Suite, 1 cama King size (Additional Living Area) | Caja de seguridad en la habitación, escritorio y cortinas blackout
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Opiniones de Holiday Inn Express Hotel & Suites Auburn - University Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Auburn - University Area, an IHG Hotel
2013 South College Street, Auburn, AL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 498 de 897 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 249 de 897 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 85 de 897 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 897 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 897 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo super bien
Se hospedó 1 noche en abril de 2021

6/10 Aceptable

Maria

Viaje en pareja
We stayed 3 days at the hotel for a family funeral. After the service I had a headache, came back to the room at 2 PM for a nap. I couldn't lay-down because they still had not come in to clean the room. I Kept waiting at the lobby.
Se hospedó 4 noches en abril de 2024
Respuesta de Liz, el 4 may. 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

10/10 Excelente

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, and friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Liz, el 23 abr. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excelente

Kim

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
I wish the bathroom had fans. The staff was nice and the breakfast was good.
Se hospedó 3 noches en abril de 2024
Respuesta de Liz, el 22 abr. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

6/10 Aceptable

Asia

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 7 may. 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are pleased that you enjoyed your stay, and we would love to have you back as our guest when travels bring you back to the Auburn area.

10/10 Excelente

Kelly

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Liz, el 16 abr. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

8/10 Bueno

Jonathan

Se hospedó 1 noche en abril de 2024
Respuesta de Liz, el 4 may. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excelente

MaryLynn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff was always friendly and helpful. clean, nice area
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services, el 9 abr. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excelente

Rebecca

Viaje familiar
Excellent stay! Perfect family environment! I was impressed with how large the rooms were and great water pressure too!
Se hospedó 1 noche en abril de 2024
Respuesta de Liz, el 5 abr. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located near the university but still away from the downtown traffic.
Se hospedó 4 noches en marzo de 2024
Respuesta de Liz, el 20 mar. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

6/10 Aceptable

Jamie

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The room was clean and comfortable but had a smell. It smelled like it had been smoked in before. Probably wouldn’t stay again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 18 mar. 2024
Thank you, hope to see you again soon.

6/10 Aceptable

Phillip

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Ok stay for the night. Previous occupants leftovers still in the fridge. Hairs in the tub and on bathroom floor.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services, el 16 mar. 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

10/10 Excelente

Dann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice convenient property. Room fixtures were a bit worn but clean. Bed was very comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Liz, el 11 mar. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excelente

Katherine

Se hospedó 1 noche en febrero de 2024
Respuesta de Liz, el 21 mar. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excelente

Xinying

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Liz, el 25 feb. 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are pleased that you enjoyed your stay, and we would love to have you back as our guest when travels bring you back to the Auburn area.

4/10 Malo

Robyn

Viaje familiar
Le gustó: Limpieza
I was given the disabled room - first room off the lobby. It was loud and disruptive - the shower is not ideal if you are not disabled. I was woken up at 2:30 in the morning by drunken students coming back to the room next door and they continued their fun until 4:30 in the morning. Two nights of bad sleep
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Services, el 12 feb. 2024
Thanks for taking the time to leave a review, my apologies. The room you were given was what was booked through Expedia. I will look into the loud noise complaints.

2/10 Terrible

Joey

Viaje familiar
No le gustó: Servicio y personal
Negative
We were given a room on bottom floor adjacent to the back door. All during the night the door was slammed from people coming in and out of the hotel instead of using main entrance. Plumbing sounded like it was inside the wall of our room which created noises from anyone using the showers and faucets. A/C had loud noises coming from it to the point of turning off. Overall for 2 nights stay we had very limited sleep at a hotel that looked to have promise of a nice hotel but soon found that was not the case. Front desk seemed unconcerned about the issues we had. For next 4 years we will be frequenting the area but will not be using this hotel for issues explained.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Services, el 12 feb. 2024
Thank you for letting me know, please give us a call at the property to discuss.

8/10 Bueno

Adrienne

Le gustó: Limpieza y servicio y personal
This is our second time staying. We like the property. Our window shade would not lower and there was no one onsite who could fix it. We had to stack pillows in front of the opening the block the view and the light from the road
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services, el 12 feb. 2024
Thank you for letting us know. Our apologies.

8/10 Bueno

Dawn

Se hospedó 2 noches en febrero de 2024
Respuesta de Liz, el 20 mar. 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

2/10 Terrible

Eric

Se hospedó 1 noche en enero de 2024
Respuesta de Liz, el 21 mar. 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

10/10 Excelente

Luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services, el 29 ene. 2024
Thank you

8/10 Bueno

James

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the convenience. Room was nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services, el 29 ene. 2024
Thank you.

10/10 Excelente

Alice

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services, el 29 ene. 2024
Thank you for staying with us.

10/10 Excelente

Bryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services, el 22 ene. 2024
Thank you, see you soon

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitely recommend
Excellent in every respect
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Services, el 26 dic. 2023
Thank you, hope to see you again soon

10/10 Excelente

Shuree K

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Awesome
Se hospedó 4 noches en diciembre de 2023
Respuesta de Guest Services, el 26 dic. 2023
Thank you, hope to see you again soon

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Services, el 26 dic. 2023
Thank you, hope to see you again soon

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Liz, el 5 dic. 2023
Thank you, we hope to see you again soon.

10/10 Excelente

Katrina, Peekskill

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 2 noches en diciembre de 2023
Respuesta de Liz, el 5 dic. 2023
Thank you, we hope to see you again soon.

10/10 Excelente

joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staffing
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Services, el 28 nov. 2023
Thank you, hope to see you again.

10/10 Excelente

Cindi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here were excellent. Very friendly and helpful. The breakfast area was constantly attended to to make sure the foods and coffee were stocked and there were plenty of options. The front desk staff was very nice. The showers were a little in need of paint but the beds are extremely comfortable!!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Thank you, el 28 nov. 2023
Thank you, hope to see you again soon.

10/10 Excelente

Ellen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect stay for a game day weekend! My husband and I were very pleased with the cleanliness of the entire hotel as well as the kindness of the staff. We will come back!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Liz, el 20 nov. 2023
Thank you, we hope to see you again soon.

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect for what we needed
Se hospedó 1 noche en noviembre de 2023
Respuesta de Liz, el 20 nov. 2023
Thank you, we hope to see you again soon.

6/10 Aceptable

Leslie, Gallion

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Services, el 14 nov. 2023
Thank you.

10/10 Excelente

Steven, Inman

Se hospedó 1 noche en noviembre de 2023
Respuesta de Liz, el 30 nov. 2023
Thank you, we hope to see you again soon.

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Liz, el 7 nov. 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Bueno

LaTonia L.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, though it maybe time for a few updates
The room was nice, though the in room refrigerator could have been bigger though it was wonderfully clean. The bathroom was clean though the tub would benefit from resurfacing. The free breakfast was open and ready for the later sleepers too!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Services, el 6 nov. 2023
Thank you for your review. Hope to see you again soon.

8/10 Bueno

ANN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay while visiting Auburn
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Services, el 6 nov. 2023
Thank you for your review. Hope to see you again soon.

10/10 Excelente

Rashida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Guest Services, el 6 nov. 2023
Thank you for your review. Hope to see you again soon.

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was friendly and accommodating. An enjoyable and pleasant ending to a very long and tiring day.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Services, el 3 nov. 2023
Thank you and we are so glad we could help you relax.

8/10 Bueno

Ivan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great !!
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Services, el 30 oct. 2023
Thank you. Hope to see you again soon.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
I've stayed there several times. It's a good spot but the elevator is the slowest on the face of the earth. Otherwise everything was fine
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Services, el 23 oct. 2023
Thank you for your feedback. We hope to see you again in the future.

6/10 Aceptable

Daniel

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Services, el 26 oct. 2023
Thank you. Hope to see you again soon

10/10 Excelente

Jeffret

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
War Eagle
The hospitality and service was very good.
Se hospedó 3 noches en octubre de 2023
Respuesta de Jules, el 23 oct. 2023
Thank you for the excellent recommendation! We hope to see you again soon.

10/10 Excelente

Scott

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Guest Services, el 31 oct. 2023
Thank you.

8/10 Bueno

Shannon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to Auburn University
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Services, el 20 oct. 2023
Thank you. Hope to see you again soon.

6/10 Aceptable

Damon

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Services, el 17 oct. 2023
Thank you for taking the time to leave a review. Hope to see you again soon.

10/10 Excelente

Cody

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rest with the best
Great rest stop to break the trip up. Beds and breakfast are both great.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Services, el 17 oct. 2023
Thank you. Hope to see you again soon.

8/10 Bueno

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Air conditioning and the people next door were noisy, but the bed was comfy and the breakfast quite good.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Services, el 16 oct. 2023
Thank you. Hope to see you again soon. Maintenance has been notified about ac issue.

8/10 Bueno

Campbell

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Shower wasn’t cleaned well. Tons of hair in it. Rest of room spotless. Biggest thing to note is the entrance vs how Waze takes you. It inadvertently puts you the wrong way in a one way turn lane. Be cautious especially at night. Someone’s gonna get killed there.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Guest Services, el 10 oct. 2023
Thank you for your response, please give me a call at the property to discuss your concerns.