Dear Yolanda, We sincerely apologize for the discomfort you experienced during your recent stay at the Grand Hotel Spindletop and Event Center. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion.Please rest assured that our rooms undergo thorough cleaning procedures and are inspected twice before being released for rental. We understand the significance of maintaining high standards of cleanliness and hygiene, and we will address this matter with our housekeeping team to ensure that such incidents are not repeated.In an effort to remedy the situation during your stay, we promptly upgraded you to a different room. However, we understand that this does not fully compensate for the inconvenience you experienced, and we appreciate your understanding and patience.We value your feedback as it helps us to identify areas for improvement, and we hope for the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Warm regards!

Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.

Thank you, Yinder for the great feedback, we are so happy that you enjoyed your time here with us. Hope to host you again.

¡Gracias, Grieve por las amables palabras! ¡Me encantaría volver a verte!

We’re so glad you had a good experience.

Mr. Rivera, We inspected the room, and the mattress and we did not find any evidence of bed bugs. We offered to move you to a different room, but you declined our offer to move, so why stay in a room if you suspect bedbugs? Maybe because there weren't any?

Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.Best regards!

Thank you, Omar for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.

Thank you Kareen, for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.

Thank you, Lacreia, for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.

Hi Amanda, We deeply apologize for the series of issues Parker Miller encountered during his recent stay at The Grand Hotel Spindletop & Event Center. Your feedback is concerning and not indicative of the standard of service we strive to provide.We are truly sorry to hear about your experience with our front desk attendant and the condition of your room. Our team is trained to uphold the highest levels of professionalism and to address guest concerns promptly and courteously. We will investigate this matter further and take appropriate action to ensure that such incidents do not recur.Regarding the cleanliness and maintenance issues you mentioned, please know that we take these matters very seriously. Our housekeeping and maintenance teams are dedicated to maintaining the highest standards, and we will address these concerns immediately to rectify the situation.As for the disturbance you experienced, we sincerely apologize for any inconvenience caused. We prioritize the safety and comfort of all our guests and have procedures in place to address any disruptive behavior on our premises.Regarding your comments about managerial responses to guest reviews, we appreciate your feedback. Please know that our manager is very passionate, and her dedication may sometimes come across as assertive.We regret that we did not have the opportunity to address these issues with Mr. Miller during his 5 day stay, we also regret a missed opportunity that he did not notify us so that we could have fixed any problems, so that his stay was better. Please rest assured that your comments have been taken seriously, and we are committed to making the necessary improvements to enhance the overall guest experience.We hope that you will reconsider staying with us in the future and give us the chance to regain your trust. Should you decide to return, please do not hesitate to contact me directly, and I will personally ensure that your next stay is nothing short of exceptional.Warm regards,

Herman, we are delighted that you had a positive stay with us. Thank You!!

Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.

Ingrid, Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback.

Jacob, Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback.

David, Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback.

Oh no, what was wrong? You were here for 2 days and never said anything. Please reach out to the hotel, my name is Sheri.

Hi Danita, I am so sorry about your recent visit and the confusion over the room incidentals charge. We have always charged an incidental of 50.00, we just never enforced it until now. My desk agent was doing his job and what he was told. It does list our policies and fees inside the Expedia app, if you scroll all the to the bottom, you will find it there, you also made a non-refundable, non-cancelation reservation. I advise all travelers, always to read over everything before confirming your reservation, because changes do happen, and happen often. We do hope you will give us another try.

Hi Michael, Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback.

Thank you for choosing to stay in one of our suites at The Grand Hotel Spindletop & Event Center. We are delighted to hear that you enjoyed your experience and found great value in our accommodations.Maintaining cleanliness and ensuring guest comfort are our top priorities, so we're thrilled to learn that you found the room and sheets clean during your stay.Thank you, Vanessa! Your positive feedback motivates us to continue delivering exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.

Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.

Hiya Jody!Just wanted to send a big thank you your way for the star rating at The Grand Hotel Spindletop & Event Center! Your support means the world to us, and we're thrilled you had a blast.

Hey Rockstar!Thanks a million for dropping that stellar rating for The Grand Hotel Spindletop & Event Center! Your feedback is music to our ears.We're already amped up to host you for another epic stay. Until then, keep rocking on!Best vibes,

Bali, Thank you for sharing your thoughts about your recent stay at The Grand Hotel Spindletop & Event Center. We appreciate your feedback and are pleased to hear that you found our staff friendly and the rooms satisfactory.We understand your concerns regarding the need for updates to our property. The Grand Hotel Spindletop & Event Center has a rich history, spanning over a century, and while we are proud of our heritage, we also recognize the importance of modernization. Please rest assured that we are continuously working on upgrades to enhance the guest experience.While we acknowledge that there is room for improvement, we are committed to preserving the charm and character of our historic property while implementing necessary updates to meet the expectations of our valued guests.We have since replaced the sink, and repaired the fan :)

Hey Explorer!Sending a big virtual high-five your way for the star rating at The Grand Hotel Spindletop & Event Center! Your feedback fuels our wanderlust spirits.Can't wait to embark on another adventure with you. Until then, keep exploring and dreaming big!Warmest wishes,

Thank you for sharing your experience at the Grand Hotel Spindletop. Your kind words mean a lot to us! We're thrilled you enjoyed your stay, and we look forward to welcoming you back soon.

Thank you!

Yes, our hotel is old, you will be old one day too!

Thank you, Jared!

Thank you!

Hi Elizabeth! What was it that you did not like about our hotel? Did it not meet your aesthetics, or because it is an older hotel? You paid 47.00 for the room, and for that rate I have to say, our hotel is pretty darn decent compared to many others, some charging up to 100.00 per night is not as nice as our hotel. Our rooms are exceptionally clean, we have a great staff, affordable rates. We are a very simple and basic hotel, no frills, but we do have nice bed linens, coffee pots, microwaves, and refrigerators, what more do you need, for one night of rest? Our hotel was built in 1978 so we do understand that it is a little outdated, however, you picked us!

Thank you, Larry!

Hi Jonathan! Thank you for sharing your feedback about your recent stay at the Grand Hotel Spindletop. We appreciate your honest assessment.We're glad to hear that you found our property clean, though we apologize for any inconvenience caused by the cleaning scent and the unexpected shirt stain. We take your comments seriously and will review our cleaning procedures.Regarding the ice machine on level 4 and the condition of our door, we'll address these issues promptly to enhance the overall guest experience.We understand the importance of a smooth check-out process, and we apologize for any confusion and inconvenience caused by the miscommunication about the check-out time.As for the "Best of the Best 2023" award, we believe it reflects the positive changes and impacts we've made in the community over the past five years. We appreciate your consideration of the hotel next door and hope you might give us another opportunity to serve you better in the future.Thank you for your valuable feedback.

Thank you, Chelsea!

Thank you!

Thank you for the feedback, Carl!

Thank you, John!

Thank you so much for the great feedback, Timothy!

Thank you for taking the time to share your feedback regarding your recent booking at the Grand Hotel Spindletop. We regret that the experience did not meet your expectations and apologize for any inconvenience your family faced upon arrival.Our night auditor was adhering to our established check-in policy, which begins at 2 p.m. Checking in at 4 a.m. is indeed considered early, and we do impose a 40 early check-in fee for such circumstances when availability allows. The timing of 5 a.m. is system-driven; any check-ins before this time are processed under the previous business day, which is why your family was asked to wait. While we understand that this situation was frustrating for you, we encourage guests to call ahead to inquire about early check-in options and availability beforehand when wanting to check in before 2pm. This information is also listed on third-party booking platforms like Expedia for your convenience.We value your feedback and will consider it as we continue to improve our guest services. Thank you for bringing this to our attention.

Thank you, Chris!

What happened? When I checked you out you told me everything was great, I’m confused? Please reach out to the hotel and express what was so bad.

We appreciate your feedback, Timothy. We pride ourselves on making sure the hotel is clean and safe. Hope to see you again!

Hi Chad, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Hotel Spindletop. I'm pleased to hear you found the bed comfortable and the room spacious. In fact, I understand you liked the layout so much that you rearranged the furniture to better suit your needs.However, I feel compelled to clarify a few points:1. Checkout Time: Our standard checkout time is 11 AM. You were notified because it was past 12:30 PM, and we had a new reservation for the room.2. Common Areas: We take pride in providing various sitting areas throughout the hotel for guests to relax and socialize. These spaces are appreciated by many and are intended to enhance the guest experience.3. Pet Policy: While we are pet-friendly, we must remind all guests that service animals are required to be leashed in public areas as per hotel policy. Your dog was not leashed and was running around, which is against our guidelines.4. ADA Compliance: I assure you that our team is knowledgeable about the Americans with Disabilities Act (ADA) and we are committed to providing accessible facilities for our guests.5. Pest Control: We take all comments about cleanliness and maintenance seriously and will investigate your claims.Thank you for bringing these matters to our attention. We use feedback like yours to continuously improve our services.

Thank you, Jared, we're happy that your stay was a good one! The banquet rooms are fully operational and we stay booked up for the event spaces, we have 6 in total, however, we closed the bar and restaurant years ago, the restaurant will come back, but not the bar, which brings too much trouble, and it's a headache, lol!