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Opiniones de Holiday Inn Express Augusta North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Augusta North, an IHG Hotel
1073 Stevens Creek Rd, Augusta, GA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 328 de 516 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 139 de 516 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 516 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 516 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 516 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Antonieta

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio. Habitación impecable y cómoda, ecónomico.
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Marisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2020
Respuesta de Holiday Inn Express Augusta North , el 3 jun. 2020
Thank you for your feedback and thank you for staying with us, we do hope you'll stay with us again if traveling to the Augusta

10/10 Excelente

Terrance

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Tonya

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The employees we interacted with were all very pleasant. Breakfast was standard. Bathroom could have been a little cleaner, the toilet clearly hasn't been cleaned, and the color of the shower insert made it hard to tell exactly how dirty the shower walls were, there was a little scum around the drain, but the shower head was clean. Not a bad stay, would be likely to stay again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

ryntonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and friendly
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Romaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Elvin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a pleasure to stay here
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Elvin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a pleasure to stay here when I’m in town
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Augustus

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were clean, the shower nice and hot, and the air-conditioning worked well. Breakfast was nice and we liked the automatic pancake machine! Excellent dining choices in the area, but we did meet some panhandlers. Enjoyed the exercise room and pool, but the hot tub was out of order. There were some issues. First room we were assigned was already occupied. We were quickly given another room that was fine. Second day our room keys had to be reset. All things considered my family would enjoy staying in this hotel again.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Theresa

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Elvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick check in friendly staff
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Roselin Denisse Guarapana

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Ricky

Viaje familiar
Le gustó: Servicios
Smell
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Janett

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Angela

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Helen, saugus

Se hospedó 5 noches en noviembre de 2023

6/10 Aceptable

Malissa

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
The property was undergoing renovations, so the pool and gym area were not open. That was disappointing. Also, the carpets in the hallway looked dirty, and the air conditioning didn’t cool well. The breakfast area was nice, and the buffet breakfast was pretty good. All the staff we interacted with were nice.
Se hospedó 2 noches en noviembre de 2023
Respuesta de sugar and spice, el 20 nov. 2023
First and foremost, I would like to extend my sincere apologies for any inconvenience you may have experienced during your recent stay with us. We truly value your feedback and appreciate your taking the time to bring your concerns to our attention.I understand that the temporary closure of our pool due to ongoing renovations was a disappointment, and I want to assure you that we share your sentiments. Renovations are a crucial aspect of maintaining the high standards we set for our property, and unfortunately, they sometimes result in the temporary closure of certain amenities.While we are enthusiastic about the improvements being made to enhance the overall guest experience, we recognize that this may have impacted your stay in an unexpected way. Please accept our apologies for any inconvenience caused.Once again, we apologize for any disruption to your stay, and we genuinely hope to have the opportunity to welcome you back in the future, showcasing the improvements we are making for the benefit of all our valued guests.Thank you for your understanding

10/10 Excelente

Gabriele

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Pamela

Se hospedó 1 noche en noviembre de 2023
Respuesta de sugar and spice, el 20 nov. 2023
Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to hear that you had such a positive experience and that our staff made a lasting impression on you.It's truly heartwarming to know that you found our team to be friendly and welcoming. We strive to create a warm and inviting atmosphere for all our guests, and it's fantastic to hear that we succeeded in making you feel comfortable during your time with us.Your kind words about the exceptional customer service mean a lot to us. We take great pride in providing top-notch service, and it's immensely rewarding to hear that this was one of the best customer service experiences you've had in a long time.We appreciate your choice to stay with us and are grateful for your support. If your travels bring you back to this area, we would be honored to welcome you again and provide another memorable stay.Safe travels, and we look forward to the opportunity to host you again in the future!

8/10 Bueno

Stacie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de sugar and spice, el 20 nov. 2023
Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to hear that you had such a positive experience and that our staff made a lasting impression on you.It's truly heartwarming to know that you found our team to be friendly and welcoming. We strive to create a warm and inviting atmosphere for all our guests, and it's fantastic to hear that we succeeded in making you feel comfortable during your time with us.Your kind words about the exceptional customer service mean a lot to us. We take great pride in providing top-notch service, and it's immensely rewarding to hear that this was one of the best customer service experiences you've had in a long time.We appreciate your choice to stay with us and are grateful for your support. If your travels bring you back to this area, we would be honored to welcome you again and provide another memorable stay.Safe travels, and we look forward to the opportunity to host you again in the future!

8/10 Bueno

Tatiana

Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Misa

Se hospedó 4 noches en octubre de 2023
Respuesta de sugar and spice, el 24 nov. 2023
Thank you for choosing Holiday Inn Express for your stay. We appreciate your understanding and patience as we work to enhance our facilities for an even more enjoyable experience.Currently, we are undergoing renovations to improve the overall quality of our hotel, and unfortunately, this means that the pool and hot tub will be temporarily unavailable until further notice. We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your plans.Our team is committed to ensuring that your stay remains as comfortable and pleasant as possible despite these temporary changes. We appreciate your understanding and look forward to welcoming you to our newly improved facilities in the near future.

10/10 Excelente

Ismael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice stay there, and an exceptional staff. from beginning to end!
Se hospedó 1 noche en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Ismael, for the great review! We hope to see you again soon! Have a great day!

8/10 Bueno

Kerry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
AC
One issue ac did not work well
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Nice hotel. Clean and friendly staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Anonymous, for the great review! We hope to see you again soon! Have a great day!

10/10 Excelente

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Room was VERY spacious for our family of 6. Hotel is a little older and can see some wear and tear but very clean and comfortable!
Se hospedó 1 noche en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Janice, for the great review! We hope to see you again soon! Have a great day!

8/10 Bueno

Lynnel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Lynell, for the great review! We hope to see you again soon! Have a great day!

6/10 Aceptable

Michael

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
First morning, no hot breakfast, pancake machine broken. Only had cereal,coffee,yogurt,water. No hot foods
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Anonymous, for the great review! We hope to see you again soon! Have a great day!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Noice
Amazing staff, plenty of personal at location. rooms were up to date - quiet area - very happy
Se hospedó 1 noche en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Mark for the great review! We hope to see you again soon! Have a great day!

10/10 Excelente

Amy

Se hospedó 1 noche en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Amy, for the great review! We hope to see you again soon! Have a great day!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ran out of omelets, juices (except apple), hard boiled eggs, & vanilla yogurt by 7:30am at breakfast
Se hospedó 1 noche en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Anonymous, for the great review! We hope to see you again soon! Have a great day!

10/10 Excelente

Eyre

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay, especially for business
Comfortable, clean, and a great breakfast! I felt well rested for my day!
Se hospedó 1 noche en octubre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Eyre, for the great review! We hope to see you again soon! Have a great day!

8/10 Bueno

Adrian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was ok. The lady who checked me in was very nice and very funny. She was awesome. I didn’t like the fact that the hotel has a policy where they asked why am I in town. Honestly I feel like it’s none of their business. Other than that as stated before it was ok. The only reason I chose this hotel was because I had a class in the meeting room there the next morning. Next time I would probably stay at a different brand for that very reason.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We'll stay again if in Augusta.
The hotel was clean and the staff was fantastic. We were greeted every time we passed the check in desk and the breakfast was excellent. Fresh eggs, crispy bacon and mini pancakes plus the usual stuff. Only complaint is that it needs a little TLC but overall it was a very good 2 night stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you John, for the great review! We hope to see you again soon! Have a great day!

8/10 Bueno

Latinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Latinda, for the great review! We hope to see you again soon! Have a great day!

10/10 Excelente

Linda

Se hospedó 1 noche en septiembre de 2023
Respuesta de Tarah, FDM, el 20 nov. 2023
Thank you Linda, for the great review! We hope to see you again soon! Have a great day!

10/10 Excelente

Brent

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent choice in Augusta
Assuming the basics are good to excellent, I'm looking for the little things that make a difference. At Holiday Inn Express Augusta North, for me, those differences were extra-large screen television, instantaneous hot water in the bathroom, really strong water pressure in the shower and an above average breakfast selection. There was a disappointment in the number and location of power outlets--which is surprising in a newer hotel. The staff was especially friendly and helpful, including retrieval of an item left behind and held until we could return and pick up later in the day. I definitely recommend this hotel and will be back when I'm staying in the area.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing and friendly receptionist!
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Crystal

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Joshua

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Victor

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly Employees.
Pleasant experience! All employees were nice and friendly. Only thing that bothered me was the key cards constantly deactivating. I had to go back down stairs 3 times because the keys stopped working.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Bridgett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Living Second Childhood
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

JOSEPHINE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
R
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Melinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay!
We booked online while traveling. Booking was easy! We checked in smoothly and the room was nice and comfortable. The free breakfast has hot food options and was very good. Staff were all friendly and frequently offered assistance!
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Stacey, Bremen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I have stayed several times on business and I like how they know me and know that I like to be on the highest level they can get me.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Dianna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice clean stay to break up long road trip
Beds were clean and comfy. I'm a bed snob, so I can't stand a cheap, hard bed with cheap linens. 4 pillows on each bed, nice light comforter and quality sheets. I didn't have the breakfast, but it looked good for families (Pancakes, bisquits, eggs, cereal, muffins, juices, coffee, etc. Close to the I-20 and a lot of parking. The Mexican restaurant next door has good tacos and margaritas and you can wwalk to it.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Tracey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great for a nights rest
Se hospedó 1 noche en junio de 2023
Respuesta de sugar and spice, el 7 jul. 2023
Dear BridgettSubject: Thank You for a Wonderful Stay!I hope this letter finds you well. As the Front Desk's management, I wanted to take a moment to express our sincere gratitude for choosing our establishment for your recent stay. We truly appreciate your decision to make us your home away from home.We strive to provide an exceptional guest experience, and it warms our hearts to hear that we succeeded in meeting your expectations. Your positive feedback is an affirmation of our team's dedication and hard work. We believe that our guests deserve the utmost comfort, convenience, and hospitality, and we are thrilled to know that we achieved this during your stay.From the moment you stepped into our hotel, we made it our mission to ensure your comfort and satisfaction. Whether it was our friendly and accommodating staff, our well-appointed rooms, or the array of amenities we offer, we aimed to create an enjoyable and memorable experience for you.We are particularly delighted to hear that you found our [mention specific features, services, or facilities that the guest appreciated] to be to your liking. Our team takes great pride in curating an atmosphere of luxury and relaxation, and your kind words serve as an encouragement to continue our efforts.Please know that your feedback is valuable to us. We appreciate your kind words and will be sharing them with our entire team. Your satisfaction is our top priority, and we are continuously working to improve our services and exceed your expectations.Once again, thank you for choosing to stay with us. We would be honored to welcome you back in the future. Should you have any further inquiries, suggestions, or requests, please do not hesitate to reach out to us. We are here to make your stay exceptional.Warmest regards,