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Opiniones de Staybridge Suites Round Rock, an IHG Hotel

3 out of 5
Staybridge Suites Round Rock, an IHG Hotel
520 I 35 South Round Rock, Round Rock, TX

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 349 de 679 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 167 de 679 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 72 de 679 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 679 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 679 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ana Karina

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jorge, San Luis Potosi

Se hospedó 4 noches en octubre de 2023
Respuesta de Staybridge Staff, el 27 nov. 2023
Thank you Jorge!

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La Entrada desde la calle es un poco confusa
Se hospedó 1 noche en agosto de 2021
Respuesta de Staybridge Staff, el 9 ago. 2021
Gracias

8/10 Bueno

Gerardo Alexander

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Super nice
Se hospedó 2 noches en agosto de 2020
Respuesta de Barney Peterson, el 11 ago. 2020
Thank you very much.

8/10 Bueno

Gerardo Alexander

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en agosto de 2020
Respuesta de Barney Peterson, el 11 ago. 2020
Gracias!

8/10 Bueno

Gerardo Alexander

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Buen hotel , accesible y buen precio
Se hospedó 6 noches en julio de 2020
Respuesta de Barney Peterson, el 4 ago. 2020
Gracias!!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
había un olor en la habitación y la tv frente al sofá no funcionaba
Se hospedó 3 noches en octubre de 2019

10/10 Excelente

Deisy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estancia
Son hoteles con las comodidadades necesarias para varios dias de estancia
Se hospedó 3 noches en agosto de 2018

6/10 Aceptable

Jens

Buen hotel para dormir y desayunar
Staff muy amable, condición y servicios del hotel bueno en general

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy agradable la estancia
Muy rico el desayuno, y el servicip excelente.

8/10 Bueno

Chardinae, Mesquite

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice and quiet
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Joyce

Viaje familiar
Could tell it was an older property. Toilet was dirty which grossed me out. Shower head and tub fixtures were older and had hard water stains and rust. Also had a bit of mold and mildew buildup.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Big spacious rooms
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Derrick, Tomball

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed our weekend at this hotel.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Jacqueline, Katy

No le gustó: Limpieza y condiciones de la propiedad
Not a great hotel - old and needing renovation
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rinda, Fate

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and safe area
Se hospedó 2 noches en abril de 2024

8/10 Bueno

JOEY

Le gustó: Limpieza y servicio y personal
The exercise room was in very poor condition. Dumbbells were missing The elliptical didn’t work The bicycle had a broken screen The outlets on the floor were broken
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Christiania

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great that when we arrived our room had been upgraded! Lovely surprise!
Se hospedó 4 noches en abril de 2024

4/10 Malo

Gerald N Kristin

No le gustó: Limpieza y condiciones de la propiedad
The hotel is very dirty. Our first room had a strong order of marijuana and food crumbs all over the place. We were moved into a different room. It didnt smell but was very dirty. There was a hole in the ceiling with aluminum foil stuffed in it. The walls had paint chipping off and overall poor condition. The walls, counters and surfaces had dirt, finger prints and food smeered throughout. I would never stay there again. If we hadnt prepaid thru expedia we wouldnt have stayed there at all.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Scott

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Alexis

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Room was a little dirty, sheets and pillows had some stains as well the pullout bed also had a stain.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Gabrielle

Viaje familiar con niños
I just loved the atmosphere and so did my kids
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Falisa

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I would like to start by saying the staff was awesome and will to help. I needed a suite with two bedrooms and this was the only place available for my dates. The hotel itself is old and dated and several areas needed fixing that were patched or just left unattended. There were holes in the black out curtains. The furniture was worn and frayed. There was trash under the couch and hair on top of the comforter which made one think the bed wasn’t cleaned. The ceiling in bathroom room was peeling and there was water damage to the ceiling and wall. The tub faucet and shower head were showing signs of age and mildew with a prior repair attempt but there was still a gap which is probably allowing water to leak behind that wall. There door casings were rotted at the bottom throughout the rooms. The vinyl plank floors were old, stained, and sticky. The door plate fell off to one of the bedrooms. This all made the room uncomfortable but the beds were cozy. If was for one night after a long day of sightseeing. The breakfast was the usually waffle machine and powdered eggs and the bacon was not edible as it was not cooked. So we got toast and orange juice and stopped for breakfast.

10/10 Excelente

ENRIQUE, Wylie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wish that the breakfast would have offered a little more options
Se hospedó 2 noches en febrero de 2024

4/10 Malo

Brooke, San Antonio

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed two nights- similar situation in both circumstances. Insufficient bedding (only had three of us in the room- second night, no extra sheet for couch so slept on a towel, as staff informed us laundry staff just “hadn’t gotten around to laundry today.” Single comforter blanket given had massive holes in it first night. Second night, given new blanket and some situation. Huge holes throughout. No soap by sink in the room. In past have stayed at Staybridge. Will not be doing so anymore. Spent around $170/night for this. Ridiculous that sufficient clean bedding and we had to use towels to cover couch, no soap, etc.
Se hospedó 1 noche en febrero de 2024
Respuesta de Staybridge Staff, el 29 feb. 2024
Thank you for your review. we will use this in further staff training.

6/10 Aceptable

Brooke, San Antonio

Se hospedó 1 noche en febrero de 2024
Respuesta de Staybridge Staff, el 29 feb. 2024
Thank you Brooke!

6/10 Aceptable

Crystal

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
There was no trash cans in the suite, the sofa cushions were full of trash but overall the bed was amazing so it was ok.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Mindy

Viaje familiar
Le gustó: Servicio y personal y servicios
Mold around bathroom sink, and kitchen trash was not emptied from previous guests (it stunk so bad). Breakfast left alot to be desired. Otherwise, decent stay for price. Staff was nice. Bed comfortable.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Erika

Viaje familiar
Le gustó: Servicio y personal
We stayed in a 2 bedroom suite with family. Staff was nice, breakfast was fine. The elevator was scary and would make loud creaking noises. We began to take the stairs to the 3rd floor instead. One of the bathrooms in our suite needed repairs as well. The bathroom faucet was coming loose as was one of the door jams. The lock on the hotel room door was also a problem. We had trouble unlocking it to leave the room each time we left.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Travelling with my 2 adult children and their partners. Booked a 2 bedroom suite with a sofa sleeper. When I pulled out the sleeper, there were crumbs under the cushions and no linens in the suite for the sleeper - had to obtain them from the front desk. The microwave was soiled and there were no teaspoons or table knives in the kitchen unit.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Tenecia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Amanda

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Do Not stay here! Not only was it over 90 degrees in the room but the air conditioning was broken and they would not give a refund. They also lied to Expedia when I tried to explain the reason I was asking for a refund.

10/10 Excelente

Steve

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had the impression age was getting to some things. We had an overall excellent visit during the holidays, but it appeared things were needing to be attended to. I trust these will be taken care of posthaste.
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The property needs updating. Damaged walls and trim, plumbing needs improved hot water supply. Front desk staff were either rude or seemed too spaced out.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Cari

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Staybridge Staff, el 5 dic. 2023
Thank you for the 5 out of 5 review!

10/10 Excelente

Gerald, Burnet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in lady was terrific and quick.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Staybridge Staff, el 27 nov. 2023
Thank you Gerald!

10/10 Excelente

Glen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2023
Respuesta de Staybridge Staff, el 27 nov. 2023
Thank you Glen!

10/10 Excelente

Sandra

Le gustó: Limpieza y servicio y personal
Building could use some upkeep/repairs.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Staybridge Staff, el 13 nov. 2023
Thank you for the 5 out of 5 review.

4/10 Malo

Gina

No le gustó: Limpieza y servicios
Morning coffee bar was awful.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Staybridge Staff, el 13 nov. 2023
Thank you for your feedback.

2/10 Terrible

Marc

Se hospedó 1 noche en noviembre de 2023
Respuesta de Staybridge Staff, el 9 nov. 2023
Sorry we did not meet your expectations. Hope you will give us another try soon.

10/10 Excelente

Joshonda

Se hospedó 1 noche en octubre de 2023
Respuesta de Staybridge Staff, el 26 oct. 2023
Thank you for the 10 out of 10 review.

8/10 Bueno

Sami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great longer term hotel stay as each is a suite with a kitchen sitting room and full sized fridge and stove with a microwave. Wifi and breakfast included along with free parking. Close to the freeway and 24 hour staff on site for those late arrivals or early morning departures
Se hospedó 4 noches en octubre de 2023
Respuesta de Staybridge Staff, el 24 oct. 2023
Thank you for the 4 out of 5 review.

10/10 Excelente

Georgia

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Very nice room, value, good breakfast.
Very nice bed. Spacious. We got two rooms for the weekend. When our other party arrived the room they were assigned was not clean when they keyed in. Fortunately, the staff acted quickly to find them another suitable room. Good breakfast. Lots of pillows! YEAH
Se hospedó 3 noches en octubre de 2023
Respuesta de Staybridge Staff, el 23 oct. 2023
Thank you for the 10 out of 10 review.

2/10 Terrible

Christine

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
It was somewhat dated and the whole property is pet friendly We are Allergic to animals so we went right back out of our room and wanted to check out because we were already felling the pet hair in the room. They said they were going to give us our money back or not charge us. Hope so. Staff was nice.
Se hospedó 1 noche en octubre de 2023
Respuesta de Staybridge Staff, el 23 oct. 2023
Thank you for your feedback.

10/10 Excelente

Debbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Staybridge Staff, el 26 sept. 2023
Thank you for the 10 out of 10.

8/10 Bueno

Kile

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Disappointed.
Checkin gave us smaller room than paid for, kinda lied about it. We had to relocate rooms. Ironing board was cheap wobbly. TV in bedroom did not work. Coffee pot was broken. Crossing this one off the list.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Staybridge Staff, el 9 nov. 2023
Thank you for the 8 out of 10 review Kile.

8/10 Bueno

Valeria, houston

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
Staff was not helpful… rooms were dirtt
Se hospedó 1 noche en septiembre de 2023
Respuesta de Staybridge Staff, el 5 sept. 2023
Thank you for the 4 out of 5 review.

4/10 Malo

Matthew

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Staybridge Staff, el 5 sept. 2023
Thank you for the review.