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Opiniones de Copthorne Hotel Merry Hill Dudley

4 out of 5
Copthorne Hotel Merry Hill Dudley
The Waterfront, Level Street, Brierley Hill, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 467 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 344 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 125 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 1000 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JEREMIAS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de General Manager, el 4 jul. 2022
Dear Jeremias, We really appreciate your positive rating following your recent visit, thank you. We hope to have the pleasure of welcoming you again to the hotel in the not too distant future. Kind regards, Stuart Fleming General Manager

8/10 Bueno

GINES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de General Manager, el 8 abr. 2019
Dear Reviewer, We really appreciate your positive review following your recent visit, thank you. We hope to have the pleasure of welcoming you again to the hotel in the not too distant future. Kind regards, Stuart Fleming General Manager

10/10 Excelente

Philip

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fab position on the canal. Staff were lovely. Would highly recommend this hotel. X
Se hospedó 3 noches en mayo de 2024
Respuesta de Operations Manager, el 8 may. 2024
Dear Phillip,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Thilan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Operations Manager, el 8 may. 2024
Dear Thilan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

julia

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Good location and quiet
Se hospedó 1 noche en mayo de 2024
Respuesta de Operations Manager, el 8 may. 2024
Dear Julia,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good night sleep rooms clean could hear through walls. Did sleep good
Se hospedó 1 noche en mayo de 2024
Respuesta de Operations Manager, el 8 may. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Jonathan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed our stay, hotel was clean and staff were really helpful. Kettle in the room was faulty, spoke to the desk and a replacement was sent up quickly. Close to nearby shopping centre which was great for choosing somewhere to eat.
Se hospedó 1 noche en abril de 2024
Respuesta de Operations Manager, el 30 abr. 2024
Dear Jonathan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Aceptable

Martin, County Durham

Viaje de negocios
Le gustó: Servicio y personal
The room I stayed in was very dated and tired. The bathroom, in particular, was in desperate need of an update. There was loose, mouldy silicone around the bath and shower area. Also, the pipes were rattling and banging, which woke me up several times throughout my two-night stay. I didn't mention these issues to the hotel staff because they didn't even ask me if everything was fine while checking out. Despite paying more than other hotels and expecting the standard that Copthorne portrays, I won't be returning to this hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Operations Manager, el 11 abr. 2024
Dear Martin,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Se hospedó 1 noche en abril de 2024
Respuesta de Operations Manager, el 11 abr. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Kerwin

Le gustó: Servicio y personal y condiciones de la propiedad
I’ve stayed in the Copthorne on several occasions and the staff are always courteous and friendly. I have no problem recommending this to anybody who want to be near Birmingham, but far enough to enjoy the countryside. This is an excellent hotel and affordable with a swimming pool and sauna
Se hospedó 2 noches en abril de 2024
Respuesta de Operations Manager, el 11 abr. 2024
Dear Kerwin,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

joanne

Se hospedó 1 noche en marzo de 2024
Respuesta de Operations Manager, el 22 abr. 2024
Dear Joanne,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Graham

I used to live in the area but only 2nd time at premises , can’t knock it in any way . Once through main doors could feel the heating , Reception staff brilliant and welcoming . On first floor and apartment was massive and very clean, everything you could wish for 10 out 5 . No way can l knock it .👍😄🌹
Se hospedó 1 noche en marzo de 2024
Respuesta de Operations Manager, el 30 mar. 2024
Dear Graham,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very freindly staff, great room and breakfast. Bar cocktails were from ready made bladder bags which was disappointing.
Se hospedó 1 noche en marzo de 2024
Respuesta de Operations Manager, el 30 mar. 2024
Dear Paul,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Josephine

Viaje en pareja
Very quick check in, room was clean comfortable and warm. Restaurant was nice too, thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de Operations Manager, el 24 mar. 2024
Dear Josephine,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Aceptable

Darryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Rooms need some TLC outdated and need painting etc
Se hospedó 1 noche en marzo de 2024
Respuesta de Operations Manager, el 23 mar. 2024
Dear Darryl,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 11 mar. 2024
Dear Daniel,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

8/10 Bueno

Anthony

Se hospedó 1 noche en marzo de 2024
Respuesta de Operations Manager, el 30 mar. 2024
Dear Anthony,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Karen

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staff at this hotel are incredible. Nothing is too much trouble and everything is done with a smile. They are efficient, kind,and helpful. The pool is lovely, the food excellent. Going to the Copthorne in Merry Hill is like home from home.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 11 mar. 2024
Dear Karen,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As usual, the staff are excellent. They are welcoming and efficient and very friendly. I had made 3 separate reservations as i wasn’t sure how long i needed to stay. The changing that was necessary was made very easy and kindly done. This hotel has the best staff I have ever encountered. The health club is lovely too.
Se hospedó 1 noche en marzo de 2024
Respuesta de Operations Manager, el 3 mar. 2024
Dear Karen ,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Rebekah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.
Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 25 feb. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Rebekah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 25 feb. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We liked being able to use the pool and hot tub. Room was very comfortable. Staff were friendly and helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 28 feb. 2024
Dear Emily,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Louise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy
Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 21 feb. 2024
Dear Louise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Sharon

Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 21 feb. 2024
Dear Sharon,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Aceptable

Elaine

Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 13 feb. 2024
Dear Elaine,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Victoria

Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 13 feb. 2024
Dear Victoria,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Operations Manager, el 13 feb. 2024
Dear Denise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good rooms great Swimming pool,
Se hospedó 2 noches en febrero de 2024
Respuesta de Operations Manager, el 13 feb. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Kerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Operations Manager, el 13 feb. 2024
Dear Kerry,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Francesca

Se hospedó 3 noches en febrero de 2024
Respuesta de Operations Manager, el 13 feb. 2024
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Diane

Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 8 feb. 2024
Dear Diane,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 8 feb. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

James

Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 8 feb. 2024
Dear James,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

PM

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent overnight stay
Overnight stay in a comfortable bed in a clean room with all the facilities you would expect to find. Staff were very helpful, friendly and polite and the food at dinner and breakfast was plentiful and tasty and started @ 6:30am
Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 8 feb. 2024
Dear Reviewer,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Phil

Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager, el 8 feb. 2024
Dear Phil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 31 ene. 2024
Dear Rebecca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Anita

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Staff were really friendly and helpful. Rooms cleaned to exceptionally high standard. Whole hotel looked a bit tired but the excellent customer service more than made up for this. Used the spa facilities steam, sauna, jacuzzi and warm pool. Excellent value for money. Really comfortable stay.
Se hospedó 2 noches en enero de 2024
Respuesta de Operations Manager, el 31 ene. 2024
Dear Anita,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Trevor

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 26 ene. 2024
Dear Trevor,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

6/10 Aceptable

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 22 ene. 2024
Dear MIchael,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Andrew

Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 19 ene. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Kafil Uddin

Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 17 ene. 2024
Dear Kafil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Aceptable

Richard

Se hospedó 2 noches en enero de 2024
Respuesta de Operations Manager, el 15 ene. 2024
Dear Richard,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

David

Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 15 ene. 2024
Dear David,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Diane

Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 15 ene. 2024
Dear Diane,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Weekend Leisure Stay
Staff are really friendly and welcoming. Hotel itself is a bit dated but facilities are good and the hotel is clean. Free parking, great location for Merry Hill shopping and a short drive from Dudley zoo and castle.
Se hospedó 2 noches en enero de 2024
Respuesta de Operations Manager, el 9 ene. 2024
Dear Lisa,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

2/10 Terrible

Amanda

Viaje en pareja
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Hygiene and clanliness is awful 2 rooms literally un acceptable standard Reported no Housekeeping had to clean myself Spoke to management still waitingbfor response from them .
Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 9 ene. 2024
Dear Amanda,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.I have contacted you directly today.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Kerwin

Se hospedó 2 noches en diciembre de 2023
Respuesta de Operations Manager, el 22 ene. 2024
Dear Kerwin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Bueno

Sammy

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Operations Manager, el 31 ene. 2024
Dear Sammy,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Excelente

Keeley-Anne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just needs a little updating as it look very modern from the outside but the rooms only look very dated but it was a lovely stay and I would stay again the staff was all very nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
Dear Keeley-Anne,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Excelente

Farhaan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
Dear Farhaan,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager