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Opiniones de Renaissance Boston Waterfront Hotel

4 out of 5
Renaissance Boston Waterfront Hotel
606 Congress St, Boston, MA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 666 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 210 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 62 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 1002 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Joel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 3 noches en noviembre de 2023
Respuesta de Director of Operations, el 30 nov. 2023
Dear Joel, We are thrilled you had an excellent stay at Renaissance Boston Waterfront Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.David Reddick

10/10 Excelente

Lici

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de General Manager, el 7 jul. 2023
Dear Lici, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Renaissance Boston Waterfront Hotel. We look forward to having the pleasure of doing so again on your next visit to the area. Tom Walsh General Manager

10/10 Excelente

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ubicación
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager, el 10 may. 2023
Dear Juan, Thank you for choosing the Renaissance Boston Waterfront Hotel. Being so close to local attractions is one of the many benefits of staying with us. We hope you enjoyed touring our exciting city. We hope you will make the same choice when your travels bring you back to Boston.Tom WalshGeneral Manager

10/10 Excelente

Ray

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bueno
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 21 feb. 2023
Dear Ray, Thank you for rating your stay at Renaissance Boston Waterfront Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Tom WalshGeneral Manager

10/10 Excelente

Jesus

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelente hotel

8/10 Bueno

JORGE ANDRES AFANADOR

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
en el boucher decia que tenia parking y cuado llego con el carro me cobran 52 dolares diarios porque el parqueo era con valet y eso nunca lo advirtieron

8/10 Bueno

María del Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo excellente. Localización, personal, limpieza, facilidades. Excepto que el parking de ellos es valet y es muy costoso.
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Yamil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super
Se hospedó 7 noches en mayo de 2022
Respuesta de General Manager, el 16 jun. 2022
Dear Yamil, thank you for being our guest at Renaissance Boston Waterfront Hotel. We are thrilled to know we met your expectations and that you had a great stay. We look forward to your return and wish you all the best with your travels. Tom Walsh, General Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
El personal del frontdesk excelente, la piscina no estaba limpia y el servicio a la habitación retrasando. En general, estuvo bueno y tranquilo.
Se hospedó 3 noches en junio de 2021

10/10 Excelente

Gustavo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

Inmaculada

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
otel confortable
La experiencia ha sido buena. Habitaciones confortables aunque el hotel está un poco alejado
Se hospedó 4 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Buen hotel a buen precio, solamente algunos detalles como el tamaño de la regadera y la altura de las televisiones en las habitaciones podrían convertirlo en una excelente opción.
Se hospedó 3 noches en noviembre de 2019
Respuesta de General Manager, el 28 nov. 2019
Dear Guest, we are happy to read you had a pleasant stay with us and that you found us a great value. We also appreciate you letting us know the things you liked and the things you want to change. Thank you for your feedback, and we look forward to welcoming you back to the Renaissance Boston Waterfront Hotel. Tom Walsh, General Manager

10/10 Excelente

Verónica Paola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2019

10/10 Excelente

Cynthia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a perfect stay!
Respuesta de Director of Operations, el 22 abr. 2024
Dear Cynthia, Thank you for choosing the Renaissance Boston Waterfront Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David ReddickDirector of Operations

10/10 Excelente

Q, Columbia City

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed there with my family for Boston Marathon 2024. Great views and convenient.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Natalia, Miami

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, comfy rooms, great area
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Quyen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable…
Se hospedó 3 noches en abril de 2024
Respuesta de Director of Operations, el 18 abr. 2024
Dear Quyen, Thank you for choosing the Renaissance Boston Waterfront Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David ReddickDirector of Operations

8/10 Bueno

Roger

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff support
Se hospedó 2 noches en abril de 2024
Respuesta de Director of Operations, el 17 abr. 2024
Dear Roger, Thank you for choosing Renaissance Boston Waterfront Hotel and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. We hope to have the pleasure of doing so again in the future.David ReddickDirector of Operations

10/10 Excelente

Laurie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great experience here, requested conjoint rooms weeks in advance and was granted those rooms. Great customer service
Se hospedó 1 noche en abril de 2024
Respuesta de Director of Operations, el 15 abr. 2024
Dear Laurie, Thank you for your feedback on your recent visit to the Renaissance Boston Waterfront Hotel. We are delighted to hear that you had a great experience during your stay with us. It is fantastic to know that your request for connecting rooms was granted and that our team provided excellent service. Your satisfaction is our top priority, and we are delighted that we could accommodate your request. We look forward to welcoming you back for another enjoyable stay in the future.David Reddick-Director of Operations

10/10 Excelente

KEN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Director of Operations, el 4 abr. 2024
Dear Thomas, Thank you for choosing to stay at Renaissance Boston Waterfront Hotel and sharing your experience. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.David Reddick,Director of Operations

10/10 Excelente

Chris

Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Savio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Zhigang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Director of Operations, el 1 abr. 2024
Dear Zhigang, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

4/10 Malo

Matthew

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations, el 31 mar. 2024
Dear Matthew, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.David ReddickDirector of Operations

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations, el 30 mar. 2024
Dear Joseph, Thank you for the wonderful rating for Renaissance Boston Waterfront Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.David ReddickDirector of Operations

10/10 Excelente

Dana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Director of Operations, el 27 mar. 2024
Dear Dana, Thank you for the perfect rating. We are glad you had a wonderful time at Renaissance Boston Waterfront Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.David Reddick,Director of Operations

10/10 Excelente

Angelo

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Rick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I B Happy
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Niwde, Charlotte

Se hospedó 2 noches en marzo de 2024
Respuesta de Director of Operations, el 21 mar. 2024
Dear Niwde, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Renaissance Boston Waterfront Hotel.David ReddickDirector of Operations

10/10 Excelente

Michael Van

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Jack

Se hospedó 3 noches en febrero de 2024
Respuesta de Director of Operations, el 24 mar. 2024
Dear Jack, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered and give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.David ReddickDirector of Operations

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 1 noche en febrero de 2024
Respuesta de Director of Operations, el 1 mar. 2024
Dear Brian, Thank you for the wonderful rating for Renaissance Boston Waterfront Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.David ReddickDirector of Operations

6/10 Aceptable

Sharon

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice amenities and location is excellent. Person I had at check in was somewhat offish (but I recognize everyone has their moments and something else could have been at play). That aside, couldn’t beat the price for a last minute, February vacation trip.
Se hospedó 1 noche en febrero de 2024
Respuesta de Director of Operations, el 23 feb. 2024
Dear Sharon, Thank you for choosing to stay with us and sharing your review with fellow travelers. We are glad to know you overall had a pleasant stay and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, Please accept our apologies for the issues you experienced while checking in. We know a first impression is essential, and a friendly smile and efficient check-in is a very important step in setting the tone for a great stay. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again for a seamless experience.David ReddickDirector of Operations

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Director of Operations, el 22 feb. 2024
Dear Michael, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Boston Waterfront Hotel. We look forward to welcoming you back on your next visit.David ReddickDirector of Operations

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

John, South Yarmouth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Director of Operations, el 29 ene. 2024
Dear John, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Boston Waterfront Hotel; we hope to see you again soon. David Reddick,Director of Operations

8/10 Bueno

Sherri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very quiet and easy to walk to restaurants
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Director of Operations, el 28 ene. 2024
Dear Diane, All of us at Renaissance Boston Waterfront Hotel appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.David Reddick,Director of Operations

8/10 Bueno

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location to enjoy all Boston seaport had to offer. Shopping and restaurants all within walking distance.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GENERAL MANAGER, el 23 ene. 2024
Dear Mary, Thank you for choosing the Renaissance Boston Waterfront Hotel and for the kind review. We appreciate you mentioning how much you enjoyed our proximity to Seaport District's waterfront, an energetic hub of commerce, dining, and entertainment! Thank you again, and we hope to welcome you back soon.David Reddick,Director of Operations

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The young woman from Morocco at first desk was the most personable and greatest example of culture one could ask for. Marriott would be wise to give her a spot bonus as she represented all things good.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Mary F.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was wonderful! Everyone was pleasant and courteous. The Bartender, Allen Murphy was exceptionally attentive and congenial.
Se hospedó 2 noches en enero de 2024
Respuesta de Director of Operations, el 16 ene. 2024
Dear Mary, Thank you for being our guest at Renaissance Boston Waterfront Hotel. It is rewarding to know you had an outstanding stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind comments with Allen; thank you for mentioning him by name. We look forward to having you as our guest again!David ReddickDirector of Operations

10/10 Excelente

Stephen, Raleigh

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en noviembre de 2023
Respuesta de Director of Operations, el 10 ene. 2024
Dear Stephen, Thank you for sharing about your stay. We appreciate the generous remarks and are glad you could discover the luxury, convenience, and comfort of Renaissance Boston Waterfront Hotel! We understand the importance of the details that make up a great stay and are happy that our perfect location, luxurious accommodations, and friendly service enhanced your time with us. We hope to see you again soon.David ReddickDirector of Operations

6/10 Aceptable

David

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great hotel clean, spacious, great staff
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Julia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Operations, el 10 ene. 2024
Dear Julia, Thank you for the great rating! It is always exciting to know that we exceeded your expectations, and we are glad you enjoyed your stay. It was a pleasure serving you at Renaissance Boston Waterfront Hotel; we hope to see you again soon.David ReddickDirector of Operations