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Opiniones de Natura Gardens Galápagos Hotel

3 out of 5
Natura Gardens Galápagos Hotel
Via al Camote, Barrio Bellavista, Bella Vista, Galápagos

Opiniones

4.8
Puntuación de 10, es decir, Excelente. Basada en 0 de 3 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 1 de 3 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 3 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 3 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 3 opiniones" "

6.0/10

Limpieza

7.0/10

Servicio y personal

2.0/10

Servicios

7.0/10

Condiciones de la propiedad

Opiniones

8/10 Bueno

July Marlene Ruiz

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Esta ubicada en un lugar muy tranquilo.
Se hospedó 4 noches en junio de 2023
Respuesta de Gracias por habernos elegido , el 5 jul. 2023
Estimada Yuly .Gracias por vernos elegido, es un gusto que hayas llevado una bonita experiencia de nuestros servicios .Fue un placer conocerte .

2/10 Terrible

Richard

No le gustó: Servicios
I had a terrible experience with Natura Gardens. I arrived at 2:30 pm to find no one there and no information on checking in or how to contact anyone. I waited 2 hours and then walked up the road to find help. I found a man who made a phone call and said someone would be over shortly. I returned to the hotel and after 45 minutes a couple showed up. It was 6:30 pm and I was very hot and frustrated. I don’t speak much Spanish and they didn’t speak English but eventually they called someone. I don’t remember the whole conversation but when it became clear that I was going to be left alone and have to look after myself, my frustration boiled over and I said I was not staying and wanted a refund. She said I would have to get my money back from Orbitz and then told the gentleman to drive me back to town, which he did. The hotel is very different from the description and pictures on the website. I don’t need a fancy hotel; I had been staying in places for $30 per night that were fine. I decided to pay more for a nice place but this was not it. The rooms were rather dingy and tired looking. The whole place was dusty and deserted. I am 6’ 3”, 250 pounds - I don’t scare easily, but this place gave me the creeps, reminding me of the motel in Hitchcock’s movie Psycho. I never received an apology or money back and Orbitz said they were not able to get a refund- it was not clear if she refused the refund or if they had not been able to reach her to even discuss it.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

scott

No le gustó: Limpieza
Se hospedó 4 noches en enero de 2024