Detalle exterior

Opiniones de The Lodge at Chetola Resort

3.5 out of 5
The Lodge at Chetola Resort
185 Chetola Lake Drive, Blowing Rock, NC

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 645 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 244 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 1004 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Diego

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Carlos E

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buenas vacaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chetola Management, el 9 ene. 2024
Thank you so much for taking the time to leave us a 10-star review! We're thrilled to hear that you enjoyed your stay at Chetola Resort. If you have any specific feedback or suggestions on how we can make your next visit even more exceptional, please feel free to share. We truly appreciate your support and hope to welcome you back to Chetola in the future.

10/10 Excelente

Cesilia

Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Luis, Colombia

Le gustó: Condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
malas Condiciones
El lugar en general hermoso pero nosotros pedimos una cabaña para 4 personas, lo cual nunca se cumplio porque la cabaña tenia una habitacion con una cama doble y una sola con un sofa-cama el cual tenia un colchon muy delgado y viejo(se le sentian los resortes) su imposible dormir en ese colchon. Nos sentimos estafados con esa cabaña, la verdad pasamos 3 dias horribles para dormir.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Chetola Resort Management, el 8 may. 2024
William,Thank you so much for your great review! We're so glad you enjoyed your stay with us and can't wait to welcome you back again soon!

10/10 Excelente

Ashlie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean and easily accessible from the parking lot. The hotel had a clean, beautiful indoor pool. Our room overlooked a lake and the property is breathtaking. Highly recommend!
Se hospedó 2 noches en abril de 2024
Respuesta de Chetola Resort Management, el 1 may. 2024
Ashlie,Thank you so much for the wonderful review! We're so glad you enjoyed your stay with us at Chetola Resort, our beautiful amenities like our indoor pool, and views around the property. We hope you'll join us for another serene getaway soon!

6/10 Aceptable

Carmen

Okay
Se hospedó 2 noches en enero de 2024
Respuesta de Chetola Resort Management, el 1 may. 2024
Carmen,Thank you for your review. We sincerely apologize that your stay did not exceed your expectations and that it was just "okay". We hope you'll come back again in the future so that we can strive to exceed your expectations.

10/10 Excelente

Ellen, Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice resort. Lumpy pillows.
Se hospedó 1 noche en abril de 2024
Respuesta de Chetola Resort Management, el 1 may. 2024
Ellen,Thank you so much for your review and your feedback! We are happy to hear that overall you enjoyed your stay with Chetola Resort but apologize for the lumpy pillows. We will pass it along to lodging team so that we can evaluate whether or not it's time for new, less lumpy pillows. We hope you'll come join us again soon!

8/10 Bueno

Gisela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great time at the hotel, very good location, nice rooms and bathrooms. Restaurant was very good
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

jeh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is beautifully maintained. The staff is professional and attentive. The rooms are appointed very well. I will be back.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Hazel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en marzo de 2024
Respuesta de Chetola Management, el 25 mar. 2024
Thank you for choosing to leave a review for Chetola Resort. We appreciate your feedback. If you have any specific comments or details you'd like to share about your experience at our resort, please feel free to let us know. Your input helps us ensure that we continue to provide excellent service to all our guests.

8/10 Bueno

Tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean and nicely updated. No problems with the bathroom. The property is beautiful with a peaceful walking trail and lots of areas to sit or play games like corn hole. A couple of minor cons are that it’s easy to hear through the walls, mattresses aren’t that comfortable, and the elevators don’t seem to be high quality. Despite this we would definitely stay here again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Chetola Management, el 25 mar. 2024
Thank you for sharing your feedback about your recent stay at Chetola Resort. We're delighted to hear that you found the room clean and nicely updated, and that you enjoyed the beautiful property and its amenities, such as the walking trail and outdoor seating areas.We appreciate your comments about the noise levels, mattress comfort, and elevator quality. Your feedback helps us identify areas for improvement and we will certainly take it into consideration as we strive to enhance the guest experience.We're thrilled to hear that despite these minor cons, you would still choose to stay with us again. We look forward to welcoming you back and providing you with another memorable experience at Chetola Resort.

6/10 Aceptable

Julie, Chapel Hill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location. Definitely ask for a room that faces the lake - the other side faces the parking lot. They call it hillside view, but it’s a parking lot view.
Se hospedó 3 noches en marzo de 2024
Respuesta de Chetola Management, el 13 mar. 2024
Thank you for sharing your feedback about your stay at Chetola Resort. We're glad to hear that you found the location convenient. We apologize for any confusion regarding the room views and appreciate your suggestion to request a lake-facing room for a better experience. Your input helps us improve, and we hope to welcome you back for another enjoyable stay in the future. If you have any further comments or concerns, please feel free to reach out.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was beautiful, peaceful and serene. Restaurant and pool were great. Room was very clean and comfortable. Staff was great and very helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Chetola Management, el 13 mar. 2024
Thank you for choosing Chetola Resort for your getaway, and we're thrilled to hear that you enjoyed your stay with us! We're delighted that you found our property beautiful, peaceful, and serene, and that you were able to relax and unwind during your visit. It's fantastic to hear that you enjoyed our restaurant and pool facilities, and we're glad that you found your room clean, comfortable, and well-appointed. Our team strives to provide exceptional service, and we're delighted that they were able to assist you throughout your stay. We appreciate your kind words and feedback, and we hope to have the pleasure of welcoming you back to Chetola Resort for another wonderful experience in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Robin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like how close it is to the town. Great places to eat and shop. I did not like the resort fee that was added when I checked in. On the booking through expedia it stated all taxes and FEES included. The resort did credit me for the fee. I will defintely book there again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chetola Management, el 13 mar. 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the proximity of our resort to the town and the amenities it offers. We apologize for any confusion regarding the resort fee and appreciate your understanding. We strive to be transparent about all charges associated with your stay, and we're glad we were able to address this issue and credit you accordingly. We look forward to welcoming you back for another enjoyable stay in the future. If you have any further concerns or questions, please feel free to reach out to us directly. Thank you for choosing Chetola Resort, and we look forward to your next visit!

10/10 Excelente

Deivilaidy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 3 noches en febrero de 2024
Respuesta de Chetola Management, el 4 mar. 2024
Thank you for your review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another 5-star experience at Chetola Resort!

10/10 Excelente

Randy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First rate lodge, probably the cleanest room I’ve ever stayed in, the staff was great and made us feel very welcome, breakfast in the Timberlake restaurant was very good as was the service. We look forward to our next stay at Chetola!
Se hospedó 2 noches en febrero de 2024
Respuesta de Chetola Management, el 4 mar. 2024
Thank you for your fantastic review of Chetola Resort! We're thrilled to hear that you had a first-rate experience during your stay. It's wonderful to know that you found your room exceptionally clean, enjoyed the delicious breakfast at Timberlake restaurant, and received excellent service from our staff. We can't wait to welcome you back for another memorable stay. See you soon!

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love Chetola and so close to Downtown Blowing Rock. This is one of our favorite get aways!
Se hospedó 2 noches en febrero de 2024
Respuesta de Chetola Management, el 13 feb. 2024
We're delighted to hear that you love Chetola Resort and that it's one of your favorite getaways! Being so close to Downtown Blowing Rock definitely adds to the charm and convenience of our location. Thank you for your kind words, and we look forward to welcoming you back for many more wonderful stays in the future!

10/10 Excelente

Cesilia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Chetola Management, el 13 feb. 2024
Thank you for your review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another 10 out of 10 experience at Chetola Resort!

6/10 Aceptable

Jason

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Our room was ok, but looked dated. It also had a connecting door to the room beside us, and you could hear every word the people next to us said. The hair dryer was sparking and didn’t work well. Not what I expected for the price
Se hospedó 1 noche en febrero de 2024
Respuesta de Chetola Management, el 13 feb. 2024
We're sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We apologize for any inconvenience caused by the dated appearance of your room and the noise from the connecting door. Additionally, we regret that the hair dryer did not meet your expectations. Please know that we take these concerns seriously and will address them promptly to ensure a more comfortable and enjoyable stay for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 Excelente

lindsay

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Chetola Management, el 13 feb. 2024
Thank you for your review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another 5-star experience at Chetola Resort!

6/10 Aceptable

Thomas

Le gustó: Limpieza y condiciones de la propiedad
Although the property had very few guests, we were not offered an upgrade.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chetola Management, el 13 feb. 2024
Thank you for sharing your feedback. We apologize for any disappointment regarding the lack of an upgrade offer during your stay. Our team aims to provide excellent service to all guests, and we regret if your expectations were not met in this regard. We appreciate your comments and will use them to improve our services in the future. If you have any further concerns, please don't hesitate to contact us directly.

4/10 Malo

LeAnn

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Chetola Management, el 13 feb. 2024
We regret to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about your specific concerns to address them effectively. Please feel free to reach out to us directly with further details so we can work to improve and enhance our services. Thank you for sharing your review.

8/10 Bueno

Theodore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Chetola Management, el 13 feb. 2024
We're glad to hear that you had a positive experience overall. Your feedback is appreciated, and we're always striving to improve. If there's anything specific you think we could do better, please let us know. Thank you for taking the time to share your review!

2/10 Terrible

Debora

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
The hotel is very nice overall. But I found a dental floss in the shower at night. Reported the incident with receptionist at night. Nothing was done.
Se hospedó 1 noche en enero de 2024
Respuesta de Chetola Management, el 6 feb. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please rest assured that we have addressed this matter with our housekeeping team to ensure that such oversights do not occur in the future. We take cleanliness and hygiene very seriously. We truly appreciate your understanding and bringing this matter to our attention. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean with good amenities. Good restaurant on site. Friendly staff.
Se hospedó 2 noches en enero de 2024
Respuesta de Chetola Management, el 30 ene. 2024
Thank you for taking the time to share your positive feedback about Chetola Resort. We're delighted to hear that you found our property clean with good amenities, enjoyed the on-site restaurant, and encountered friendly staff during your stay.Your satisfaction is our top priority, and we appreciate your kind words. If there's anything specific you loved or any areas where we can improve, please feel free to share your thoughts. We look forward to welcoming you back to Chetola Resort for another wonderful experience.

10/10 Excelente

Myra

Se hospedó 2 noches en enero de 2024
Respuesta de Chetola Management, el 25 mar. 2024
Thank you for choosing to leave a review for Chetola Resort. We appreciate your feedback. If you have any specific comments or details you'd like to share about your experience at our resort, please feel free to let us know. Your input helps us ensure that we continue to provide excellent service to all our guests.

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to relax and enjoy the scenery.
Se hospedó 3 noches en enero de 2024
Respuesta de Chetola Management, el 30 ene. 2024
Thank you for taking the time to share your experience at Chetola Resort. We're pleased to hear that you found our resort to be a nice place to relax and enjoy the scenery. Creating a peaceful and enjoyable environment for our guests is one of our top priorities.If there's anything specific you loved about your stay or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excelente

Betsy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We visited Chetola on a snowy evening in January and felt that we were truly transported to another place. Beautiful facility with warm, accommodating staff and service. We’ll be back!
Se hospedó 1 noche en enero de 2024
Respuesta de Chetola Management, el 30 ene. 2024
Thank you for choosing to stay at Chetola Resort and for sharing your positive experience with us. We're delighted to hear that you felt transported to another place and enjoyed our beautiful facility, warm staff, and accommodating service.Your feedback is greatly appreciated, and we look forward to welcoming you back to Chetola Resort for another wonderful stay in the future. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again!

8/10 Bueno

Mandy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lodge and property are beautiful. The Staff was friendly. We were disappointed in the quality of the food at the Timberlake restaurant.
Se hospedó 2 noches en enero de 2024
Respuesta de Chetola Management, el 30 ene. 2024
Thank you for choosing Chetola Resort and taking the time to share your thoughts. We're delighted to hear that you found our lodge and property beautiful and our staff friendly. However, we regret to learn that the quality of the food at Timberlake restaurant did not meet your expectations.Your feedback is important to us, and we appreciate your honesty. We will certainly review this matter with our culinary team to identify areas for improvement and ensure a more satisfying dining experience for our guests.We hope you will consider returning to Chetola Resort, and we look forward to the opportunity to exceed your expectations in the future.

6/10 Aceptable

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Chetola Management, el 30 ene. 2024
Thank you for sharing your feedback with us. We value your opinion, and we're sorry to learn that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate any additional details you can provide regarding your stay.If there were specific areas where we can improve or if there are aspects that stood out to you, please let us know. Your insights are invaluable as we strive to enhance our services and make every guest's experience memorable.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

4/10 Malo

Ivan

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Relations, el 13 ene. 2024
Thank you for taking the time to leave us your feedback. Please accept our apologies that you were less than satisfied with your stay with us. We have researched your reservation and cannot find any record of you bringing any items to our attention during your stay so that we could have been given the opportunity to rectify any issues. We would all like to thank you for choosing to stay with us and hope that you will give us an opportunity to restore your faith in us in the future.

10/10 Excelente

Cassandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Picturesque and close to blowing rock town
Respuesta de Guest Relations, el 13 ene. 2024
Thank you for taking the time to leave us your feedback following your recent reservation. We would all like to thank you for choosing to stay with us and hope that we will have the opportunity to welcome you back again soon. Best regards, Guest Relations

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Chetola Management, el 9 ene. 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you enjoyed your stay at Chetola Resort. If you have any specific feedback or suggestions on how we can make your next visit even more exceptional, please feel free to share. We truly appreciate your support and hope to welcome you back to Chetola in the future.

10/10 Excelente

John

Se hospedó 3 noches en diciembre de 2023
Respuesta de Chetola Management, el 30 ene. 2024
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience at Chetola Resort. Your positive feedback means a lot to us, and we're delighted to know that our efforts to provide a great stay did not go unnoticed.We look forward to the pleasure of hosting you again in the future. If you have any specific highlights or aspects of your stay that stood out, feel free to share them. Your insights are valuable as we strive to continuously enhance our guests' experiences.

6/10 Aceptable

Regine

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Chetola Management, el 9 ene. 2024
Thank you so much for taking the time to leave us a 6 out of 10! We're thrilled to hear that you enjoyed your stay at Chetola Resort. If you have any specific feedback or suggestions on how we can make your next visit even more exceptional, please feel free to share. We truly appreciate your support and hope to welcome you back to Chetola in the future.

8/10 Bueno

Catherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chetola Management, el 20 dic. 2023
Thank you so much for giving us a 8 of 10 rating! We appreciate your positive feedback and are thrilled to know you had a great experience. If you have any specific comments or suggestions you'd like to share, we'd love to hear them.Looking forward to welcoming you back for another wonderful experience at Chetola Resort!

10/10 Excelente

Albert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful resort with lots to do. The dinner at the restaurant was outstanding!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chetola Management, el 20 dic. 2023
Thank you so much for your delightful review! We're thrilled to hear that you found Chetola Resort beautiful and that you enjoyed an outstanding dinner at our restaurant. It's wonderful to know that our efforts to provide a memorable experience were successful.Our team takes great pride in delivering exceptional service and cuisine, and it's rewarding to receive positive feedback. Your kind words are truly appreciated.If there's anything specific that made your dining experience outstanding, or if you have any suggestions for improvement, we'd love to hear more. Your insights are valuable as we continuously strive to enhance the guest experience.Once again, thank you for choosing Chetola Resort, and we look forward to welcoming you back for more wonderful experiences in the future.

10/10 Excelente

Kristi

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are clean and beds are actually comfortable. All the staff we encountered were polite. The restaurant there is pricy but convenient and the waitresses were pretty good also. Would stay here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chetola Management, el 20 dic. 2023
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our rooms clean, the beds comfortable, and the staff polite during your stay at Chetola Resort.It's wonderful to know that you appreciated the convenience of our restaurant and the service provided by our waitresses. Your kind words serve as a great encouragement to our team.We're honored that you would consider staying with us again. Should you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We're here to ensure your experience is exceptional each time.Thank you once more for choosing Chetola Resort, and we eagerly await the opportunity to welcome you back.

10/10 Excelente

Jessica

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a beautiful place to stay if you’re there to enjoy the area for Christmas. We were so close to Tweetsie and the property itself is beautifully decorated inside and out for the holiday. Our room was clean and cozy. The staff at the Lodge and in the restaurant were so friendly. We hope to visit again!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chetola Management, el 20 dic. 2023
Thank you for sharing your delightful experience at Chetola Resort during the Christmas season! We're thrilled to hear that you enjoyed the festive decorations both inside and outside the property, creating a beautiful and cozy atmosphere.It warms our hearts to know that the staff at the Lodge and in the restaurant contributed to making your stay memorable. Your kind words about their friendliness are truly appreciated.We look forward to the opportunity to welcome you back for another visit. If there's anything specific you'd like to experience or explore on your next stay, please feel free to let us know. We're here to ensure your future visits are just as wonderful.Thank you for choosing Chetola Resort, and we can't wait to have you back!

10/10 Excelente

Catherine

Viaje en pareja
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chetola Management, el 20 dic. 2023
Thank you so much for giving us a 5-star rating! We appreciate your positive feedback and are thrilled to know you had a great experience. If you have any specific comments or suggestions you'd like to share, we'd love to hear them.Looking forward to welcoming you back for another wonderful experience at Chetola Resort!

10/10 Excelente

Vanessa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was lovely and well designed. The staff were very friendly. The hot tub jets did not put out enough power but it was a nice, large hot tub and the environment was quite pleasing.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chetola Management , el 29 nov. 2023
Thank you for your positive review! We're delighted to hear that you found everything lovely and well-designed. It's wonderful to know that our staff's friendliness left a positive impression on you. We appreciate your feedback about the hot tub and will certainly look into enhancing the jet power for a more enjoyable experience. We hope to welcome you back soon for another pleasing stay!

10/10 Excelente

Theresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful
Se hospedó 4 noches en noviembre de 2023
Respuesta de Chetola Management , el 29 nov. 2023
Thank you for the kind words! We're thrilled to hear that you found our place beautiful. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to welcome you back soon!

6/10 Aceptable

Natasha, Davidson

Viaje en pareja
The room was clean, but the showers have a “safety feature” that stops them from getting hot. It was cold in the mountains and we wanted warm showers. They sent a repairman but he said he couldn’t override the safety lock that stopped the shower handle from going more than 3/4 of the way toward hot. Big bummer to be shivering in and after our showers. Also would have appreciated a coffee station in the lobby so we could get some fresh coffee whenever, instead of that terrible in-room kind.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chetola Management , el 29 nov. 2023
We are terrible sorry for the inconvenience you experienced, and we understand some people enjoy hotter water, but we must take into consideration that everyone cant and the last thing we want is for someone to get burnt due to overly hot water. Lastly at 9am, we move the complimentary coffee to our wading room.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chetola Management , el 29 nov. 2023
Thank you so much for your 5-star rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chetola Management , el 29 nov. 2023
Thank you so much for your 10 out of 10 rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience. If you have any specific comments or suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful place and we will go back
Se hospedó 1 noche en octubre de 2023
Respuesta de Chetola Management , el 29 nov. 2023
Thank you for your positive feedback! We're delighted to hear that you had a wonderful experience. We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. We appreciate your support and hope to see you again soon!

4/10 Malo

Patricia

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Not well managed!
We were put in a room two doors down from someone with a dog who barked for hours. When we complained at the front desk, they said that there was nothing they could do.
Se hospedó 2 noches en octubre de 2023
Respuesta de Chetola Management , el 29 nov. 2023
We sincerely apologize for the disruption caused by the barking dog during your stay. This is not the experience we aim to provide, and we understand the impact it had on your comfort. Our team will review and address our policies to ensure a better resolution in such situations in the future. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.

10/10 Excelente

Andrew, Puyallup

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property - Lakeside view was very nice. Staff was excellent
Se hospedó 3 noches en octubre de 2023
Respuesta de Chetola Management , el 31 oct. 2023
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed the lakeside view and that our staff provided you with excellent service. Your kind words mean a lot to us, and we hope to welcome you back for another enjoyable stay in the future!