Thank you so much for staying with us and for your review. Your comments are much appreciated and will be addressed to ensure a seamless experience for our corporate guests. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future. Best Regards,

Thank you for your review!

Good Afternoon Lorena, Thank you for choosing Hotel Grand Windsor and for your beautiful review. I am pleased to hear that staff was highlight of your stay with us. We look forward to welcoming you back at Hotel Grand Windsor. Thank you

Hola Victoria and thanks for sharing your experience. Our Argentinian Chief Concierge Luciano was very happy to assist you during your stay and be able to accommodate your requests. We all hope to see you again soon. Kind regards, Renato

Dear Cherry,Thank you for taking the time to share your thoughts on your recent stay at Fable Auckland Hotel. We are glad to hear that you appreciated the charm and heritage of our Hotel. We are indeed fortunate to be located in the heart of Auckland’s main retail area, surrounded by top boutique shops and a good variety of excellent restaurants and cafes. We hope you had the opportunity to enjoy these conveniences during your stay.Thank you for choosing us for your visit, and we look forward to the opportunity to welcome you back, aiming for that fifth star in your next review.Best Regards,Leo Chief Concierge / Guest Experience Manager Fable Auckland Hotel

Dear Colleen,Thank you for your glowing review! We're thrilled to hear that you found our hotel charming, attractive, and full of character. It's always rewarding to know that our guests appreciate the unique qualities that make us special. We look forward to welcoming you back for another memorable stay.Warm regards,Nina Phan - Fable Auckland Duty Manager

Dear AliciaThank you for sharing your feedback with us. We apologize for any inconvenience or dissatisfaction you experienced during your stay. Your comments are valuable to us, and we will address them with our team to ensure that we improve our services and facilities for future guests. We strive to provide a superior experience for all our guests, and it's disappointing to hear that we fell short of your expectations. If you would like to discuss your experience further or if there's anything else we can do to make things right, please don't hesitate to reach out to us directly. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Warm regards,The Fable Auckland Team

Dear Jacqueline, Thank you for your positive feedback! We're thrilled to hear that you enjoyed the T2 china tea pot and tea cups during your stay. It's great to know that our staff was friendly and helpful, and that you found our location convenient. We hope to welcome you back again soon for another wonderful experience!Warm regards,Nina - Fable Auckland Duty Manager

Dear Peter,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel convenient and appreciated the cleanliness of our facilities. At Fable Auckland, we strive to ensure every aspect of your stay is comfortable and pleasant.Your rating of 4 out of 5 is greatly appreciated, as it signifies we are on the right track, but there's still room for improvement.We look forward to welcoming you back to Fable Auckland in the future and hope to exceed your expectations.Best Regards,Leo Lisichkin CHIEF CONCIERGE / GUEST EXPERIENCE MANAGER FABLE AUCKLAND

Dear Ruslana,Thank you for sharing your experience at our Hotel. We're delighted to hear you enjoyed the proximity to the ferry terminal and appreciated the beautiful finishings and amenities in your room, including the espresso machine and the tea cups. We aim to create a comfortable and luxurious environment for our guests, and it's wonderful to know these details enhanced your stay.We appreciate your feedback on the breakfast buffet. While we're glad you enjoyed the setting, we acknowledge your comments regarding the variety of choices available. We continuously strive to improve our offerings and will take your feedback into consideration as we review and update our breakfast menu to provide a more satisfying experience for all our guests.It's heartening to hear you describe our Hotel as beautiful overall. We take great pride in our property and the services we offer, and it's rewarding to know you had a positive stay.We look forward to the opportunity to welcome you back in the future. If there's anything specific we can do to make your next visit even more enjoyable, or if you have any further suggestions, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Marilyn,Thank you for awarding us with a perfect 5/5 rating! Your satisfaction is our greatest reward, and we're thrilled to hear that you had such a wonderful experience at our hotel. We hope to have the pleasure of hosting you again soon for another exceptional stay.Warm regards,Nina Phan - Fable Auckland Duty Manager

Dear Carl,Thank you for your wonderful 5 out of 5 rating and for sharing your experience with us. We're thrilled to hear you found our hotel lovely and your room very comfortable. We strive to create a welcoming and relaxing environment for all our guests, and it's rewarding to know we achieved this for you.We appreciate your feedback regarding the access to the 8th floor and the communication about your Expedia credit. We understand that clear and proactive communication about such benefits is crucial for ensuring a seamless experience. We apologize for any oversight in mentioning. Thank you for bringing this to our attention. We are taking steps to improve our system and training to ensure that all relevant guest information, including credits and special offers, is noted and communicated effectively by our staff at all points during your stay.Additionally, please know our concierge team is always delighted to assist with delivering luggage up the stairs to the 8th floor, ensuring a smooth and effortless experience for you. We’re here to help make every aspect of your stay as comfortable as possible.We're committed to providing exceptional service and a memorable stay for all our guests, and your feedback is invaluable in helping us to continuously improve. We hope to have the pleasure of welcoming you back in the future, ensuring an even more seamless and enjoyable experience.If there's anything specific we can do to enhance your next stay or if you have any further suggestions, please don't hesitate to let us know.Kind Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Natalie,Thank you for taking the time to share your feedback. We're truly sorry to hear about the issue you experienced with a sewage smell during your stay. This is certainly not the level of comfort and quality we aim to provide our guests, and we apologize for the discomfort this caused you.Please rest assured that we take matters like this very seriously. We have already initiated a thorough inspection and remediation process to address and resolve the root cause of the odor issue to prevent such occurrences in the future.We deeply regret that this impacted your experience with us, and we understand if this may cause hesitation in choosing to stay with us again. However, we sincerely hope you will give us another opportunity to prove our commitment to excellence and to provide you with the comfortable and pleasant stay you expect and deserve.Should you decide to stay with us again, please feel free to contact me directly so that I can personally ensure your next experience with us is nothing but positive.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Kevin,Thank you for sharing your experience and for choosing to stay with us. We're delighted to hear that you loved your stay, appreciated the decor and comfort of your room, and found our staff friendly and welcoming. It's wonderful to know that these aspects contributed positively to your experience.We apologize for the issues you encountered with the elevator and the condition of the bed throw cover. Please rest assured that we take cleanliness and maintenance very seriously, and we're addressing these concerns immediately to ensure they are not repeated. Our aim is to provide a flawless experience for all our guests, and it's clear we fell short in these areas during your visit.Regarding breakfast, we're always looking for ways to improve our offerings and appreciate your feedback. We aim to provide a variety of high-quality options to suit all our guests' tastes and will take your comments into consideration as we review and update our breakfast menu.We hope these issues did not significantly detract from the overall enjoyment of your stay. We'd love the opportunity to welcome you back in the future, aiming to provide an even more satisfying and enjoyable experience.If there's anything specific we can do to enhance your next visit or if you have further feedback, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Carol,Thank you for your wonderful review and the perfect 5 out of 5 rating! We're thrilled to hear about your positive experience with our fantastic service, especially in response to the noise issue you encountered on your first night. Our staff is committed to ensuring our guests' comfort and satisfaction, and we're so glad that we were able to address your concern promptly and to your satisfaction.We're delighted that the upgrade to a suite contributed to making your stay perfect. It's our pleasure to go above and beyond for our guests, and we're overjoyed to know that this gesture enhanced your experience with us.Thank you for choosing Fable for your stay. We're so glad you loved your time here, and we greatly appreciate your recognition of our efforts to provide exceptional service. We look forward to the opportunity to welcome you back for another memorable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Howard,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our location in the heart of downtown Auckland to be great and that our concierge staff were very helpful. Our team is dedicated to providing exceptional service, and it's wonderful to know they made a positive impact on your experience.However, we apologize for the issues you encountered with the room size, the TV location, and the lack of mirrors. We understand how these aspects can affect the comfort and convenience of your stay. Your comments are invaluable to us as we continuously strive to improve our guest experience. We will take your feedback into consideration as we review our room layouts and amenities to better meet our guests' needs.We hope that these inconveniences did not significantly detract from your overall experience with us and that we will have the opportunity to welcome you back in the future.If there's anything specific we can do to enhance your next visit or if you have any further feedback, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Jacquelyn,Thank you for your perfect rating and for highlighting the fantastic location of our hotel. We're delighted to hear that our location contributed significantly to your positive experience, providing convenient access to the best that Auckland has to offer.We strive to ensure that every aspect of our guests' stays is enjoyable, and it's rewarding to know that we achieved this for you. We look forward to welcoming you back in the future for another stay that lives up to your expectations in every way.If there's anything specific we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Shelly,We're absolutely thrilled by your review! Knowing you consider your stay at Fable to offer the best service in Auckland is incredibly rewarding for us. Our team is passionate about making every guest feel valued and well-cared-for, and it seems we hit the mark with you.Delighted that the comfort of your room, our prime location, and the quality of our room service breakfast stood out as highlights, we're inspired to keep providing exceptional experiences.We can't wait to welcome you back for another splendid stay. Should you need anything for your next visit, please let us know.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Steve,Thank you for your excellent rating and positive feedback. We're delighted to hear that you found our hotel very nice and enjoyed the breakfast buffet. It's great to know that our location adding convenience to your stay.We strive to ensure every guest has a pleasant and comfortable experience with us, and your feedback is a wonderful testament to our efforts. We look forward to welcoming you back for another enjoyable stay in our Hotel.If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Thank you once again for choosing our hotel and for your kind words. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Andrea,Thank you for your fantastic review and the perfect five-star rating! We're thrilled to hear that you appreciated the renovation and found your room well-appointed and the bed extremely comfortable. Ensuring our guests enjoy a peaceful stay is important to us, so it's wonderful to know that the location of your room provided a quiet retreat from the hustle and bustle of the Auckland city.We're also delighted that our central location on the main shopping street, with its proximity to the waterfront and Spark Area, added convenience and enjoyment to your visit. We look forward to welcoming you back for another perfect stay. If there's anything specific you'd like for your next visit or any way we can make it even more special, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for your kind words. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Bradley,Thank you for your perfect rating and for highlighting the quality of service provided by our staff. We're thrilled to hear that you found our team not only friendly but also very helpful during your stay. Our staff takes great pride in going above and beyond to ensure our guests feel supported and valued.We look forward to the opportunity to welcome you back for another stay where exceptional service continues to be a highlight of your experience.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Susan,Thank you for your fantastic five-star review and for sharing your experience at our hotel. We are delighted to hear that you enjoyed our prime location on Queen Street and that the decor of our hotel added to the beauty of your stay.It's wonderful to know that the complimentary amenities in the room, along with the selection of nice toiletries, were details that you appreciated. We strive to provide thoughtful touches and amenities to enhance our guests' comfort and ensure a memorable experience.We take great pride in our hotel's ambiance and in offering high-quality services and conveniences that make our guests feel valued and pampered. Your positive feedback is a testament to our team's dedication to excellence.We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Your satisfaction is our top priority, and we can't wait to host you again soon.Thank you once again for choosing to stay with us and for your high recommendation.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Ann,Thank you for the fantastic 5 out of 5 rating! We're thrilled to see such high marks and are delighted to know that your experience with us was to your utmost satisfaction. Your rating speaks volumes, and we truly appreciate it.We look forward to the opportunity to welcome you back for another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Josephine,Thank you for the fantastic 5 out of 5 rating! We're thrilled to see such high marks and are delighted to know that your experience with us was to your utmost satisfaction. Your rating speaks volumes, and we truly appreciate it.We look forward to the opportunity to welcome you back for another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Michel,Thank you for sharing your rating of 6 out of 10 for your recent stay at Fable Auckland. While we are glad you chose to stay with us, we are sorry that we did not fully meet your expectations.We strive to provide an exceptional experience to all our guests, and it appears there were areas during your stay where we could have done better. We take your feedback seriously and are committed to improving. We would greatly appreciate any specific insights or areas of improvement you could share, as this will help us enhance our service and facilities.We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards we aim for at Fable Auckland. Please do not hesitate to reach out to us for any further comments or to share more about your experience.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear John,Thank you for taking the time to rate your recent stay at Fable Auckland. While we are grateful for your feedback, we are sorry to see that we only met 4 out of 10 of your expectations. Our goal is always to provide an exceptional experience to all our guests, and it seems we fell short during your visit.We sincerely apologize for any aspects of your stay that did not meet your expectations. We are committed to continuous improvement and would greatly appreciate any further insights or specific areas where you felt we could have done better. Your feedback is invaluable to us as it helps us identify areas needing attention and enhancement.We hope to have another opportunity to welcome you back and provide a stay that truly reflects the high standards of service and comfort we strive for at Fable Auckland. Please feel free to reach out to us with any further comments or suggestions.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Kharthick,Thank you for sharing your feedback regarding your recent stay at Fable Auckland. We are truly sorry to hear that you found the service to be very poor. We strive to provide exceptional service to all our guests, and it's disappointing to learn that we fell short of meeting your expectations.Please accept our sincerest apologies for any inconvenience or discomfort you experienced due to the service you received. We take your feedback seriously and will be reviewing our service standards and training procedures to ensure that we consistently deliver the high level of hospitality that our guests deserve.We value your input as it helps us to improve, and we are committed to making necessary changes to enhance our guests' experiences. We hope that you will consider giving us another opportunity to demonstrate the quality service we are known for and to restore your confidence in Fable Auckland.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Suzanne,Thank you for taking the time to rate your stay with us. While we're glad you chose to stay at our hotel, it's clear from your 3 out of 5 rating that there were aspects of your experience that didn't fully meet your expectations.We're committed to providing our guests with the highest level of service and accommodation, and we'd welcome any specific feedback you might have on how we can improve. Whether it's aspects of our service, facilities, or any other area, your insights are invaluable to us.We hope to have the opportunity to welcome you back in the future, aiming to provide a stay that not only meets but exceeds your expectations, and reflects the high standard of hospitality we strive for.If you're willing to share more about your experience or if there's anything specific we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Susan,Thank you for taking the time to share your feedback regarding your recent stay at Fable Auckland. We sincerely apologize for the inconvenience and frustration caused by the electricity outage and the significant impact it had on your experience, especially considering it was your one night in Auckland.We understand how distressing and exhausting it must have been to deal with the power outage, including the difficulty of accessing your room and having to climb several flights of stairs. While we are glad to hear that we could provide an Uber Meal to help mitigate the situation, we recognize that this does not fully compensate for the disruption to your stay.Please know that such incidents are rare and we are taking steps to ensure better preparedness and response in the future. We deeply regret that this experience overshadowed your time with us and understand how crucial it is for every aspect of a guest's stay to be seamless and enjoyable.We value your feedback and would welcome the opportunity to make amends. We hope to have the chance to welcome you back to Fable Auckland in the future under more favorable circumstances, and to provide you with the high-quality experience that we are known for.Once again, we apologize for the inconvenience you experienced and appreciate your understanding.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Havaiki,Thank you for your rating of 4 out of 5 and for your kind words describing Fable Auckland as a "very perfect hotel." We are delighted to know that you had a positive experience with us and that our hotel met your expectations.We strive to provide exceptional service and create a memorable and comfortable environment for all our guests, so your feedback is incredibly encouraging. It is wonderful to hear that we were able to contribute positively to your stay.If there is any aspect of your visit that you particularly enjoyed or if there are any suggestions you would like to share for how we can achieve that perfect 5-star rating on your next visit, we would love to hear from you. Your insights are invaluable as we continuously seek to enhance our guest experience.We look forward to the opportunity to welcome you back to Fable Auckland in the future and aim to provide an even more satisfying and enjoyable stay.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Kari,Thank you for your rating of 8 out of 10 and for taking the time to provide feedback on your recent stay at Fable Auckland.We understand from your comment about the noise disturbance from the nearby nightclub lasting until 4 AM. We sincerely apologize for any inconvenience this may have caused and for impacting the tranquility of your stay. We are continuously working on improving our soundproofing measures and exploring ways to mitigate external noise to ensure our guests have a restful and comfortable experience.We appreciate you bringing this matter to our attention, and please be assured that we take your feedback seriously. Despite this issue, we hope that the other aspects of your stay were enjoyable, and we would be delighted to have the opportunity to welcome you back, ensuring a more peaceful experience next time.Thank you again for choosing Fable Auckland. If there's anything specific we can do to make your next stay more comfortable, please let us know.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Robert,Thank you for choosing to stay with us at Fable Auckland. We appreciate your positive rating and are glad to see that you had a pleasant experience during your time with us.If there are any specific areas where we can improve and earn that extra star for your next visit, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Harry,Thank you for sharing your feedback on your recent stay at Fable Auckland. We are truly sorry to hear that your experience fell short of the high standards we aim to achieve and did not provide value for your money.We apologize for the disappointment with the room, particularly regarding the size of the window and the amount of natural light. We understand how important these aspects are for a comfortable and enjoyable stay, and we will review our room descriptions to ensure they accurately reflect the features of each room type.Regarding the condition of the gym, we are deeply concerned to hear about the state it was in during your visit, especially with dirty towels and broken glass. This is not reflective of our cleanliness and maintenance standards. We will address this immediately with our housekeeping and maintenance teams to ensure our gym facilities are well-kept and safe for all guests.We also regret to hear that the breakfast did not meet your expectations. We strive to offer a high-quality dining experience, and your feedback is crucial for us to understand where we can improve in terms of selection and quality.Your experience is certainly not indicative of the level of service and quality we aim to provide. We hope you will consider giving us another chance in the future to demonstrate the true quality and service that Fable Auckland is capable of delivering.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Nicola,Thank you for taking the time to provide feedback on your recent stay at Fable Auckland. We are genuinely concerned to hear that your experience did not meet the high standards we strive to uphold, and we sincerely apologize for any disappointment and inconvenience you encountered.We regret to hear about your dissatisfaction with our customer service and the issues regarding the early check-in fee. We aim to accommodate our guests' needs as efficiently as possible, and we apologize if this was not effectively communicated or managed in your case. We will review our check-in policies and staff training to ensure a more guest-friendly approach.Regarding your comments on the room, we are sorry to hear that it did not meet your expectations in terms of size, layout, and amenities such as a work desk. We appreciate your feedback and will consider it seriously as we continuously strive to improve our guest rooms and ensure they are well-equipped for a comfortable stay.We also note your concerns about the area at night. We understand the importance of feeling safe and comfortable in the hotel surroundings, and we regret that this aspect impacted your experience.Please know that your feedback is invaluable to us as it helps identify areas where we need to improve. We hope you will consider giving us another opportunity to provide you with a stay that truly reflects the quality and service Fable Auckland is known for.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear David,Thank you for taking the time to rate your stay at Fable Auckland. We are genuinely concerned to see that your experience with us has been rated as 2 out of 10. This rating suggests that we did not meet the high standards we consistently strive to achieve for our guests.Please be assured that we take all feedback seriously, and a rating such as yours is a crucial indicator for us to understand where we need to focus our efforts on improvement. It's important to us that every guest has a positive and memorable experience, and it's clear that in your case, we have room for significant improvement.We hope that despite your recent experience, you will consider Fable Auckland again in the future, giving us the opportunity to provide a stay that truly reflects the high standards we aim for.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Thomas,Thank you for awarding Fable Auckland a perfect five-star rating. We are delighted to receive such high praise, as it suggests that your experience with us met and possibly exceeded your expectations.While your review didn't include specific comments, your top rating speaks volumes about your overall satisfaction with our hotel. Our team is dedicated to providing outstanding service and ensuring a memorable and comfortable experience for each of our guests, and your high score is a wonderful endorsement of their efforts.We look forward to the opportunity to welcome you back to Fable Auckland. If there are any particular aspects of your stay that you especially enjoyed or if you have any suggestions for how we can further improve, please feel free to let us know. We are always eager to enhance our guests' experiences.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Josh,Thank you for your rating of 4 out of 5 for your stay at Fable Auckland. We appreciate you taking the time to provide us with this feedback. While we are pleased to see that your experience with us was generally positive, we recognize that a four-star rating suggests there is room for improvement.We are committed to providing our guests with an exceptional experience and take your feedback seriously. It helps us identify areas where we can enhance our service and facilities. Our goal is always to achieve a five-star rating from all our guests, and we will continue to work towards this.We hope to have the opportunity to welcome you back in the future. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share them with us.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear M R,Thank you for awarding Fable Auckland a perfect five-star rating. We are thrilled to receive such high praise, as it suggests that your experience with us met and possibly exceeded your expectations.While your review didn't include specific comments, your top rating speaks volumes about your overall satisfaction with our hotel. Our team is dedicated to providing outstanding service and ensuring a memorable and comfortable experience for each of our guests, and your high score is a wonderful endorsement of their efforts.We look forward to the opportunity to welcome you back to Fable Auckland. If there are any particular aspects of your stay that you especially enjoyed or if you have any suggestions for how we can further improve, please feel free to let us know. We are always eager to enhance our guests' experiences.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Joshua,Thank you for taking the time to rate your stay at Fable Auckland with a score of 8 out of 10 and for sharing your feedback. We are pleased to hear that you found our staff friendly and helpful and that the hotel's location met your needs.However, we apologize for the inconvenience caused by the noise from the neighboring club. While we provide earplugs as a temporary measure, we understand that this may not fully compensate for the disturbance, and we are continuously working on ways to better manage and mitigate external noise. Your comfort and a good night's rest are important to us, and we regret that we were unable to provide a more peaceful environment during your stay.We value your feedback as it helps us identify areas for improvement. We hope that the positive aspects of your stay with our staff and location will encourage you to consider staying with us again. We are committed to ensuring a more comfortable and enjoyable experience on your next visit.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Jennifer,Thank you for taking the time to rate your stay at Fable Auckland. We are genuinely concerned to see a rating of 1 out of 5, as it suggests that your experience significantly fell short of the high standards we strive to achieve. We sincerely apologize for any aspects of your stay that were not satisfactory.We take all feedback seriously and view it as a crucial opportunity for improvement. While we don't have specific details on the areas that led to your disappointment, we are committed to reviewing our services and facilities to identify and address any shortcomings.Please know that we are dedicated to providing an exceptional experience for all our guests, and we deeply regret that we did not meet this commitment during your stay. We hope you will consider giving us another chance in the future to demonstrate the quality and service Fable Auckland is known for.Your feedback is invaluable to us, and we are committed to making necessary improvements to enhance our guest experience.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Emma,Thank you for rating your stay at Fable Auckland with a score of 6 out of 10. We appreciate your feedback, as it provides valuable insight into how our guests perceive their experience with us.We understand that this rating reflects certain aspects of your stay that may not have fully met your expectations. We are committed to delivering an exceptional experience to all our guests, and we take your feedback as a prompt for us to review and enhance our services and facilities.We would welcome the opportunity to host you again and aim to deliver an experience that better reflects the high quality and standards that Fable Auckland is known for. We are continuously working to improve our guest experience, and we hope to demonstrate this should you choose to stay with us in the future.Please know that your satisfaction is important to us, and we are here to ensure your next stay is more enjoyable and comfortable.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Anna,Thank you for your review and for rating us 4 out of 5. We're delighted to hear that you found our staff professional and friendly. Our team is committed to providing exceptional service, and it's gratifying to know that we met your expectations in this regard.We're also pleased that you appreciated the decor and cleanliness of your room. We understand that while our rooms may be on the smaller side, it's important that they are well-maintained and comfortable for our guests.It's great to know that you found our location convenient for your needs. We believe our central location is one of the key benefits for our guests, allowing easy access to various attractions in Auckland.We value your feedback and hope to welcome you back to Fable Auckland in the future. If there's anything we can do to make your next stay even more enjoyable, please let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear EU,Thank you for taking the time to rate your stay at Fable Auckland with a score of 6 out of 10. We appreciate your feedback, as it provides us with an opportunity to understand how our guests perceive their experience and where we might improve.While we're glad to have hosted you, a rating of 6 out of 10 suggests that there were aspects of your stay that did not fully meet your expectations. We are committed to providing exceptional service and accommodations, and we take your rating seriously as an indicator that there are areas for us to focus on for improvement.We hope to have the opportunity to welcome you back in the future. We are dedicated to enhancing our guest experience and would like to ensure your next stay with us is more reflective of the high standards we strive to achieve.If there is any specific feedback you wish to share or anything we can do to make your next visit more comfortable, please feel free to let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Thank you for taking the time to provide feedback on your recent stay at Fable Auckland. We sincerely apologize that your experience did not meet the high standards we strive for, particularly in terms of sound insulation and the scent in the area of your room. It is disheartening to hear that these aspects significantly impacted your overall impression of our Hotel.The issue of noise is something we are continually working to address, and we understand that even with the provision of earplugs, the disturbance can still be significant. We will take your feedback into account as we seek further solutions to improve the soundproofing in and around our rooms.Regarding the scent near room 601, we apologize for any discomfort this caused. We aim to maintain a pleasant and welcoming atmosphere throughout our Hotel, and clearly, in this instance, we fell short. We will investigate this matter and ensure corrective measures are taken.While we are pleased to hear that you found our staff great, we recognize that this does not fully compensate for the disappointments you experienced. We take your comments seriously and will use them to guide our improvements, ensuring that we provide a true 5-star experience moving forward.We hope that you will consider giving us another opportunity to host you and demonstrate the high-quality standards and experience that Fable Auckland is known for.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Rebecca,Thank you for your review and for giving Fable Auckland a rating of 4 out of 5. We are pleased to hear that you liked the decor of our hotel. Our team puts a great deal of thought and effort into the design and aesthetics of our property, aiming to create an environment that is both elegant and welcoming for our guests.Your positive feedback on the decor is greatly appreciated, as it reaffirms our commitment to maintaining a high standard in both ambiance and comfort. We're glad this aspect of your stay enhanced your overall experience with us.We hope to have the opportunity to welcome you back to Fable Auckland. If there's anything we can do to make your next visit even more enjoyable, or if you have any suggestions for how we can improve to achieve that perfect score, please don't hesitate to let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear James,Thank you for your wonderful review and the top rating of 5 out of 5. We are thrilled to hear that you had a lovely stay at Fable Auckland. It's always our goal to provide an exceptional experience for our guests, and your feedback is a great indication that we are achieving this.We take pride in our Hotel and the services we offer, and it's heartening to know that these aspects contributed to making your stay enjoyable. Our team will be delighted to hear your positive remarks.We look forward to the opportunity to welcome you back for another pleasant stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland