Terraza en la azotea
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Opiniones de Grand Hotel Central

5 out of 5
Grand Hotel Central
Via Laietana 30, Barcelona

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 827 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 137 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 24 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 1003 opiniones" "

9.8/10

Limpieza

9.8/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Ernesto

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
sin sentido precios por lo recibido
No pueden cobrar US$850 por noche en habitación del segundo piso,4 noches sin descansar por el ruido, era como estar acostado en la calle.
Se hospedó 4 noches en mayo de 2023
Respuesta de Jaime E. , el 2 jun. 2023
Estimado Ernesto, Lamentamos que no haya disfrutado de su estancia en Grand Hotel Central. Según me informan mis compañeros, se le ofreció un cambio de habitación para acomodar sus preferencias. Nosotros siempre intentamos adaptarnos a nuestros clientes. La habitación 205 gusta mucho a nuestros clientes por la cercanía con el muro romano y vistas a la calle principal. Entendemos que en ocasiones no agrade y es por ello que siempre estamos disponible para cambiar su experiencia. De nuevo gracias poir su comentarios y lamentamos que no haya sido una experiencia positiva para usted. Un cordial saludo

10/10 Excelente

JUAN JOSE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
todo bien
todo bien
Se hospedó 2 noches en mayo de 2023
Respuesta de reservas, el 17 may. 2023
Dear guest, Thank you for your comments. We look forward to having you back in the near future.Best regardsGrand Hotel Central

10/10 Excelente

Arlene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel excelentemente localizado. Los empleados son súper amables, atentos, enfocados en complacerte y proveernos el mejor servicio.
Se hospedó 3 noches en marzo de 2023
Respuesta de Reservas, el 10 abr. 2023
Dear guest,Thank you for your feedback and we hope to see you again in the near future.Warm regards

8/10 Bueno

JOSE MARIA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Personal excelente, limpieza y habitacion perfecta
Se hospedó 6 noches en mayo de 2022

6/10 Aceptable

ARTURO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No recibí beneficios
Se hospedó 5 noches en mayo de 2022

8/10 Bueno

SERGIO

Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Eduardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Muy bien ! El servicio ,la limpieza .
Se hospedó 1 noche en enero de 2020
Respuesta de Susana Martí, Guest Experience, el 23 feb. 2020
Apreciado Eduardo, Muchas gracias por su comentario tras su estancia en el Grand Hotel Central. Nos alegramos de que haya disfrutado de su experiencia en el hotel por la limpieza y el servicio recibido por nuestro personal. Esperamos volver a recibirle de nuevo en su próxima visita a Barcelona. Atentamente, Susana Martí Guest Experience

8/10 Bueno

ANGELA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Susana Martí. Guest Experience, el 9 ene. 2020
Dear Angela, Thank you for your score following your recent stay at Grand Hotel Central. We are glad to know that you had a nice stay with us. Please let us know when you will be returning to Barcelona, as we would love to welcome you back. Best regards, Susana Martí Guest Experience

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio e instalaciones. Vale la pena!!
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019
Respuesta de Susana Martí, Guest Experience, el 2 abr. 2019
Thank you! Your score is just what we looking for. We are glad to learn that you had a perfect stay with us. Hope to welcome you back very soon. Susana Martí Guest Experience

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en diciembre de 2018
Respuesta de Susana Martí, Guest Experience, el 1 ene. 2019
Thank you! Your score is just what we looking for. Hope to welcome you back very soon. Susana Martí Guest Experience

10/10 Excelente

Alfonso M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Se hospedó 6 noches en noviembre de 2018
Respuesta de Susana Martí, Guest Experience, el 5 dic. 2018
Apreciado Alfonso, Muchas gracias por valorarnos con 5 puntos. Nos alegra que hayas pasado una feliz estancia con nosotros. Esperamos volver a recibirte pronto. Atentamente, Susana Martí Guest Experience

10/10 Excelente

Andrés

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable
Todo Perfect
Se hospedó 2 noches en septiembre de 2018
Respuesta de Susana Martí, Guest Experience., el 17 nov. 2018
Hola Andrés! Muchas gracias por puntuarnos con la máxima puntuación. Nos alegramos de que todo fuera perfecto. Esperamos volver a verte pronto! Atentamente, Susana Martí Guest Experience

10/10 Excelente

ALVARO, MEXICO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
GRAN TERRAZA
Espectacular vista, personal amable, excelente locación , cerca de todo
Se hospedó 2 noches en agosto de 2018
Respuesta de Susana Martí, Guest Experience., el 17 ago. 2018
Apreciado Alvaro, Muchas gracias por tu magnífica valoración del Grand Hotel Central. Nos alegra saber que paste un buena estancia con nosotros y que disfrutaste de las maravillosas vistas desde la terraza, de la localización del hotel, justo en el centro de Barcelona y del personal del hotel. Será un placer volver a recibirte de nuevo en el Grand Hotel Central en tu próxima visita a Barcelona. Atentamente, Susana Martí Guest Experience

10/10 Excelente

Oriol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2017
Respuesta de Jaime Estellés, el 13 feb. 2018
Dear Guest, Thank you for the wonderful evaluation following your recent stay with us. We hope to welcome you back for another great stay. Warm regards

10/10 Excelente

Pablo y Pery, L. Buenos Aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
gran experiencia
Hotel a parte de cumplir con las normas de un 5 estrellas, tiene la calidez, trato proactivo y siempre amable y eficaz de su plantel
Se hospedó 1 noche en julio de 2017

8/10 Bueno

deoranil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno, limpio e centrico, atendientes amables
Respuesta de General Manager, el 10 ene. 2017
Querido convidado, Muito obrigado por tomar o tempo para rever a sua experiência. Estamos contentes que a nossa localização e limpeza foram até os seus padrões e esperamos para acompanhar o bom trabalho. Atenciosamente Jaime Estellés

8/10 Bueno

Deanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excessive construction
Se hospedó 1 noche en abril de 2024
Respuesta de Isabella Paparella Guest Experience, el 1 may. 2024
Dear Deanna, Thank you for choosing Grand Hotel Central for your stay in Barcelona! We appreciate your comments. The city of Barcelona is currently under renovation and several streets are being changed. We are sorry for the inconvenience and hope you had a pleasant visit. We are looking forward to welcoming you at Grand Hotel Central Barcelona in the near future.Warm regards,

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property, good location. Only marked down location due to the construction going on outside and all the way up and down street to repair subway.
Se hospedó 3 noches en abril de 2024
Respuesta de Isabella Paparella Guest Experience, el 1 may. 2024
Dear William, We are delighted to know you enjoyed your stay with us! Your positive review is kindly appreciated. The city of Barcelona is currently under renovation and several streets are being changed. We are sorry for the inconvenience. It was a pleasure to have you as our guest and we look forward to welcoming you back.Warm regards,

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a really nice hotel right in the center so it's easy to walk most places. The rooftop bar and pool area is great for chilling out. I would definitely stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Isabella Paparella Guest Experience, el 21 abr. 2024
Dear Chris,First of all, thank you for choosing Grand Hotel Central for your stay in Barcelona, we are glad to know you enjoyed our rooftop and your stay with us. Your positive review is kindly appreciated. Please do not hesitate to contact us directly if you ever come back to the city, we would love to welcome you back!Kind regards,

10/10 Excelente

Gina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was perfect! The area is great right on the edge of the gothic area. Easy subway access too! The road infront of hotel has construction. Kind of annoying, we didnt realize it at th time of booking. Glad we didn't, the staff is exceptional. They would go get a taxi for us and also took all our luggage out to the taxi pickup. Couldn't have been more accomadating! Highly recommend
Se hospedó 4 noches en abril de 2024
Respuesta de Isabella Paparella Guest Experience, el 21 abr. 2024
Dear Gina,Thank you for taking the time to write this comment and for choosing Grand Hotel Central for your stay in Barcelona, we are glad to know you had a wonderful stay with us! We are proud of our team, and we are happy to know they made your experience better. Your positive review is kindly appreciated. It was a pleasure to have you as our guest, and we look forward to welcome you back!Kind regards,

10/10 Excelente

Bentley

Viaje familiar
Le gustó: Limpieza y servicio y personal
The hotel is exceptional!!! The staff took care of our every need. This is well worth the money. It’s located within walking distance to everything. Very safe.
Se hospedó 6 noches en marzo de 2024
Respuesta de Isabella Paparella Guest Experience, el 7 abr. 2024
Dear Bentley,Thank you for choosing Grand Hotel Central for your stay in Barcelona and for your positive review, it is kindly appreciated. We are delighted to know you describe your stay as exceptional, and that you enjoyed the staff service.Please do not hesitate to contact us directly if you ever come back to the city, we would love to welcome you back!Kind regards,

8/10 Bueno

Susan Elizabeth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location. Staff courteous and attentive.
Se hospedó 3 noches en marzo de 2024
Respuesta de Isabella Paparella Guest Experience, el 2 abr. 2024
Dear Susan,Thank you for choosing Grand Hotel Central for your stay in Barcelona! We are happy to know that you enjoyed your stay with us, our great location and that the staff’s service.We look forward to seeing you again in the near future.Kind regards,

10/10 Excelente

Camellia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place and lovely staff. Loved the terrace
Se hospedó 5 noches en marzo de 2024
Respuesta de Isabella Paparella Guest Experience, el 2 abr. 2024
Dear Camellia,First of all, thank you for choosing Grand Hotel Central for your stay in Barcelona, it is great to read you enjoyed your visit! Your positive review is kindly appreciated. We are fortunate to have a great location and amazing views from our rootfop, and we are glad you enjoyed it.We are happy to have you as our guest and we look forward to welcome you back.Kind regards,

8/10 Bueno

Erica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel has had a recent major refurbishment. I have stayed here a few times, location is perfect! We found our room was modern and comfortable but dark, especially in the shower. No mirror in the room, Only mirror was in the bathroom. We had to ask for an extra bathrobe and teabags, only one of each left for two of us. Staff however were incredibly helpful, just feel the design of the hotel overall is far too dark for such a beautiful building, not an improvement I feel. Roof bar is a lovely improvement. Major roadworks going on outside of the hotel so taxis found it difficult to drop off. We only like coffee and pastries for breakfast, so went to great coffee shop next door…Great stay otherwise
Se hospedó 3 noches en marzo de 2024
Respuesta de Isabella Paparella Guest Experience, el 3 abr. 2024
Dear Erica,First of all, thank you for taking the time to write this comment and for choosing Grand Hotel Central for your stay in Barcelona. We are glad to know you enjoyed La Terraza del Central and the service, we are proud of our team, and we are happy to know they made your experience better!We are sorry to read that, even so, your stay was not completely satisfactory. The city of Barcelona is under renovation and several streets are being changed. We are sorry for the inconvenience and hope you had a pleasant visit. We are looking forward to welcoming you at Grand Hotel Central Barcelona in the near future.Kind regards,

10/10 Excelente

Dominic

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Isabella Paparella Guest Experience, el 2 abr. 2024
Dear Dominic,Thank you for choosing Grand Hotel Central for your stay in Barcelona, we are happy to know you enjoyed your visit!Please do not hesitate to contact us directly if you ever come back to the city, we would love to welcome you back!Kind regards,

10/10 Excelente

Adrienne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Elaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic Hotel!!
The staff was friendly and amazing! Loved the nightly, turn down service with chocolates. The bedding and pillows were so comfortable, I could have stayed in bed all day!! The spa was amazing! I swear the masseuse has magic hands because my back and legs were sore for days from all the walking I had been doing...and after the massage I was pain free!! I had food and drinks at the rooftop - food, drinks, service were all wonderful. The location is great and walking distance too many shops, restaurants and attractions. I can't say enough good things about this hotel. I highly recommend it and would def stay here again! Special shout out to the doorman/concierge Juan Carlos who one day ran down the street to hail me a taxi during rush hour and generally went out of his way to be friendly and helpful! Great job!!
Room service - chicken caesar salad....it was delicious!
View from rooftop bar - they were closing but still accomodated me with a glass of wine!!
Chocolates on my bed - nightly turn down service
Cocktail and view from rooftop bar
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had to request washcloth everyday should have been in the room.
Se hospedó 5 noches en octubre de 2023

2/10 Terrible

Caroline

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The hotel does not deserve a 5-star rating. To start with, the carpet outside our room was stained. It wasn’t dust or it would have been hoovered. Upon entering, the entire room was shrouded in dark: dark walls, one small window in the corner, terrible lighting and a window blind that didn’t allow us to open the window as it was in the way. The bathroom had black walls and terrible lighting with a vertical light smack in the middle of the mirror above the basin so you were unable to see yourself! The loo lid came off every day, the basins didn’t drain, the shower didn’t drain either, the plastic bath overflow came off every day and the towels were frayed. Two of the three lifts did not reach the breakfast room and all the walls had massive scuff marks throughout. The staff however were very friendly and helpful, apart from the monosyllabic robot girl at breakfast who barked orders, without a single smile in 4 days. And breakfast was mediocre. To pay nearly a thousand pounds for a room allows me to expect far better than this sadly and I would therefore never go back or ever recommend this place to anyone. ☹️
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Smajo, Park Ridge

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good location in Gothic quarter, walking distance to some major attractions. Very nice stuff. Definitely recommend
Se hospedó 5 noches en octubre de 2023

8/10 Bueno

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff, room a bit small and Limited space
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

GARY C

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The accommodations were 5 star, roof top deck with pool was an awesome way to enjoy the sunshine while sipping a cold drink...but above all, the hotel staff were fabulous!
Se hospedó 8 noches en octubre de 2023

10/10 Excelente

Andrea

Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

MISAKI

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
スタッフの方はとても親切で施設も綺麗でよかった
Se hospedó 6 noches en octubre de 2023

10/10 Excelente

Maia, Canton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is in a wonderful location and the rooftop restaurant is amazing. The rooms are not quite as nice as I would have hoped for a five-star hotel. Specifically, the bathrooms are not real rooms, but instead a sectioned-off area with a curtain as a wall. There is a sliding glass door that doesn't fully close for the toilet area, but there is otherwise little privacy. For this reason, the room did not feel luxurious at all, but the lobby and rooftop were very nice and made this stay worth it. The service and staff were absolutely excellent and top notch.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

June

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location can’t be beat and our room was exactly what we needed after a long day of travel. The beds were comfortable and there were a lot of perks but we didn’t get to use them since we were only staying for one night. Would def stay here again!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

HUSEIN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location Very close to shops and restaurants as well as many attractions Very clean Staff were very professional and helpful Highly recommended
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Matt

Le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Property was lovely, staff was just ok.
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

Alicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place near everything, the room was way to small, with the view of old falling apart building, but you can walk everywhere.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Michael, Springfield

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel experience starting with the location in the Old Town Gothic section of Barcelona. Easy to get around by walking or start by catching a bus to the port/south or main city/north. Great things to see and outstanding restaurants!
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

Giovanni

Se hospedó 2 noches en septiembre de 2023
Respuesta de Grand Hotel Central, el 4 oct. 2023
Dear Giovanni,Thank you for choosing Grand Hotel Central for your stay in Barcelona. We are delighted to know you had an amazing stay with us!Please do not hesitate to contact us directly if you ever come back to the city, we would love to welcome you back!Best regards,

10/10 Excelente

Joan

Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Zaraith

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
This hotel has a great customer service, amazing food and a great location!
Se hospedó 3 noches en agosto de 2023
Respuesta de Grand Hotel Central, el 1 oct. 2023
Dear Zaraith, Thank you for choosing Grand Hotel Central, we are delighted to know you enjoyed your stay with us, the food and our location. It is great to know the service also made your stay better!We really appreciate your positive review. Please do not hesitate to contact us directly if you are ever back in Barcelona, we would love to welcome you back!Warm regards,

10/10 Excelente

Natalia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Grand Hotel Central, el 1 oct. 2023
Dear Natalia,Thank you for choosing Grand Hotel Central for your stay in Barcelona, we are delighted to know that you had a wonderful stay with us! Please do not hesitate to contact us directly if you ever come back to the city, we would love to welcome you back.Best regards,

10/10 Excelente

steve

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel and location.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Grand Hotel Central, el 1 oct. 2023
Dear Louis, We are delighted to know that you had a wonderful stay with us. We look forward to seeing you again in the near future.Warm regards,