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Opiniones de Sonesta Select Bettendorf

3 out of 5
Sonesta Select Bettendorf
895 Golden Valley Dr, Bettendorf, IA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 444 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 294 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 118 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 69 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 75 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jose carlos

Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 29 oct. 2023
Dear Jose,We're sorry to see your rating, and we would appreciate any feedback you have about your recent stay. We strive to provide the best possible experience for our guests, and your input can help us improve. If you have any comments or concerns you'd like to share, please don't hesitate to reach out. Your satisfaction is important to us.

10/10 Excelente

Daniel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Bella, el 22 ago. 2023
Thank you for choosing Sonesta Select, we appreciate your feedback and hope to see you again soon. Have a great day.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2018
Respuesta de Kristi, el 26 nov. 2018
Thank you for the wonderful review!

2/10 Terrible

William

Viaje familiar con niños
No le gustó: Servicio y personal
Upon checking and I asked about breakfast. I was informed that there would be no hot breakfast like advertised. This was one of the reasons we chose to stay here. Avoid the coffee, tastes like water. Shortly after our family put on our swimsuits to go to the pool. All doors are locked to the pool area and there was a huge barricade in front of the hot tub with no water in it. Was told that there was some maintenance work being done and no one could tell us when it would be back up and running. Last disappointment was there was an ant problem in the bathroom. I really wanted to cancel our reservation and go somewhere else/request a different room, but everything was fully booked in the area due to a big sporting event in the area that weekend. I will not be going back to a Sonesta anytime soon. Set your expectations really low if you’re gonna stay here.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Jeremiah

Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Matthew

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ann

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love the cleanliness and the soft comfy bed.
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Jen

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
when we went to check in we were told that the amenities that were listed on Expedia at booking were not actually available. No free breakfast, no cable TV, no pool. They did say we could call Expedia for a refund, so we took them up on it. The public restroom had 1 bar soap for all that used it.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Chad

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clearly the management is having difficulties. When you check in they have a sign that says they currently do not have breakfast, or cable TV, or a working pool (none of which we were told in advance); but they're working to resolve the situation ASAP (clearly not). The sign offers that you can cancel your reservation for free if you want (not very convenient when checking in at 10pm). We chose to stay just to keep things simple. The room was ok at best. The shower did not drain well. But since they had very few guests it was quiet at least. I hope management can turn things around. It looks like a nice facility if only they had some money to operate things the way it needs to be.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Place was very clean, but they've got some issues with staffing or something. Pool, cable & breakfast temporarily unavailable, none of which was a big deal to us. However, we only got hand towels, no regular towels because all were sent to a laundry service & wouldnt be back to 9am the next day. Mind you, I had booked this like a week in advance; that was certainly not cool. Our room also didn't have a blow dryer (2 women staying), but front desk was able to get us one...that only worked on low. Not huge things, but issues. But our room was extremely clean, which to me, is super important.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Becky

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

2/10 Terrible

LuAnn

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Herb

Le gustó: Limpieza y servicios
Was being renovated
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Michelle

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Sawyer

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Steven

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
There was no free breakfast as advertised. The pool did not work nor did the tvs work

6/10 Aceptable

Stephanie

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Upon arrival I was immediately told they wouldn't have the continental breakfast, the tvs didn't work, and the pool was closed. They did offer to let me cancel with no fees but after being on the road all day I just wanted a shower. The room I booked a month ago and confirmed the day before was not available which really sucked because it was an ADA room as I'm disabled. Fortuntaely the room I did get had a bar in the shower but still... The room was clean and the bed was comfortable. There was no soap. The "secure" door from the back parking lot to where my room was didn't lock so no key card was required so not exactly secure. And while I've traveled a lot something about this place turned me into a dehydrated mess overnight, both nights. So a travel humidifier would be advisable. If I stayed here again it would simply be because the convenience of the location.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Heather

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
I would not recommend this property. At arrival,a sign was at the desk stating that breakfast would not be available because trucks did not arrive. During checkin, the receptionist mentioned the pool was closed for maintenance and the TVs were not working in the rooms. The room was clean, but upon inspection there weren’t any towels in the room. No place to dry hands after using restroom. Hand soap was not available either. I contacted the front desk regarding the towels and they only brought 1 towel. There were two of us in the room. I stopped by the front desk to get another towel. They said they would bring it to the room. The towel was never delivered. It was a shame. The hotel could be really nice, but changes need to be made.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Angie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Tiffany

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As many times as I stayed here I never noticed the extra charges they were putting on my card.
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Jose

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
At check in, we were inform there was no breakfast, TVs aren't working and the pool was closed. Room was dirty, toilet not working, no soap, toilet paper or towels. The side door lock is broken, so anyone can come in - not safe. I WANT MY MONEY BACK.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Delores

Bed clean- bath clean. No TV, no pool, no decent breskfast
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Trishia, Coralville

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Worst hotel experience I’ve ever had at this price point. Got in late with tired children and told: -NO breakfast -NO working pool -NO cable/working TVs THEN, after agreeing to stay without the amenities advertised due to lack of any real option, we found: -VERY broken pull out couch (had to put the mattress on the floor) -NO bedding available for pull out couch -NO comforter for one of the two queen beds -Room two doors down from us with obviously punched in broken door -Police presence, taking statements from several patrons downstairs as we were exiting I honestly don’t know that you can make this stuff up. Wish I could share photos. We asked to please speak with the manager and were told she was “busy”, no time to speak to guests with concerns. Told she would call later in the day; have not heard anything.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Ingrid

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No cable, no breakfast, no pool, no ice, no soap misleading and running bare bones. Poorly managed.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Like new. Would recommend. Easy check in
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Kristie

Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Jason

Le gustó: Limpieza y servicio y personal
Clean and comfortable. Bed is decent and pillows are great. At check in i was notified that the pool was out, the cable was out and ice machine was out. Not a big deal to me as i was just there to sleep at a fair price
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Joshua

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Tiffany

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property management is horrible they charged me extra when we arrived and tried telling me that I won’t get the money they took extra I won’t get back! Make sure you check your transactions
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Yvette

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Arrived at the hotel to check in and was informed that the pool was closed, no breakfast would be offered and there was no television service. I was told that I could call Expedia and they would honor the cancellation. Now Expedia and the hotel do not want to honor that cancellation. DO NOT BOOK a reservation here.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Anthony

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Started with my no reservation had to wait 20 minutes while they tried to find it then gave me a room with someone already in it after that gave me another room but told me with a different number ended up walking three times from one end of the motel to the reservation desk after that we couldn't turn off the heater it was on and very hot in the room could only open the windows about 3 in and then when we got back the door handle fell off overall I rate this one maybe two stars because it was very very clean that was friendly but they didn't know what they were doing
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

LuAnn

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jimi

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
1. Didn’t get the king room as requested while booking, hotel was not sold out it’s just there is no staff who works there to make room clean or available. 2. No breakfast (front desk asked me to cancel the booking, after driving 5 hours from another state who would book another hotel?) 3. No hand soap in room 4. TV doesn’t work 5. No manager on duty, asked for manager 3 times (to compensate some refund) but no answer from front desk or they couldn’t locate manager. 6. Hotel checkout receipt says different date. Hope I am not getting charge multiple times.
Se hospedó 2 noches en febrero de 2024

4/10 Malo

John

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Clean
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

AMBER

Viaje familiar
For the cost it was worth it!
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not a bad place to stay. Especially for price. Id stay again
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

2/10 Terrible

Nathan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in was smooth and easy. We had issues with the drain in our bathtub that we were told could not be resolved due to management. We found that the jacuzzi was not operational, and they have discontinued hot breakfast. These were all things that we were looking forward to and a reason. We booked the hotel. We will not come back.

2/10 Terrible

Jordan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is modern looking and clean. The breakfast was lacking, bagels only, and one of the outside door locks was jammed up. Otherwise excellent!
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Advertised breakfast but it consisted of bagels, apples, and coffee. Nothing more!
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Amy

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
When we checked in at 3:45pm we were told our room that we had pre booked and paid for was not ready and had to be put in a room with two queens. Also at that time we were then told there would be no breakfast since their truck did not deliver food. At this point they should have discounted out room! We were assured there would be coffee in the morning. In the morning my husband kept checking the front desk from 6:45am until 8:30 am, and no one was manning the front desk at all! This seems like a major safety issue! They need to get there act together!
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Kris, Papillion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It worked for me as a clean, quiet, and easy to find place for the night. Staff was completely good. However, since staffing levels appeared low (like most places seem to be these days) there was quite a wait for front desk service at check in & out, as well as when I stopped to ask a question. 4 stars on this point as if it is important to a reader, you should know. I didn't mark down because I didn't need a breakfast, and it didn't affect me. However, I am pretty sure that the site said it included a breakfast. Although there is a nice eating area and what looks as if it would be more than continental service, at 0855 when I checked out there was no indication that a breakfast existed -- nobody in the area, no food, no dirty tables. There were a number of empty water bottles in the trash can I used, but that was all.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Shannon

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable bed and quiet. Not the cleanest place. Found biscuits behind drapes. Not sure what's up with that?? Apples were rotten in the basket for breakfast. Wouldn't recommend staying there.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Malissa

Viaje familiar con niños
No le gustó: Servicios
Breakfast on sunday was dry bagels and rotten apples.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Jeffrey L

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Kalpesh

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No free breakfast!
On Hotels.com, it said that this hotel provides free breakfast and there was no breakfast available! Asked to replace the iron that didn't work. Customer service didn't provide a new iron that works! I would not go back if they don't have breakfast in the morning when hotels.com mentioned that they have free breakfast!
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Jesse

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was lovely
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Lemmecka Nickkay

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Easy check in wit professional staff, the room could of been a bit cleaner. Overal a 3 out of 5. Id stsy again as this is only 1 og ny many other times staying with them.
Se hospedó 1 noche en enero de 2024