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Opiniones de Hotel du Vin & Bistro Birmingham

4 out of 5
Hotel du Vin & Bistro Birmingham
Church Street, Birmingham, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 420 de 874 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 285 de 874 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 100 de 874 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 874 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 874 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Gorka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel and lovely food at the Bistro
Great value for money when booked special offer. Excellent Bistro and quiet surroundings.
Se hospedó 1 noche en junio de 2017
Dear Gorka, thank you for your kind review. So pleased you enjoyed a great stay! All the best, Tony and team

8/10 Bueno

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Booked a Deluxe room which was spacious and comfortable. Disappointed there was no fridge or safe in the room, but there was plenty of coffee/tea options (as with all hotels not enough milk) and biscuits/chocolates. Shower was big and water pressure good with plenty of hot water. We didn’t eat at the hotel as there were so many restaurants & cafes nearby. Within walking distance of shops and attractions. The staff at reception and in the bar were friendly and polite. Received a discount when parking at B4 car park about a 5 minute walk away. We would stay again if in Birmingham.
Se hospedó 1 noche en abril de 2024
Respuesta de Fleur Brookes, el 9 may. 2024
Dear Sarah,Thank you for your review, we are happy you enjoyed your stay with us.RegardsFleur

10/10 Excelente

Debra

Se hospedó 1 noche en marzo de 2024
Respuesta de Fleur Brookes, el 24 abr. 2024
Dear Debra,Thank you for your 5 star review.RegardsFleur

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First class hotel with great staff and facilities. Location superb.
Se hospedó 1 noche en marzo de 2024
Respuesta de Fleur Brookes, el 24 abr. 2024
Dear David,Thank you for your great review, we hope to see you again very soon.Kind regardsFleur

10/10 Excelente

elaine, Cartmel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel Du Vin is well located for shopping and restaurants. It has an excellent breakfast selection (we didnt dine in the evening so cannot comment). Staff were friendly, polite and knowlegeable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Fleur, el 24 mar. 2024
Dear Elaine, Thank you for your great review, we look forward to welcoming you back in the future. Kind regards

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our second stay in this wonderful hotel the suite was amazing and the bathroom was the best I’d ever seen in uk close to all the restaurants and would recommend to anyone
Se hospedó 1 noche en febrero de 2024
Respuesta de Fleur, el 2 mar. 2024
Dear Paul,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Fleur, el 2 mar. 2024
Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards,

8/10 Bueno

Jayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in a suite. Really special and lovely
Se hospedó 1 noche en enero de 2024
Respuesta de Fleur, el 2 mar. 2024
Dear Jayne,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

6/10 Aceptable

Ben

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Trading on former glories
Feels a little bit tired now. Could do with a redecoration and some investment in the little luxuries that the room rate warrants. No mini bar in the room. Not even a bottle of water. Used to be a great hotel chain but now not worth the price tag now.
Se hospedó 1 noche en enero de 2024
Respuesta de Fleur, el 2 mar. 2024
Dear Ben,Thank you for your feedback, we will take this up with the team. Kind regards

10/10 Excelente

Sam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Fleur, el 2 mar. 2024
Dear Sam, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 Excelente

bryan

Se hospedó 1 noche en enero de 2024
Respuesta de Fleur, el 2 mar. 2024
Dear Bryan, Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

10/10 Excelente

Jack

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Classy, comfortable and reliable
As you come to expect from Hotel Du Vin, the welcoming and attentive staff make the experience. Walking into the room you already feel like you’re in a special place, and our room didn’t disappoint. Very comfortable, well appointed and classical style. The only slight gripe was that our bathroom with roll top bath and walk through shower was a little cold - but when we casually mentioned this to the staff to suggest they check the heating, they struck off the drinks we had charged to our room as an apology, which was very unexpected.
Se hospedó 1 noche en enero de 2024
Respuesta de Fleur, el 2 mar. 2024
Dear Jack,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon.Kind Regards

8/10 Bueno

Allan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay
We did enjoy the stay at the hotel with friendly and efficient staff. The bed was a little uncomfortable as it was not level.
Se hospedó 2 noches en enero de 2024
Respuesta de Fleur, el 2 mar. 2024
Dear Allan,Thank you for your review, we are delighted to hear that overall you had a great stay with us. We hope to see you again soon. Kind Regards

4/10 Malo

Paul

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Arrived at 2.45pm for a 3pm check in. Room was not ready had a a drink in the bar tried to check in again at 3.15 Room still not ready. Having a dinner appointment at 3.30pm elsewhere meant we could not change and freshen up for this appointment. Arrived back to the hotel at 5pm room still not ready. I had booked a signature suite not a standard room and expected a little more effort be made to get the room ready. Eventually got in to the room at 5.15pm. Although the hotel is very nice the service is very poor no reason given to why the room was not ready. The grand hotel just up the road eclipses the service received at this hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Fleur, el 2 mar. 2024
Dear Paul, Thank you for your feedback, we will take this up with the team. Kind regards

2/10 Terrible

Stuart

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Paul

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Simon

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

David

The hotel staff are friendly. The bar is superb. Breakfast is very good. The communal areas are smart. However our bedroom and bathroom was very tired. The shower would not get hot just warm. The TV is too low to watch in bed. The bed was extremely comfortable.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Ellen

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

William

Viaje en pareja
Le gustó: Limpieza y servicios
Service at reception on arrival was poor. Room looked OK at first glance but for a "deluxe" room amenities limited. Room was starting to show it's age. Cold no matter what you changed heating to. Traffic noise too loud and was woken up by it throughout the night. Music was blaring from somewhere and bass vibration was felt until 5am. Couldn't work out if private function in hotel bar or from another room. Service in restaurant was terrible.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fleur, el 3 dic. 2023
Dear William,We regret the inconveniences you faced during your stay. We apologize for the shortcomings in reception service, room amenities, comfort, and disturbances. The restaurant service doesn't meet our standards, and we'll address this. Your feedback is valuable, and we'll strive to improve for your next visit.

8/10 Bueno

Kellie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fleur, el 3 dic. 2023
Dear KellieThank you for your great review, we look forward to welcoming you back to hotel du vin Birmingham.Kind regardsFleur.

10/10 Excelente

Karen

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Luxurious stay at Hotel du Vin. We stayed in a Classic room and were impressed with the comfort of the bed and the quality of the tea/coffee and toiletries. The hotel is located in a really nice part of Birmingham whilst being a quick walk from everything you need. Only thing missing from the room was a small fridge but the robes, slippers and Nespresso machine made up for this.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fleur, el 3 dic. 2023
Dear Karen,Thank you for choosing Hotel du Vin. We're delighted you enjoyed your stay in our Classic room, found the bed comfortable, and appreciated the quality amenities provided. Your feedback about the missing fridge is noted, but we're glad the robes, slippers, and Nespresso machine added to your experience.

6/10 Aceptable

karen

Le gustó: Limpieza y servicio y personal
Overnight stay in Birmingham
Room was pokey and dark, space was so tight, the wardrobe door could not be opened fully to access the tea and coffee making facilities. No fridge, air con. Didn’t work, heated towel rail didn’t work, bedside lamp didn’t work. Nice toiletries, but nailed to the wall . Service in the bar was good, didn’t eat at hotel, so can’t comment .
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fleur, el 3 dic. 2023
Dear Karen,We appreciate your recent stay at our hotel. We apologize for the inconveniences encountered with the room size, lighting, and difficulties accessing amenities. Rest assured, we'll promptly address the issues with the wardrobe, lack of a fridge, non-functional air conditioning, heated towel rail, and bedside lamp to ensure a more comfortable stay for our guests.We're pleased to hear about the positive experience with the bar service and the quality of the toiletries provided. Should you choose to dine with us in the future, we're eager to offer an exceptional dining experience that complements our service standards.Thank you for your valuable feedback, which helps us enhance our guests' experiences.

6/10 Aceptable

Detelina

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The suite we booked was dark and didn't look as it did in the pictures. The air conditioner didn't work, and despite that, there was non-stop noise coming from it. During the room cleaning, the housekeepers threw our clothes on the floor. However, the location is great - close to nice restaurants and a shopping area.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Fleur, el 3 dic. 2023
Dear Detelina,We apologize for the issues with the suite, including the discrepancies from the images, the malfunctioning air conditioner, and the disturbance caused by noise. We're sorry for the inconvenience during housekeeping. Nonetheless, we're glad you appreciated our hotel's great location near restaurants and shopping areas.Your feedback is valuable, and we'll work on improvements for your next visit.

10/10 Excelente

Lillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Great characterful room, brilliant staff and a lovely breakfast. Will definitely be going again.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Andy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The most comfiest bed ever!
Lovely one night stay, with the comfiest bed ever! friendly staff and nicely decorated. Would stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fleur, el 3 dic. 2023
Dear Andy,Thank you for your kind feedback! We're thrilled to hear that you had a lovely one-night stay and found our bed incredibly comfortable. It's delightful to know that you appreciated the friendly staff and our hotel's decor. We look forward to welcoming you back for another enjoyable stay!

8/10 Bueno

Debbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room was fine, but the bteakfast was a little disappointing; the jot playe was good, but we kept having to ask for refills for milk, for pastries etc....on borh mornings!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Fleur, el 3 dic. 2023
Dear Debbie,Thank you for sharing your feedback with us. We're glad to hear that you found the room satisfactory. However, we apologize for the disappointment with the breakfast experience, particularly regarding the need to request refills for milk and pastries on both mornings. We appreciate your comments, and we'll address this with our breakfast service team to ensure a better experience for our guests in the future.We hope to have the opportunity to provide you with an improved breakfast during your next stay.

8/10 Bueno

Natasha

Se hospedó 1 noche en noviembre de 2023
Respuesta de Fleur, el 5 nov. 2023
Dear Natasha,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

8/10 Bueno

Gail

Se hospedó 3 noches en octubre de 2023

4/10 Malo

Diane

No le gustó: Condiciones de la propiedad
Not luxury, barely adequate
Room tired, e.g.toilet stained, fridge didn't work, broken chair. Biggest issue was heating - sudden extremely loud noise started (sounded like a helicopter landing). Called reception and asked for new room, told that maintenance would come and bleed radiators. Solved issue for only half an hour, then the noise started again. We were then given a different room which was okay until 7.30am next morning when the same heating noise from a neighbouring room woke us up. So disappointed, and not even a gesture as an apology.
Se hospedó 1 noche en octubre de 2023
Respuesta de Fleur, el 5 nov. 2023
Dear Diane,We are sorry to hear the problems you had during your stay.We look into your feedback and take it up with the team.Kind regardsFleur

6/10 Aceptable

Sebastian

Viaje en pareja
Le gustó: Servicios
Great location of this 4-star-hotel cannot hide the fact that renovation is needed.
Se hospedó 1 noche en octubre de 2023
Respuesta de Fleur, el 2 nov. 2023
Dear Sebastian,Thank you for your review, we do hope you will try us again in the future.Kind regardsFleur

8/10 Bueno

Sarbjit

Se hospedó 1 noche en octubre de 2023
Respuesta de Fleur, el 2 nov. 2023
Dear Sarbjit,Thank you for your great review, we look forward to welcoming you back soon.Kind regardsFleur

6/10 Aceptable

Patricia

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Staff were excellent. Service at dinner and breakfast poor due to lack of staff
Se hospedó 1 noche en octubre de 2023
Respuesta de Fleur Brookes, el 2 nov. 2023
Dear Patricia,Thank you for your review, i hope you will consider trying us again.Kind regardsFleur

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en octubre de 2023
Respuesta de Fleur Brookes, el 13 oct. 2023
Dear Richard,Thank you for your great review, we love to hear you had a great stay with us.We hope to welcome you back soon.Kind regardsFleur Brookes

6/10 Aceptable

Steve

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Fleur Brookes , el 13 oct. 2023
Dear Steve,Thank you for your review, we hope you will consider staying with us again in the future.Fleur BrookesOperations Manager

10/10 Excelente

Emma

Respuesta de Fleur, el 29 oct. 2023
Thank you for your review, I am pleased to see you enjoyed our facilities and we look forward to seeing you again soon. Kind regards

8/10 Bueno

Sikander

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, breakfast cooked to order. Beautiful building and decor. However bed uncomfortable, mattress sagging in middle.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fleur Brookes, el 1 oct. 2023
Dear Sikander,It's great to hear you had a great stay, will will address the sagging bed with our maintenance team.Kind regardsFleur BrookesOperations Manger

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fleur Brookes, el 1 oct. 2023
Dear RichardThank you for your great review.Kind RegardsFleur BrookesOperations Manager

10/10 Excelente

Christopher, Atherstone

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a beautiful hotel. The spa needs to return. Room was huge but stains on the carpet and around the air conditioning units On the ceilings. Also the blinds don’t cover the windows fully so to light in a morning. Beautiful huge comfy bed and wonderful shower.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fleur Brookes, el 1 oct. 2023
Dear Christopher,Thank you for the the good review, we will get our team to address the issues you have raised in your review.Kind regardsFleur Brookes

10/10 Excelente

James

Se hospedó 1 noche en agosto de 2023
Respuesta de DGM, el 31 ago. 2023
Dear James, Thank you for the ten out ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de DGM, el 31 ago. 2023
Dear John, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excelente

Gillan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cute little boutique hotel.
This is a charming and comfy hotel in central Birmingham. The rooms are clean, well kept, and comfy. The staff is wonderful and helpful. I will absolutely stay again the next time I come to Birmingham.
Se hospedó 2 noches en agosto de 2023
Respuesta de DGM, el 31 ago. 2023
Dear Gillian, Thank you for the ten out of ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La seule problème est la placement de la toilette dans la salle de bains. Il fallait se positionner à l’angle à cause d’aucune espace pour les jambes.
Se hospedó 1 noche en agosto de 2023
Respuesta de DGM, el 10 ago. 2023
Dear Traveller, Thank you for the Ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excelente

Debbie

Se hospedó 1 noche en agosto de 2023
Respuesta de DGM, el 31 ago. 2023
Dear Debbie, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regards Corabeth Pearsall, Deputy General Manager

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel and service.
Great quality hotel. Reception and general staff excellent.
Se hospedó 1 noche en agosto de 2023
Respuesta de DGM, el 10 ago. 2023
Dear David, Thank you for the ten star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excelente

Duncan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 2 noches en agosto de 2023
Respuesta de DGM, el 10 ago. 2023
Dear Traveller, Thank you for the five star review following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very happy after my stay, staff were friendly on our arrival and the hotel public area and rooms were nicely decorated.
Se hospedó 1 noche en julio de 2023
Respuesta de Deputy General Manager, el 31 jul. 2023
Dear Richard, Thank you for the kind words following your stay with us here in Birmingham. I am pleased that you enjoyed your experience of HDV. I hope that we will see you back with us very soon.Very best regardsCorabeth Pearsall, Deputy General Manager