During our recent stay at the hotel, we encountered both positive and negative aspects. Allow me to provide a detailed account:
Front Desk Staff: Positive: The front desk staff were exceptionally helpful and accommodating. Their warm welcome set a positive tone for our stay.
Room Experience: Negative: Unfortunately, our initial room had a dirty bed, necessitating a room change. In the subsequent room, we noticed several issues:
The bathroom door frame was coming apart.
The window seals were in need of cleaning.
Coffee splatters adorned the bathroom walls.
Amenities:
Hot Tub: Regrettably, the hot tub was closed during our visit.
Pool Area: The pool area floor appeared less than pristine.
Breakfast was neutral: The breakfast offerings included scrambled eggs, yogurt, waffles, and cereal. there is room for improvement.
In summary, the front desk staff’s exceptional service was a highlight, but the cleanliness and maintenance issues require attention.