Dear Adyelis, We are delighted you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to host you again soon here at Extended Stay America.Sincerely,Hotel Management

Thank you!!

Dear Gerardo, thank you for being our guest. Please accept our apologies for the inconvenience caused due to not meeting your expectations regarding the room you requested. Our maintenance team has already fixed the water leakage problem and now addressing issues in your room. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have the chance to make it up to you on a future visit.Sincerely,Hotel Management

We apologize for your experience here with us. Strive to make sure guests are satisfied. We will be taking your review and better ourselves for your next visit.

Gracias senor

Andy, thank you for staying at our hotel. We apologize for the poor service you received from us. This is certainly not the type of service our hotel is known for, so we are sorry for this inconvenience. We appreciate your feedback and want you to know that we are all committed to making sure we don't repeat what you experienced during your stay. We hope you will give us another chance to serve you and provide you with a much better experience. Sincerely, Hotel Management

Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Austin - Round Rock - South. Sincerely, General Manager

Nancy, please accept my apology for not living up to your expectations during your visit. We apologize for the unsatisfactory service you received from our front desk team. Your comments have been shared with our front office manager to prevent this from happening again. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager

Dear Juan Carlos, Thank you for your review. It is nice to know you had a pleasant time here. However, we apologize for any concerns and appreciate your suggestions. It was a pleasure having you as our guest again, and we hope to make your stay more memorable next time you are in the location.Sincerely,Hotel Management

Dear Giselle, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of the feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely,Hotel Management

Dear Bruce, Thank you for taking the time to write a review of our hotel. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experience. Once again, we are sorry for letting you down. Please return, as we want to regain your trust and hope you will give us that chance.Sincerely,Hotel Management

I'm so sorry we didn't get a 5 out of 5. Thank you for staying with us!

Dear Eduardo, Thank you for choosing Extended Stay America. We are glad that you appreciated the exceptional service offered by our staff. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

EXCELLENT!!!!

Dear Natelie, We are delighted you and your spouse had a great time at Extended Stay America! We appreciate your positive comments about our friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

Dear Esai, Thank you for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your stay. It's disheartening to learn that our staff's service fell short of our commitment to delivering exceptional hospitality at all times, and we regret any inconvenience caused. Please rest assured that we take your concerns seriously and will address this with our team to ensure such service lapses are not repeated. We appreciate your valuable feedback as it helps us improve our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Clint, Thank you for taking the time to share your feedback with us. We sincerely appreciate your positive remarks regarding the cleanliness of our property. However, we regret that your experience did not fully meet your expectations. Please accept our apologies for any shortcomings you encountered during your stay. We strive to provide our guests with a comfortable and enjoyable experience, and we understand that there may have been areas where we can improve. Your feedback is invaluable to us, and we will use it to ensure a more enjoyable stay for future guests. We hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Darryl, Thank you for being our guest and for your feedback. It is disheartening to learn that your stay was anything other than the fulfilling visit we strive to deliver. Please accept our apologies for falling short of your expectations during this visit. We hope you will give us another chance to welcome you back and provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Shawn, Thank you for sharing your experience. We apologize for the inconvenience you faced with the shower during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you for choosing us, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Amber, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel and will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management

Thank you!!!

Thank you!!

Dear Lorenzo, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Dear Karen, Thank you for choosing to stay with us and sharing your experience. We apologize for the inconvenience with the initial room assignment and any cleanliness issues. We're pleased to hear you found comfort in the second room and slept well. Your feedback is valuable, and we'll use it to improve our services. We appreciate your understanding and hope to welcome you back for an even better stay.Sincerely,Hotel Management

thank you!!

Dear Christopher, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Jacob, Thank you for your feedback regarding your recent stay. We're delighted to hear that you had a clean and enjoyable stay with us at Extended Stay America. Providing a comfortable experience for our guests is our priority, and we appreciate your positive feedback. We hope to welcome you back for another pleasant stay in the future. Thank you for choosing us!Sincerely,Hotel Management

Dear Vitor, We would like to express our deepest apologies on behalf of our entire team regarding your unpleasant experience at our hotel. We understand that the cleanliness of our hotel is of utmost importance, and we take this matter very seriously. Your feedback has been addressed with our housekeeping staff to ensure such incidents do not recur. We hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Elizabeth, Thank you for your feedback regarding your stay with us. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. Considering this an isolated incident, we hope to welcome you again for a seamless experience.Sincerely,Hotel Management

Dear Arthur, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management