Dear Luis Fernando, Thank you for choosing us and sharing your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparations, which do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jimmy, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Sincerely,Hotel Management

We apologize that you did not enjoy your stay with us, Dario. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Hello Mario. Thank you for taking the time to review your stay with us. We hope that you enjoyed our accommodations and hope to see you next time your travels bring you this way!

What a wonderful rating, Yonaida! We are more than ecstatic to see that you enjoyed your stay with us and that our accommodations were able to meet your needs! Thank you so much for choosing WoodSpring Suites!

Flor, thank you so much for the great review! We are very pleased your stay with us was great!

I'm so sorry you encountered an unpleasant odor and people smoking in the hallways! These are not the ways we want to be remembered and we will be addressing these issues. Thank you for your feedback.

As you know we are an extended stay hotel and housekeeping service is done on a biweekly basis in order for us to keep our rates low. We do offer housekeeping service at an additional cost

Thank you for the five star rating

Thank you for your wonderful review!

Dear Ha, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Geronimo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Please return and enjoy our best hospitality.Sincerely,Hotel Management

Dear Sherry, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Further, we regret that our breakfast choices were not meeting your expectations, and we will share them with the team for improvement. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jessica, We are pleased that everything went well for you during your visit to our city. Knowing that our location, clean, and comfortable rooms pleased you is excellent. Thank you for choosing us, and we look forward to your next stay. Sincerely,Hotel Management

Dear Theo, Thank you for choosing our hotel for your recent stay. We always try to honor guests' room requests, but it is only sometimes possible, depending on the occupancy. Our front desk team works 24/ 7 to help you have the best time while you are our guest. Further we are sorry for the disappointment caused by the broken clock in the room. We will instruct the team to check the room properly before delivering and keep the stock of supplies for the comfort of the guest's needs. Please return, and we hope you will choose to stay with us again on a future visit to the city for a better experience.Sincerely,Hotel Management

Dear Emmanuel, We apologize if there was any confusion or disappointment regarding breakfast offerings. We aim to provide accurate information about amenities. While some of our locations offer Grab-and-Go breakfast options, such as granola bars and packaged pastries, we understand that this may not meet every guest's expectations. Your feedback is important to us, and we will strive to ensure that future communications are clear and transparent. We appreciate your understanding and look forward to welcoming you back for a better stay.Sincerely,Hotel Management

Dear Helene, Thank you for choosing us. It is nice you had a pleasant time, but we are also sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

Dear Elizabeth, Thank you for sharing your review of your recent stay at Extended Stay America. We are thrilled our staff and your room are fantastic. However, we apologize for any disappointment regarding the indoor swimming pool. We understand your frustration and work to ensure this is addressed. Thank you for choosing us, and we hope to welcome you back for an enjoyable stay soon!Sincerely,Hotel Management

Dear Ricardo, Thank you for taking the time to provide your valuable feedback. We always want our guests to have an enjoyable visit. Therefore, we regret any disappointment caused by the cleanliness of our accommodations and the quality of the coffee. We appreciate your insights as they help us identify the areas where we can improve. We will address these matters with the respective teams for future enhancements. We hope to welcome you back in the near future and show you the superior stay our guests deserve.Sincerely,Hotel Management

Dear Andres, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Joshua, Thank you for sharing your feedback regarding your experience. We understand the importance of providing our guests with a peaceful and comfortable environment, and we are sorry for not meeting your expectations. Your concerns are of the utmost importance to us, and we appreciate your input as it helps us identify areas where we can improve. We appreciate your valuable feedback and are committed to providing you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Jennifer, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We sincerely regret any inconvenience, especially those related to the cleanliness and maintenance of our rooms, as this is a core focus of our commitment to guest satisfaction. Your comments have been shared with our team members, and we genuinely appreciate your candid feedback as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Marcelo, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Dear Mohamed, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. Your specific feedback regarding the breakfast will help us improve the dining experience for all our guests, and we are grateful for your feedback. Thank you for being our guest, and we look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear James, Thank you for sharing your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having various food options that met your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again on your next visit to our area.Sincerely,Hotel Management

Dear Otoniel, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Rita, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read your overall stay was pleasant, and that you enjoyed most of it. However, we regret the difficulties you had with the light in the restroom. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Keyry, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have shared your concerns with our team to ensure these concerns are not repeated. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management