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Opiniones de Days Inn by Wyndham Baltimore Northwest

1.5 out of 5
Days Inn by Wyndham Baltimore Northwest
6700 Security Blvd, Baltimore, MD

Opiniones

4.6
Puntuación de 10, es decir, Excelente. Basada en 54 de 551 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 64 de 551 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 90 de 551 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 93 de 551 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 250 de 551 opiniones" "

4.6/10

Limpieza

5.8/10

Servicio y personal

4.6/10

Servicios

4.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana

Se hospedó 1 noche en agosto de 2023
Respuesta de Dani, el 29 ago. 2023
Hello Ana,Thank you for your review. Please visit us again!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de GM, el 3 mar. 2020
Thank you.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de GM, el 24 feb. 2020
Thank you for your feedback.

8/10 Bueno

Paulo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Si muy agradable los cuartos limpios y cómodos
Se hospedó 1 noche en agosto de 2017
Thank you for the kind words, It means so much to my staff, the ownership and myself. Stuart A Cohen Vice President Operations Twin Oaks Hospitality

8/10 Bueno

Barbara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a fight every night for 4 days straight. Like between 3 am to 9 am. It s no control after the guard is gone. I don t care what you say or think about the past night audit, that move on. She been in this areas for years and ran a hotel herself. And we all know her, she has a lot of clientele, i call her my adopted aunt. Guests call her mom. She would been had them put out. It use to be quiet at night.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Pretty

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the rooms the bed could have been a little higher over all it was good stay
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Barbara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I don t like that at a regular guest, it s no parking space. It s no control , the restaurant run the whole parking lot. beside that it was great, I seeing it s a lot of new staff at the front desk, you know you get use to the old staff, they knew all the regular. My father upset one of his closest friends is gone. And he the captain of Maryland State police. But over , the housekeeping to me , does a great job.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Norquisha

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The manager is hard to deal with. With most of the population being American that stay here we deserve respect and dignity. Overheard him screaming at a renter due to the renter complaining of being over charged. The manager is Indian and lack communication skills. Management isn't for everyone.
Se hospedó 3 noches en marzo de 2024
Respuesta de SK, el 8 abr. 2024
We sincerely apologize for the experience you had with us recently, Norquisha. Guest feedback is very important to us as is their satisfaction, so we are disappointed that you didn’t have a more restful stay. Hopefully the rest of your time in the Baltimore area was pleasant.

8/10 Bueno

CALISHA

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Tub and shower needs updating
The room looked like it’s been updated except for the bathroom. The tub wasn’t very clean and it had cracks in the bottom. The water pressure wasn’t good because the shower heads need to be replaced. Other than that the Room was a huge improvement.
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Guest feedback is important to us, so we greatly appreciate you taking time to share feedback online. Yes, we have done a lot of upgrades to the hotel and will continue to improve upon the condition and services that we offer our customers. Your comments are noted and will be researched further! We are happy to read that overall, you had an enjoyable time, found our staff friendly, and noticed all our hard work over the last year! We truly appreciate your business and hope to have you back again!

10/10 Excelente

Karena

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 23 ene. 2024
Thank you for spending 2- nights with us, Karena, and we appreciate you taking time to rate your experience. We are pleased to see that you liked the cleanliness of our hotel and that our staff delivered friendly and professional hospitality to you. Our location right off the highway is near many local conveniences making us a great place to stay any time of year. Hopefully you and your friends rested well in your accommodations and enjoyed your time in the Baltimore area. We hope to have you all back again the next time you are in the area!

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager, el 12 dic. 2023
Thank you, Michael, for choosing the Days Inn Baltimore Northwest hotel in your recent travel plans. We hope you found our bedding comfortable and slept well and enjoyed your stay. Guests love our 50” televisions and complimentary wi-fi and hope they were beneficial to you as well. It would be our pleasure to have you back again the next time you are in the Baltimore area.

10/10 Excelente

Kimora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 21 nov. 2023
Thank you for choosing us in your travel plans Kimora, and we hope you had a restful night’s sleep while here at Days Inn Baltimore Northwest. Our spacious rooms and amenities allow guests to relax and have all the comforts of home and we hope your stay was restful. Hopefully during your visit, you enjoyed our quick ‘grab and go’ breakfast items in the morning as well. Thank you for staying with us and please come back again.

10/10 Excelente

Laketia

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de General Manager, el 21 nov. 2023
It was our pleasure having you and your family stay with us recently Laketia. We are happy to see that overall, you had an excellent visit and found our property clean, comfortable and to your liking. Hopefully you slept well on our comfortable new bedding and enjoyed some of our in-room amenities including the 50” TV, free wifi access, and more. Please come back to be our guest again.

6/10 Aceptable

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
It was our pleasure to have you here with us for a night, Theresa, and we thank you for choosing us in your travel plans. We are glad to see that you found our hotel convenient for your needs and hopefully you had a comfortable night’s sleep as well. Our recently renovated hotel is a great place to stay when passing through the Baltimore area, so please visit us again!

8/10 Bueno

Antoinette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hooootel
Hotel was good. Didnt have a refrigerator or microwave and the area was ok considering the prostitutes had to work.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Thank you for staying with us here at Days Inn Baltimore Northwest Antoinette. We thank you for pointing out the cleanliness of our hotel and that our staff delivered friendly helpful service. Our recently renovated rooms are very comfortable, and we are glad that you had a relaxing stay. Please come back to be our guest again.

2/10 Terrible

jacob

Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 21 nov. 2023
We are disappointed to see your low rating of our hotel and sorry if your visit was anything less than satisfactory. Most of our visitors have a nice time at our recently renovated hotel and we are sorry if your experience was not the same.

6/10 Aceptable

LouAnn

Viaje en grupo, Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
It would have been much nicer if the room had included a coffeemaker, blowdryer, closet, fridge and microwave.
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 31 oct. 2023
Thank you for being a recent guest of ours and we so appreciate your helpful feedback while traveling in the area for business. Our recently renovated hotel is nearly complete, and we hope to have the microwaves and refrigerators in place very soon. There has been supply delays and we are so sorry for the inconvenience that this caused you. We hope you otherwise had a relaxing visit and found our central location and complimentary wifi helpful during your stay.

6/10 Aceptable

Ossie, Detroit

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Pretty good however the elevator was broke to imagine being hammered and talking the stairs at 3 am
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Thank you for choosing Days Inn Baltimore Northwest in your travel plans. We do apologize for the unexpected outage of our elevator and that you needed to take the stairs to get to your room. Hopefully the rest of your time at the hotel was satisfactory and you had a good night sleep and rested well.

4/10 Malo

Diana

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Days Inn Was Disgusting
We were very disappointed in the condition of the inn. There were no microwaves or refrigerators. The elevator was broken. The desk clerk claimed that it just happened that day. I wonder if elevators are required to be inspected regularly and the management didn’t have it done. It was a very poor reflection for Wyndham. Of course we were assigned to a second floor room. We told the desk clerk that we could not carry our luggage up the stairs. She said she was alone and could not carry the luggage up for us. The room was pleasant but the tub was disgusting. I only saw one set of towels and I called for more. She said she would bring them right up. She lied again; she did not bring them. In the middle of the night I saw a bug crawling on the bathroom floor. I killed it but started worrying that it could have been a bed bug. In the morning, I found a pubic hair on the sheets I had slept on!! The sheets appeared to be clean and newer, so that was another disgusting thing. The breakfast consisted of a granola bar and juice. The fruit basket was empty. I complained about that and the other things. She said that she would note my complaints and tell the manager who was not available. I told her I would never stay at a Days Inn again. The desk clerks blamed the poor condition on the remodeling and the lack of micros & fridges on Wyndham and the minimal breakfast on hotels.com. If I don’t hear from the manager in 24 hours, I will not stay at a Days Inn again.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
We truly apologize for all the inconveniences that you experienced while with us recently. It is disappointing to read that you found quality issues within your room and that you needed to take the stairs to get to it. We have already contacted the elevator vendor to have it corrected and are very sorry that our front desk attendants cannot leave the desk area when there is only 1 employee present. Unfortunately, our microwaves and refrigerators are on back order, but we hope to have them in place soon. There is no excuse for the lack of cleanliness, and we’ll be sure to speak with our housekeeping department about your findings. Guest feedback is important to us, and we will be discussing your experience with our management to be sure this is not repeated in the future.

8/10 Bueno

James

Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 3 oct. 2023
Thank you for choosing us in your travel plans James, and we hope you had a restful night’s sleep while here at Days Inn Baltimore Northwest. Our spacious rooms and amenities allow guests to relax and have all the comforts of home and we hope your stay was restful. Hopefully during your visit, you enjoyed our quick ‘grab and go’ breakfast items in the morning as well. Thank you for staying with us and please come back again.

8/10 Bueno

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My parents enjoyed their stayed and was very pleased. The room was exactly like the picture shown on the website.
Se hospedó 3 noches en septiembre de 2023
Respuesta de General Manager, el 31 oct. 2023
Fantastic! Thank you so much for sharing feedback with us. We appreciate them staying with us and being our guests!

6/10 Aceptable

Joammie

Viaje familiar
Le gustó: Limpieza y servicio y personal
Room was clean, updated. No microwave ,no refrigerator. No breakfast,only coffee, 2 types of juice, granola bars. Nice place to spend a night.
Se hospedó 5 noches en agosto de 2023
Respuesta de Dani, el 3 sept. 2023
Hello Joammie,Thank you for your review. We are working diligently to finish up the last of the renovations which includes missing amenities in the rooms. Please come back and stay with us once our renovations are complete!

4/10 Malo

BRANDON

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
No microwave or refrigerator inside of the room.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Dani, el 3 sept. 2023
Hello Brandon,Thank you for your review! Please accept our sincerest apologies for your unfavorable experience. We are working diligently to improve customer experience during their stay at our property. Please come back and stay again once all renovations are complete!

10/10 Excelente

sybriona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great!
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 21 ago. 2023
Thanks so much for staying with us here at Days Inn Baltimore Northwest. We are delighted to see that you had a restful and enjoyable time while with us, and hope you have you back again in the future!

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not recommended at all. Do Not go here! Room service stole my stuff!
Respuesta de SK, el 18 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Super 8 Baltimore. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Malo

Michael

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Ehhh
The air condition didn’t work and dead bugs on the floor
Se hospedó 1 noche en julio de 2023
Respuesta de SK, el 19 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Super 8 Baltimore. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Malo

Dennis

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The check in took an hour. Breakfast was never served.
Se hospedó 1 noche en julio de 2023
Respuesta de SK, el 19 jul. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Super 8 Baltimore. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Malo

Laniar, Baltimore

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No service they didn’t have access to a real person
Se hospedó 1 noche en octubre de 2020
Respuesta de General Manager, el 13 oct. 2020
Dear Laniar, We are sorry for any negative perceptions of our service. Your comments are not typical of what we hear and we will address them with our team. We hope once you got settled, you found your room to be comfortable. Thank you for your time and all the best.

6/10 Aceptable

Squire

Se hospedó 1 noche en marzo de 2020
Respuesta de GM, el 23 mar. 2020
Thank you for your feedback.

2/10 Terrible

Raichelle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't ever stay at the knights inn
I..checked out in 20min....the room smelled of dog poop...and dog hairs where all over the room
Se hospedó 1 noche en marzo de 2020
Respuesta de GM, el 16 mar. 2020
I am sorry that you experienced a bad stay. We strive to keep our facility clean and worry free. I appreciate your feedback.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room I stayed in had peeling paint in the ceiling, bathroom was dirty with mold all around the toilet, and inside the tub, stains on the walls and floor, the pictures they have online of the rooms doesn't look like the rooms. This motel needs to close down and do renovations. I wanted to leave but didn't want to loose my money.
Se hospedó 1 noche en marzo de 2020
Respuesta de GM, el 9 mar. 2020
Dear Guest Please accept my apologies for the inconvenience, and I thank you for your feedback.

2/10 Terrible

Micheal

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was horrible and dirty and that was the first room I was in the second room wasn’t any better the furniture needs to be updated looked like the room wasn’t cleaned at all
Se hospedó 1 noche en marzo de 2020
Respuesta de GM, el 5 mar. 2020
We appreciate your feedback, and saddened to see that you had a bad experience. Please accept our apologies.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de GM, el 3 mar. 2020
Thank you for your feedback.

2/10 Terrible

Paul

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
The dungeon hotel !
I think that this hotel is for the homeless. The room had stained sheets. The bathtub had a big crack or hole in it. Around the facility was dark and dirty.
Se hospedó 1 noche en febrero de 2020
Respuesta de Guest Relations, el 2 mar. 2020
Dear Paul, We are so sorry that you had a poor experience at our hotel; please accept our apology. Our team values the opportunity to improve, so we will make sure your input is passed along. Thank you for your feedback.

6/10 Aceptable

Susan

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2020
Respuesta de GM, el 3 mar. 2020
Thank you.

4/10 Malo

Kareem

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
NEED A MAKE OVER SOON
Less then fair
Se hospedó 1 noche en enero de 2020
Respuesta de GM, el 24 feb. 2020
Thank you for your feedback.

6/10 Aceptable

atrice

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2020
Respuesta de GM, el 24 feb. 2020
Thank you

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de GM, el 24 feb. 2020
We appreciate your feedback.

4/10 Malo

Mykeisha

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bedbugs knight Inn
You would think that Valentine's day will end on a high note and a smile...yeah a high note is about right. My wife hates bugs so can you imagine the reaction when she goes to put on her top and be greeted by a bedbug which had to be an adult she ended up losing her shirts literally not to mention she had to drive home so all in all my stay was just awful will not be going back there ever again.
Se hospedó 1 noche en febrero de 2020
Respuesta de Guest Relations, el 24 feb. 2020
Dear Mykeisha, We thank you for your feedback and for visiting us. We are sorry to know we fell short in meeting your expectations in some aspects of your stay. Please also accept our apologies for the possible pests that you encountered. We appreciate you bringing this matter to our attention so we can address it immediately. Should your travels lead you back our way, consider staying with us again so we can change your perceptions.

2/10 Terrible

Iwantarefund, Baltimore

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
There are mice!!! I took lots of pictures. Dead and alive. I want a refund!
Se hospedó 1 noche en febrero de 2020
Respuesta de GM, el 17 feb. 2020
I apologize, please know that we do our best to keep up with cleanliness and maintenance of our rooms. I am sorry that you had to experience a pest issue.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
The room was ok. The bed was horrible!
Se hospedó 2 noches en febrero de 2020
Respuesta de GM, el 17 feb. 2020
Thank you for your feedback

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was awful I will never go there ever mold and more
Se hospedó 1 noche en febrero de 2020
Respuesta de Guest Relations, el 15 feb. 2020
Property cleanliness is fundamental to any stay, so we apologize that we missed the mark during your recent visit. Rest assured that our housekeeping team has been advised for immediate resolution. We hope you give us a second chance to deliver the relaxing stay you deserve.

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de GM, el 10 feb. 2020
Thank you for your feedback.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de GM, el 10 feb. 2020
Thank you for your feedback.

4/10 Malo

Malcom

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020
Respuesta de GM, el 3 feb. 2020
Thank you for your feedback.

2/10 Terrible

Lauren

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Sad...
The tv kept going out, older model. The mini fridge wouldnt stay cool. Bed was over used and sunken in, bathroom was... A mess. Smelled like smokers stayed in the room previously. There was blood on the curtains, none of the amenities were the same.
Se hospedó 7 noches en enero de 2020
Respuesta de Guest Relations, el 31 ene. 2020
Dear Lauren, We appreciate you finding the time to share some thoughts about your stay. It's disheartening to hear about your experience. We've reached out to the appropriate team to look into the housekeeping and maintenance concerns you mentioned and take the necessary action to resolve them for the benefit of our future guests. Please grant us the opportunity to change your perceptions during your next visit.

4/10 Malo

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
The front desk people were really friendly and very nice and helpful. Housekeeping was rude and the room weren’t very clean.
Se hospedó 1 noche en enero de 2020
Respuesta de GM, el 27 ene. 2020
Thank you for your feedback. I apologize for not so comfortable stay.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Didn't like anything. Room old and no amenities. Tv old had purple circle on screen. No remote. Carpet stained. Electric sockets were rusty. Only 2 lights worked safe rusty and old food inside. Garbage can outside running over. Someone dropped food on side walk and birds were eating it. Stayed that night visited friends then checked out with out staying second night. Didn't even have a spare roll of Toilet Paper. Felt very uncomfortable. No fridge, microwave, coffee pot. Bedding not appealing. Thin blanket between two sheetsand for what was to supposed to be a king bed two flat pillows. Need to shut down and renovate.
Se hospedó 2 noches en enero de 2020
Respuesta de GM, el 27 ene. 2020
Your comments have been reviewed and been discussed with housekeeping staff. We apologize for the inconvenience.

2/10 Terrible

Chuck, Saint Clair,Pa.

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very dirty and there was something like blood on the inside bathroom door. The bathroom towel bar was missing, so you could not hang your towels up. There was wall mounted lights at one time next to the bed, but someone did a very poor job of fixing where they where.Someone could of gone to the store and purchased some cheap pictures to cover the patch job.
Se hospedó 1 noche en enero de 2020
Respuesta de GM, el 27 ene. 2020
I appreciate your feedback. Please know that we are working to make it better.