmine

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I checked in and was in my room less than 1hour & saw ANTS crawling on the remote control. I immediately grabbed my bag & went back to the front desk to check out & ask for a refund. I was told I couldn’t get a refund, only another room. At this point why would I trust that there aren’t bugs there too?!! It looked clean but I just don’t do bugs at all!! Customer service is a 0 though because for the fact they had bugs & wouldn't give me a full refund. Apparently if you’re in your room longer than 20mins refunds aren’t allowed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Gwen , el 17 mar. 2024
Dear Jasmine, I sincerely apologize for your experience. The room was thoroughly inspected and there were no signs of ants but just seeing one can make a person feel uncomfortable so I understand. We were not able to provide a refund because you booked a nonrefundable reservation. If you would like to discuss this matter further please feel free to contact me at the hotel directly. I appreciate your feedback. Warm Regards, Gwen

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Just OK
We had never stayed at a Sonesta before this trip, so we weren't sure what to expect. This hotel is just OK and for the budget traveler. The front desk service was fine. They only clean the room every seven days, so we asked for extra towels on our second night because we were only given three for our room for a three night stay. They had no extra towels or wash cloths, so we were given pool towels. The condition of the hotel common areas is not great. Lots of worn looking carpet and beat up walls. The hallways do smell like food and sometimes pot. People had dogs in their rooms that barked occasionally but left large piles of poop in the mulch of the flower beds outside the building door that was never cleaned. The pot smell and poop are not the hotel's fault, but just be aware. The room was OK. It was clean, but just worn looking. I booked through hotels.com where there was no mention of a parking fee. When we got to the hotel there was no mention of a parking fee from the front desk, but we were given a paper with breakfast times that also mentioned there's a $6/day parking fee and you need a parking pass. We asked the front desk about the fee that night and were told that sometimes they charge it and sometimes they don't. Still not sure if we were charged the fee or not because we booked through hotels.com where no fee is showing. Overall, it was ok for the price, but we won't be staying at a Sonesta again.
Se hospedó 3 noches en febrero de 2024
Respuesta de Gwen , el 27 feb. 2024
Dear Guest,I want to apologize that we are that we did not live up to your expectations or make your first-time experience a great one. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience in the future. Once again please accept our apologies. I will make sure to share this with the staff and use it as a tool to right our wrongs. Warm Regards, Gwen

4/10 Malo

Bobbie

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very Disappointed!!!
We have stayed at this location many times and usually have a good experience, but this time was very different! Our room was very run down and dirty. The cabinets where falling off the hinges, the fridge looked like it got into a fight, very dirty air vents blowing air on us, cigarette burns every where, couch was broken down, and our TV didn’t work. We were told the TV would be looked at never given the option to switch rooms when the parking lot was empty so I know they had extra (TV was never fixed). We won’t be staying here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Gwen , el 27 feb. 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We will use this review as an educational tool to definitely right our wrongs. Sincerely, Gwen

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de Gwen , el 23 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

10/10 Excelente

Asheli

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Gwen, el 19 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen