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Opiniones de Hampton Inn & Suites Bay City

2.5 out of 5
Hampton Inn & Suites Bay City
3901 Traxler Ct, Bay City, MI

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 282 de 426 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 81 de 426 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 426 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 426 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 426 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Shora

Viaje en pareja
I hate to be the bad person saying this but this is not my first time staying at this hotel an I will not be staying here again… I had seen a bed bug for the first time staying here an just can’t believe that this is suspose to be nice top notch hotel an to see bed bugs traps under the mattress is ridiculous. The area of the hotel is a plus for food, party stores, a really just everything you need at your fingertips.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Angela

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean and nice.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

bayli

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very helpful when I checked in. Even got me a pack and play for my daughter
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Doug

Awesome check in experience.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Brian J

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager , el 28 mar. 2024
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

6/10 Aceptable

Kaitlyn

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
I came home with bug bites after staying in this hotel. The room appeared clean. I have been told that my bites are from bed bugs.
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager , el 20 mar. 2024
I apologize for the issue that you had. We will look into this right away.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Studio suite was very roomy, very well-designed. Everything in the suite worked -- lamps, soap/lotion/shampoo/conditioner dispensers; ample towels. Free breakfast was good, would be improved with more fresh fruit options. Welcoming and comfortable, exactly what we need to weather a family situation requiring frequent trips to the area. Will definitely stay here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 26 feb. 2024
Thank you for providing feedback on your recent experience at Hampton Inn and Suites Bay City. We take pride inproviding a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. We look forward to seeing you again soon.

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to shopping.
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 26 feb. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Claire

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A wonderful stay! Room was really spacious and clean, I love the body wash and enjoyed my stay at Hampton Inn
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 23 feb. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

George, Alpharetta

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Abbey at the front desk is a great asset to this company. She and the whole staff were very friendly and helpful and they actually smiled! Clean hotel and nicely run. Rooms are very nice and the breakfast was very good. Would recommend staying here to anyone
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 21 feb. 2024
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites Bay City iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Bueno

david

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 21 feb. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Carl

Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 20 feb. 2024
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 20 feb. 2024
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Christopher

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 14 feb. 2024
Thank you so much for your wonderful review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites. We look forward to you visiting again.

10/10 Excelente

George, Alpharetta

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Checked in on Friday around 5pm. Was helped by a very nice young lady who smiled and was very courteous. Probably the nicest I have encountered at any hotel in a while. She represents this hotel very well. Nice clean room and a well kept hotel. Would recommend to anyone
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 14 feb. 2024
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excelente

Brianne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 5 feb. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn in the near future.

6/10 Aceptable

Douglas

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
a bit disappointed
Shampoo container was empty, towels scratchy and a dried up used coffee pod left in coffee pot. Breakfast was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 5 feb. 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 22 ene. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Bay City.

10/10 Excelente

Terri

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Assistant General Manger Eric Schulz, el 22 ene. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City.

2/10 Terrible

thomas

Se hospedó 3 noches en diciembre de 2023
Respuesta de Assistant General Manger Eric Schulz, el 22 ene. 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excelente

Vanessa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady at the front desk was absolutely wonderful as we had accidentally booked the wrong night and was very helpful in sorting things out with Expedia. The pool was the cleanest pool I’ve been in in a hotel. The room was very clean and so was the hotel itself. Morning breakfast was delicious! Honestly, I have no complaints! I would stay there again in a heartbeat!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Assistant General Manger Eric Schulz, el 22 ene. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Sinita

Le gustó: Limpieza
Nice
Se hospedó 2 noches en noviembre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 28 nov. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Assistant General Manger Eric Schulz, el 22 ene. 2024
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City

10/10 Excelente

Melissa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the chaise lounge in my room!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 24 nov. 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable bed
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 22 nov. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Carissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 6 nov. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites in the near future.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thoroughly enjoyed our stay. Room was excellent
Se hospedó 2 noches en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 31 oct. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites in the near future.

8/10 Bueno

Jackquanise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 30 oct. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites Bay City

10/10 Excelente

Gwendolyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 27 oct. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites in the near future.

6/10 Aceptable

Pearl Grace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 27 oct. 2023
Thank you for leaving a review. We’re so glad you were able to visit us at Hampton Inn and Suites Bay City. Our teamis always working to offer the best service to our guests. We hopeyou’ll have a chance to come back soon.

10/10 Excelente

Rekeya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eric Schulz Assistant General Manager, el 17 oct. 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

8/10 Bueno

Bethany

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was no hot tub.
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager, el 13 oct. 2023
We are happy to hear that you enjoyed your stay. We look forward to you staying with us again.

6/10 Aceptable

Michael

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Property was rather hidden behind Holiday Inn, If you didn't know where it was exactly. Close parking was reserved for elite Hampton members. Charge an "incidental" fee $25.00 which was credited on checkout. Room was okay, no lamp or light over desk station, bed squeaked terribly but was comfy and shower door would not close properly, kept sliding open. AM breakfast was your standard, nothing special. Will check out Holiday Inn next time
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager, el 10 oct. 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

10/10 Excelente

julie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, comfortable and clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager, el 10 oct. 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

10/10 Excelente

Larry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and efficient. Our room was well-appointed and the breakfast area was clean and well-stoked with food.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eric Schulz Assistant General Manager, el 5 oct. 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hampton Inn and Suites Bay City.

10/10 Excelente

Rekeya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was excellent with accommodating my extended stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric Schulz Assistant General Manager, el 4 oct. 2023
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excelente

Jerome

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eric Schulz Assistant General Manager, el 2 oct. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suite in the near future.

10/10 Excelente

Joyce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Assistant General Manager, el 30 sept. 2023
Thank you for sharing a review of your recent experience. Our team here at Hampton Inn and Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

6/10 Aceptable

Sherri

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
I always love Hamptons, staff was friendly breakfast was delicious! Disapppinted with the room, bathroom in particular…there was mold in the bathroom on the edge of the tub and around the rail. My husband and I have a sinus issue this morning because of it. Room 317. I did take photos if needed
Se hospedó 1 noche en septiembre de 2023
Respuesta de Holly, el 28 sept. 2023
Hi Sherri, thank you for your feedback. I'm so glad our staff and breakfast buffet met your standards and ours. I apologize about your experience with your room. Please contact us directly to discuss it further.

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Assistant General Manager, el 19 sept. 2023
We are delighted to hear that you had a positiveexperience with us at the Hampton Inn and Suites. We hope you’ll visit us again soon.

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very convenient to I75 and across from a Miejer in case a quick shop was needed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Assistant General Manager, el 18 sept. 2023
Thank you for choosing us for {{product/service}}. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to {{business_name}} in the near future.

10/10 Excelente

ERICA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ashayla at the front desk was awesome and so sweet! The room was clean and gorgeous and breakfast was great! 10 out of ten!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 27 oct. 2023
Thank you for your great review. At Hampton Inn and Suites Bay City, we work hard to offer high-quality service toevery guest. We made sure to share this feedback with Ashayla. To give them the recognitionthat they deserve.

8/10 Bueno

Jimmy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Eric Schulz Assistant General Manager , el 11 sept. 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites Bay City in the near future.

6/10 Aceptable

Joellen

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Upon the morning of our checkout after staying one night, my wife and I discovered that we couldn't take a shower because the door wouldn't stay shut. When checking out, we brought this to the morning managers attention and he offered us no relief on our bill or anything. When my wife continued to stress the problem he said that since we booked through you that he couldn't do anything about a refund and offered us points, which we've yet to receive. This was our 4th time staying at this hotel in the last 4 years. Not satisfied.
Se hospedó 1 noche en agosto de 2023
Respuesta de Eric Schulz Assistant General Manager , el 31 ago. 2023
I apologize about the issues you had with your room. I did apply points to you Honors account. Please let me know if you do not get them.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Better than most.
What I noticed the most is that the breakfast was excellent! It was way more than just doughnuts and croissants you had eggs, sausage, potatoes, bagels with cream cheese, jelly, all kinds of stuff, several different kinds of coffee, milk, juice and it was really good. I was impressed.
Se hospedó 1 noche en agosto de 2023
Respuesta de Eric Schulz AssistantGeneral Manager , el 15 ago. 2023
Thank you for taking a moment to share your experience at the Hampton Inn and Suites Bay City. We are so pleased to.Hear you enjoyed breakfast. We look forward to welcoming you back again soon.

10/10 Excelente

Jaclyn

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very spacious and the property and room was clean
Se hospedó 2 noches en agosto de 2023
Respuesta de Eric Schulz Assistant General Manager , el 14 ago. 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Eric Schulz Assistant General Manager , el 14 ago. 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

8/10 Bueno

Tamera

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Only issue was the bathroom tub edge had black mold on it, the floor was not clean and we found a previous guests dirty dress behind the ottoman so clearly they were not vacuumed behind.
Se hospedó 1 noche en agosto de 2023
Respuesta de Eric Schulz Assistant General Manager , el 14 ago. 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Se hospedó 1 noche en agosto de 2023
Respuesta de Eric Schulz Assistant General Manager , el 14 ago. 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hampton Inn and Suites Bay City in the near future.

10/10 Excelente

Cindy

Se hospedó 1 noche en agosto de 2023
Respuesta de Eric Schulz Assistant General Manager , el 31 ago. 2023
Thank you for choosing to stay with us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Hampton Inn and Suites in the near future.