Servicio de la propiedad

Opiniones de W Boston, a Marriott Hotel

4 out of 5
W Boston, a Marriott Hotel
100 Stuart Street, Boston, MA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 674 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 189 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 63 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 42 de 1004 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Chema

Le gustó: Limpieza y servicio y personal
Was Great , we stay 1 night Everything Ok
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Experience Manager , el 8 jun. 2023
Hello Chema, Thank you for sharing your experience at W Boston! We love offering our guests engaging, meaningful experiences as well as easy access to the best of Boston. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.Courtney Velez Guest Experience Manager

8/10 Bueno

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was fine, except that there’s too much street noise during the dawn
Se hospedó 3 noches en mayo de 2023
Respuesta de Guest Experience Manager , el 29 may. 2023
Hello Hector, Thank you for sharing about your stay at our hotel, W Boston. We are pleased you enjoyed your overall stay with us. However, we apologize for the street noise you encountered. On your next visit, we will be happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. Thank you for choosing us, and we look forward to making your next stay perfect.Courtney Velez Guest Experience Manager

10/10 Excelente

Jack

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks
Se hospedó 1 noche en diciembre de 2022
Respuesta de Insider, el 30 dic. 2022
Hello Jack, We are pleased you chose W Boston for your recent visit to Boston. It is wonderful that you loved staying with us, and we will certainly share your compliments with our Talent. It was our pleasure hosting you, and we look forward to seeing you again the next time you are in the area. Happy Holidays.Matt Tomkewicz,Insider

10/10 Excelente

maria, key biscayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 1 noche en agosto de 2022
Respuesta de Insider, el 28 ago. 2022
Hello Maria, We are thrilled with your kind review, and we thank you for sharing your experience at W Boston! We love offering our guests luxury style, full of energy, and access to the best of Boston. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.Matt Tomkewicz,Insider

10/10 Excelente

Ana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo espectacular y excelente ubicación
Se hospedó 1 noche en abril de 2022
Respuesta de Insider, el 30 abr. 2022
Hello Ana, thank you for the outstanding rating for W Boston. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our fantastic location. Stop by again soon - we will be looking forward to it. Matt Tomkewicz, Insider

8/10 Bueno

Silvio Di, ARAURE

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Agradable
Se hospedó 6 noches en enero de 2022
Respuesta de Insider, el 15 ene. 2022
Hello Silvio, we are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at W Boston look forward to your next visit. Matt Tomkewicz, Insider

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gustó.
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019
Respuesta de W Insider , el 29 nov. 2019
Thank you for your review rating. How could we have made your stay perfect?

8/10 Bueno

chely, guadalajara

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
bien ubicado buenas instalaciones,personal amable ,y el serviciio de parking me parecio muy caro
Se hospedó 7 noches en septiembre de 2019
Respuesta de W INSIDER , el 6 oct. 2019
Hello Chely, Thank you for your review submission. We were delighted to host your trip to Boston. We hope to see you soon!

10/10 Excelente

Ernesto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en julio de 2019
Respuesta de W Boston team, el 17 jul. 2019
Hi Ernesto, We are happy you had a great stay and look forward to welcoming you back soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un buen Hotel bueno
Se hospedó 3 noches en abril de 2019
Respuesta de W Boston Team, el 4 may. 2019
Thank you for your feedback! We are thrilled to see you had a great stay and look forward to welcoming you back soon!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpio. Muy bonito. Muy moderno. Cerca del parque.
Se hospedó 2 noches en abril de 2019
Respuesta de W Boston team, el 25 abr. 2019
Thank you for your feedback!

10/10 Excelente

Diego

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2019
Respuesta de W Boston Team, el 13 abr. 2019
Hi Diego, Thank you for taking the time to share your feedback! We are thrilled to hear you had a great stay! We hope to see you back soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2018
Respuesta de g, el 13 jun. 2018
Thank you. We appreciate the feedback!

10/10 Excelente

ALBERTO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What I have come to expect form the W!
Great hotel. What I have come to expect when staying at a Starwood property. Party atmosphere at night in the Lobby. Sanctuary silence in my room. Awesome. Just stayed for a night while in transit. Located in a great spot for walking to restaurants and tourist attractions.
Respuesta de g, el 31 may. 2018
Thank you. We appreciate the feedback. Gildas Dousset Lead W Insider

10/10 Excelente

Carlos, CDMX

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy céntrico, agradable y moderno.
El hotel está muy cerca de Common Park y de la estación del Metro lo cual fue la mejor opción para trasaladarse en la ciudad. Cerca de Chinatown y la zona de tiendas de lujo. Muy cómodo, con personal amable y atento.
Se hospedó 5 noches en abril de 2018
Respuesta de g, el 1 may. 2018
Thank you. We appreciate the feedback. Gildas Dousset Lead W Insider

8/10 Bueno

Sandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de g, el 9 abr. 2018
Thank you for the feedback Sandro. See you back soon! Gildas Dousset Lead W Insider

10/10 Excelente

dan, cdmx

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Great location, great service. Si e you arrive they treat you excellent. Shame the hotel doesn t have parking lot, but not a problem at all.
Se hospedó 3 noches en enero de 2018
Respuesta de gildas, el 19 feb. 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2017

10/10 Excelente

Kellyanna

Viaje familiar
Le gustó: Servicios
5 Star!!
Se hospedó 4 noches en abril de 2024
Respuesta de Leadership Team, el 27 abr. 2024
Hello Kellyanna, We are pleased you had an energizing and fulfilling experience at W Boston and that we exceeded your expectations. Come back soon, we would love to provide you with another exceptional stay!W Boston Leadership Team

10/10 Excelente

Kattie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well appointed rooms with comfy beds and super clean.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience Manager , el 19 abr. 2024
Hello Kattie, Thank you for choosing W Boston! What a treat to read how much you enjoyed our refreshing rooms with comfortable beds. We like that our guests can escape and relax in our stylish, urban accommodations. We loved having you - stop by again soon!Courtney Velez,Guest Experience Manager

10/10 Excelente

KATHRYNE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a lovely stay at the W Hotel Boston. The staff was wonderful - Sharon at the front desk was particularly helpful and welcoming - and our room was spacious, beautiful and comfortable. The only downside is that the location is in a noisy neighborhood - in the theater district, with lots of nightlife - but we had earplugs, so we slept soundly nonetheless. We will happily come back again if we have the chance!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Experience Manager, el 19 abr. 2024
Hello Kathryne, We appreciate you choosing W Boston and providing valuable feedback about your stay. It is gratifying to know you loved our rejuvenating accommodations and that our Talent left such a warm impression. They emphasize giving every guest the best experience possible, down to the smallest detail, is something that makes us very proud. We will enjoy conveying your kind comments to them, especially Sharon. Having said that, we regret any noise issues you experienced. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Courtney Velez,Guest Experience Manager

10/10 Excelente

Karly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay for the Boston Marathon. Nice location near Boston common. Very nice room and good service
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Manager , el 18 abr. 2024
Hello Karly, It was a pleasure hosting your visit to W Boston while you were here for the Boston Marathon. Thank you for mentioning that you were pleased with our comfortable accommodations and kind hospitality, as well as our convenient location with seamless access to Boston Common. We hope you will join us again soon.Courtney Velez,Guest Experience Manager

10/10 Excelente

Sheila, Kenmore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Experience Manager, el 18 abr. 2024
Hello Sheila, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to W Boston. Courtney Velez,Guest Experience Manager

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Experience Manager , el 17 abr. 2024
Hello Alex, We are thrilled you had an excellent experience at W Boston, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Courtney Velez,Guest Experience Manager

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very updated!
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Experience Manager, el 7 abr. 2024
Hello Anna, Thank you for your generous feedback. We value hearing from our guests and love knowing how much you enjoyed our elevated property. We hope to welcome you again soon to W Boston. Courtney Velez,Guest Experience Manager

4/10 Malo

Joseph

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Lots of hotels in the area so you can easily do better. Hotel and rooms were small. There was a lot of loud music from outside until late at night. Doormen were consistently cold and not helpful. Hidden charges like $70/night parking and a $35/day tab guarantee.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Experience Manager, el 6 abr. 2024
Hello Joseph, Thank you for choosing us and for taking the time to evaluate your stay. We are sorry that you were disappointed with the size of your room. We offer many different room types to suit different travel needs, and we invite you to reach out to a W Insider, should you decide to visit us again. Furthermore, we apologize for the noise disturbances you endured and that you did not experience some of our team members at their best. We will follow up with the appropriate individuals and take action in keeping with our commitment to providing warm and welcoming service to our guests from start to finish. We would also like to share that our parking and destination fees are competitively priced and posted on our site so guests can have this information before booking with us. We value your feedback and hope you will give us another chance to make a better impression.Courtney Velez,Guest Experience Manager

6/10 Aceptable

Martin

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Experience Manager, el 25 abr. 2024
Hello Martin, We appreciate you taking the time to leave your rating and are happy if you liked various aspects of your visit. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon.Courtney Velez,Guest Experience Manager

10/10 Excelente

Carrie

The stay was terrific!
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Experience Manager, el 2 abr. 2024
Hello Carrie, We are pleased you had an energizing and fulfilling stay at W Boston and that we exceeded your expectations. Thank you for the generous rating, and we look forward to hosting you again soon.Courtney Velez,Guest Experience Manager

10/10 Excelente

Richard Paul, Washington

Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Experience Manager, el 17 abr. 2024
Hello Mr. Paul, Thank you for staying with us and for your gracious rating. On behalf of all of us at W Boston, we would like to invite you for another outstanding visit.Courtney Velez,Guest Experience Manager

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Manager, el 26 mar. 2024
Hello Tony, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we exceeded all of your expectations. We enjoyed having you at W Boston, and we hope we will continue to be your hotel of choice whenever you return to Boston. Courtney Velez,Guest Experience Manager

10/10 Excelente

Keith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The W is one of the most exceptional places we’ve ever stayed. The staff friendly and attentive, and the hotel immaculate. We’ve stayed in the corner king twice and can’t wait to come back. We had dinner this time in the gallery. The food and service was excellent!
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Manager, el 25 mar. 2024
Hello Keith, Thank you for your delightful review and for returning to stay with us at W Boston once again. It is exciting to read your generous remarks about our fantastic Talent and pristine property. We are also glad to know you enjoyed the delicious food we serve and that you were pleased with your stylish suite. We sincerely appreciate your dedication to staying with us again, and we look forward to your return. Courtney Velez,Guest Experience Manager

10/10 Excelente

Francine

Le gustó: Limpieza, servicios, condiciones de la propiedad
Perfect in every way.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience Manager, el 25 mar. 2024
Hello Francine, We are overjoyed to learn that from start to finish, your experience was nothing short of exceptional. It was a pleasure having you at W Boston, and we look forward to welcoming you again soon.Courtney Velez,Guest Experience Manager

10/10 Excelente

Joshua

Viaje en grupo
Excellent service. One of the best if not the best hotel stay I have had
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Experience Manager , el 24 mar. 2024
Hello Joshua, Thank you for choosing W Boston. We were overjoyed to read your compliments about our Talent’s dedication to distinct and tailored service. They were happy to hear they were a major part of making your stay with us a memorable one. Please visit us again the next time you are in the area!Courtney Velez,Guest Experience Manager

10/10 Excelente

Erin

The entire staff was very accommodating and helpful. The hotel is in a great location. The service in The Gallery and lounge were excellent as well.
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Experience Manager , el 23 mar. 2024
Hello Erin, Thank you for the outstanding rating for W Boston. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service and style as well as our fantastic location. It will be a pleasure to share your kind words with our spirited Talent. Stop by again soon; we will be looking forward to it!Courtney Velez,Guest Experience Manager

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would come back again
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Experience Manager, el 9 mar. 2024
Hello Michelle, We love knowing about your great visit to W Boston. With authentic and inspiring hospitality, our hotel is perfect for any Boston adventure. We can't wait for you to come back for another outstanding stay. Courtney Velez,Guest Experience Manager

10/10 Excelente

Myriah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience Manager, el 27 feb. 2024
Hello Myriah, We are delighted you had an outstanding experience at W Boston and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Courtney Velez,Guest Experience Manager

10/10 Excelente

VODLYNE

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience Manager, el 27 feb. 2024
Hello Vodlyne, Thank you for your gracious rating. On behalf of all of us at W Boston, we would like to invite you for another outstanding visit.Courtney Velez,Guest Experience Manager

8/10 Bueno

Marco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Manager, el 27 feb. 2024
Hello Marco, We are glad you enjoyed your time at W Boston. Thank you for your kind rating, and we look forward to your next visit.Courtney Velez,Guest Experience Manager

10/10 Excelente

Amanda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
After many hotel stays in Boston over the years, W Boston is easily our favorite. The rooms are impeccably clean and well-designed. The various amenities were top notch, from the restaurant to the lounge to the gym. The entire property is amazing!
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Manager , el 26 feb. 2024
Hello Amanda, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Boston. We appreciate you mentioning our amazing amenities, stylish rooms, and excellent services. We value your business and can’t wait to welcome you back!Courtney Velez,Guest Experience Manager

10/10 Excelente

Sandy

Se hospedó 1 noche en febrero de 2024
Respuesta de Welcome Office, el 20 mar. 2024
Thank you for your kind review! We appreciate your feedback and look forward to welcoming you back to W Boston!

10/10 Excelente

Melissa

Se hospedó 3 noches en febrero de 2024
Respuesta de Welcome Office, el 20 mar. 2024
Thank you for your kind review! We appreciate your feedback and look forward to welcoming you back to W Boston!

10/10 Excelente

Roland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great space
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Experience Manager , el 24 feb. 2024
Hello Roland, We are thrilled with your generous review, and we thank you for sharing your experience at W Boston! We love offering our guests luxury style, full of energy and access to the best of Boston. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.Courtney Velez,Guest Experience Manager

10/10 Excelente

jusimar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience Manager, el 21 feb. 2024
Hello Jusimar, Thank you for your kind review. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon to W Boston. Courtney Velez,Guest Experience Manager

8/10 Bueno

Peter

Viaje familiar
Good location; friendly staff. Parking is $70 a day.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Manager, el 19 feb. 2024
Hello Peter, We are pleased you had an enjoyable time at W Boston and that our amazing Talent and never-boring location added to your stay. Having said that, we regret any dissatisfaction you had with our parking fee. We appreciate your feedback and hope to have another chance to accommodate you in the future.Courtney Velez,Guest Experience Manager

10/10 Excelente

Martin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome stay will definitely be back
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience Manager , el 12 feb. 2024
Hello Martin, Thank you for such a generous review and choosing W Boston for your visit to our vibrant city! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you with us, and we look forward to welcoming you again soon. Courtney Velez,Guest Experience Manager

10/10 Excelente

Sherry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel though needs to describe their destination additional fee
Se hospedó 3 noches en diciembre de 2023
Respuesta de Guest Experience Manager, el 10 feb. 2024
Hello Sherry, Thank you for being our guest at W Boston and for letting us know you enjoyed our property. Having said that, we regret any disappointment you had with our daily destination fee. Our fees are competitively priced and posted on our site so guests can have this information before booking with us. We appreciate your feedback and hope to see you again the next time you visit the area.Courtney Velez,Guest Experience Manager

2/10 Terrible

Silvana

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
We were in the 9th floor and we could hear the music from the lobby and from the street. There were trucks loading at 3am. We were supposed to stay 2 nights but I couldn't stay the second night as I needed to sleep. The front desk was courteous and did not charge us a penalty for the cancellation. Also, the beds are not comfortable at all. The room was nice and clean
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Experience Manager, el 31 ene. 2024
Hello Silvana, Thank you for reviewing your stay with us. We are genuinely sorry your sleep was disrupted by noise from the street and the lobby. We want every guest to have a refreshing, meaningful visit, so we will use your comments to improve our guest experience. On a positive note, we are happy to know you were pleased with our rejuvenating accommodations. We appreciate your patience and hope to have an opportunity to host you again in the future.Courtney Velez,Guest Experience Manager

10/10 Excelente

Pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was such an excellent experience. The location is amazing and the staff is amazing. Will come back!
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Experience Manager , el 29 ene. 2024
Hello Pamela, Thank you for choosing W Boston for your recent stay and for sharing your experience. We are pleased you loved our supreme location and that our devoted Talent took excellent care of you. We look forward to accommodating you again soon.Courtney Velez,Guest Experience Manager