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Opiniones de The Surrey Hotel

4 out of 5
The Surrey Hotel
465 Great North Road, Grey Lynn, Auckland

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 199 de 923 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 406 de 923 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 213 de 923 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 76 de 923 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 923 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en marzo de 2019

8/10 Bueno

ISABEL, Spain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable. Amplio, limpio, y el personal super atento. La piscina es muy mejorable, ya que es muy pequeña y de interior, pero el resto de instalaciones están muy bien. Vale la pena el precio, el personal es estupendo. Muy recomendable.
Se hospedó 1 noche en enero de 2019
Respuesta de Emma, el 15 ene. 2019
Thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Kasey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Kiriana

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Vicki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
everything you need
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice not to have to leave property for meals. Nice indoor pool for kids
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Krista

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room across the street from the main hotel property. The only issue was the hair dryer provided in the room seemed to short circuit the electrical outlet in the bathroom or the dryer just happened to break.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Heather

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Heather

Le gustó: Limpieza
Requested a room with no stairs didnt happen had to take a much smaller room instead
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Royce

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Heather

Le gustó: Limpieza y servicio y personal
Hot wayer took 5 mins to come through
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

andrea

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Our room wasn’t cleaned properly, we found a pair of socks beside one of the beds. The dishes in the cupboard had food on them. There was a child's toy on the floor. The area around the hotel looks like it was beautiful ten years ago but the grounds had trash lying about. The lobby was pleasant and the staff were nice.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Tania

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Good location, quiet and safe. Room was clean and tidy except air conditioning didn’t work.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to get to and central to city and supermarket
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Warren

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Tyson

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Elizabeth

Le gustó: Limpieza y servicio y personal

10/10 Excelente

Sela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely amazing
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Molly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tash

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Kay

Viaje familiar
Le gustó: Servicio y personal y servicios
We are family of 3 stayed in a room with a queen bed and a single. Single bed was extremely soft. Pillows sucked all very thin. Kitchenette was awesome. Receptionist and housekeeper were very friendly. Full tiled shower looked good however it wasn’t cleaned properly. Appreciate the shower head was movable and was quite powerful. Also liked the provided set of body and hair cleaning products.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Elyse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Happy with facilities and staff were very friendly
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Sarom

Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Selotia

Viaje familiar
No le gustó: Servicio y personal
I like the room size and beds. I dislikes the facts of no lift
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Rikki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Alfonso

Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Claire

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the style of the hotel. Would have been nice to have been told if there was an elevaor at all or offered some help with items as there was a lot of stairs for what we needed to carry. Clean spaces. Definitely not sound proof! Staff wete pretty friendly. Good parking
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Francis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Needed a place to stay for the night, didn’t need luxury or anything extra so no issues.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Anna

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Arri

Viaje de negocios, Viaje familiar
The 1st lady on the night was ok but seemed a bit angry was not very hospitable and lacked a little in hospitality. The morning younger lady was very nice hospitality excellent and showed up the lady last nite as she made you feel important and welcome so 10/10 for her she made my day. The beds were ok the mattress was lumpy an poked you when you lay on it and was very uncomfortable and hard . Needs to be replaced and there was no utensils like a teaspoon or knife and fork or spoon nowhere to heat anything or cook anything just a jug and coffee cups and glasses was all it provided. Found a syringe 💉 on the outside of my window so they should have checked the windows from the last person's stay an they should have removed it.The room was lovely just a few things like could hear snoring in the next room an kids bouncing a ball on the ground that was either upstairs or next door.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Nicola

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My family and I stayed for 2 nights. We had a busy action packed weekend in Auckland planned so didn’t spend much time at the hotel. The exterior is pretty dated but our room was a pleasant surprise. It was all we needed for somewhere to sleep.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

ross

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Maeve

Viaje familiar
The location was fine. The accommodation was ok. They told us that the rugby would be on in the bar/restaurant on Sunday morning, so we llanned to watch it there. Turns out "the tv was broken"... we are pretty confident in guessing they didnt have sky sport, and thats why they werent showing it. Dont appreciate being lied to.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Aaliyah

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay!

8/10 Bueno

Max

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Close enough to town without being stuck in noise and traffic
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jess

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable and easy spot to stay, thanks again!
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value for money
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Russell

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Hon Choy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Briar

Le gustó: Servicio y personal
Key cards not working having to call staff, carpet in room very dirty. Very friendly staff.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Barry

Viaje en grupo
Le gustó: Servicio y personal y servicios
Good customer service on arrival, room was clean few stains on the carpet but nothing major. Pretty good for the price, would stay again.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Rawiri

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First time I've stayed in a hotel with ant infestation they got in our food our drinks and even our luggage when we got home
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Hilary

Le gustó: Servicio y personal
No le gustó: Limpieza
There was food crumbs on the floor and someones toothbrush was left in the shower too.
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Madhan

No le gustó: Limpieza
Se hospedó 3 noches en agosto de 2023
Respuesta de Louisa Yau, el 4 sept. 2023
Dear Madhan, Thank you for your feedback. We are sorry to hear that you have had an unfavourable experience during your last stay with us. We would love to hear from you the details that led to your 2 out of 5 rating.

8/10 Bueno

Britta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms were nice n comfortable.
Se hospedó 1 noche en agosto de 2023
Respuesta de Louisa, el 28 ago. 2023
Dear Steve,Thank you for your feedback. We'll be sure to pass that onto the Housekeeping team. We hope you've enjoyed your stay and look forward to having you with again soon.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was value for dollar
Se hospedó 1 noche en agosto de 2023
Respuesta de Louisa, el 28 ago. 2023
Hi Michael, Thank you for your feedback. We hope you have enjoyed your recent stay with us. We look forward to having you with us again soon.

4/10 Malo

Michael M

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I hate to claim noisy as an issue... I stayed during World Cup and what do you expect from drunken Football/Soccer fans? Kind of par for the course. Property is decently clean, not a 4 or 5 star resort by any means but not terrible. Found the housekeeping to be hit or miss - some days they show up, some days not. It appears that if the day ends before they get to my room, oh well, they skip. The guest laundry is only really for guests in the late night, the staff uses it during the day and it's not available, but there is a laundromat a block away which costs about the same, although it is a little sketchy. Also, a large sum of cash went missing from my room while I stayed there (no safe) and I honestly don't know if it is related to the hotel or not. I will not cast aspersions on anyone when I don't know what happened, other than $1000 USD went missing. If you carry valuable items, I would make other plans. They need to finish renovating; the fitness center is officially closed due to a flooding event, but I've seen no evidence of a renovation and have been using at least the weights for a number of days and nobody noticed. Decent enough place, just realize you are getting what you are paying for.
Respuesta de Louisa Yau, el 14 ago. 2023
Hi Michael, Thank you for your feedback. We can see that you are currently still with us at the hotel and will be for the next month or so. You are currently on a weekly rate arrangement post your initial booking via Expedia (ending 23rd July 2023). As per the agreed upon weekly rate arrangement, rubbish will be cleared daily and full service done once a week. Should you require extra service outside of these times, please feel free to reach out to Reception to arrange.Guests are more than welcome to drop off their laundry at any point during the day while Housekeeping is still operational to have their clothes laundered and picked up once it is done. With regards to the alleged missing money, we have not received any reports/ mention from yourself at any point during your stay with us from 12th July 2023 until now. We take such allegations very seriously and would very much like to speak to you in person regarding the matter and to conduct a proper investigation. Housekeepers will not be allowed to enter your room until this matter has been resolved. Please kindly reach out to Reception as soon as possible.Please also note that the fitness room is currently under maintenance as per the notice on the door. For your safety, please do not enter this area until the notice has been lifted. We look forward to hearing from you soon to have these concerns resolved.Kind regards,Louisa Yau