Estimado Sr. Rafael,Le agradecemos que se haya tomado el tiempo para compartir su fantástica reseña y valoración sobre su reciente visita en El Palace Barcelona.Esperamos volver a recibirle pronto.Atentamente,

Dear Luis,We would like to thank you for sharing your ratings with us regarding your recent stay at El Palace.We are happy to know you enjoyed your overall stay with us. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to welcome you back in the nearest future. Sincerely,

Apreciado Sr. Jesús Antonio,De parte de todo el equipo del El Palace, queremos darle las gracias por su maravillosa valoración y su fantástico comentario respecto a su reciente visita en El Palace.Es un placer leer que el equipo del El Palace ha conseguido nuestro principal objetivo, que no es otro que la satisfacción de nuestros clientes.Un cordial saludo,

Apreciado Sr. Javier,Nos gustaría agradecerle mucho por compartir con nosotros sus maravillosas calificaciones sobre su reciente visita en El Palace.Es un placer para nosotros saber que nuestro equipo ha alcanzado el objetivo principal que no es otro que la satisfacción de las necesidades de nuestros huéspedes.Esperamos darle la bienvenida nuevamente en un futuro próximo.Atentamente,

Apreciado Guillermo, Gracias por dedicar su tiempo en dejar este maravilloso mensaje. Nos complace leer que disfrutó del servicio ofrecido en nuestro Hotel El Palace .Esperamos darle la bienvenida de nuevo muy pronto.Atentamente,

Dear Mr. Montoya, We would like to thank you very much for sharing your wonderful ratings with us regarding your recent stay with us. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Estimado Sr. Luis Paymundo,Muchas gracias por tomarse el tiempo para compartir su maravillosa valoración y comentario, nos alegra saber que su experiencia en nuestro hotel ha sido espectacular.Estaremos encantados de recibirle de nuevo si vuelve a Barcelona en un futuro próximo.Atentamente,Relaciones Públicas

Dear Mr. Requena,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your stay with us. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,

Estimado Sr. Vázquez,muchísimas gracias por sus comentarios, estamos encantados de saber que el equipo hizo que su estancia fuera más especial.Esperamos poder darle la bienvenida de vuelta muy pronto.Atentamente,Pablo Aldemira

Estimado Sr. Leon,De parte de todo el equipo humano que formamos en El Palace, queremos darle las gracias por sus comentarios.Nos complace leer que disfrutó del nuestras habitaciones y de la fantástica localización del hotel. Será un placer compartir sus comentarios con nuestro equipo, quienes estoy seguro se sentirán muy orgullosos con sus observaciones.Muchas gracias por su tiempo y esperemos poder darle de nuevo la bienvenida muy pronto.Atentamente,El equipo de Relaciones Públicas

Dear Mrs. Escalante,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your stay with us. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,

Estimado Sr. Filiberto, Deseo extender mi agradecimiento por compartir su experiencia de El Palace Barcelona. Nos complace leer que hayan disfrutado de su estancia. En respecto al upgrade, el hotel estaba completo y espero de poder darle de nuevo la bienvenida y poder darle un upgrade. Atentamente, Relaciones Públicas

Muchísimas gracias Federico por su comentario, nos encanta saber que ha disfrutado de su estancia. Esperamos verle de nuevo muy pronto. Un saludo, Pablo

Dear Alicia, Thank you for choosing El Palace Barcelona and sharing your experience with us. It is our pleasure to know that our team have reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to see you very soon back at El Palace and we remain at your entire disposal. Best regards, Guest Relations

Estimado Arturo, Muchas gracias por sus comentarios, nos encanta saber que ha disfrutado de verdad de su estancia con nosotros. Esperamos poder volver a verle muy pronto. Atentamente, Pablo Aldemira

Estimada Mari Carmen, muchísimas gracias por sus comentarios, nos alegra saber que disfrutó de su estancia con nosotros. Un saludo,

Estimado Luis, Muchas gracias por tomar el tiempo de dejarnos sus comentarios, nos alegra saber que la ubicación del hotel fue conveniente, y que disfrutó de la estancia con nosotros. Siempre estamos encantados de recibir cualquier comentario que nos ayude a mejorar la experiencia que damos a nuestros clientes, por lo que no dude en dejarnos saber cualquier cosa que considere nos puede hacer mejores. Muchas gracias,

Estimado Rodrigo, Muchisimas gracias por sus comentarios, nos encanta saber que disfrutó de su estancia con nosotros, y esperamos volver a verle muy pronto. Atentamente

Estimado Carlos, muchísimas gracias por sus comentarios, esperamos verle de nuevo muy pronto. Un saludo, Pablo Aldemira Front Office Manager

Dear Mr. Simconcini, We are happy to know you enjoyed your stay with us at El Palace Barcelona and to know your wonderful ratings. Thank you for choosing El Palace Barcelona and sharing your experience with us. It is our pleasure to know that our team have reached the main goal, which is no other than the satisfaction of our guests ‘needs. Sincerely, Jean-Marie Le Gall General Manager

Apreciado Sr. Liendo, Deseo extender mi agradecimiento por compartir su experiencia en El Palace. Estoy encantado de saber que hayan disfrutado de las instalaciones y servicios que el hotel ofrece. Valoramos mucho su opinión dado que es muy gratificante recibir una impresión positiva de nuestros huéspedes. Nada nos alegra más que saber que hemos conseguido nuestro principal objetivo, que no es otro que la satisfacción de nuestros clientes. Puede estar seguro de que su testimonio nos animará a seguir trabajando para ofrecer a nuestros huéspedes el mejor y más esmerado servicio. Saludos Cordiales, Jean-Marie Le Gall Director General

Dear Guest, We are happy to know you enjoyed your stay with us. Hope to welcome you back in the nearest future at El Palace! Kind regards, Jean-Marie Le Gall General Manager

Dear Mr. Bilal, What a great praise! I would like to thank you very much for sharing your wonderful ratings with us regarding your recent stay at El Palace through our Quality Survey. We are elated to receive your positive ratings, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal. We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future. Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal. Sincerely, Jean Marie Le Gall General Manager

Dear Guest, I would like to thank you for sharing your wonderful ratings with us regarding your recent stay at El Palace. We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meet you personally during your next visit. I remain at your entire disposal. Sincerely, Jean-Marie Le Gall General Manager

Dear Mr. and Mrs., I would like to thank you for sharing your wonderful ratings with us regarding your recent stay at El Palace through the Expedia.com website. We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal. We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future. Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal. Sincerely, Jean Marie Le Gall General Manager

Apreciado Sr. Jorge, Agradecemos sinceramente su atención al habernos hecho llegar sus comentarios sobre su reciente estancia en El Palace a través de la página web de Expedia.com. Valoramos mucho su opinión ya que siempre es gratificante recibir una impresión positiva de nuestros huéspedes. Nada nos alegra más que saber que hemos conseguido nuestro principal objetivo, que no es otro que la satisfacción de nuestros clientes. Puede estar seguro de que su testimonio nos animará a seguir trabajando para ofrecer a nuestros huéspedes el mejor y más esmerado servicio. No escatimamos esfuerzo para cumplir con las expectativas y necesidades de nuestros clientes y nos complace comprobar que en su caso hemos logrado nuestro propósito. Confiamos en poder recibirle de nuevo en El Palace si tiene ocasión de regresar a Barcelona en un futuro. Será para nosotros un placer volver a atenderle. Entre tanto, aprovechamos la oportunidad para quedar a su entera disposición y saludarle muy atentamente. Saludos Cordiales, Jean-Marie Le Gall Director General

Dear Mr. Joseph, First of all, we would like to thank you for your exceptional ratings with us regarding your stay at El Palace, through the Expedia.com website. It is our fulfilment to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future. Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal. Yours Sincerely, Jean-Marie Le Gall General Manager

Dear Mr. Bentley,We are thrilled to read your fantastic review of your recent stay at the Palace. On behalf of the entire team, we would like to extend our sincerest gratitude for taking the time to share your impressions with us.At El Palace, we strive to provide a five-star experience to our guests, and knowing that we met your expectations is truly rewarding. There is nothing that delights us more than hearing that our staff was able to promptly and enthusiastically cater to all your needs, thus creating unforgettable moments during your stay.We are pleased that you enjoyed our dining options, as well as the view along the boulevard, which we always endeavor to make as desirable as possible for our guests.Furthermore, we are glad that you took advantage of our VIP offer for 55 euros. We are constantly seeking ways to enhance our guests' experience, and this additional offer is just one of the many ways we strive to do so.Once again, thank you for choosing El Palace for your stay and for sharing your positive feedback. We look forward to welcoming you again in the future and providing you with another exceptional experience.Sincerely,

Dear Mr. Steven,I am delighted to read your wonderful feedback regarding our staff. It is exactly these types of memorable experiences we strive to create for all our guests. We highly value your opinion as it is very rewarding to receive a positive impression from our guests. Nothing makes us happier than knowing that we have achieved our main objective, which is none other than the satisfaction of our customers.We hope to welcome you back in the near future.Best regards,El Palace Team

Dear Ms. Christina,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback regarding our staff and service, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Amal Al NaimiGuest Relations Department

Dear Zsolt,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. Thank you very much for your constructive feedback please kindly note that the Mayan Luxury Spa is externally owned, however, we have passed your comments on to the Spa manager. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear Mr. Mark,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear Muzhi,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear YI, We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Sincerely,

Dear jasmine, We would like to thank you for taking your time and sharing your feedback regarding your recent stay with us, We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

Dear Nancy,Thank you for sharing the details of your stay with us. Kindly accept our deepest apologies for not being able to deliver a truly exceptional experience with us.We have taken very good note of your comments and will address urgently all the matters that we can take action in.Best Regards,

Dear Aleksandr, Thank you very much for taking the time to share with us your feedback regarding your recent stay with us. We are proud to know that you njoyed a wonderful experience with us, and we hope to welcome you again very soon. Sincerely,

Dear Lilia,Thank you for taking the time to share the comments of your experience with us.Before anything else, please accept our deepest apologies for not being able to deliver an exceptional experience during your stay with us, which will always be our main goal.The issues you address are of course of great concern for us, and we will address the matters of the smell and the condition of the carpets in the room.Thank you for bringing up during your stay the matter of the leak, unfortunately as a hotel we face these kind of incidences and we will always try to have them resolved without affecting your stay, I am sorry it has not been the case in this occasion.In regards to the matter of the airpods, we have reviewed our lost & found and cannot see that any item was found, I will review the internal correspondence of the teams to follow up on why a reply was not sent back to you.Ms. Lilia, while I can clearly see that this stay was not satisfactory at all, we would love to have the opportunity to welcome you back in the future and have the chance to show you the true colors of El Palace with a wonderful stay.Best Regards,

Estimado José.Nos gustaría agradecerle mucho por compartir sus maravillosas calificaciones sobre su reciente visita en El Palace. Esperamos darle la bienvenida de nuevo en un futuro próximo. Atentamente,

Dear Sarah,Thank you for sharing with fellow travellers such wonderful comments abour your experience in El Palace, we are truly delighted to know that you enjoyed of a fantastic evening with us.We look forward to welcome you back very soon.Sincerely,

Dear Mrs. Faccenda,We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,

Dear Mr. Ekici,We would like to thank you for sharing your ratings with us regarding your recent stay at El Palace.We are happy to know you enjoyed your overall stay with us. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to welcome you back in the nearest future. Sincerely,

Dear William,Thank you so much for sharing the feedback of your stay with us, we are delighted to know that you had a wonderful stay with us, and we hope to welcome you back very soon.Best Regards,Pablo AldemiraDirector of Rooms

Dear Mr. Krag, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

Dear Tom, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

Dear Edwin,We would like to thank you very much for taking the time to share your wonderful ratings and comments with us regarding your recent stay at El Palace.Nothing makes us more joyful than knowing that we have achieved our main goal, which is no other than the satisfaction of our guests.Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times.We remain at your entire disposal and we are looking forward to hosting you again soon.Sincerely,

Dear Mikhail, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

Dear Galina, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,