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Opiniones de Hotel 28 Boise Airport, Ascend Hotel Collection

2.5 out of 5
Hotel 28 Boise Airport, Ascend Hotel Collection
4111 Broadway Ave, Boise, ID

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 235 de 372 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 78 de 372 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 24 de 372 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 372 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 372 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Maria

Se hospedó 1 noche en abril de 2023
Respuesta de Assistant Management , el 7 may. 2023
Maria, thank you for staying with us and for taking the time to submit your rating. I see that we did not meet your expectations and for that I am so very sorry! We try to make every guest expieriance special and it pains me to hear that you did not enjoy your stay with us. I would really love to hear your feedback and learn what happened so that we may improve the guest expierience in the future

8/10 Bueno

Laura, Lompoc

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean, staff was pleasant.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

KITZIA

Le gustó: Servicios
Staff there is extremely friendly yet professional. The room was impeccable! I will definitely stay here again. Thank you for making my stay so comfortable!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

jim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very helpful
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Doyle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Definitely will stay there again when in Boise. The desk hostess Debi was an exceptional help!
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Jennifer, Clinton

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Nice clean property. Nice check in. Conveniently located with easy freeway access. Our room was super clean. Only problem was freeway noise outside our room.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

D. R.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Eileen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Courteous, friendly staff,clean facilities and comfortable beds. We will book there again.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk person was very welcoming.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Robert Christopher

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Broken and open sewer line in parking lot. Parking was difficult due to the number of busses in the area of the lot closest to entry points.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Danell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay. The continental breakfast had a great variety of food. The location was perfectly placed right off the freeway. Our room was very clean and spacious.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Kasie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Silvia

Clean and such a cool staff !!! I love this place so much
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Stephnay, Lewiston

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is our 2nd time here this season ...go to/from AZ. Will be our go to hotel in Boise area Ftont desk clerk was same one as last time. Made me feel at home the minute I walk into the lobby. Our room is huge and we love it.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Maribeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was concerned about outside exit doors were always unlocked. Anyone walking around the back west side enterance could get inside the hotel. Kinda scary at night.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Nicole

Viaje de negocios
Great property and great staff at the front, especially the woman in the bright colors.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Michael, Kings Mountain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

4/10 Malo

Melody

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff were known nd but no soap or lotions when arrived, no room access at 3pm and we have a baby, not notified no hot water for 10 hrs, vanity light out, No pool access
Se hospedó 3 noches en abril de 2024
Respuesta de tracey, el 15 abr. 2024
Hi Melody, thank you so much for your review, we do apologize for you not having hot water in the middle of the night into the morning, I kept you up to date with the issue and I do apologize profusely, during our conversation you mentioned the light out and I sent my tech to fix it, I am so happy he was able to fix it so promptly, our pool is a seasonal pool and was closed during your visit and will open up in May. thank you so much for staying with us. Safe travels :)

10/10 Excelente

Ruthann

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Aleksandra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I don’t get why anyone complains about this hotel? I love it :) stayed here 5 times already and always excited to go back bc the beds are so comfy :) no joke, took off the pillow cases so i could know what pillows they use to buy for my house. also the staff always so helpful & friendly; particularly night shift, tall guy with glasses. and daytime the precious older women with red hair and glasses :) i feel like family staying there at this point !
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Chris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Aaron is great.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Teah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Julya

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very welcoming and helpful
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Debbie

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Aaron was a very welcoming host! Made special arrangements for our am shuttle
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an unexpected stay and this hotel came thru for us. They even gave us an an upgrade. The only thing we didn't like was the sound of cars off the freeway, a bit unexpected but maybe if better soundproofing, would make it a great place to stay. Also the breakfast was delicious
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good property. Easy on and off the freeway.

8/10 Bueno

Timothy, Meridian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay around the airport. Quick and close.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Richard, Bothell

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Behind a truck stop style service station, but quiet, clean, comfortable, safe parking, and great staff.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

AlIcia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the easy convenience to the free way. The staff was wonderful. And the rooms were clean. The picture's of the airplanes tjrpughout the building were awesome. My only complaint is the breakfast. The eggs were runny lkke sitting in water. The sausage was frozen.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Jerald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good value for money
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Brandy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Tom

Very pleasant surprise
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Junae

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like that they had complementary breakfast. Also the hot chocolate and cookies in the lobby for gas. I had a great assortment of snacks and beverages. You could purchase as well.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Travis

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very small parking spaces and many larger pickup trucks made the parking situation more difficult than necessary. The halls have a faint odor of cat urine. Looks nicely remodeled in pictures, but in person it looks more like a cheap facelift.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Matthew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, convienence, great staff
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

ana, Hailey

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Delene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and Friendly staff
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Dori

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service!!!!
Se hospedó 1 noche en enero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Dori- Thank you so much for taking the time t complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 Bueno

Heather

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent service from staff. Even when we needed an extra room, they were able to get us the room across the hall. But to be honest the beds in both rooms during our stay were horribly uncomfortable. Everyone came home with sore backs from the beds. Maybe those need an upgrade? Everything else was great
Se hospedó 3 noches en febrero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Heather - Hi Dori- Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I am sorry that we fell short of your expectations in the bed depart- good rest is so very important when traveling. I have passed on the information to Tracey, our GM and we will be looking into the matressesI hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 Excelente

Jerald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was really surprised how nice and roomy my room was
Se hospedó 1 noche en febrero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Jerald-Hi Dori- Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Manager who checked me in was super welcoming and wonderfully sweet!
Se hospedó 1 noche en febrero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Keith-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. And, because of Tracey, our GM, we are more like family and it is fun to come to work !Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 Excelente

Jan, Pocatello

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
This is easy access to the airport, downtown & BSU. Only drawback, somewhat noisy outside due to a big truck parking. Very nice inside, staff helpful & pleasant.
Se hospedó 3 noches en febrero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Jan-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 5 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 Bueno

Mary

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Mary-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!I'm sorry we fell short of your expectations.I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback! I hope we will see you again if your travels bring you back to the Boise area and we are able to improve your experience.Safe Travels!Debi GuerricaechevarriaGuest Services

10/10 Excelente

anna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Anna-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 10 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 Bueno

Hossein

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I think that’s a decent Hotel with a very friendly staff.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Brandon

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de debi, el 22 feb. 2024
Hi Brandon-Thank you so much for taking the time to complete the review! I know just how important you time is in this day and age!Thank you for your 10 rating! I feel like we are more of a "Mom and Pop" place rather than just a chain. Our guests our very important to us and the only way we can continue to improve our services is through guests like you who provide us with important feedback!I hope we will see you again if your travels bring you back to the Boise area!Safe Travels!Debi GuerricaechevarriaGuest Services

8/10 Bueno

jessica, mccall

Le gustó: Limpieza y servicio y personal
Staff was friendly and helpful. The room was clean. The room was very noisy from the traffic. It is what it is…a hotel next to the freeway.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Michael

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Make sure your room is not on the freeway side
This is a nice hotel, it's clean and the beds are comfortable and the staff was friendly and helpful. BUT, if you stay here, you MUST request a room on the opposite side of the freeway, otherwise you will get NO sleep. The freeway is right next to the hotel and is busy throughout the night. My one complaint (and it's a big one and a reason for my poor overall rating) is that the staff should offer a room on the non-freeway side upon check in. I did not enjoy my stay and likely won't stay here again.
Se hospedó 1 noche en enero de 2024
Respuesta de tracey, el 22 feb. 2024
Thank you!