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Opiniones de St. Kitts Marriott Resort & The Royal Beach Casino

4.5 out of 5
St. Kitts Marriott Resort & The Royal Beach Casino
858 Frigate Bay Road, Frigate Bay, Basseterre, St. Kitts

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 447 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 362 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 128 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 1002 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Edwin Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2022
Respuesta de Janice, el 28 jul. 2022
Good Day Edwin, Thanks for your feedback

8/10 Bueno

MR S M

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2020
Respuesta de Juniqua, el 18 mar. 2020
Thank you for staying with us!

8/10 Bueno

Benito

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No Wi Fi Gratis😐
Se hospedó 2 noches en septiembre de 2019
Respuesta de Jan, el 20 sept. 2019
Good Morning, We are sorry that you have no wi-fi . Please note we do charge for basic wi-fi of $8.95 per day .Or if you wish to be a Marriott Bonvoy member to access free wi-fi .

10/10 Excelente

Myrna, Puerto Rico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2018
Respuesta de Jacques H, el 15 ago. 2018
Dear Myrna Dear Guest Thank you so much for the excellent 5-star rating. We enjoyed hosting you and look forward to your return. All the best Jacques Hamou General Manager

10/10 Excelente

Misael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mejores habitaciones en la isla
Es de los mejor en la isla
Respuesta de Marcia, el 26 mar. 2016
Dear Guest, Thank you for your response we are very delighted to hear that your overall experience with us was a fantastic one. We are very pleased that you had great time with us glad we meet your expectations. We definitely look forward to seeing you again with us soon! Best wishes, Marcia Hutton Guest Experience Expert

10/10 Excelente

Mauricio P, Cali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Hotel
Fui por negocios pero definitivamente es un hotel de descanso.

8/10 Bueno

Luis, Panama

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente hotel
muy agradable y tranquilo, buenas instalaciones.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mejorar urgencia de atencion al turista en el Cafe
La estancia fue buena pero al dirigirme al cafe durante horas del anochecer, solicite del menu un sanwich de pavo y espere por 48 minutos y al darme cuenta que tardaba mucho pregunte y no me habian mencionado que no habia jamon de pavo disponible y la ensalada de frutas estaba dañada. no fueron diligentes en decirme esa informacion y me moleste mucho, se lo informe al encargado y su contestacion fue q estaba solo dos empleados, cosa que me parece que para un hotel de Cadena reconocida es imperdonable, mi puntuacion al servicio del cafe es deficiente!!! Mejorando esta situacion hubiese otorgado una exelente puntuacion,a nadie le gustaria esperar tanto por un sencillo tukey sanwich...!!! ;-)

10/10 Excelente

Edison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente

4/10 Malo

Karin

No le gustó: Condiciones de la propiedad
Run down
Se hospedó 8 noches en abril de 2024
Respuesta de Janice, el 8 may. 2024
Dear Karin,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 Excelente

Arnold, Lynbrook

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved how close everything was to the resort, lots of options for dining and fun excursions that were pretty close by. The resort was really nice and a great stretch of private beach. Most days it was pretty quiet, but some days we had people from cruise ships using the resort for the day. Met lot s of nice people. Plenty of amenities in the resort, so you don't have to venture out as much. Overall a great experience.
Se hospedó 6 noches en marzo de 2024
Respuesta de Rheoshia Williams, el 3 may. 2024
Thank You for your feedback. Well definitely share this with my Team Members. Looking forward to hosting you in the near future.

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Janice, el 4 may. 2024
Good Morning BrianThanks for feedback . We will share with our staff.Looking forward to hosting you again in the future

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grocery store near by 4 minute walk, pizza on site was amazing, drinks a little pricey 11-15$ however there is a liquor store on site
Se hospedó 7 noches en abril de 2024
Respuesta de Janice, el 29 abr. 2024
Good Morning AmandaThank you for your feedback . We are glad you had a great time, your comments will be reviewed with the relevant department

8/10 Bueno

Tracy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en abril de 2024
Respuesta de Favy, el 27 abr. 2024
Hi Tracy, thank you for your review, we greatly appreciate it.

10/10 Excelente

Amos, Couva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Favy, el 26 abr. 2024
Thank you Amos, we appreciate it.

6/10 Aceptable

Todd L

Se hospedó 7 noches en abril de 2024
Respuesta de Janice , el 24 abr. 2024
Good Morning Todd,Thanks for your feedback. Can you possible advise in more details on how your stay was , so that we can improve

8/10 Bueno

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
property is just okay. The staff was amazing. We were woken up two nights in a row, one for fire alarms and one for what sounded like someone building a house. There are no less than 20 alarms going off at all times which were never turned off…all week. Food is good rooms have been updated. There is zero nightlife on the resort itself. The island is amazing. We would surely come back but probably look at another property.
Se hospedó 4 noches en abril de 2024
Respuesta de Favy, el 17 abr. 2024
Hi Andrew, Thank you for your stay and review of our property. We will take everything you have said into consideration and will work to do better. We hope to see you again in the future.

10/10 Excelente

JOHN

Se hospedó 7 noches en abril de 2024
Respuesta de Janice, el 4 may. 2024
Good Morning John Thanks for your feedback . We will share with the staff.Looking forward to hosting you again .

10/10 Excelente

Jennifer, Sicklerville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our first time in St. Kitts. Loved this resort! Beach was very nice, close to the Caribbean beaches, close to restaurants, staff was amazing, pool was very nice, very clean resort, entertainment was great….great experience!
Se hospedó 5 noches en marzo de 2024
Respuesta de Janice, el 9 abr. 2024
Good Morning JenniferThank you for your feedback . We will share the comments with our Team members. Hopefully you will return in the future

6/10 Aceptable

Dawn

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Upon arrival, which was after the check in time, our room was not ready. We waited over an hour after we arrived.
Se hospedó 7 noches en marzo de 2024
Respuesta de Janice, el 9 abr. 2024
Good Day Dawn,Thank you for your feedback. We do apologize for the inconvenience you experience. Your feedback has been forwarded to the relevant department .

8/10 Bueno

Patrick

Viaje en pareja
No night life on the property. No where to sit and relax at night by the pool or beach area.
Se hospedó 4 noches en marzo de 2024
Respuesta de Favy, el 29 mar. 2024
Thank you for your feedback, we greatly appreciate it.

8/10 Bueno

Brenda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were professional and very customer focused. The hotel was clean and very well maintained. The views from our balcony were spectacular- ocean, pool and mountain views. There were restaurants, grocery store and pharmacy available walking distance from the hotel.
Se hospedó 7 noches en marzo de 2024
Respuesta de Favy, el 29 mar. 2024
Thank you very much for your feedback. We appreciate it.

8/10 Bueno

Deanna

Le gustó: Servicio y personal
Se hospedó 3 noches en marzo de 2024
Respuesta de Favy, el 29 mar. 2024
Thank you for your feedback. We greatly appreciate it.

8/10 Bueno

Prateek, New York

Se hospedó 6 noches en marzo de 2024
Respuesta de Janice, el 15 abr. 2024
Good Day PrateekThank you for your feedback and we will share with the Team .Kind Regards

2/10 Terrible

Cheryl

Viaje en pareja
Le gustó: Servicios
No le gustó: Servicio y personal
Had to move rooms because plumbing challenges. Second room as bad a first. Door to bathroom broke, AC so loud you couldn’t sleep through it. Escalate with manager - nothing done despite saying they would make right. On last day - said we could get two breakfast for free. This was on the day of our check out. Property amenities are nice, resort is kept clean, rooms very dated and not acceptable for “suite” rooms.
Se hospedó 7 noches en marzo de 2024
Respuesta de Oli, el 18 mar. 2024
Dear Cheryl,Thank you for your feedback.We do apologized for the inconvenience you have experience during your stay. Your feedback has been submitted to the relevant department.Once again we apologized, we do hope we will be able to host you again.Kind regards,

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the staff were very nice and helpful
Se hospedó 4 noches en marzo de 2024
Respuesta de Favy, el 16 mar. 2024
Hi John,Thank you for your feedback. It is greatly appreciated. We look forward to hosting you again in the future.

8/10 Bueno

Stephen William, Flower Mound

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I liked the easy access to the beach and the beach gazebos, and the beach wait staff. The food was excellent at all of the restaurants. I did not like that the property was very dated; was unaware of this when booking. The worst was that no one helped us with our luggage checking in or out. We are 74 years old and had to drag/pull up our luggage 3 flights of stairs (no elevators in the villas). Other than that, we luved St Kitts. We have been to many of the islands but this was the first time for St Kitts. Very laid back and relaxing.
Se hospedó 4 noches en febrero de 2024
Respuesta de Janice, el 13 mar. 2024
Dear Mr. WilliamsThank you for feed back , we will forward your feedback to the relevant departments

10/10 Excelente

David Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was great! Food and service was top line! We had a wonderful week!
Se hospedó 7 noches en febrero de 2024
Respuesta de Rheoshia Williams, el 6 mar. 2024
Hi David Michael, Thank you for your feedback and for staying with us. Hope to see you soon.

6/10 Aceptable

Manal Mohamed

Le gustó: Limpieza y condiciones de la propiedad
The hotel was big and clean , close to a supermarket, pharmacy and couple of restaurants; easy cab access but unfortunately no night life or enough entertainment to the point that we were in our room by 8;00 pm since there was nothing to do but to sit by the bar and drinking .Also Tour guide and excursion desk was not helpful at all we had to figure out activities on our own ; I don’t think I’ll be visiting Saint Kitts again
Se hospedó 5 noches en febrero de 2024
Respuesta de Jan, el 13 mar. 2024
Dear ManalThank you for your feedback ! I have shared your views with the relevant departments. We truly do apologize that we did no meet your expectation

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was nice. Seemed clean and the staff were very nice. I’d recommend air diverters on the AC in the room. The cold air blows directly on the bed, kinda cold. Lol
Se hospedó 7 noches en febrero de 2024
Respuesta de Rheoshia Williams, el 28 feb. 2024
Good Day Robert thanks for staying with us. I really do appreciate your feedback.

4/10 Malo

Susan

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Dated and sticky. Too bad, beautiful location and most of the staff really tried to please.
Se hospedó 7 noches en febrero de 2024
Respuesta de Janice, el 18 feb. 2024
Dear SusanThanks for your feedback,, this will be shared with the relevant departments. We continue to strive to do frequent modification to our resort.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en febrero de 2024
Respuesta de Favy, el 15 feb. 2024
Dear James,Greetings from the St Kitts Marriott Resort and the Royal beach casino. We are very happy and grateful for your review. Looking forward to hosting you again in the future.

10/10 Excelente

Linda Knowles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked this because we didn’t have to leave to enjoy our vacation. There were three pools and plenty of activities. On the one rainy day, we checked out board games and enjoyed them in our room. The activities room had wonderful people…and good cookies and blueberry cake!! There was a great coffee shop and bakery with ice cream. Right across the street was a grocery store (Rams) and a nice sandwich shop. I would recommend this property to anyone looking for a great vacation!
Se hospedó 7 noches en febrero de 2024
Respuesta de Favy, el 10 feb. 2024
Dear Linda,Thank you for your review and the great feedback. We are happy you were able to make wonderful memories vacationing with us. We look forward to your return in the future and for the recommendations to other.Once again Thank you.

10/10 Excelente

jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en febrero de 2024
Respuesta de Janice, el 13 feb. 2024
Good Afternoon JeffreyThanks for your feedback , we will share with the staff

10/10 Excelente

Heather, Cedar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value! We had a balcony over looking the pool & ocean in the distance. Beautiful beach, swimmable with beverage service and professional massage ladies under little pavilions ($90/hr), also swim up bar. The restaurants were very good, but we enjoyed taking taxi’s to near by restaurants which had AMAZING views! All the staff were friendly and helpful. Our housekeeper did an awesome job and the bedding was so comfortable. I enjoyed working out at the gym, had a fantastic facial at the spa, and there was live music in the on sight bar. We look forward to going back one day!
Se hospedó 7 noches en enero de 2024
Respuesta de Favy, el 6 feb. 2024
Thank you for your review and kind words. We are happy you came and had a memorable experience. We look forward to your return and hosting you.

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice pool with swim up bar, good restaurants, fun casino. Staff was very friendly.
Se hospedó 8 noches en enero de 2024
Respuesta de Janice, el 31 ene. 2024
Good Morning Jennifer,Thanks for your feedback ! We will share with the staff .Looking forward to hosting you gain in the future

10/10 Excelente

Laura

Se hospedó 7 noches en enero de 2024
Respuesta de Favy, el 22 mar. 2024
Hi Laura,Thank you for your review, we greatly appreciate it. We look forward to hosting you once again in the future.

8/10 Bueno

JUSTIN

Le gustó: Servicio y personal y comodidad de las habitaciones
Views from almost every room
The hotel is in a great location on the beach near the airport with amazing views. The hotel itself could use some updating. Casino onsite is very convenient however quite small with few gaming options. The staff is very accommodating and the restaurants are decent.
Se hospedó 1 noche en enero de 2024
Respuesta de Janice, el 31 ene. 2024
Good Morning JustinThanks for your feedback . as we strive to better our service , your feedback will be shared with the relevant department

10/10 Excelente

Christopher, West Haven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at the hotel were wonderful. The property is a bit dated, but well maintained. Enjoyed all of the additional activities offered both poolside and with local shops. Will definitely visit again.
Se hospedó 7 noches en enero de 2024
Respuesta de Janice, el 31 ene. 2024
Good Morning Christopher Thank your for your review, we will share the feedback with the relevant department

8/10 Bueno

Carlos, Mayaguez

Se hospedó 2 noches en enero de 2024
Respuesta de Favy, el 22 mar. 2024
Hi Carlos,Thank you for your review, we greatly appreciate it.

10/10 Excelente

GURMEET, ROSEVILLE

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Property is good but the counter service is bad , no smile no thank you, talk to soft hardly understand them. Employees are working like that are forced to work, no smile.
Se hospedó 7 noches en enero de 2024
Respuesta de Janice, el 31 ene. 2024
Good Morning Gurmeet,Thanks for your feedback . As we strive to continuosly improve our customer service, your feedback will be shared with our team

10/10 Excelente

ingrid

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room and facilities. Nice beach but ocean very rough surf and big rocks. Nice pools but not for lap swimming. Not much program or cavities for kids
Se hospedó 7 noches en enero de 2024
Respuesta de Janice, el 31 ene. 2024
Good Morning IngridThanks for your feed back . I will share with the relevant departments .

10/10 Excelente

Anderson

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great but need to train staff at front desk on customer service. Restaurant Fire was excellent service great staff.
Se hospedó 7 noches en enero de 2024
Respuesta de Janice, el 31 ene. 2024
Dear AndersonThanks for your feedback ! I will share with the relevant departments

6/10 Aceptable

Jen

Viaje familiar
Le gustó: Servicio y personal
It’s just ok.
Se hospedó 4 noches en enero de 2024
Respuesta de Janice, el 31 ene. 2024
Dear JenThanks for your feedback !

8/10 Bueno

CHRISTOPHER

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Looking was great, next to shopping and outside dining places.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Janice, el 31 ene. 2024
Good Morning ChristopherThanks for your feedback Looking forward to hosting you in the future

8/10 Bueno

Steve, Hamden

Le gustó: Limpieza y servicio y personal
Repeat guest. Typically lean into a short stay. Usual compliments to the hotel managers and staff during my stay - clean surroundings, courteous team members, numerous options for activities, dining, etc. That said, this was probably the least enjoyable rooming option I have ever had, particularly as it relates to the location on the property and the fact that it was hardly the most soundproof. I'm a fan of the culture, revelry during the Carnival season etc. but the disturbances (for me and other guests) were something else. Also, while the bathroom was neat (not dirty at all), the bathtub bottom/floor felt like a trampoline. Might need reinforcement or replacing. Still, I would definitely choose the hotel again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Janice, el 31 ene. 2024
Good Afternoon SteveThanks for your feedback which is valuable to us . We have made improvements moving forward in regards to the new season and also feedback on the tiles

8/10 Bueno

Keith, West Byfleet

Viaje familiar
Service in restaurants generally slow, and forgetting ordered items. Need to pay more attention
Se hospedó 7 noches en diciembre de 2023
Respuesta de Favy, el 6 feb. 2024
Thank you Keith for your review. We appreciate your feedback and we will strive to do better next time. Looking forward to hosting you again.

10/10 Excelente

C

Relaxing break by the sea
Staying in St Kitts is very relaxing. You have to get used to people working in island time, service isn’t fast. The Marriott is a lovely property if a little dated.
Se hospedó 11 noches en diciembre de 2023
Respuesta de Janice, el 31 ene. 2024
Good DayThanks for your review , your feedback will be shared with the relevant department

10/10 Excelente

Lisa

Se hospedó 7 noches en diciembre de 2023
Respuesta de Favy, el 6 feb. 2024
Thank you Lisa for your review. Looking forward to hosting you again.