Alberca al aire libre

Opiniones de The Westin Austin at The Domain

4 out of 5
The Westin Austin at The Domain
11301 Domain Drive, Austin, TX

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 731 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 173 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 41 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 1000 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Carlos Fernando

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me encanto. Lo recomiendo
Se hospedó 2 noches en abril de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Carlos! Thank you so much for your feedback of your stay with us, we hope you give us a chance the next time you are in Austin to give you the 5/5 stay you deserve!

10/10 Excelente

Victor, SAN PEDRO GARZA GARCIA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ubicación privilegiada en The Domain, excelentes instalaciones a un precio razonable.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
¡Hola! ¡Gracias por tomarse el tiempo para dejar una reseña tan maravillosa! ¡Esperamos verte nuevamente la próxima vez que estés en el área de Austin!

10/10 Excelente

Esther

Viaje familiar
Le gustó: Condiciones de la propiedad
Very clean, excellent location near all the shops and restaurants, very safe and comfortable. Friendly staff. The only thing we missed were the dawn pillows we used to love.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Esther! Thank you so much for leaving such a wonderful review of your stay with us and are so happy that you enjoyed your time here. We hope to see you the next time you are in the Austin area!

10/10 Excelente

mariano

Se hospedó 6 noches en enero de 2024

10/10 Excelente

LOURDES

Se hospedó 7 noches en octubre de 2023
Respuesta de Jacklynn, el 9 nov. 2023
Hello Lourdes! We wanted to thank you for your wonderful review. We hope you choose to stay with us the next time you are in Austin!

8/10 Bueno

Tere

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Falta capacitación al personal del front Desk
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Arisleydi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente!!!
Se hospedó 6 noches en julio de 2023
Respuesta de Kim , el 14 jul. 2023
Dear Arisleydi,Thank you for choosing to stay at the Westin Austin at the Domain. We are happy to hear you enjoyed your stay and hope you'll choose to stay with us again. Thank you for taking the time to write a review.

10/10 Excelente

Esteban

Se hospedó 1 noche en junio de 2023
Respuesta de Jacklynn, el 19 jul. 2023
Dear Esteban, We appreciate you for taking the time to write a review. Thank you for staying with us at the Westin Austin at the Domain. We are very pleased to hear you had a wonderful stay and look forward to seeing you again!

2/10 Terrible

Roman

Se hospedó 2 noches en abril de 2023
Respuesta de Kevin, el 4 may. 2023
Roman - I am sorry to see your stay with us fell short of your expectations and ours. Please reach out to the hotel directly so we can work to make it right and earn your trust back. We look forward to hearing from you soon.

4/10 Malo

Ale

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
El aire o calefacción no servía y cuando llame descubrí que ya el huésped anterior lo reporto u no lo arreglaron y me asignaron esa habitación y me tuve que cambiar congelada a las 1 de la mañana u no me dieron nada extra . Querían darme un desayuno y no quisieron darme una noche extra . Solo 50 dólares que hasta la fecha no han reembolsado
Se hospedó 6 noches en febrero de 2023
Respuesta de Kevin, el 1 mar. 2023
Ale - Thank you for taking the time to leave us a review. I am sorry to hear that your HVAC wasn't working properly during your stay. We pride ourselves in ensuring all items in working condition prior to our guests arrival but it sounds like we fell short of this. Please reach out to us directly at the hotel so we can work to make it right. We hope to talk to you soon.

2/10 Terrible

Jose

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel DOES NOT OFFER ROOM SERVICE!!! It is very disappointed to pay for a Westin Rate and get peanut service. Do not reserve here. Services is awful.
Respuesta de Connor, el 22 feb. 2023
Jose,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Food and Beverage leadership team, who is actively working on a refreshed room service menu.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excelente

Yaniska

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!!!
Se hospedó 1 noche en febrero de 2023
Respuesta de Kevin, el 20 feb. 2023
We are thrilled to see you had a nice stay! See you next time.

10/10 Excelente

Jose Miguel

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Karina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de Experience Specialist, el 14 feb. 2022
Thank you for your business!

8/10 Bueno

Juan Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Experience Specialist, el 12 ene. 2022
Thank you for your review.

10/10 Excelente

Mauricio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
tiene una buena ubicacion.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Experience Specialist, el 6 dic. 2021
We are thrilled to hear you enjoyed the amenities of the Domain during your recent visit to our hotel.

10/10 Excelente

Isabel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Is a good place
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 30 ago. 2021
Thank you for your review.

10/10 Excelente

Montserrat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación!
Siempre dan un servicio muy bueno en esta propiedad, además de la excelente ubicación para compras y restaurantes en el Domain
Se hospedó 2 noches en julio de 2021
Respuesta de Manager, el 3 ago. 2021
Thank you for taking time to provide feedback regarding your recent stay.

10/10 Excelente

Ada

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2021
Respuesta de Manager, el 15 jun. 2021
Thank you for your feedback.

10/10 Excelente

JORGE EDUARDO

Se hospedó 1 noche en mayo de 2021
Respuesta de Trinity , el 17 may. 2021
Thank you for your feedback.

10/10 Excelente

Gerardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Se hospedó 2 noches en abril de 2021
Respuesta de Nathaniel from Westin Domain, el 11 abr. 2021
Dear Gerardo, On behalf of the entire staff, we would like to thank you so much for sharing your experiences with us during your recent stay at the Westin Austin at The Domain. Your feedback has been shared with each department as a critical way of understanding how we can continue to deliver great experiences. We are so pleased to hear that you had a great time while you were with us - hope to see you again soon! Sincerely, Nathaniel Williams Front Desk Manager Westin Austin at the Domain

4/10 Malo

Marcelo, Monterrey México

Viaje de negocios, Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
pretty ok hotel, average service. I called and called to have a room nex to my kids and I was told they could not do anything because I used expedia (3rd) party to book. I was advised to call the day prior to the check in to try to accommodate my request and "they did" and when I called back to confirm It wasnt so had to request it again and it got done but not in a suite. I would not stay there again.
Se hospedó 4 noches en septiembre de 2020
Respuesta de Nathaniel from Westin Domain, el 12 oct. 2020
Dear Marcelo, Thank you so much for staying with us at the Westin Austin at the Domain, we are delighted to have been your chosen property during your recent stay. I wanted to thank you for taking the time to complete this survey and provide feedback about your experience with us. I would like to extend our deepest apologies for confusion of room placement prior to your arrival. We can always accommodate specific room placement in our building; how you book your reservation will never affect room placement. In the future, please reach out to the manager on duty at the actually property for any specific inquiries, such as this, so that we can take care of that personally for you. Please feel free to reach out to me in the future if I can do anything for you! Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Austin. Sincerely, Nathaniel Williams Front Desk Manager Westin at the Domain

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La cama muy cómoda, el cuarto en general muy Agusto
Se hospedó 1 noche en abril de 2019
Respuesta de David, el 3 may. 2019
Grasias!

10/10 Excelente

Mildred

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the Domain Shopping and Restaurants
Se hospedó 2 noches en mayo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Mildred! Thank you so much for your 5/5 review! We hope to see you again the next time you are in the Austin area!

10/10 Excelente

Dan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Dan! Thank you so much for your 5/5 review! We hope to see you again the next time you are in the Austin area!

10/10 Excelente

GERALD

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
EVERYTHING IS ALWAYS GOOD
Se hospedó 1 noche en abril de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Gerald! Thank you so much for your 5/5 review! We hope to see you again the next time you are in the Austin area!

4/10 Malo

Jesse

Le gustó: Limpieza
Sensed some passive agression from the gentleman who checked me in. I presented my ID upon request and the gentleman did not notice, and then asked me curtly for my ID as if I did not hear him and offered no apology when he realized that he was in error. Also made me guess which card I had on file with the hotel? No big deal over all, but checking into a hotel should not have to be turned into an episode of Curb Your Enthusiasm. Very needlessly awkward check in.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Jesse! We wanted to thank you for taking time to leave feedback of your stay with us. The circumstances of your check-in is below our usual standards, we never want our guests to feel uncomfortable when working with our staff. I have forwarded your comments on to our front desk leadership team to ensure this is an isolated incident. We do hope you give us another chance to give you the 5/5 stay you deserve!

10/10 Excelente

JUAN

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Clean & Nice Hotel near restaurants and shopping area.
Se hospedó 2 noches en abril de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Juan! Thank you so much for your review of your stay with us! We are so glad you enjoyed the proximity to the attractions of the Domain. We hope to see you the next time you are in the Austin area!

10/10 Excelente

Darrell

Se hospedó 2 noches en abril de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Darrell! Thank you so much for your 5/5 review! We hope to see you again the next time you are in the Austin area!

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hello William! Thank you leaving feedback of your stay with us. We hope you give us another chance to give you the 5/5 stay you deserve!

10/10 Excelente

Morgan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was really friendly and made checking in and checking out quick and easy. The room was clean and the bed and pillows were extremely comfortable. The Domain is a large residential area with an outdoor shopping mall and lots of restaurants which puts plenty of options within walking distance.
Se hospedó 3 noches en abril de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Morgan! Thank you so much for taking time to leave such a wonderful review of your stay with us! We are so happy that your stay was easy and comfortable and we hope to see you the next time you are in the Austin area!

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Jennifer! Thank you for taking time to leave feedback of your stay with us. We hope you give us a chance to give you the 5/5 stay you deserve!

10/10 Excelente

Katja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing property and lovely breakfast. The rooms are immaculate!
Se hospedó 3 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Katja! Thank you so much for leaving such a wonderful review! We are so happy that you enjoyed breakfast, I have passed along this feedback to our restaurant managers. We hope to see you again soon!

10/10 Excelente

Jeanine

Se hospedó 5 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Jeanine! Thank you so much for your 5/5 review! We hope to see you again the next time you are in the Austin area!

10/10 Excelente

Katja

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is clean, staff is so friendly, breakfast options are top notch, and the location could not be better. Really loved our stay!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Katja! Thank you so much for leaving such a wonderful review of your stay with us! We hope to see you the next time you are in the Austin area

10/10 Excelente

Kelley OBrien

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was nice and accommodating. The beds and pillows were great.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Kelley! Thank you for taking time to leave such a wonderful review of your stay with us, and are so happy our staff was able to make your stay even better. We hope to see you again the next time you are in the Austin area!

10/10 Excelente

Mariano Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Mariano Jesus! Thank you so much for your 5/5 review! We hope to welcome you again the next time you are in the Austin area!

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Ian! Thank you for taking time to leave feedback of your stay with us. We hope you give us another chance the next time you are in the Austin area to give you the 5/5 stay you deserve!

10/10 Excelente

Juan, Katy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Juan! Thank you so much for your 5/5 review! We hope to welcome you again the next time you are in the Austin area!

10/10 Excelente

Everlene

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place bright up the front area
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Ian

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Sharda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacklynn, el 10 mar. 2024
Hi Sharda! Thank you so much for leaving a review of your stay with us. We would love to know what could have made your stay a perfect 5/5. Please feel free to reach out and speak to one of our managers about your stay with us!

10/10 Excelente

Maribel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location, friendly staff. Everything was marvelous.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jacklynn, el 7 mar. 2024
Hi Maribel! Thank you for taking time to leave a 5/5 review of your stay with us, we hope you choose to stay with us again the next time you are in the Austin area!

10/10 Excelente

Conner

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s within walking distance of everything from food, to bars you can hop, to malls, and more. It’s clean and incredibly stunning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacklynn, el 7 mar. 2024
Hi Conner! Thank you so much for leaving such a wonderful review of your stay with us! We hope you stay with us again the next time you are in the Austin area!

10/10 Excelente

Denise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jacklynn, el 7 mar. 2024
Hi Denise! Thank you for taking time to leave a 5/5 review of your stay with us, we hope you choose to stay with us again the next time you are in the Austin area!

6/10 Aceptable

John

Le gustó: Limpieza y servicio y personal
The pool and hot tub were not working and have not been since December. I decided to go there because of the Hot Tub and paid more than another property just to find out it is not working. Very disappointed
Se hospedó 2 noches en febrero de 2024
Respuesta de Jacklynn, el 7 mar. 2024
Hi John! I wanted to first thank you for leaving feedback of your stay with us. We do apologize for the hot tub and pool not being open throughout your stay. We hope you give us another chance the next time you are in the Austin area so that we can make up for the lack of our amenities this time.

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brian, El Paso

Se hospedó 3 noches en febrero de 2024
Respuesta de Jacklynn, el 14 may. 2024
Hi Brian! Thank you so much for your 5/5 review! We hope to welcome you again the next time you are in the Austin area!

10/10 Excelente

Pamela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very clean and the staff are amazing
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

KENCY, Austin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and experience! The view and windows are amazing!
Se hospedó 1 noche en enero de 2024