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Opiniones de MCM Eleganté Hotel & Conference Center Beaumont

3.5 out of 5
MCM Eleganté Hotel & Conference Center Beaumont
2355 I-10 South, GPS: 1355 Executive Blvd, Beaumont, TX

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 448 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 265 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 150 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 1000 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

8.2/10

Servicios

7.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carlos David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno
Se hospedó 1 noche en noviembre de 2022
Respuesta de Front Desk Manager, el 29 nov. 2022
Thank you for choosing the MCM Elegante Hotel.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
All Good
Se hospedó 1 noche en julio de 2021
Respuesta de Ang, el 2 ago. 2021
Thank you so much for your positive response. We look forward to seeing you again soon!

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 2 noches en junio de 2021
Respuesta de Ang, el 6 jul. 2021
We appreciate you choosing our property and look forward to seeing you again soon

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bueno buen atención buena la piscina bueno la piza
Se hospedó 1 noche en agosto de 2019

4/10 Malo

HUMBERTO, Ciudad Victoria

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza
En una habitación nos salieron dos cucarachas voladoras, las tuvimos que matar y sacarlas
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de Bill Bianchi, General Manager, el 15 abr. 2019
Thank ;you for the great rating. Please do return.

6/10 Aceptable

elvia

Le gustó: Limpieza y comodidad de las habitaciones
Hotel recomendable
Estoy satisfecha con el servcio.
Respuesta de General Manager, el 1 feb. 2017
Thank you for choosing the Elegante as your choice hotel while visiting Beaumont. We look forward to your next stay. Best regards, The Elegante Team

10/10 Excelente

Michael

Le gustó: Limpieza y servicio y personal
Staff was very friendly. Always greeted with a friendly smile when we arrived.
Se hospedó 2 noches en mayo de 2024
Respuesta de The Elegante Hotel, el 16 may. 2024
We are glad you had an wonderful experience and stay we hope when you return you choose the MCM Elegante Hotel again.

8/10 Bueno

Marco

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The restaurant, Bar
Se hospedó 1 noche en mayo de 2024
Respuesta de mgmt , el 14 may. 2024
Thank you Marco! We hope you Visit us again soon!!

4/10 Malo

Brittany

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The toilet didnt flush. The hotel smelled funny and it's very outdated.
Se hospedó 1 noche en mayo de 2024
Respuesta de mgmt, el 14 may. 2024
Brittany, I am so sorry that this was your experience. I truly hope we are able to make up it to you, the next time you come to visit Beaumont!

2/10 Terrible

Ryan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is disgusting! The bathrooms are filthy with dirt, soap residue and bugs. The pillows smelled like old man hair grease. I gagged when I smelled it. I did not stay! I left and went to another hotel and paid for another room and it’s clean and the pillows don’t smell and I didn’t see any ripped carpet or bugs. Expedia wouldn’t help with me a refund and either would the hotel even though I was there for 5 minutes. I also felt as though my safety was in jeopardy and again Expedia or the hotel seemed to be concerned.
Se hospedó 1 noche en mayo de 2024
Respuesta de MGMT, el 6 may. 2024
Ryan, I want to first begin by apologizing for the issues you had during your stay. Unfortunately because you paid Expedia, we were not able to issue you a refund, because you were not paying us directly. I will be reaching out to you shortly, to speak on your concerns.

10/10 Excelente

Courtney

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful Stay 👍👍👍👍❤️
Se hospedó 1 noche en abril de 2024
Respuesta de PD, el 29 abr. 2024
We are so glad you enjoyed your stay Courtney! Come back and see us!

10/10 Excelente

Mindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will definitely be back! Very clean property. Loved the pool area and dining options.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Elegante Hotel, el 22 abr. 2024
We are glad you had a great stay with us and hope you choose the MCM Elegante Hotel again as your home away from home.

6/10 Aceptable

Jennifer

No le gustó: Condiciones de la propiedad
In need of updating
Se hospedó 1 noche en febrero de 2024
Respuesta de The Elegante Hotel, el 22 abr. 2024
I do apologize for the inconvenience, I will give this information to the general manager in hopes to rectify concerns if you choose The Elegante Hotel as your choice of stay.

10/10 Excelente

Brittany

Se hospedó 1 noche en abril de 2024
Respuesta de MGMT, el 6 may. 2024
Thank you Brittany!

2/10 Terrible

Brian

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Looks nothing like the pictures on line. My white socks were brown from walking on the carpet in the room. Everything was old, rusty sink, dirty furniture, scratched up counters.
Se hospedó 1 noche en abril de 2024
Respuesta de pd , el 17 abr. 2024
Brian, I am so sorry this was your experience. Definitely going to use this feedback to address these issues.

10/10 Excelente

Tasha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, quiet and respectful
Se hospedó 3 noches en marzo de 2024
Respuesta de The Elegante Hotel, el 25 mar. 2024
We are glad your stay at the Mcm Elegante Hotel was accommodating and quiet for you and we look forward to your next stay with us.

6/10 Aceptable

Sheryl

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
It was roaches in my roo.
Se hospedó 2 noches en marzo de 2024
Respuesta de D. , el 18 mar. 2024
Hello Sheryl, I am so sorry for your issues. We definitely work towards having an exceptional stay for all guest. I hope that we can make it up to you in the future.

4/10 Malo

Carlos

Viaje de negocios
No le gustó: Servicio y personal y servicios
The front desk seemed very unprofessional and not welcoming
Se hospedó 1 noche en marzo de 2024
Respuesta de pd, el 14 mar. 2024
Carlos, I am so sorry to hear about your experience. I will be sure to address this with our staff. I hope that you give us another chance in the future to make this right.

8/10 Bueno

Jerome

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de pd, el 14 mar. 2024
thank you for your feedback! Hope to see you again soon!

10/10 Excelente

daniel

Viaje de negocios, Viaje en pareja
Le gustó: Servicios
Chandler the front desk attendant was absolutely awesome and very friendly and definitely helped makes myself feel welcomed! I will only come here when visiting Beaumont!
Se hospedó 1 noche en marzo de 2024
Respuesta de PD, el 9 mar. 2024
Yay! So glad Chandler was able to leave a lasting impression! He is amazing. Thank you so much for your review, can't wait to host you all again!

8/10 Bueno

Constance

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I liked the layout of the hotel and amenities . I didn't understand the trashliners not being in the trash cans. We as the guests of the hotel had to complete the task for lining the trash cans in our rooms everyday. I found that very strange.
Se hospedó 2 noches en febrero de 2024
Respuesta de pd, el 25 feb. 2024
Thank you for your response. We will use this feedback to better serve our guests.

8/10 Bueno

LaSunji, Del Valle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sean, the front desk guy was very very nice and helpful and whatever he said he did which I really greatly appreciate very attentive to the customer
Se hospedó 2 noches en febrero de 2024
Respuesta de pd , el 25 feb. 2024
Thank you so much for your feedback! I will be sure to let Sean know he made a lasting impression!

10/10 Excelente

Dionel

Se hospedó 1 noche en febrero de 2024
Respuesta de PD, el 21 mar. 2024
Hello Dionel, Thank you for your feedback! We hope to see you again soon!

2/10 Terrible

Katina

No le gustó: Servicio y personal y servicios
I was napping in my room shortly after checking in at 3 when a man tried to enter my room. No Knock. No announcement of who they were. I was so AFRAID ! I called downstairs and the front desk was like “oh maybe it was housekeeping “. They showed me no sense of heighten awareness like myself. I put on my shoes went downstairs to the front desk and expressing my concern of some strange person coming in my room. It ended up being housekeeping but why did he need to come in my room after I checked in? I could have been nude showering etc. Needless to say I immediately checked out and went to stay elsewhere I will never stay at this property ever again. They showed me no evidence that they actually were concern about my safety.
Se hospedó 1 noche en febrero de 2024
Respuesta de pd, el 19 feb. 2024
Katina, we are so sorry for this issue. We have taken the necessary steps to ensure that this does not happen again. Again, I am so sorry this happened to you.

2/10 Terrible

Michael

Viaje en pareja
Didn’t end up staying and they took my money anyways. That’s not cool and I won’t be using Expedia for any bookings ever again. I loved Expedia and used it for every booking I made but after this..no more!
Se hospedó 1 noche en febrero de 2024
Respuesta de PD, el 13 feb. 2024
Hi Michael,Please contact Expedia, so they can contact us in regards to this. I would need more information to understand the situation. Thank you.

10/10 Excelente

Jessica

Se hospedó 1 noche en febrero de 2024
Respuesta de The Elegante Hotel, el 13 feb. 2024
Thank you for your feedback, we are very pleased to hear that you enjoyed your stay. Thank you for choosing The Elegante Hotel as your first choice.

10/10 Excelente

Sean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great people and food
Se hospedó 2 noches en febrero de 2024
Respuesta de pd, el 12 feb. 2024
Thank you for your feedback! Glad you enjoyed your stay here with us!

4/10 Malo

Corenda

Viaje en pareja
It seems like it was a nice property at one point that is now run down! The bathroom was not clean and the bed mattress is worn out! It was hot and the people were very loud in the hallway and next door! We got 0 rest!
Se hospedó 1 noche en febrero de 2024
Respuesta de pd, el 12 feb. 2024
Hi Corenda, I am so sorry to hear about your issues during your stay! We will use your feedback to make things better moving forward.

8/10 Bueno

ALTON

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de pd, el 12 feb. 2024
Thank you for your feedback, hope to see you again soon!

6/10 Aceptable

Carlos

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Had to request for toilet paper
We had to request toilet paper and clean towels since the room appeared to not had been cleaned properly before
Se hospedó 1 noche en febrero de 2024
Respuesta de pd, el 7 feb. 2024
Hi Carlos, I am so sorry for your experience, we will use this feedback to better serve our guests.

10/10 Excelente

Ricky, pasadena

Se hospedó 1 noche en enero de 2024
Respuesta de pd, el 21 mar. 2024
Hello Ricky! We hope to see you again soon! Thank you for your feedback.

8/10 Bueno

Joe

Se hospedó 1 noche en febrero de 2024
Respuesta de pd, el 7 feb. 2024
Thank you! We hope to see you again.

10/10 Excelente

Greta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, beautiful. Restaurant was clean, food was good. Workers were fantastic
Se hospedó 1 noche en febrero de 2024
Respuesta de The Elegante Hotel, el 5 feb. 2024
Thank you for your feedback, and for choosing The Elegante Hotel as your home away from home. We look forward to seeing you on your next visit.Enjoy your week!!

8/10 Bueno

ALTON

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de The Elegante Hotel, el 5 feb. 2024
Thank your for your feedback. and for choosing us as your home away from home. We look forward to seeing you on your next visit.

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everyone was chill and it was fun
Se hospedó 1 noche en febrero de 2024
Respuesta de pd, el 2 feb. 2024
So glad you enjoyed your stay! Thank you for choosing us!!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was an amazing night away for me and my wife. The staff was warm, friendly, and helpful. Definitely looking forward to another stay
Se hospedó 1 noche en enero de 2024
Respuesta de pd, el 2 feb. 2024
Hi Michael, so glad you and your wife enjoyed your stay! Can't wait to have you both stay with us again!!

8/10 Bueno

Mandy, Fort Worth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The hotel was nice enough. We were put outside the elevator so we heard loud dings all night. Also the doors slam if you let them shut by themselves. Very loud. Workers were very nice and helpful. Room did not smell which is huge for us!
Se hospedó 2 noches en enero de 2024
Respuesta de pd, el 31 ene. 2024
We are sorry for the inconvenience of the elevator! We'll add notes to your profile so that we know you prefer otherwise.Thank you for staying with us!

8/10 Bueno

Heidi L.

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a very nice hotel. It was very close to the venue we were going to.
Se hospedó 1 noche en enero de 2024
Respuesta de PD, el 2 feb. 2024
Hi Heidi! Thank you for your kind words!

10/10 Excelente

Allen John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de PD, el 31 ene. 2024
Thank you for staying with us Allen!

10/10 Excelente

Peggy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 1 noche en enero de 2024
Respuesta de The Elegante Hotel, el 27 ene. 2024
We are so glad to hear that you had an amazing stay with us. Thank you for choosing Mcm Elegante Hotel as your home away from home.

10/10 Excelente

Natasha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de pd, el 22 ene. 2024
Thanks for staying with us Natasha!

8/10 Bueno

Jaime

Viaje de negocios
Great place to stay
Se hospedó 1 noche en enero de 2024
Respuesta de The Elegante Hotel, el 21 ene. 2024
Thank you for your feedback, we really appreciate you for choosing The Elegante Hotel as your first choice, we definitely look forward to seeing you on your next visit.Enjoy your week!

6/10 Aceptable

Charles

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Getaway
Average. Could have been cleaner but wasn't filthy. Could use renovation, broken fixtures in room and the building itself seems outdated. Friendly staff, ac/heater worked perfect and no problem with water pressure. Breakfast was nothing special
Se hospedó 2 noches en enero de 2024
Respuesta de pd, el 22 ene. 2024
Hi Charles,Thank you for your feedback, we will work on the issues you mentioned!.

10/10 Excelente

Veronica

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de pd, el 22 ene. 2024
Thank you for your feedback!

10/10 Excelente

Greta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean. Free breakfast makes this hotel a must visit
Se hospedó 1 noche en enero de 2024
Respuesta de The Elegante Hotel, el 19 ene. 2024
We are glad you had a wonderful stay with us. Thank you for choosing the Mcm Elegante Hotel as your home away from home.

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was so friendly and I felt so comfortable and safe. I would recommend anyone to visit and stay at the Elegante Hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de The Elegante Hotel, el 10 ene. 2024
We really appreciate your feedback, Thank you for choosing The Elegante Hotel as your first choice, we certainly look forward to seeing you again. Have a wonderful Wednesday!!

2/10 Terrible

David

Se hospedó 2 noches en diciembre de 2023
Respuesta de pd, el 22 ene. 2024
Hi David, please let us know what we can do to help make your stay better next time!

8/10 Bueno

Christopher

Se hospedó 1 noche en diciembre de 2023
Respuesta de pd, el 22 ene. 2024
Thank you for your feedback!

10/10 Excelente

Amber

Se hospedó 1 noche en diciembre de 2023
Respuesta de pd, el 22 ene. 2024
Thank you for your feedback!