Thank you guest for your most valued feedback. We are very appreciative by your comments that you enjoyed the hotel. We do hope to be able to welcome you back on your next visit to Bath. Yours sincerely Guest Services Manager Macdonald Bath Spa Hotel

Estimada Carmen Muchas gracias por tus commentarios. Nos gusto mucho que disfrutaron su viaje y que pensaron que nuestro hotel es muy bonito! Hasta luego! The Leadership Team at the Macdonald Bath Spa Hotel

Thank you for taking the time to write to us following your experience at the Bath Spa. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the managers concerned to go through all your comments and carry out the necessary retraining and work. Once again, please accept our sincere apologies.Best wishes,

Dear Georgia,Thank you for your review.We value all feedback from pour guests as we can use them as a massive tool for us to keep improving.It was great to read you found pour facilities and staff to your liking.Hopefully we will see you again in near future.

Good afternoon,Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through your comments, to make some changes and to improve our guest journey.Please do not hesitate to contact us should you wish to discuss further your experience.Kind regards,

Good evening,Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards,

Dear Mr Richard,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,

Good evening,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,

Thank you for your 4 out of 5 rating.Please do not hesitate to contact us if you desire to book again.Kind regards,

Thank you for taking the time to provide feedback on your recent stay with us. I apologise you had to book your breakfast so early. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.However I am really surprised because we take reservation for breakfast at the time of the reservation if you wish.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.

Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards

Thank you for taking the time to provide feedback on your recent stay with us. I apologise you did not enjoy your breakfast with us. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.Kind regards.

Dear Mark,Thank you taking time to leave a 5/5 review on Expedia. I hope we are able to welcome you back and shoiw you another perfect stay. Shane

Dear Valued guest,Thank you for taking time to write a review on Hotels.com. I am sorry about the wait on check-in, however I am graterful that this did not spoil your stay and our team were friendly and attentive. Shane

Dear Craig,Thank you for taking time to leave a review on Hotels.com and explaining the issues you encountered during your stay. It is very dissapointing to see that our team did not interact or give you the guest care and service quality were are all so proud to offer our residents and visitors. I would like to take this opportunity to thank you for your feedback as we use all guest experiences to improve our service and ensure our teams are well trained and enthusiastic. Shane

Dear Alex,Thank you for leaving a review score 8/10 on Hotels.com. I hope we are able to welcome you back and show you a perfect 10/10 stay next time. Shane

Dear Daniel,Thank you for leaving a 10/10 review score on Hotels.com. I am delighted we were able to show you the guest care and service quality we are all so proud to offer our residents and visitors. Shane

Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards

Dear Rukshana,Thank you for taking time to leave a review on Expedia. We are always hoping our guests have a perfect 5/5 stay and I am dissapointed to see we did not achieve this on your last stay. I hope we are able to welcome you back and show you a perfect stay. Shane

Dear Katelin,Thank you for leaving a review on Expedia. Obviously I am dissapointed to see such a low score with no information, it does make it difficult to improve our service without any comments. I would be delighted to talk to you personally to try to recify any issues that you had during your stay. Shane

Dear Stuart,Thank you for leaving a review on Hotels.com. I am delighted to see a perfect 10/10 review score and I look forward to seeing you soon on your next visit. Shane

Dear Alex,Thank you for taking time to leave a review on Hotels.com and your wonderful 10/10 score. It is very rewarding to see that we were able to show you a perfect stay and you enjoyed your visit. I look forward to your next stay where I am certain we will show you another great visit. Shane

Dear Patricia,Thank you for leaving a review on Expedia. I am truely dissapointed to see such a catalogue of errors that you encountered during your stay, we take great pride in the service standards and guest care we offer our residents and visitors and your issues do not reflect the dedication and commitment we aim to give our guests consistently. I hope this visit has not affected your opinion of our beautiful hotel too much and we are able to regain your faith on your next visit. Shane

Dear Judith,Thank you for taking time to leave a perfect 10/10 review score on Hotels.com. I am delighted to see that you enjoyed your stay and we were able to make it memorable. I look foirward to your next visit and showing you another great stay. Shane

Thank you for taking the time to provide feedback on your recent stay with us. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the relevant Head of Departments to improve our guest journey.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.

Dear Paula,Thank you for your review, we are very pleased to hear you enjoyed your stay with us overal, in particular, our hotel polite and friendly staff. We would like to apologise for the service issues experienced when ordering drinks and the temperature of food. I would like to assure you your feedback has been shared with our Food and Beverage Manager and Head Chef to ensure the same does not happen again moving forward. We shall look forward to welcoming you back to Bath Spa very soon for another great stay.Best Wishes,

Dear Karly, Thank you for your review, we would like to apologise you found our hotel to be on the dated side, I would like to assure you your feedback has been passed onto the relevant people. We shall look forward to welcoming you back to Bath Spa very soon. Best Wishes,

Dear Safraz, Thank you for your 5/5 rating, we are very pleased to hear you had an enjoyable stay with us, we would like to sincerely apologise for the commuciation issues you experienced due to our phone lines being down prior to your stay, we do hope you were provided with the assistance that you needed during your stay and would like to assure you this issue has now been rectified.We shall look forward to welcoming you back to Bath Spa for another visit very soon.Best Wishes,

Dear Michael, Thank you for your honest review, it would be great if you could reach out to us directly to discuss your feedback in greater detail and hopefully we can reslove the issues you experienced this time around. We shall look forward to hopefully hearing from you soon. Best Wishes,

Dear Ho Shing, Thank you for your review, we are pleased to hear you enjoyed your stay with us overall, we would like to apologise that you had some issues with the temperature of the shower in your bedroom, should you have let us know about this at the time we would of been happy to get this issue resolved for you to make your stay more enjoyable. We shall look forward to hopefully welcoming you back to Bath Spa very soon for another great stay.Best Wishes,

Dear Hiten,Thank you for your 5/5 review. We are very pleased to hear you had an enjoyable stay with us this time around. We cannot wait to welcome you back to Bath Spa hopefully very soon. Best Wishes,

Dear Rachel,Thank you for leaving a perfect 10/10 review on Hoyels.com. I look forward to your next stay and showing you another great visit. Shane

Dear Neil, Thank you for your 5/5 review. We are very pleased to hear you had an enjoyable stay with us this time around. We cannot wait to welcome you back to Bath Spa hopefully very soon. Best Wishes,

Dear Julie, Thank you for your 10/10 rating, we are so pleased to hear you had a very enjoyable stay with us.We shall look forward to welcoming you back to Bath Spa very soon for another great stay.Best Wishes,

Dear Michael, Thank you for your review, we would like to apologise for the several shortfalls you experienced during your stay with us, I would like to assure you your feedback has been passed onto our relevant Heads of Department so they can ensure the necessary changes are carried out to ensure the same does not occur moving forward. Should you wish to discuss your review in greater detail, please do not hesitate to contact us. Best Wishes,

Dear Linda, Thank you for your review, we are pleased to hear you enjoyed your stay with us and would like to apologise the towel rail in your bedroom was not working, should you have mentioned this to a member of staff we could have sorted a resolution and helped you to dry your clothes. We shall loook forward to hopefully welcoming you back to Bath Spa very soon. Best Wishes,

Dear Dan, Thank you for your honest review, we would like to apologise for the shortfalls you experienced during your stay this time around, I would like to assure you your feedback has been shared with our Housekeeping Manager and Maintenance Manager to ensure the extra cleaning measures and issues you mentioned can be addressed so the same does not occur again. Should you wish to discuss your review in greater detail, please do not hesitate to contact us.Best Wishes,

Dear David, Thank you for your review, we are very pleased to hear you enjoyed your stay with us overall, we would like to sincerely apologise your lugagge was placed into the wrong room on check in, I am pleased to hear that this was however quickly rectified for you. I have passed your feedback regarding the cold plates at the hot buffet to our Food and Beverage Manager so he can ensure the plates are kept warm for the hot food moving forward. We shall look forward to hopefully welcoming you back for another great stay very soon. Best Wishes,

Dear Wesley, Thank you for your lovely review, we are very pleased to hear you had an enjoyable stay with us, in particular, our excellent staff on site and our beautiful property.We cannot wait to welcome you back again very soon. Best Wishes,