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Opiniones de American Inn & Suites

2.5 out of 5
American Inn & Suites
1215 S Story Street, Boone, IA

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 31 de 198 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 59 de 198 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 198 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 198 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 198 opiniones" "

7.2/10

Limpieza

7.4/10

Servicio y personal

5.8/10

Servicios

6.0/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had great service
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

John

Exactly as I expected. Nothing fancy, but clean cheap and fairly inexpensive.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

SONDRA

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Could not check in. Front desk is closed from 10:00 pm to 7:00 am. Arrived at 11:30 pm. Did not know establishment did not allow late check in. If I had known this, would not have booked.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Noel

Convenient one floor to our room. Secure entry after 10pm. Quiet.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Carla

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I work in boone and stay in a hotel and its great
Se hospedó 1 noche en noviembre de 2023
Respuesta de B.P. The Management, el 4 feb. 2024
Thank you for your five out of five positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excelente

William

Se hospedó 1 noche en noviembre de 2023
Respuesta de B.P. The Management, el 4 feb. 2024
Thank you for your five out of five evaluation of our hotel. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Bueno

David, Council Bluffs

Viaje familiar
Le gustó: Limpieza y servicio y personal
The property was clean but dated. Our service was fine. The "continental breakfast" was coffee/juice and a honey bun from a box. The pool was closed for the season, even though it's an indoor pool. There is a connected Mexican restaurant, which was convenient. The room price was maybe a little high for what we received.
Se hospedó 1 noche en octubre de 2023
Respuesta de B.P. The Management, el 4 feb. 2024
Thank you for your evaluation and feedback. We hope to see you again soon.

2/10 Terrible

Mysti

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worse hotel.
When I showed up on Friday they booked me into a dirty room and then move me to another room that had no towels why do I said that the pool was open and then the following day they said nope it's close for the season because it's not heated they refuse to give me a refund and I want a refund now this was a horrible place they also had six cockroaches in the hotel room. I asked for more towels at 10:00 at night and she said no they are right there you aren't getting anymore
Se hospedó 2 noches en septiembre de 2023
Respuesta de B.P. The Management, el 4 feb. 2024
We apologize your experience was anything less than completely satisfying.Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Malo

Lisa

Viaje en pareja
No le gustó: Servicios
Didn’t get to use the indoor pool, walls were super thin could hear everything. Couldn’t even watch anything on the tv the channels were not working due to cloudy skies.
Respuesta de B.P. Hotel Management, el 4 feb. 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 Bueno

Paul

Viaje familiar
Le gustó: Limpieza y servicio y personal
It was easy to get too
Se hospedó 1 noche en agosto de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 Aceptable

Pat

Viaje en pareja
Le gustó: Limpieza y servicio y personal
refurbished
Se hospedó 1 noche en agosto de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for evaluating our property. We look forward to seeing you again soon.

4/10 Malo

pat

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 Bueno

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good service...sketchy neighborhood
Se hospedó 1 noche en agosto de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your feedback. We look forward to seeing you again soon.

6/10 Aceptable

JonnieRose

Decent
The place was decent. Just had problems with our key the whole 1st night.
Se hospedó 2 noches en julio de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your feecback. We are sorry you had an issue with your key. We are glad you were satified with your stay. We look forward to seeing you again soon.

6/10 Aceptable

Kelly

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
The check in process was quick and easy. The female clerk that checked us in was very nice and friendly. The room was clean but the bed was extrememly uncomfortable. The check out process was very odd. The door to the lobby was locked so we had to ring a buzzer and when the clerk finally answered, he was rude and unhelpful.
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 Bueno

Randall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 Aceptable

Louise

No le gustó: Condiciones de la propiedad
Needs Improvement
They are refurbishing the hotel. Moved to a room that was away from the construction. Unfortunately some lights in the bathroom and room did not work nor did the refrigerator.
Se hospedó 1 noche en julio de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y comodidad de las habitaciones
Very disappointing
The beds were very uncomfortable. We were up at 6:30 and went to the continental breakfast that was from 5:30-9:30am. There wasn’t any food and no staff around to ask about it. Very disappointing.
Se hospedó 1 noche en julio de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 Bueno

Josephine

Se hospedó 3 noches en mayo de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your eight out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 Malo

Thomas

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Very old property although clean. Safe door lock broke with no respo se from office staff
Se hospedó 3 noches en mayo de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

6/10 Aceptable

Michael

Le gustó: Limpieza y servicio y personal
Very basic, everything pretty warn-out and old looking. However, they did have all amenities like fridge, microwave… coffee and packaged sweets in the lobby in AM. Despite being old and worn, it did appear clean. We thought the bed was very comfortable. We felt safe and things were quiet all night. I would stay here again - although I think it was overpriced for the age of property.
Se hospedó 1 noche en mayo de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your feedback. We hope to see you again soon.

2/10 Terrible

Marcella

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lights were all on one switch so if y shut off the light the plugins did not work. The bathroom had not been cleaned. The toilet was not even flushed. The best thing was the shower had lots of pressure.
Se hospedó 1 noche en mayo de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Malo

Cliente verificado

Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Old in need of repair, stinks
Se hospedó 1 noche en marzo de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Malo

Ronnie

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
I don't like stairs and I was placed on the third floor. The shower didn't drain properly. It just seemed like a $50 dollar room that I was charged $90 for. It was clean! No coffee service or even a drinking glass in the room. On the room key it says to drop off the key. There was no drop box.
Se hospedó 1 noche en febrero de 2023
Respuesta de B.P. Hotel Management, el 30 ago. 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 Excelente

Kevin

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2023
Respuesta de B.P. The Management, el 4 feb. 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excelente

Travis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2022
Respuesta de B.P. Hotel Management, el 30 ago. 2023
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Bueno

Randall

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2022
Respuesta de B.P. The Management, el 4 feb. 2024
Thank you for evaluating our property. We look forward to seeing you again soon.

8/10 Bueno

James

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Pleasant and convenient stay
I had a very comfortable stay. The desk clerks were friendly and helpful, as was the owner. Our room was cleaned daily and coffee and juices were available 24 hrs a day. The refrigerator and microwave in our room worked great. The only thing missing was "No Breakfast"...but there was a McDonalds and a Dairy Queen across the street.
Se hospedó 3 noches en octubre de 2022

8/10 Bueno

Amelia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall the stay was good. The staff was nice and helpful. The room was clean. The pool was freezing, and we were disappointed that there was no breakfast. I did call prior to our stay to confirm no breakfast so we made other arrangements.
Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Kelly

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Property was way overpriced. Property is older. Refrigerator wasn't on when we got there so couldn't keep anything cold right away. Complimentary toiletries were low quality. TV was small. But, it was clean and the bed was comfortable.
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Carrie

Viaje familiar
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

4/10 Malo

Lorrita

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bed and bath linen were dirty and stained. No breakfast as advertised. Way over priced for the conditions. Rooms and hall ways have a stale smoke odor
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Randall

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice people. Easy to get in and out of.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Top Hat

Le gustó: Servicio y personal
The room was clean, check in was easy, place is a little outdated, but cleanliness is most important to me and it was decent enough to spend the night.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Laura

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The web site says breakfast available and once arrive to check in you are told there is no breakfast
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room and property, everything worked, quiet. Will be staying there again.
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Fred

Se hospedó 1 noche en junio de 2022

6/10 Aceptable

michael

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
plumbing issue
Se hospedó 2 noches en mayo de 2022

4/10 Malo

Stella

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Very old worn out counter bathroom hot water faucet backward not like other hotels. It’s a dump
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Clifford

Se hospedó 2 noches en mayo de 2022

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Sorta Disappointing
Friendly and helpful staff. Dated hotel and could benefit from a remodel, but beds were comfortable and room was clean. The disappointing part of our stay - pool is closed indefinitely, no breakfast or even coffee stating due to Covid, but no attempt at a grab and go bag as other hotels are doing. At this point most hotels have restarted regular breakfast services - so I do not feel Covid can be used as an excuse anymore. Their price is too high without these amenities! Another thing we thought was kinda funny - room key card has printed 20% off your purchase at the local Burger King so we thought of grabbing a Whopper after a long day of driving - the place has closed! Bonus though - hotel is attached to a Mexican restaurant which has great food and margaritas!
Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Theresa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very clean our room. quiet area. Not far from where we needed to be.
Se hospedó 1 noche en febrero de 2022

6/10 Aceptable

Jessica

My peep hole was stuffed with tissue on the door door didn’t close right
Se hospedó 2 noches en noviembre de 2021

4/10 Malo

Brian

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

4/10 Malo

Anna

No le gustó: Servicios y condiciones de la propiedad
No shower curtain; no cups/plastic glasses for water; lamp above table didn’t work (and it wasn’t a burned out bulb because I tried the bulb in one of the other lamps and it worked).
Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Yi

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Misled by the name of the hotel chain
This is the worst hotel we have never stayed. The room and furniture are so old and worn out. There was breakfast included at booking. We booked believing that it would match the standards of American Inn and Suites. We were misled by the name.
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Clean but dated!
This place was cozy and very clean and comfortable for the price. It is dated so if you are looking for a spiffy updated marble bathroom, this isn't it. Bath sink has chips and same with Tub but everything worked just fine again for the price! It's perfect for an overnight stay though if you are on a budget. Worked great for me!
Se hospedó 1 noche en octubre de 2021

8/10 Bueno

terry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good value for the price.
Se hospedó 2 noches en octubre de 2021