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Opiniones de WATERMARK Baton Rouge, Autograph Collection

3.5 out of 5
WATERMARK Baton Rouge, Autograph Collection
150 3rd Street, Baton Rouge, LA

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 763 de 957 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 123 de 957 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 38 de 957 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 957 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 957 opiniones" "

9.8/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.6/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mariana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Front Office Manager, el 14 jul. 2023
Thank you for the 5 out of 5 rating. Please come back and see us when you are in the area.

6/10 Aceptable

SAUL MARTIN

Se hospedó 1 noche en diciembre de 2022
Respuesta de Front Office Manager, el 8 ene. 2023
Thank you for you honest review of our property.

6/10 Aceptable

Arturo, Navojoa

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Me fueron a despertar alas 9 A.M. Para ver si quería que me limpiaran el cuarto y no solamente tocaron me abrieron la puerta mientras mi esposa y mi dos hijos dormían
Se hospedó 1 noche en octubre de 2022
Respuesta de Front Office Manager, el 21 nov. 2022
Your patronage is very important to us and I am sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will do our best to improve our performance in the future. It is our hope that you will consider us again the next time your travel plans return you Baton Rouge area. We remain confident that your next experience with us will be more enjoyable.

10/10 Excelente

SILVERIO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel es lindo . El servicio excelente. Como fue un viaje por cumpleaños, me ofrecieron una botella de Brut en mi habitación.
Se hospedó 2 noches en agosto de 2022
Respuesta de Front Office Manager, el 10 sept. 2022
Thank you for staying with us! We strive to go above and beyond for our guests. I hope you enjoyed your birthday!

10/10 Excelente

Petrina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location staff was extremely nice!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office Manager, el 14 may. 2024
Thank you for the great rating. Our staff takes great pride in providing excellent service. Please come back and see us on your next visit to Baton Rouge.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Office Manager, el 14 may. 2024
Thank you for the 5 out of 5 rating. Please come back and see us the next time your travels bring you to the Baton Rouge area.

10/10 Excelente

Austin

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Unique space, love the decor & history of the building, great service & employees were polite & friendly, would recommend 👍👏
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 3 may. 2024
Thank you so much for the feedback!

10/10 Excelente

Marissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this hotel!
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Thank you for staying with us!

6/10 Aceptable

Misti

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Thank you for sharing your feedback. Please let us know if there is anything specific we can do to improve.

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My stay was amazing in every way. the hotel is beautiful, super clean and comfy. My husband and I were there for a concert and we had our own transportation but traffic was really bad driving to the Raising Cane arena because a festival was going on in that area as well. It was so relieving to know that the hotel had transportation available to drop us off in front of the arena and we didn't have to deal with the drama of traffic and parking. We will differently be staying there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tashaka, el 17 abr. 2024
Thank you for choosing to stay with us.

8/10 Bueno

Catherine

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and room. Clean and well looked after. Our room was really nice and very modern. Only issue was with the bar. We had to leave a card to keep the tab running and we have had 2 charges put on there there when there should have only been one. Email the hotel but no reply. Other than that it was a perfect stay. Valet parking was great too.
Se hospedó 1 noche en abril de 2024
Respuesta de Tashaka, el 16 abr. 2024
We apologize for the inconvenience you experienced during your stay. We do hope you will consider staying with us again.Thank You

10/10 Excelente

Sherry

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 29 abr. 2024
Thank you for the great feedback!

10/10 Excelente

lauran

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 29 abr. 2024
Thank you for the great feedback!

10/10 Excelente

Sherry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convient to River Center.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tashaka, el 2 abr. 2024
Thank you for choosing to stay with us.

10/10 Excelente

Cecily

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 29 abr. 2024
Thank you for the great feedback!

10/10 Excelente

Michelle A.

Viaje en pareja
Le gustó: Servicios
Great room and friendly services. I was just puzzled that do room didn’t have a floor length mirror
Se hospedó 1 noche en marzo de 2024
Respuesta de Tashaka, el 30 mar. 2024
We appreciate your feedback and thank you for choosing to stay with us.

2/10 Terrible

Tashea

Se hospedó 4 noches en marzo de 2024
Respuesta de Tashaka, el 16 abr. 2024
Thank you for choosing to stay with us.

2/10 Terrible

KAYLA

Viaje familiar
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Waited over 2 hours to check in
Se hospedó 1 noche en marzo de 2024
Respuesta de Tashaka, el 23 mar. 2024
Thank you very much for bringing this to our attention so that we can address our shortcomings. We do appreciate you taking the time to write us so that we could extend a personal apology. I do hope that you will consider us again should your travels return you to the area, as I am confident that your next experience will be more enjoyable.

10/10 Excelente

Mary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property!
Se hospedó 2 noches en febrero de 2024
Respuesta de Tashaka, el 1 mar. 2024
Thank You for choosing to stay with us.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Tashaka, el 26 feb. 2024
Thank you for choosing to stay with us.

10/10 Excelente

Auber, Greenwell Springs

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best hotel in downtown Baton Rouge.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tashaka, el 6 feb. 2024
Thank you for choosing to stay with us.

6/10 Aceptable

Jasmine

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Overall the stay was decent. Pros: location was optimal for our destination. Staff was very nice and accommodating Dining options and hours The bed and pillows were fluffy and comfy! Cons: the hotel was a little more dated than expected. For $200+ a nice we had higher expectations The bathroom wasn’t as clean as again you would expect from a pricey hotel Our toilet did not work properly as upon flushing it would not go down. We were offered a plunger as pictured below. We were not transferred to another room or given any type of hotel credit.
Se hospedó 1 noche en enero de 2024
Respuesta de Tashaka, el 29 ene. 2024
Thank you very much for bringing this to our attention so that we can address our shortcomings. We do appreciate you taking the time to write us so that we could extend a personal apology. I do hope that you will consider us again.

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed there after Mardi gras ball and it is best
Se hospedó 1 noche en enero de 2024
Respuesta de Tashaka, el 29 ene. 2024
Thank You for choosing to stay with us.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great place to stay in Baton Rouge
We love the Watermark. The hotel is clean. The staff is friendly and courteous. We love the bar and restaurant area. The only negative remarks would be regarding the valet which is pretty slow. The mattresses are not the most comfortable and more luxurious sheets and comforters would be nice. Otherwise a great place to stay.
Se hospedó 2 noches en enero de 2024
Respuesta de Tashaka, el 26 ene. 2024
Thank you for your feedback and choosing to stay with us.

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Tashaka, el 21 ene. 2024
Thank you for choosing to stay with us.

10/10 Excelente

Daniel

Se hospedó 1 noche en enero de 2024
Respuesta de Tashaka, el 16 feb. 2024
Thank you for choosing to stay with us.

10/10 Excelente

Muriel

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tashaka, el 12 ene. 2024
Thank you for choosing to stay with us.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience the way a 4 star hotel should be. Great design. Cool bathroom. Very clean. Sorta posh. Lovely smelling in-house restaurant though we didnt eat there (visiting family). Will be back!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tashaka, el 12 ene. 2024
Thank you for choosing to stay with us.

10/10 Excelente

Shaun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely
We love this hotel. Always nice to have a couples night out. Atmosphere is phenomenal.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tashaka, el 12 ene. 2024
Thank you for choosing to stay with us..

10/10 Excelente

Caitlin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel itself is beautiful, and the service is amazing. Especially Mr. Bill Facey. He took us down and showed us the vault and depository areas from the historic bank while we were waiting for our car after checking out. Way above and beyond. Will definitely book again the next time we are in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bates, el 28 dic. 2023
Thank you so much for sharing your feedback with us. I'm so happy to hear that Mr. Bill was able to make your stay more memorable. We look forward to serving you soon!

8/10 Bueno

Madelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay was pleasant. The only problem I had was there was no microwave, the room lighting was not adequate enough and the thermostat only went up to 80.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Bates, el 28 dic. 2023
Thank you much for taking the time to leave us feedback. We hope to see you again soon! We are always striving to improve. We're really grateful and appreciate you taking the time to share your experience with us.

10/10 Excelente

Scottie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Thanks for your business!

10/10 Excelente

Clifford

Se hospedó 2 noches en diciembre de 2023
Respuesta de Bates , el 26 dic. 2023
Thank you for your stay with us. We look forward to seeing you again soon!

8/10 Bueno

Pinar

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bates , el 26 dic. 2023
hank you for taking the time to leave us a star review. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.

10/10 Excelente

Ebony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bates , el 26 dic. 2023
Thank you for taking the time to leave us a star rating.

10/10 Excelente

Shayne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bates , el 26 dic. 2023
Thank you for taking the time to leave us a star rating! We look forward to serving you again.

10/10 Excelente

CHARU

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bates , el 26 dic. 2023
We are so grateful for your kind 5-star rating! We look forward to your stay with us again.

8/10 Bueno

CHAD

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was not ready for check-in time, but the hotel did make up for it by providing a voucher for free breakfast.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bates , el 26 dic. 2023
I'm sorry to hear that you had a bad experience with check in time. We're taking steps to fix the issue and appreciate your feedback. It is always great to know that our staff was able to make up for the inconvenience.

10/10 Excelente

Jennifer

Se hospedó 1 noche en diciembre de 2023
Respuesta de Tashaka, el 1 ene. 2024
Thank you for choosing to stay with us.

10/10 Excelente

TODD

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel. Excellent friendly service. Great restaurant and bar area. I probably wouldn’t venture too far outside at night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 4 dic. 2023
Thank you for the great feedback. Please come back and see us again.

10/10 Excelente

Clay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff - made for a nice and restful stay!
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 21 nov. 2023
Thankyou for staying with us!

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 13 nov. 2023
Thank you for the 10 out of 10 rating. Please come back and see us soon.

10/10 Excelente

Jason

Se hospedó 1 noche en noviembre de 2023
Respuesta de Bates , el 26 dic. 2023
Thank you for your feedback! We look forward to you staying with us again.

10/10 Excelente

Zentrel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 7 nov. 2023
Thanks for staying with us!

10/10 Excelente

Mianca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing!
I loved everything about this hotel. So beautiful and unique. Super clean! No complaints whatsoever.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 2 nov. 2023
Thank you so much for your business and great feedback!

10/10 Excelente

Samantha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beauty decor. Room, lovely and clean and nice toiletries. Staff very helpful. The in house restaurant and bar, great staff and lovely food.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 30 oct. 2023
Thank you for the wonderful review!

8/10 Bueno

Denise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Thank you for staying with us!

10/10 Excelente

Jay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nicest Hotel in BR
This is the nicest hotel in Baton Rouge but not without minor issues. The noise from the halls is very loud. Our room's bed was positioned on the wall that shares the hall and we could hear every word of every conversation people had while walking to the elevator. Valet tends to back up. The on-premise restaurant and bar are nice and convenient. As a converted bank, the rooms are t. Front desk attendant gave us wrong room number
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Thank you for the great feedback!

10/10 Excelente

China

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok ! I love watermark personally! However I got so drunk and I was by myself! The bar is nice everyone was so nice ! I got drunk was in room by myself I needed a bc powder ! Tylenol! Goody powder and a ginger ale I called downstairs to see if they had anything of that nature and they didn’t ! I just think guest services should start selling those things personally! Over all everything was good !
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 16 oct. 2023
Thank you for the feedback. We will have a late night option for snacks and sundries in the near future.

10/10 Excelente

Clidean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A short stay but it was enjoyable! Neat place with a great atmosphere! Perfect location and check in and out was easy peasy. Stephanie checked us in and she made us feel welcome. She was a big help in getting us where we were going. And thanks for the ride Derrick! Definitely stay here!
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 16 oct. 2023
Thank you for recognizing our team members!