Dear Cinthia, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Thank you for the feedback. We were sorry to read that your stay was overshadowed due to the unavailability of hot water. We are working on fixing this as soon as possible and we regret the inconvenience. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management

Dear Kacie, Please accept our apologies for the unacceptable conditions you observed at our hotel. This is not representative of the outstanding accommodations we strive to deliver, and we sincerely regret any frustration caused. Thank you for bringing your observations to our attention so we can address them appropriately and uphold our service standards moving forward. We are wholly committed to restoring your confidence in our hotel and hope to welcome you back in the future.Sincerely,Hotel Management

Dear Forrest, We deeply regret the inconvenience you encountered during your recent stay with us. Your experience does not align with the high service standards we aim to provide, and we sincerely apologize. We understand your frustration with the delay in room availability and the issues encountered with cleanliness and amenities. We also apologize for your disappointment with our replenishment services, especially during a busy event period. Your feedback has been shared with our team for immediate attention, and we will take steps to ensure better planning and execution in the future. We are glad Joseph was able to help during your stay, and we appreciate your recognition of his efforts. We value your feedback as it helps us to enhance our guest experience, and we invite you to give us another opportunity to exceed your expectations in the future.Sincerely,Hotel management

Dear Paul, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered during check-in due to staff behavior. We appreciate you bringing this to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Gabriel, We apologize for the challenges you experienced during your stay. It's disheartening to read about the issues with the water temperature and the condition of your room. Please know that your feedback is valuable to us, and we will address these concerns with our maintenance team to ensure a more comfortable and relaxing experience for future guests. We hope you'll consider giving us another opportunity to provide you with the outstanding visit you deserve.Sincerely,Hotel Management

Dear Nicole, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Kahli, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Daniel, We greatly appreciate your positive feedback regarding your experience at Extended Stay America. It is with great pleasure that we have learned of your satisfaction with our hotel's cleanliness and exceptional value during your stay. We take pride in our commitment to providing guests with superior service and amenities, and it is always encouraging to receive such positive recognition. We remain dedicated to maintaining the highest standards of excellence and look forward to welcoming you back on your next visit.Sincerely,Hotel Management

Dear Kristin, Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found the bed comfortable and the room clean. However, we apologize for the inconvenience regarding the lack of hot water and limited breakfast options. We understand the importance of these amenities for a comfortable stay. Your comments will be shared with our team for improvement. We hope to welcome you back in the future and provide you with a more enjoyable experience. Thank you again for your valuable feedback.Sincerely,Hotel Management

Dear Mari, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

Dear Beverly, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you experienced, the check-in delay, and the cleanliness issue during your stay. Your concerns will be addressed with our team to avoid this from happening again. We appreciate you bringing them to our attention, and we are sorry for any inconvenience caused. We'll use this feedback to improve our services. We value your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

Dear Francis, We appreciate your feedback and apologize for any confusion regarding breakfast offerings. Our intention is to provide accurate information, and we regret any miscommunication. Your comments will be shared with our team for improvement. We're committed to enhancing our guest experience, and your insights play a crucial role in that process. Thank you for bringing this to our attention, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jeannette, We sincerely apologize for the challenges you faced during your stay. The lack of hot water and issues with the stove are unacceptable, and we deeply regret any inconvenience caused. Our commitment to a safe and pleasant environment for our guests is paramount. Rest assured, we will address these concerns and take corrective measures to enhance our guest's experience. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Sue, Thank you for your thoughtful feedback. We appreciate your kind words about our staff and the check-out experience. However, we regret any inconvenience regarding the towels and amenities in your room. Please know that we provide kitchenware at the front desk to ensure their cleanliness. We apologize if there were any communication lapses at your arrival. Your comments are valuable, and we'll share them with the appropriate individuals to enhance our guest experience. We hope to have the opportunity to welcome you again and provide an improved stay.Sincerely,Hotel Management

Dear Roberto, Thank you for sharing your positive feedback about the tranquility at Extended Stay America! We're delighted to hear that you enjoyed a peaceful stay. Our team strives to provide a quiet and comfortable environment for all our guests. We appreciate your kind words and look forward to welcoming you back for another serene experience.Sincerely,Hotel Management

Dear Makayla, We're delighted you enjoyed the room at Extended Stay America! Your feedback about the A/C is valuable, and we apologize for any inconvenience. Rest assured, we will address this promptly to ensure a seamless experience for our guests. We hope you will consider another chance to provide you with a more positive experience. Sincerely,Hotel Management

Dear Makayla, We're pleased to hear that your recent stay at Extended Stay America was better, making your experience more enjoyable. Our team is committed to ensuring a positive environment for our guests. We appreciate your feedback and look forward to hosting you again for an even more comfortable stay.Sincerely,Hotel Management

Dear Makayla, We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. We take your concerns seriously and will investigate this matter urgently to rectify the situation. Your feedback is crucial, and we appreciate your patience. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience. Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused.Sincerely,Hotel Management

Dear Cyrus , Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Kathleen, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our helpful and friendly team, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Phuong, Thank you for sharing your feedback. It is disappointing to know about the delay you had with the check-in process, and we will rework it to ensure such incidents are better handled. in future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. On the other side, it is nice knowing you liked the cleanliness of your suite. Please give us another opportunity to show you our service again.Sincerely,Hotel Management