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Opiniones de Candlewood Suites Austin-Round Rock, an IHG Hotel

2.5 out of 5
Candlewood Suites Austin-Round Rock, an IHG Hotel
521 South I35, Round Rock, TX

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 170 de 392 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 108 de 392 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 53 de 392 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 392 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 392 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

adrian

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mal no había utensilios para la cocina la puerta del baño roto un pedazo de pared rota mal muy mal yo no sé si fue racismo por ser latino no lo sé pero mal
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena la estadía. Altamente recomendable!
La limpieza de la habitación muy muy buena. La calidad del hotel bastante aceptable. Los servicios del Hotel sin ser de un hotel de lujo fueron suficientes. La ubicación tambienpaea mi funcionó muy bien!
Se hospedó 13 noches en junio de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

2/10 Terrible

Martha

Se hospedó 1 noche en abril de 2024

4/10 Malo

Tyler

Viaje familiar
No le gustó: Condiciones de la propiedad
A/C didn’t work. Stuck on 78 and set on 68. Faucet for the bath was about to fall off. Most lamps didn’t even turn on. Seems like they just painted over a old hotel. For the same price you could find somewhere way better to stay.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Rose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Malaya

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza
room was absolutely dirty, wasn’t the right room to begin with
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Temika

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Joyce

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like the kitchen and location.

2/10 Terrible

Lonnie

Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Veronica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
At arrival they could not find my room so they had to get a manager there and they did not give me the bedroom i had booked because they said they were already full. My sister and i both did reservations before arriving and they had canceled hers without letting her know. There were also 2 men there, who i believe were family of the manager because they were grabbing items from the "store" they have available and did not pay for the items they took. The showers were horrible, they had paste on them from where they "fixed" it. The water was not very hot, and the faucet would've fell off if I would've kept using it. In the morning, while we were still sleeping the janitor walked into our room! Horrible experience. Do not recommend.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Martha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2023

2/10 Terrible

Ricki

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Moustaffa and the entire staff were friendly, helpful and supportive. I’ll surely be back😉😎
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Anttalisa

No le gustó: Limpieza
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Kendrick

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is infested with roaches many of the rooms have non-functioning air conditioning and they do not clean the rooms was there for a week and the only thing I was able to get was clean towels that I had to recycle through the front desk myself the facilities are poor as well they have laundry on site where the dryers do not work.
Se hospedó 4 noches en junio de 2023

4/10 Malo

Ivan

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
It was old and dirty. Dishwasher was filled with every dish, used and with food caked on food. I don’t mind old and dirty but not for this price.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Tommy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Not bad for the money.
Overall it was good for the price. Only issues were distance to elevator and bathtub fixture broke off when i tried to use it. Im pretty handy so not a big deal.
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

Vaughn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Needs repair
Workers were very friendly. Room is in need of repairs tub fixture poorly installed. Light by bed not working. Door battery Barely worked. I had to hold door just right so it would not bind. 3rd floor by elevator missing trim. Coffee maker in lobby out of service. Bed was comfortable.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
I had to switch rooms due to the shower faucet being broken and the fridge was very noisy. They switched me immediately! The elevator is in need of repair as it makes an amazing amount of noise when in it. The office chairs in both rooms require replacement as the cushions are just old and you feel the metal bracing. The hotel is very clean and the associates very nice. Some money needs to be invested to bring it up to the standard Candlewood is known for.
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Lisa

Le gustó: Servicio y personal
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Nicole

Se hospedó 2 noches en febrero de 2023

4/10 Malo

pedro

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2022

2/10 Terrible

Ty

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
I stayed at this place based on the “star” rating…dont be fooled, it sucks! The elevator was broken for two days, the towels had stains, an iron but no ironing board in the room, one side of each of the queen beds was literally up against the wall, way over priced. There are plenty of other places to stay in the area, do yourself a favor and choose one of them!
Se hospedó 2 noches en octubre de 2022

4/10 Malo

Kyle

Viaje en grupo, Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The air filter for our A/C unit clearly hadnt been cleaned in years. I have a picture if needed. Front of house staff was a mixed bag. Some were really pleasant and others seemed like they didnt want to be bothered. Bed was uncomfortable. Bathroom was pretty nice and kitchen in suite was solid though.
Se hospedó 4 noches en octubre de 2022
Respuesta de Renika, el 27 oct. 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

6/10 Aceptable

Cliente verificado

Ok for the price but not great.
The AC wasn’t cooling enough. There were stains on the wall and bathtub. There was a used kitchen sponge in the sink and the dishes were still in the dishwasher.
Se hospedó 1 noche en octubre de 2022
Respuesta de Renika, el 27 oct. 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

4/10 Malo

Lauren

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza
This place smelled like cigarette smoke.
Se hospedó 1 noche en octubre de 2022
Respuesta de Renika, el 27 oct. 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I'd love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

2/10 Terrible

Rajiv

Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Eloy Davila

Le gustó: Servicio y personal
ok
Se hospedó 1 noche en septiembre de 2022
Respuesta de Renika, el 27 oct. 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

10/10 Excelente

Ruby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, snacks overpriced, no place within walking distance to eat
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Ted

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Laura, el 24 mar. 2022
Thank you for staying with us. Hope to see you again.

10/10 Excelente

Bonnie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel
Amazing experience!!!!!! Excellent facility. Loved our stay
Se hospedó 4 noches en marzo de 2022
Respuesta de Laura, el 14 mar. 2022
THANK YOU SO MUCH FOR STAYING WITH US. WE HOPE TO SEE YOU AGAIN

10/10 Excelente

Sheneka

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lemonade out Lemons!!
I had to book last minute due to issues with previous hotel. The staff at Candlewood was great. The front desk clerk named Veronica was wonderful and helpful with getting my family taken care of. The hotel was clean and well kept. Next time we are in the area I will be staying at Candlewood!!
Se hospedó 1 noche en marzo de 2022
Respuesta de Laura, el 9 mar. 2022
Thank you for staying with us. I will tell the Veronica the great new. Please stay with us again. Have a beautiful day.

4/10 Malo

Carol

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
An employee at the hotel called me an hour prior to check in & said they had to cancel my reservation. I went to the hotel anyway & checked in. The room was not cleaned adequately & there was old food left in the refrigerator. The fire alarm went off at 1:30 am. There was a bug crawling on the floor this morning. The phone was not working & I had to call the hotel repeatedly to get the Wi-Fi code. I have stayed at candlewood suites in other areas, but this was the worst & not acceptable for a major hotel chain.
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Ibrahim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 8 noches en septiembre de 2021

10/10 Excelente

meaghan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very clean and well kept. Pantry was a little pricey and had little selection
Se hospedó 2 noches en enero de 2022
Respuesta de GM - Jay Kamal, el 3 feb. 2022
Thank you for your review. We hope to serve you in the near future.

2/10 Terrible

John

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2021

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, safe and friendly staff.
Se hospedó 5 noches en diciembre de 2021
Respuesta de Jay, GM, el 12 dic. 2021
We value our guest's feedback. Thank you for your review! Jay Kamal, General Manager

2/10 Terrible

Karon

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Candle wood canceled my reservation I made in August for October, 4 days before my supposed stay. No explanation. No one at Candlewood would give us an answer. The manager was either never there or would never answer the phone. We are out approximately $100 for festival tickets. We even contacted IHG to try and get an answer, the said they’d call us with an answer. It’s been 6 days, I’m still waiting. I will never stay at an IHG property again. If you plan a vacation or event based on having a reservation at this hotel, good luck. Prepare to be treated horribly.
Se hospedó 1 noche en octubre de 2021
Respuesta de Jay, GM, el 24 nov. 2021
Dear Karon, Thank you very much for your candid review of your recent stay at our hotel. I will be reaching out to you regarding the hotel cancellation.

2/10 Terrible

Mark

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bugs, dirty and noisy!
Se hospedó 2 noches en octubre de 2021
Respuesta de Jay, GM, el 5 dic. 2021
Thank you so much for staying with us and sharing your feedback. We have made the necessary changes with hotel renovations. We hope you would consider us again and hope to see you in the near future. Please reach out to Jay Kamal, General Manager

10/10 Excelente

Kaycie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2021
Respuesta de Jay, GM, el 24 nov. 2021
Dear Kaycle, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments!

8/10 Bueno

Jazmine

Se hospedó 6 noches en septiembre de 2021

2/10 Terrible

Oneyda G.

No le gustó: Limpieza
Most horrible experience ever
This place canceled on me the same day and I had no place to stay in. Customer service was nasty 🤮 they said be I did my reservation with Expedia they were not going to help me. In fact my reservation was through VRBO and I try texting and calling and no one have ever contact me yet . But yes they charged my credit car with out me having stay at the place because the HOTEL SAID THERE WERE OVER BOOKED .
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Elsie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Melissa, el 23 jul. 2021
Thank you for taking the time to leave us a review. We hope you enjoyed your stay and you will come again soon..

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was not a fan at all that when I arrived to my room I found that the toilet was not flushed from the last guest. I flushed the toilet and it overflowed. After using all the towels in my room I go to use the phone to call for front office or house keeping but the phone doesn’t work. So I use the stairs (elevator didn’t work) to visit for office to see if housekeeping could clean and sanitize that bathroom. The front office worker’s response to what happened was “that sucks” and I was given extra towels, trash bags, and cleaning spray to do the work myself (have pictures as well.) For what I paid, I was not expecting to have to clock in as a custodian during my stay.
Se hospedó 1 noche en julio de 2021
Respuesta de Melissa, el 19 jul. 2021
I am so sorry that you experienced this during your stay. I will be getting with our housekeeping staff as well as our front desk staff and make sure this does not ever happen again. Thank you for letting us know so we can make sure this situation is addressed.

8/10 Bueno

Ericka

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021
Respuesta de Melissa, el 19 jul. 2021
Thank you for taking the time to leave a review. We appreciate all of our guests and hope you will come again soon.