Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 717 de 1001 opiniones" "
10 - Excelente
717
Puntuación de 8, es decir, Bueno. Basada en 225 de 1001 opiniones" "
8 - Bueno
225
Puntuación de 6, es decir, Aceptable. Basada en 37 de 1001 opiniones" "
6 - Aceptable
37
Puntuación de 4, es decir, Malo. Basada en 15 de 1001 opiniones" "
4 - Malo
15
Puntuación de 2, es decir, Terrible. Basada en 7 de 1001 opiniones" "
2 - Terrible
7
9.6/10
Limpieza
9.4/10
Servicio y personal
9.4/10
Servicios
9.4/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Alejandro
Viaje en pareja
5 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel
Alejandro
Se hospedó 3 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 6 may. 2024
Dear Alejandro,Thank you for your review! We're glad to hear that you enjoyed your stay at our hotel. If there's anything specific you particularly liked or any areas where we can improve, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future!Kind regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Paula
9 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Paula
Se hospedó 3 noches en enero de 2024
Respuesta de Grand Hyatt Berlin, el 10 ene. 2024
Liebe Paula,vielen Dank, dass Sie sich für das Grand Hyatt Berlin entschieden haben. Es ist schön, dass Sie sich rundum wohlgefühlt haben. Mein Team und ich freuen uns auf Ihren nächsten Besuch.Herzliche GrüßeJan Peter van der ReeHoteldirektor
10/10 Excelente
Damian
15 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
High quality room. Excellent breakfsst
Damian
Se hospedó 3 noches en agosto de 2023
Respuesta de Grand Hyatt Berlin, el 17 ago. 2023
Dear Damian,! We're thrilled to hear that you found our room to be of high quality and that you enjoyed the excellent breakfast we provide.Your satisfaction is important to us, and we're delighted that these aspects of your stay left a positive impression. If you have any more thoughts to share or if there's anything else we can do to enhance your experience, please feel free to let us know.We hope to have the pleasure of welcoming you back in the future. Thank you for choosing our establishment.Best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Rocio P
19 dic. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rocio P
Se hospedó 5 noches en diciembre de 2022
Respuesta de Grand Hyatt Berlin, el 21 dic. 2022
Dear Rocio P,thank you very much for staying at Grand Hyatt Berlin and taking the time for this positive review.I am delighted to see that your whole stay was to your entire satisfaction.We would be happy to welcome you back very soon.Best regards,Jan Peter van der ReeGeneral Manager
4/10 Malo
ulises
Viaje familiar
17 jul. 2022
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
El hotel está bien en cuanto a ubicación e instalaciones , el problema es que sus camas y sobre todo las sabanas son de la peor calidad, pedí las cambiaran en tres ocasiones y nada mejoró.
ulises
Se hospedó 3 noches en julio de 2022
Respuesta de Grand Hyatt Berlin, el 18 jul. 2022
Dear ulises,
greetings from Grand Hyatt Berlin and many thanks for your honest feedback. It is great that you liked the location of the hotel and that the facilities met your needs and expectations.
The more I regret the inconveniences regarding the bed and the bed linen. What you experienced does not reflect the high standards that we always try to thrive here at Grand Hyatt Berlin and I hope you will accept my sincere apologies. It is really a pity that even after several requests from your side nothing was done. A helpful and quick service should be the absolute basic requirement in a hotel like ours. Therefore, I really understand your disappointment.
Nevertheless, I hope you had a great time in the capital of Germany and it would be my pleasure to welcome you back soon in order to make your next stay flawless. Should you have any questions or wishes, please do not hesitate to contact us at any time.
Kind regards,
Jan Peter van der Ree
General Manager
10/10 Excelente
LIA
17 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Nos fue bien, el hotel el cómodo. La parte de alimentos y bebidas es muy lenta, aunque el personal es amable tuvimos que esperar los alimentos
LIA
Se hospedó 3 noches en octubre de 2019
Respuesta de Grand Hyatt Berlin, el 17 oct. 2019
Dear Lia,
thank you so much for your recent stay at Grand Hyatt Berlin and for having taken the time to share your impressions with us. It is great that you liked the service of the team but regarding the slow service at the restaurants, please accept my sincere apologies. This does not reflect the high standards, which we always trying to thrive. Nevertheless, it would be my pleasure to welcoming you back soon and please do not hesitate to contact us at any time for questions or wishes.
Kind regards,
Jan Peter van der Ree
General Manager
10/10 Excelente
Cliente verificado
Viaje en grupo
26 ago. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitación muy moderna, limpia y cama súper cómoda. Instalaciones geniales y la zona muy cercana al centro y lugares de interés. Zona muy tranquila, pero con restaurantes y sitios de tomar algo en los alrededores. Centro comercial en frente con mucha variedad de tiendas.
Cliente verificado
Se hospedó 3 noches en agosto de 2019
Respuesta de Grand Hyatt Berlin, el 27 ago. 2019
Dear guest,
I would not want to miss the chance to thank you for being our guest and for having taken the time to share your impressions with us. It is great that you felt comfortable in your room and that you liked the comfort of the bed. I was also delighted to read that you liked the location of the hotel and I hope you could bring home some great memories. We look forward to your return and remain at your disposal for any questions or wishes.
Kind regards,
Jan Peter van der Ree
General Manager
10/10 Excelente
Antonio
Viaje en pareja
23 jul. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Antonio
Se hospedó 6 noches en julio de 2019
Respuesta de Grand Hyatt Berlin , el 23 jul. 2019
Dear Antonio,
thank you so much for your recent stay at Grand Hyatt Berlin and for having taken the time to share your experiences. I am glad that we were able to live up to your expectations and that you felt comfortable.
It would be our pleasure to welcome you back soon. Needless to say, should you have any questions or wishes please do not hesitate to contact us at any time.
Best regards,
Jan Peter van der Ree
General Manager
6/10 Aceptable
Cliente verificado
12 feb. 2019
Le gustó: Limpieza, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 3 noches en febrero de 2019
Respuesta de Grand Hyatt Berlin , el 1 abr. 2019
Dear guest,
thank you so much for your recent stay at Grand Hyatt Berlin and for your feedback. I regret that we were not able to live up with your expectation and what you have not been fully satisfied with your stay at our house. Therefore, please accept my sincere apologies for any inconveniences caused during your stay. It would be my pleasure to welcome you back in the near future in order to restore your faith in our service quality.
Best regards,
Jan Peter van der Ree
General Manager
10/10 Excelente
Susana
7 ago. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ubicación excelente. Camas y almohadas de calidad. Inmejorable desayuno. Es la segunda vez que me hospedo allí con mi familia.
Susana
Se hospedó 4 noches en julio de 2018
10/10 Excelente
Jirisuda, Tulum
20 abr. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect stay
We enjoyed every detail about our stay at the Grand Hyatt in Berlin. We chose the hotel for its central location which was worked out perfectly for our daily explorations of the city. From this hotel you can reach just about every neighborhood in Berlin by foot. We also recommend renting bikes which is a great way to see the city. While the location was a major factor to our stay, we fell in love with the hotel also for the designs and detail around the hotel (in the common area and inside the room) were thoughtful, beautiful and functional. Special thanks to our wonderful Concierge Swen for his recommendations, tips and assistance with our needs.
Two thumbs up and we will be back
Jirisuda
Se hospedó 6 noches en abril de 2018
Respuesta de Hotel Management, el 5 jun. 2018
Dear Jirisuda,
Thank you very much for having taken the time to share the experiences of your recent stay with us. I was pleased to read your nice comments regarding the design of the hotel as well as the service received at the front desk, which I have already forwarded to the entire Grand Hyatt Berlin team, especially to our Concierge Swen. Your recommendation is very much appreciated and it is great that you had such a memorable time in this beautiful city. We look forward to welcoming you back to Grand Hyatt Berlin soon and for any further assistance, please do not hesitate to contact us at any time.
Best regards,
Jan Peter van der Ree
General Manager
8/10 Bueno
Salvador
11 ago. 2017
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Salvador
Se hospedó 5 noches en agosto de 2017
10/10 Excelente
Hugo F
14 jun. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Hotel muy confortable, bien ubicado, excelente desayuno y excelente sus comidas en el restaurant. Sin dudarlo volvería, me agradó mucho... también la atención de su personal.
Hugo F
Se hospedó 2 noches en junio de 2017
10/10 Excelente
David, madrid
15 abr. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien situado y tranquilo
Todo perfecto. Muy agradable y perfecto para conocer Berlín.
David
10/10 Excelente
Dennis, Cliffside Park
Viaje de negocios
21 may. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Top
Dennis
Se hospedó 3 noches en mayo de 2024
10/10 Excelente
Daniel
Viaje en grupo
12 may. 2024
Le gustó: Condiciones de la propiedad
In Großen und Ganzen sind ok
Daniel
Se hospedó 1 noche en mayo de 2024
Respuesta de Jan Peter van der Ree, el 21 may. 2024
Lieber Daniel,herzlichen Dank für Ihre positive Bewertung und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Sie insgesamt zufrieden waren und uns die volle Punktzahl gegeben haben.Wir würden uns freuen, Sie bald wieder im Grand Hyatt Berlin willkommen zu heißen und Ihnen erneut einen angenehmen Aufenthalt zu bieten.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor
10/10 Excelente
Sarah
2 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sarah
Se hospedó 3 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 6 may. 2024
Dear Sarah,Thank you for your feedback regarding our hotel. We appreciate your review and are glad to hear that you had a positive experience during your stay. If you have any specific comments or suggestions for improvement, please don't hesitate to share them with us. We hope to have the opportunity to welcome you back again in the future!With best regards,Jan Peter van der ReeGeneral Manager
8/10 Bueno
Magali
Viaje familiar
1 may. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
All was very nice except the bathroom wasn’t clean on 1st day. Pool was great
Magali
Se hospedó 3 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 3 may. 2024
Dear Magali,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your overall experience, although we apologize for any cleanliness issues you encountered with the bathroom on the first day. Your comments will be shared with our housekeeping team to ensure improvements. We're pleased that you enjoyed the pool and hope to welcome you back for another great stay in the future!With best regards,Jan Peter van der ReeGeneral Manager
8/10 Bueno
Yoshinori
Viaje de negocios
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
comfortable
Yoshinori
Se hospedó 2 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 29 abr. 2024
Dear Yoshinori,Thank you for your feedback! We're glad to hear that you found the hotel comfortable. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,Jan Peter van der ReeGeneral Manager
8/10 Bueno
Alexandra
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gutes Hotel
Alexandra
Se hospedó 1 noche en abril de 2024
Respuesta de Jan Peter van der Ree, el 29 abr. 2024
Liebe Alexandra,Es freut uns zu hören, dass Ihnen unser Hotel gefallen hat! Wenn Sie bei Ihrem nächsten Besuch etwas verbessern möchten, lassen Sie es uns bitte wissen. Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen!Mit herzlichen GrüßenJan Peter van der ReeGeneraldirektor
10/10 Excelente
Takayama
28 abr. 2024
Takayama
Se hospedó 2 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 21 may. 2024
Dear Takayama,Thank you for your kind review. We are delighted to hear that you had a good experience at the Grand Hyatt Berlin.We look forward to welcoming you back in the future and providing you with another pleasant stay.Best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Gail
Viaje familiar
25 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the area and the hotel was perfect.
Gail
Se hospedó 3 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 29 abr. 2024
Dear Gail,Thank you for your review! We're delighted to hear that you loved the area and found the hotel to be perfect for your stay. If you have any suggestions or if there's anything we can improve upon, please let us know. We look forward to welcoming you back in the future!With best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Sarah
15 abr. 2024
Le gustó: Limpieza y servicio y personal
Sarah
Se hospedó 2 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 29 abr. 2024
Dear Sarah,Thank you for your feedback! We're glad to hear that you had a great experience at our hotel. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We hope to welcome you back again soon!Kind regards,Jan Peter van der ReeGeneral Manager
8/10 Bueno
Maria
Viaje familiar
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
in the middle of many shopping and restaurant options.
Maria
Se hospedó 3 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 18 abr. 2024
Dear Maria,Dear Guest,Thank you for your review! We're delighted to hear that you enjoyed your stay with us and found our hotel's location convenient for exploring the shopping and restaurant options in the area. We hope to have the pleasure of welcoming you back in the future!Best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Sabine Christina Dr.
Viaje en pareja
12 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool leider sehr klein, aber traumhaft!
Zimmerausstattung perfekt-
Frühstück exzellent und sehr gepflegt
Top Lage auch für Kulturinteressierte
Sabine Christina Dr.
Se hospedó 3 noches en abril de 2024
Respuesta de Jan Peter van der Ree, el 12 abr. 2024
Liebe Frau Dr. Zaudig,Vielen Dank für Ihre Bewertung! Es tut uns leid zu hören, dass der Pool nicht Ihren Erwartungen entsprochen hat, aber es freut uns, dass Sie ihn dennoch genossen haben. Es ist großartig zu wissen, dass Sie mit der Zimmerausstattung zufrieden waren und unser Frühstück als exzellent empfunden haben. Wir freuen uns auch darüber, dass Sie die Lage des Hotels für Kulturinteressierte loben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit den besten GrüßenJan Peter van der ReeGeneraldirektor
10/10 Excelente
Frederick (Rick)
Viaje en pareja
6 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff
Frederick (Rick)
Se hospedó 1 noche en abril de 2024
Respuesta de Jan Peter van der Ree, el 11 abr. 2024
Dear Rick,We appreciate your feedback and thank you for your stay! If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to see you soon!With kind regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Daniel, Katy
3 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff and location
Daniel
Se hospedó 5 noches en marzo de 2024
Respuesta de Jan Peter van der Ree, el 5 abr. 2024
Dear Daniel,Thank you for your feedback! We're delighted to hear that you found our staff excellent and appreciated our central location. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!With best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Daniel
Viaje familiar con niños
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Einfach nur spitze
Daniel
Se hospedó 2 noches en marzo de 2024
Respuesta de Jan Peter van der Ree, el 3 abr. 2024
Lieber Daniel,herzliche Grüße aus dem Grand Hyatt Berlin und vielen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Ihr Aufenthalt spitze war. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit lieben GrüßenJan Peter van der ReeGeneraldirektor
10/10 Excelente
Marina
26 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel with 2 restaurants and a nice pool on top floor. Very friendly staff.
Marina
Se hospedó 1 noche en marzo de 2024
Respuesta de Grand Hyatt Berlin, el 28 mar. 2024
Dear Marina,thank you so much for your kind feedback! We are thrilled to hear that you enjoyed your stay at Grand Hyatt Berlin. Providing excellent service and ensuring our guests have a memorable experience are our top priorities.We are delighted that you liked our restaurants and rooftop pool. It is also wonderful to know that you appreciated our culinary offerings and the amenities our hotel has to offer.Your praise for our friendly teams means a lot to us. Ensuring our guests feel welcome and well taken care of is paramount, and it's gratifying to hear that our efforts are recognized.Thank you again for your valuable feedback and for taking the time to share your experience with us. We look forward to welcoming you back soon for another enjoyable stay.Best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
John, London
Viaje en pareja
20 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great attention to small details
John
Se hospedó 5 noches en marzo de 2024
Respuesta de Jan Peter van der Ree, el 22 mar. 2024
Dear John,Thank you for your feedback! We appreciate your recognition of our attention to small details. At Grand Hyatt Berlin, we strive to ensure that every aspect of your stay is carefully considered and tailored to provide an exceptional experience. We look forward to welcoming you back for another wonderful stay in the future!With best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Elina
10 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schönes, großes Zimmer mit allem was man sich wünscht!
Freundliches Personal, Parkservice, Grand Lounge...
Elina
Se hospedó 3 noches en marzo de 2024
Respuesta de Jan Peter van der Ree, el 12 mar. 2024
Liebe Elina,Wir danken Ihnen herzlich für Ihre positive Bewertung und Ihr freundliches Feedback zu Ihrem Aufenthalt im Grand Hyatt Berlin. Es freut uns, dass Sie das Zimmer sowie unsere Annehmlichkeiten und den Service genossen haben, insbesondere den Parkservice und die Grand Lounge.Ihre Zufriedenheit ist uns sehr wichtig, und es wäre uns eine Freude, Sie bei Ihrem nächsten Besuch erneut willkommen zu heißen. Sollten Sie weitere Anregungen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor
6/10 Aceptable
Munier
Viaje en pareja
10 mar. 2024
Daneben ist direkt ein Kino, Großes Casino würde ich nicht weiter empfehlen für Familien
Munier
Se hospedó 1 noche en marzo de 2024
Respuesta de Jan Peter van der Ree, el 12 mar. 2024
Liebe/r Munier,Vielen Dank für Ihre Bewertung und Ihr Feedback zu Ihrem Aufenthalt im Grand Hyatt Berlin. Wir freuen uns, dass Sie die Nähe zu einem Kino schätzen konnten. Ihre Meinung ist uns wichtig, und wir nehmen Ihre Anmerkung bezüglich des Casinos zur Kenntnis.Wir hoffen, dass Sie dennoch eine angenehme Zeit bei uns hatten, und wir würden uns freuen, Sie in Zukunft erneut als unsere Gäste begrüßen zu dürfen. Falls Sie weitere Anregungen oder Kommentare haben, teilen Sie uns dies gerne mit.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor
10/10 Excelente
Kamal
Viaje en grupo, Viaje de negocios
3 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel and staff.
Kamal
Se hospedó 3 noches en febrero de 2024
Respuesta de Jan Peter van der Ree, el 5 mar. 2024
Dear Kamal,Thank you for your fantastic review! We are delighted to hear that you had an excellent experience at our hotel, and we appreciate your kind words about our staff. If you have any specific highlights or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another outstanding stay.Best regards,Jan Peter van der ReeGeneral Manager
8/10 Bueno
Aviad, New York
1 mar. 2024
Aviad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jan Peter van der Ree, el 5 mar. 2024
Dear Aviad,Thank you for taking the time to share your feedback. We're pleased to see that you had a positive experience during your stay. If there are any specific areas where we could improve and earn that extra star for your future visits, please don't hesitate to let us know. We value your input and look forward to hosting you again at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Scott, New York
1 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just love the staff and the room is expectional with the classic tub/shower combination so Hyatt xo s.
Scott
Se hospedó 3 noches en febrero de 2024
Respuesta de Jan Peter van der Ree, el 1 mar. 2024
Dear Scott,Thank you for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed the exceptional service from our staff and found the room to meet your expectations. Your kind words are greatly appreciated.We hope to have the pleasure of welcoming you back for another exceptional stay at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Marcia
15 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Otima!!
Otima como sempre!!
Já me hospedei outras vezes e é sempre ótima
Marcia
Se hospedó 2 noches en febrero de 2024
Respuesta de Grand Hyatt Berlin, el 16 feb. 2024
Dear Marcia,thank you so much for having chosen to stay with us and for your loyalty. It is great that everything was to your entire satisfaction and that you enjoyed your stay to the fullest. My team and I cant wait for your return.With kind regards,Jan Peter van der ReeGeneral Manager
4/10 Malo
Anders
Viaje de negocios
13 feb. 2024
No le gustó: Limpieza y servicio y personal
Quality of hotel!
Not impressed, 5 star it is not. Two days and no room service. Having full days and then come home to a room the way it was left in the morning, not so impressive. Breakfast, ordered 2 fried eggs, reminded waiter after 15 min. After 30 min I left, and without eggs being served.
Anders
Se hospedó 1 noche en febrero de 2024
Respuesta de Grand Hyatt Berlin, el 14 feb. 2024
Dear Anders,thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We understand the importance of timely and efficient room service, and we apologize for the oversight in not providing this service during your stay. Rest assured, we will review our procedures to ensure that such instances are addressed promptly and efficiently in the future.Regarding the breakfast experience you described, we deeply regret the delay and the inconvenience it caused you. Please accept our sincere apologies for the oversight and the delay in serving your order. We will investigate this matter with our restaurant team to ensure that such incidents are not repeated.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. We hope that you will give us another opportunity to exceed your expectations on your next visit. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything we can do to make amends.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Mike
Viaje de negocios
11 feb. 2024
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mike
Se hospedó 6 noches en febrero de 2024
Respuesta de Grand Hyatt Berlin, el 13 feb. 2024
Lieber Mike,vielen Dank für Ihren Besuch im Grand Hyatt Berlin. Es ist schön, dass Sie sich bei uns vollkommen wohlgefühlt haben. Wir freuen uns auf Ihren nächsten Aufenthalt und stehen für Fragen und Wünsche immer gerne zur Verfügung.Mit den besten Grüßen, Jan Peter van der ReeHoteldirektor
10/10 Excelente
Doron
30 ene. 2024
Doron
Se hospedó 2 noches en enero de 2024
Respuesta de Jan Peter van der Ree, el 22 mar. 2024
Dear Doron,Thank you for your feedback! We're glad to hear that you had a positive experience. If you have any further comments or if there's anything we can improve upon, please don't hesitate to let us know. We hope to welcome you back again soon!Kind regards,Jan Peter van der ReeGeneral Manager
2/10 Terrible
Morgan
28 ene. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Morgan
Se hospedó 2 noches en enero de 2024
Respuesta de Jan Peter van der Ree, el 1 feb. 2024
Dear Morgan,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations, and we would appreciate more details on the specific aspects that led to your rating of 2 out of 10. Your input is crucial for us to identify areas that need improvement.If you could share additional information about your stay, it would help us better understand your concerns and take appropriate actions. We are committed to providing the best possible experience for our guests, and your feedback plays a vital role in achieving that goal.We genuinely value your opinion, and we hope to have the opportunity to address your concerns and welcome you back for a more positive experience in the future.Kind regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Florian, München
28 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Florian
Se hospedó 2 noches en enero de 2024
Respuesta de Jan Peter van der Ree, el 1 feb. 2024
Lieber Florian,ich möchte die Chance nutzen, um mich bei Ihnen für Ihren Besuch zu bedanken. Es ist mir eine Freude zu lesen, dass Sie sich so wohlgefühlt haben und es Ihnen an Nichts gefehlt hat. Wir freuen uns auf Ihren nächsten Besuch und sind jederzeit gerne für Sie da.Mit herzlichen GrüßenJan Peter van der ReeGeneraldirektor
10/10 Excelente
Frank
26 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top
Et super dejligt hotel , kæmpe parkeringsplads under hele o rådet , direkte adgang derfra til i indkøbscenter togstation , 👍👍👍👍
Frank
Se hospedó 3 noches en enero de 2024
Respuesta de Grand Hyatt Berlin, el 29 ene. 2024
Dear Frank,Thank you very much for your kind words and positive review! We are delighted to hear that you enjoyed your stay at our hotel.We are glad that you found our parking facilities convenient and that you appreciated the direct access to the shopping center and train station.Your satisfaction is our priority, and we are thrilled that you had a great experience with us.Thank you again for taking the time to share your feedback. We look forward to welcoming you back in the future!Best regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
ALEXANDER
Viaje en grupo
21 ene. 2024
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
ALEXANDER
Se hospedó 3 noches en enero de 2024
Respuesta de Grand Hyatt Berlin, el 29 ene. 2024
Lieber Alexander,vielen Dank für Ihren Besuch im Grand Hyatt Berlin. Es ist wirklich sehr schön, dass Sie sich bei uns wohlgefühlt haben. Wir freuen uns schon sehr auf Ihren nächsten Besuch.Beste Grüße,Ja Peter an der ReeHoteldirektor
10/10 Excelente
N COMPANY
Viaje en grupo, Viaje de negocios
11 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
N COMPANY
Se hospedó 7 noches en enero de 2024
Respuesta de Grand Hyatt Berlin, el 15 ene. 2024
Dear N COMPANY, thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction. My team and I look forward to your return and we remain at your disposal.Kind regards,Jan Peter van der ReeGeneral Managaer
10/10 Excelente
Danny
7 ene. 2024
Le gustó: Limpieza y condiciones de la propiedad
Danny
Se hospedó 1 noche en diciembre de 2023
Respuesta de Grand Hyatt Berlin, el 9 ene. 2024
Dear Danny,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction. We look forward to your return and remain at your disposal for any questions and wishes.Kind regards,Jan Peter van der ReeGeneral Manager
8/10 Bueno
Gavin
7 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gavin
Se hospedó 8 noches en diciembre de 2023
Respuesta de Grand Hyatt Berlin, el 9 ene. 2024
Dear Gavin,thank you so much for your recent stay with us. It is great that everything was to your entire satisfaction. We look forward to your return and remain at your disposal for any questions and wishes.Kind regards,Jan Peter van der ReeGeneral Manager
8/10 Bueno
martyn
Viaje en pareja
7 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good clean hotel in great location with a very comfortable bed. Only downside was the quite relaxing spa was always really busy and full of children so hardly relaxing and sometimes impossible to use.
martyn
Se hospedó 5 noches en diciembre de 2023
Respuesta de Grand Hyatt Berlin, el 9 ene. 2024
Dear martyn, Thank you for your positive review and feedback on your recent stay. We are pleased you enjoyed our clean hotel, great location, and comfortable beds. We apologize for any inconvenience in the spa due to high occupancy, particularly with children. We will address this to ensure a more relaxing experience for our guests. Your feedback is valuable, and we hope to welcome you back for an improved stay in the future.Kind regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Juha
3 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kantapaikka
Erinomainen palvelu, loistava sijainti.
Eleetön, tyylikäs hotelli. Ei kristallikruunuja eikä olkapolettipellejä.
Juha
Se hospedó 7 noches en diciembre de 2023
Respuesta de Grand Hyatt Berlin, el 9 ene. 2024
Dear Kantapaikka, Thank you for your kind words and positive feedback on our excellent service and great location. We're delighted to hear you enjoyed your experience, and we look forward to welcoming you back on your next visit.Kind regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Robert Lee
2 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful state
Robert Lee
Se hospedó 2 noches en diciembre de 2023
Respuesta de Grand Hyatt Berlin, el 5 ene. 2024
Dear Robert Lee,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction and we look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager
10/10 Excelente
Melanie Anita Koch
31 dic. 2023
Melanie Anita Koch
Se hospedó 3 noches en diciembre de 2023
Respuesta de Grand Hyatt Berlin, el 22 ene. 2024
Liebe Frau Koch,vielen Dank für Ihren Besuch im Grand Hyatt Berlin. Es ist schön, dass Sie vollkommen zufrieden waren und alles Ihren Wünschen entsprach. Mein Team und ich freuen uns auf Ihren nächsten Besuch.Beste GrüßeJan Peter van der ReeHoteldirektor