Caja de seguridad en la habitación y escritorio

Opiniones de Hampton Inn & Suites Augusta West

2.5 out of 5
Hampton Inn & Suites Augusta West
4081 Jimmie Dyess Pkwy, Augusta, GA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 146 de 334 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 93 de 334 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 48 de 334 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 334 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 334 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Yasss

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, comfortable, wonderful staff
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Josephine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No problems. Friendly Staff. Efficient. Good breakfast. Clean.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Wyshina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Rj, el 26 mar. 2024
Thank you so much for your wonderful feedback and for rating our hotel a 5/5! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 Excelente

Donald

Le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024
Respuesta de Rj, el 26 mar. 2024
Hi Donald,Thank you so much for your wonderful feedback and for rating our hotel a 5/5! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Rj, el 26 mar. 2024
Hi David,Thank you so much for your wonderful feedback and for rating our hotel a 5/5! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 Excelente

Barry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Rj, el 26 mar. 2024
Hello Barry,Thank you so much for your wonderful feedback and for rating our hotel a 10/10! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 Excelente

Dana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Rj, el 26 mar. 2024
Hello Dana,Thank you so much for your wonderful feedback and for rating our hotel a 10/10! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 Excelente

Yasss

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rj, el 6 feb. 2024
Hi Yasss,Thank you so much for your wonderful rating of our hotel with a perfect 5/5! We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 Excelente

Michele

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super friendly staff. Clean, nice big bed. Don't know about breakfast yet but they claim that it is good. :)
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rj, el 6 feb. 2024
Hi Michele,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 5/5! Oh, yes, we believe that you will enjoy our breakfast.We look forward to welcoming you back in the future!Sincerely,Rene

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome property and great service. Breakfast was really good. Our room was amazing!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rj, el 6 feb. 2024
Hi Patrick,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 10/10! We are thrilled to hear that the "the property was awesome, and you received great service" during your stay with us. We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great, We had a great stay!!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Rj, el 30 nov. 2023
Hi Daniel,Thank you so much for your wonderful feedback! We are thrilled to hear that the hotel "Staff was great, and you had a great stay!!".We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 Excelente

Betty

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quite the breakfast with omelette with cheese, pastries, waffles with fruity jams, whipped cream. Plenty of options. Even Chobani yogurt. Bottled water, too. Very clean area.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Rj, el 30 nov. 2023
Hi Betty,We are so delighted to hear that you enjoyed the breakfast! It warms our heart to see that you enjoyed "the breakfast with omelet with cheese, pastries, waffles with fruity jams, whipped cream."We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

10/10 Excelente

Sherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome
Front desk was friendly and helpful. Room was clean. Beds were comfortable. The breakfast was awesome.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rj, el 15 nov. 2023
Hi Sherry,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that our friendly and helpful front desk staff, clean rooms, and awesome breakfast contributed to your enjoyable stay. It was a pleasure hosting you, and we look forward to welcoming you back in the future. Best regards,Rene

6/10 Aceptable

Christine

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
Very friendly amd professional staff. Excellent breakfast bar and attendant. Main complaints are the condition of the room. It was clean but curtains, sofa and sofa pillows were dirty. Water pressue in faucets were too low.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Rj, el 15 nov. 2023
Hi Chrisine,Thank you for sharing your experience with us. We’re thrilled to hear about the friendly and professional service at our front desk, as well as your positive feedback on our excellent breakfast and attendant. We sincerely apologize for the inconvenience regarding the cleanliness of the curtains, sofa, and sofa pillows, as well as the low water pressure. Your feedback is invaluable, and we are addressing these issues to enhance our guests’ overall stay. We appreciate your understanding and hope to welcome you back for an improved experience. Best regards, Rene

10/10 Excelente

Shannon Marie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were just the nicest people!
Se hospedó 5 noches en octubre de 2023
Respuesta de Rj, el 6 nov. 2023
Hi Shannon Marie,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 5/5! We are thrilled to hear that you felt that the staff was friendly during your stay with us.We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

10/10 Excelente

DaShon

Se hospedó 1 noche en octubre de 2023
Respuesta de Rj, el 6 nov. 2023
Hi DaShon,Thank you so much for your wonderful rating our hotel with a perfect 5/5! We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

6/10 Aceptable

William

Se hospedó 1 noche en septiembre de 2023
Respuesta de Rj, el 13 sept. 2023
Hi William,Thank you for taking the time to provide feedback about your recent stay with us. If you have any comments or concerns, please do not hesitate to contact us directly. Your satisfaction is our priority. Warm regards,Rene

10/10 Excelente

cary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Rj, el 13 sept. 2023
Hi cary,Thank you so much for your wonderful 10 out of 10 rating! Your rating is greatly appreciated, and it motivates our team to continue providing top-notch service. We hope to welcome you back soon for another outstanding stay. Warm regards,Rene

2/10 Terrible

Tracy

Viaje familiar
No le gustó: Servicios
Room not clean, bed very lumpy and not comfortable. I’ve stayed at two Hampton Inns this weekend, and both were very disappointing.
Se hospedó 1 noche en agosto de 2023
Respuesta de Rene, el 13 sept. 2023
Hi Tracy,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize that the bed was not to your liking. Your feedback is valuable to us, and we are committed to addressing these concerns. Please be assured that we have already discussed your concerns with our housekeeping team to ensure our rooms meet the highest standards of cleanliness and functionality. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further comments or concerns, please do not hesitate to contact us directly. Your satisfaction is our priority. Warm regards,Rene

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en julio de 2023
Respuesta de Rj, el 13 sept. 2023
Hi Terry,Thank you so much for your wonderful 5 out of 5 rating! Your rating is greatly appreciated, and it motivates our team to continue providing top-notch service. We hope to welcome you back soon for another outstanding stay. Warm regards,Rene

8/10 Bueno

WILLIAM

Se hospedó 2 noches en julio de 2023
Respuesta de Rene, el 19 jul. 2023
Thank you for leaving us a review William!

8/10 Bueno

Lindsay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Rene, el 19 jul. 2023
Thank you for taking the time to leave us a review Lindsay!

10/10 Excelente

Gene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good stay
The stay was good.
Se hospedó 1 noche en julio de 2023
Respuesta de Rene, el 19 jul. 2023
We are so delighted to hear that you had a "Good stay" Gene!

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had a very late check-in, subsequently the lady working the front desk was extremely nice & very hospitable. Having someone like her as the face of the company made a world of a difference!!!!
Se hospedó 1 noche en junio de 2023
Respuesta de Rene, el 19 jul. 2023
Hi Kenneth,I am so happy to hear that the front desk agent "was extremely nice & very hospitable".We hope to see you again!

10/10 Excelente

Angela

Se hospedó 1 noche en junio de 2023
Respuesta de Rene, el 13 jun. 2023
Thank you so much for the 10/10 survey! We are so happy that you enjoyed your stay with us! We hope to see you again should you be in the area!

10/10 Excelente

Domnica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great customer service
Se hospedó 1 noche en abril de 2023
Respuesta de Rene, el 5 may. 2023
Hi Domnica,Thank you for taking the time to leave us a review. We are delighted to hear that you felt that the "customer service was great."We hope to see you again!

6/10 Aceptable

Evelyn

Se hospedó 3 noches en abril de 2023
Respuesta de Rene, el 5 may. 2023
Hi Evelyn,Thank you for taking the time out to leave a review of your recent stay.

10/10 Excelente

Vicki

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room ready upon check in and water bottles were provided to us. It was great having breakfast provided to us plus a convenient table of coffee/tea available throughout the day. There was some parking lot traffic as the hotel is close by to a busy intersection. But convenient to accessing the freeway.
Se hospedó 3 noches en marzo de 2023
Respuesta de Rene, el 5 may. 2023
Hi Vicki,Thank you for providing us with a 5 out of 5 review! We are happy to see that the quick service and hotel amenities made your stay a great one.We hope to see you again soon!

6/10 Aceptable

Stephen

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Room Condition
A few things were wrong with the room when we checked in. The hair dryer was missing, a light bulb in one of the fixtures was missing and the phone wasn’t plugged in and couldn’t find a way to plug it in.
Se hospedó 2 noches en marzo de 2023
Respuesta de Rene, el 5 may. 2023
Hi Stephen,Thank you for taking the time to provide valuable feedback about your stay with us. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.We hope to see you again!

10/10 Excelente

Melanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome stay!
I was very pleased with this hotel, especially for the price. The room was spacious and the bed was SO comfortable. This was my first time staying at this hotel (I usually stay somewhere else when I visit Augusta) but this will be my regular place going forward when I travel to the area.
Se hospedó 2 noches en marzo de 2023
Respuesta de Rene, el 3 abr. 2023
Hi Melanie, thank you for taking the time to leave a review of your previous stay, here at the Hampton Inn & Suites Augusta. It is truly a delight to hear such positive words! We hope to see you during your next trip to the area!

6/10 Aceptable

Carrie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Customer service was great, had to check in an hour late, killed 2 roaches, neighbor lied about noise after i had been gone all day
Se hospedó 3 noches en marzo de 2023
Respuesta de Rene, el 3 abr. 2023
Hi Carrie,Thank you for taking the time to provide valuable feedback about your stay. We apologize that your experience was less than ideal, and we hope you will give us another try.

10/10 Excelente

Maddie

Se hospedó 1 noche en marzo de 2023
Respuesta de Rene, el 5 may. 2023
Hi Maddie,Thank you for leaving a 5 out of 5 review!

6/10 Aceptable

Rebecca

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The staff was very nice and pleasant. The room we stayed in did not have the same feel. There was a blood drip on the floor in front of the toilet, and another drip of something in front of the room door on the tile, that showed the floor hadn’t been mopped. There was a spill of something on the chair beside the bed that looked very gross. I just felt like the room hadn’t been cleaned and felt gross staying there.
Se hospedó 1 noche en febrero de 2023
Respuesta de Rene, el 20 feb. 2023
Hi Rebecca,Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact the General Manager at 706.396.2502 to discuss your experience in more detail.

2/10 Terrible

Jonathon

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Location was good for our needs. Amenities were unavailable at time of our stay and were not notified prior to booking. Pool was unavailable. Spa was filled in with cement. Breakfast was not available. Libby seating was not available for use.
Se hospedó 2 noches en enero de 2023
Respuesta de Rene, el 20 feb. 2023
Hi Jonathon,Thank you for taking the time to provide valuable feedback about your recent stay. We apologize that your experience was less than ideal, and we hope you will give us another chance to prove ourselves.

6/10 Aceptable

jade

Viaje familiar
Le gustó: Limpieza
No breakfast, hot tub, or water. Loud a/c.
Disappointing overall. Room was clean enough, but the a/c unit was loud and whiny. The curtains did not fully block out the bright lights outside my room, so the combination of light and noise made for a restless night. One of the biggest disappointments was the fact that when I asked about the hot tub that is pictured prominently in the listing, I was told they had gotten rid of it *years* ago. When we visited the pool area, I could see the outline of where it once was, but had been filled and covered with concrete. The fitness area was miniscule, which is not a huge deal, but was unkempt and the water dispenser was empty. And come to find out in the morning, they were not serving breakfast at this property due to "renovation." Overall a fairly disappointing stay.
Se hospedó 1 noche en enero de 2023
Respuesta de Rene, el 21 feb. 2023
Hi Jade,Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We hope that you will give us another try in the future!

6/10 Aceptable

James

Disorganized Chaos
Disorganized and unprepared covers it nicely.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Rene, el 20 feb. 2023
Hi James,We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll give us another try!

10/10 Excelente

Tony

Se hospedó 2 noches en diciembre de 2022
Respuesta de Rene, el 20 feb. 2023
Hi Tony,Thank you for leaving a positive review!

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Shannon

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
We got there and got checked in smoothly. However we got into our rooms to find that hadn't even been cleaned or beds changed. When I told the from desk clerk she was very apologetic and even upgraded our rooms for free.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was excellent
Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Sharon

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent enough for me
This hotel is always decent..... check in is easy and quiet on a really busy highway
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay here was amazing. Very friendly staff and clean rooms.
Se hospedó 2 noches en septiembre de 2022

4/10 Malo

Melody

Se hospedó 2 noches en agosto de 2022

8/10 Bueno

Glen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people and the area were nice. But, there was very little area to load and unload in front of door. Glad I got there when it was quiet. Breakfast was good, sitting area was open and airy. Nice overall. I would come back.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Lillian

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022

2/10 Terrible

MARTHA

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We didnt get to stay there! We were deflected to an econo lodge. It was dirty, we feared for ou safety!
Se hospedó 3 noches en julio de 2022

4/10 Malo

Nina Marie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst over night stay
One of the worst hotel stays we’ve had. Greeted as if we were an inconvenience to them find out the shower chair I requested for my husband was not available. Got into our room and it was dirty. Sofa chair has coupons stuffed by the cushion, floors were dirty busy our bed, no remote for tv, and the pool was cloudy. We called for a remote and they never supplied anything to compensate us. At breakfast we arrived 30 minutes before 10. 10 is when breakfast ends. I asked if they were going to make more eggs or add more waffle batter and she said, “ that’s all you’ll get”. Both were empty and there was still 30 minutes left. My husband and I were very disappointed. I’m so glad we didn’t stay more than one night.
Se hospedó 1 noche en julio de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
Check in was good. Only 2 bath towels in the room. Called the next day at 8am, called again at 10am. Was informed I was on the list and she couldn’t give a me time frame. Towels had to be washed and dried she said. When returning to the hotel in the evening, still no clean towels brought to us. Overall reasonable hotel, like everyone else short staffed. Surprised that uniform policy was not inforced. Saw associates walking in crocks. Laundry buggy with trash bags was left outside the whole night. Safety issue there. Room was clean, pillows need to be replaced. No sink stopper in sink, mold and mildew visible in shower.
Se hospedó 3 noches en junio de 2022