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Opiniones de Residence Inn by Marriott Baltimore Inner Harbor

3 out of 5
Residence Inn by Marriott Baltimore Inner Harbor
17 Light St, Baltimore, MD

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 550 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 268 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 100 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 57 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1008 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Tania

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Managment, el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

sergio, doral

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
todo estubo excelente
Se hospedó 2 noches en febrero de 2024
Respuesta de Management , el 19 feb. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

Marcos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 14 noches en diciembre de 2023
Respuesta de Melissa Keating, el 10 ene. 2024
Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Bueno

Luis

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management , el 15 dic. 2023
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel. We would love to have you back.

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La habitación muy comoda, con cocina completa y espacio para trabajar y relajarse. Buena relación calidad precio. Bien ubicado.
Se hospedó 6 noches en septiembre de 2023

10/10 Excelente

Maritza

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la localización, el personal es muy dispuesto para ayudar y son bien amables.
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Karem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Desde que entramos la persona encargada, fue demaciado amable. La verdad no supe su nombre pero demaciado amable con nosotros, queríamos ver si había manera de entrar antes al cuarto porque nos urgía salir y dejar nuestras pertenecías. Y gracias al chico nos dieron nuestro check-in temprano. Definitivamente volvería a regresar ahí. Muchas gracias por todo.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Ariel

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
I think that they need to upgrade the room and services.
Se hospedó 5 noches en agosto de 2023

4/10 Malo

Enrique

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Experiencia Muy Decepcionante
Durante nuestra estadía de 4 noches podemos mencionar como temas criticos y urgentes a mejorar que los elevadores son viejos casi nos quedamos trabados en uno, el desayuno (Gratis) con pocas opciones (huevos, salchicha,bacon y pan) y casi no alcanza para la cantidad de huéspedes y toman mucho tiempo en reponer y hay que esperar mucho, en los cuartos vimos moho en los baños, las alfombras sucias y manchadas, el Valet Parking toma mucho en traer el carro y pagas $42.00 diarios. Lo unico bueno del hotel es el servicio al cliente (recepción) y las camas que son muy comodas.
Se hospedó 6 noches en julio de 2023

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
La habitación increíble. Cómoda, amplia, limpia. La cocina contaba con todo lo necesario.
Se hospedó 2 noches en abril de 2021
Respuesta de Alicia, el 12 abr. 2021
Thank you for choosing us!

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me encanto y volveré gracias Dios los continúe ben
Se hospedó 1 noche en julio de 2020

10/10 Excelente

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2019
Respuesta de Bernadett, el 2 oct. 2019
Thank you for your rating.

8/10 Bueno

Jose Andres, La Paz Bolivia

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 22 noches en enero de 2019
Respuesta de Bernadett, el 8 feb. 2019
Thank you for your review

10/10 Excelente

Benjamin, Worcester

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Donna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is friendly and helpful. The hotel is very clean and safe. I love that you need your room card to go up the elevator. I will use this hotel again and recommend it to everyone traveling to the Inner Harbor.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Whitney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful staff, less than half a mile from the Baltimore Arena if you are going to an event. Public parking close by or use the valet parking.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Bruklyn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice classy
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 26 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

Marsheen LADELL, Smiths Parish

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I would most likely stay here again.. The staff were exceptional!! The breakfast was nice, and it was a convenient location. Walking distance to the Harbour.... Capital grill restaurant, cheesecake factory
Se hospedó 4 noches en abril de 2024
Respuesta de Management, el 26 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

Elisha, Philadelphia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My check in process was amazing, with the free upgrade, the wonderful customer service at the front desk and valet. I loved my room and comfort it had for my family of 3. We ate at the hotel restaurant and the food was so good as well as the service. Especially with only one person covering. My only dislike was the woman who was in charge of making waffles my second morning. I was first bother by the fact someone is making my food at a self-service breakfast. Second the woman made several people waffle before she made mines. On top of the fact that she seems to be the only person in the hotel that was rude. My toddler had to wait almost 20mins for breakfast. Saturday morning everyone made their own waffles so I don't know why there was a change on Sunday morning. Even with that I would still return this was defiantly a great location.
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 26 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the rude behavior that you received. It is our intention to make everyone feel welcomed here. we have already used this situation as a learning tool with our breakfast staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

2/10 Terrible

Weihang

Viaje en pareja
I stay for 6 days and the room was not even cleaned even once. Also so loudly outside.
Se hospedó 6 noches en abril de 2024
Respuesta de Management, el 26 abr. 2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Excelente

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Management , el 26 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a good value hotel for a stay in downtown Baltimore for business or pleasure. Staff was friendly and helpful throughout, great location, spacious rooms, and all the key amenities (good breakfast and gym in particular).
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Bueno

Olive

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This short term stay facility was very well equipped. The small kitchenette was on point with what you need. Staff was quick to respond to request. Breakfast was awesome and well attended by the staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Management , el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

raquel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
That staff are very kind, helpful, and informative! I really enjoyed my stay.
Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Malo

Ronja

Viaje familiar con niños
No le gustó: Limpieza y servicio y personal
Delayed my early check in twice just to put me in a dirty room (hair all over bathroom floor, stains on curtains,) requested a crib during my reservation a month ago received two broken pack and plays (that is there “crib”), room door would not open with the access card, had to call room service multiple times hours apart just to get a couple towels and trash bags. Had better complimentary breakfasts at other Marriotts. The area was right in the heart of the inner harbor which made a good location but the stay was not pleasant to say the least. I would not recommend.
Se hospedó 4 noches en abril de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. I sincerely apologize your experience at the hotel. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

6/10 Aceptable

Jose

Viaje familiar
Le gustó: Servicio y personal y servicios
Hotel is close by to a lot of popular tourist destinations. Carpet by the hallway and inside the room are dirty.
Se hospedó 3 noches en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. I sincerely apologize about the dirty carpet. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

10/10 Excelente

Joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was great. The location was great. The dining options were plentiful. Staff was nice. I will stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

Aaliyah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service and spacious rooms.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Bueno

MUHAMMAD, franklin

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Se hospedó 3 noches en marzo de 2024
Respuesta de MANAGEMENT, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Bueno

Katja

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Excelente

Jennilyn

Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

4/10 Malo

Cherry

Viaje de negocios, Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
we stayed a total of 4 nights and never got any house keeping to our room. We spoke with the front desk staff twice asking to come to our room and we saw the front desk write our request on a piece of paper, yet for whatever reason they never came. We spoke with front desk again and they apologized and said they are unsure why housekeeping never came, Quite poor service
Se hospedó 4 noches en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for your feedback. I sincerely apologize about the miscommunication between our front desk and housekeeping team, which ultimately caused you to have a disappointing stay. We have already used this situation as a learning experience to prevent anything like this from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

4/10 Malo

Raheem

No le gustó: Condiciones de la propiedad
Not quite happy
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Bueno

Aaron

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lobby is straight forward, breakfast is right by the elevators so no searching early in the morning. Breakfast is average hotel fair. Hotel is clean, having a kitchen in the room is convenient. The pull out bed isn't comfortable, has a sharp downward slope. Would recommend getting a two bed room if necessary.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management , el 18 abr. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize that the sleeper sofa bed was uncomfortable and we have already addressed this issue with our housekeeping staff to prevent the situation from happening in the future. We hope that you will give us another chance on your next visit to Baltimore.

8/10 Bueno

Octavia

Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Bueno

Eboniqua

Se hospedó 5 noches en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

8/10 Bueno

Detwanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

10/10 Excelente

susan

Viaje de negocios, Viaje en pareja
All the Staff was very kind.
Se hospedó 5 noches en marzo de 2024
Respuesta de Management , el 20 mar. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

10/10 Excelente

Kamaria

Le gustó: Limpieza y condiciones de la propiedad
It was no parking
Se hospedó 1 noche en marzo de 2024
Respuesta de Management , el 20 mar. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the confusion pertaining to valet parking. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns.

8/10 Bueno

Valerie, Baltimore

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
The rooms are very specious. The coffee service in each room could be upgraded. The front desk personnel were very nice but they could have used more help.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 20 mar. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about your check in experience. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.

10/10 Excelente

Martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Management , el 20 mar. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Bueno

Kidane

Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.

4/10 Malo

Tiffani

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
The hotel is in a great location. The staff at the front lobby and the valet attendants were very helpful, attentive, and provided exceptional service. Our room was a downer; updates needed and bugs were in the bathroom.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 20 mar. 2024
Thank you for your feedback. We are very pleased that our staff provided exceptional service. That is always awesome to hear! I sincerely apologize about the inconvenience that the bugs may have cause. Please reach out to us at the hotel if you have any questions or concerns.

4/10 Malo

Martin

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I Do not Know if expedia or the Hotel lists the location as INNER HARBOR it is not on the Harbor the pictures online are deceiving the Room Furnishings are extremely old the bed was nothing like pictured Will never stay here again and will definitely warn others
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 20 mar. 2024
Thank you for your feedback. I sincerely apologize about the confusion pertaining to the location of our property , the pictures and the overall presentation of our rooms. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns

10/10 Excelente

Rontisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Downtown area
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 20 mar. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.

8/10 Bueno

Rosetta

Centrally located so everything was in walking distabce
Se hospedó 1 noche en marzo de 2024
Respuesta de Management , el 9 mar. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

Brittany

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 29 feb. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

10/10 Excelente

Leonard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 29 feb. 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.

8/10 Bueno

Bridget

Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 18 abr. 2024
Thank you for staying with us. If there is anything that we should be aware of please reach out to the hotel.