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Opiniones de Bournemouth West Cliff Hotel

3 out of 5
Bournemouth West Cliff Hotel
7 Durley Chine Road, Bournemouth, England

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 235 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 345 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 232 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 118 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 70 de 1000 opiniones" "

7.4/10

Limpieza

7.8/10

Servicio y personal

8.2/10

Servicios

6.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Problemas
Desde el 4 al 7 de enero tuvimos 6 problemas serios. El ascensor no funcionaba y nos dijeron que lo arreglarìan al dìa siguientes. Una de las huesped con problemas de movilidad . Averiguamos y habìa dejado de funcionar el 31 de diciembre y la compañìa estaba de vacaciones. No nos despertaron en ningùno de los dìas pedidos y tuvimos serios problemas por eso. Se olvidaron de llamarnos y uno de los dìas no funcionaba el telèfono. El dìa 6 de enero entramos a la habitaciòn y no funcionaba la luz con la tarjeta colocada. Realmente en ninguno de mis viajes que han sido muchìcimos hemos estado en un establecimiento de esa categorìa, con tantos problemas que hicieron que el viaje se convirtiera en una situaciòn realmente negativa. Como serìan los problemas que no nos cobraron el desayuno. Fuè una verdadera verguenza
Se hospedó 3 noches en enero de 2018

10/10 Excelente

Prashila

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All was good, specially the swimming pool
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 13 may. 2024
Hello Prashila,Thank you for the five star review.Its great to see that you had a fantastic stay with us.We look forward to welcoming you back soon.Kind Regards,General Manager

8/10 Bueno

Aneel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 6 may. 2024
Hello Aneel,Thank you for taking the time to post a four star review.Its great to see that you had a great stay and we hope we can welcome you back soon.Kind Regards,General Manager

10/10 Excelente

Preeti

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the spa and swimming area. Great service.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Hello PreetiThank you for the five star review.Its great to see that you had a fantastic time and i will pass your comments on to the team regarding the great service you mention.We look forward to welcoming you back when next looking to stay in Bournemouth.Kind Regards,General Manager

6/10 Aceptable

Vanessa

Viaje en pareja
I should have investigated better before booking - it may have affected my choice had i been aware of the charges for use of parking and the spa. The room itself was comfortable enough however it was unbearably hot , even the water did not run cold. I was less than impressed by the receptionist whose answer when queried was that all hotels in bournemouth are like that being old buildings. I have syayed in several hotels in bournemouth so i am aware that is not the case atall.
Se hospedó 5 noches en marzo de 2024
Respuesta de General Manager, el 29 mar. 2024
Hello Vanessa,Thank you for your feedback.I am indeed sorry for the response you received this is not the customer service standards that we hold our selves to and we address this.I apologise that this marred your stay but do hope that when in Bournemouth next that you will use the hotel again.Kind Regards,General Manager

10/10 Excelente

PHILIP

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 29 mar. 2024
Dear Philip,Thank you for choosing to stay with us and I am glad to hear it was a memorable one. We look forward to welcoming you back to the near future.Kind regardsGeneral Manager

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 29 mar. 2024
Hello Christian,Thank you for our five star review.I look forward to welcoming you back in the near future.Kind Regards,General Manager

10/10 Excelente

Andrew

Viaje familiar con niños
It was a great property to stay in
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Evening dinner excellent
The Evening meal was excellent and presentation could not be faulted, served straight from the kitchen 100% hot, none of the “ hot holding “ game played here . The waitress was excellent and polite, she took our order ( for four starters and mains inalll 8 different dishes ) and got them 100% correct without writing them down or using a IPad or ther IT .Think you must have photographic memory
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Claudia

Le gustó: Servicio y personal y condiciones de la propiedad
Great stay overall, however toilet was dirty, we asked them to clean it but they didn't.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jasminder, Feltham

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked the superior room which was renovated a d had air conditioning. Nice, large and spacious. Spa was good but there was a charge. Plenty of free parking next to the hotel or £12 per 24 hours.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

J s owen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fine for short stay
In my opinion this hotel is not value for money car parking is £15.00 per 24 hours room is quite small and bar snacks limited but the hotel is clean and tidy. Check in was slow and long queues not enough staff at check in. Would not give it 4 stars pool looked nice.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Claire

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Warm rooms
Overall hotel ok however room were very warm so an y comfortable night. Jo way to control room temperature
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

hayley

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Kari

Viaje familiar
Se hospedó 5 noches en enero de 2024

6/10 Aceptable

Nataliya

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Usual not really new hotel
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Guillermo, Panama

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel is confortable and nice. The reception and services is very good. The area and the hote is confortable.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

sebastiao

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

rodney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Allison

No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Caryn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kelly G, el 5 ene. 2024
Dear Caryn, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your viewing your stay as this helps us grow and develop the hotel & team. We do hope that you will visit the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager

2/10 Terrible

Victoria

I wasn’t able to stay as I had Covid, so I asked the hotel to issue a voucher to change the dates and they refused as I had booked a non refundable room. No flexibility or empathy considering I could have still stayed (no legal requirement to isolate) and passed Covid to all the staff that I came into contact with. Being a better person I hoped the hotel would show some flexibility. They did not.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly G, el 5 ene. 2024
Dear Victoria, Thank you for your review of the Bournemouth West Cliff Hotel. As the hotel were only made aware of you not being able to attend on the day of arrival, due to the cancellation policy agreement we are unable to amend the reservation at short notice. We do hope that you would be able to visit the hotel in the future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bueno

Dean

Le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel was easy to find and parking was easy enough. I found plenty of free parking spaces right outside the hotel so did not pay for the car park which is around £12 a day. I imagine during peak times parking will be hard. The hotel check in was easy and no cues. The front of house staff were welcoming and helpful. The hotel was very clean. The room has lots of space. Could not hear any traffic outside but could hear some noises from near by rooms or corridors. The pool was great and clean. Bar and restaurant reasonably priced. The only thing that really annoyed me was when you come back to the hotel you have to press a night bell for entry. One of the nights it took me nearly 1 hour to get in at 2am when I wasn't already feel great. I pressed the buzzer no joke 25 plus times. Banged on the windows countless times. Even phones the hotel 5 times with no answer and walked around the whole hotel looking for an open door. This was extremely upsetting. The night staff should be at or near the door entrance if they are going to lock it. The night staff said they were working in a suite getting ready for an event and the buzzer wasn't going through to his phone so that why it took so long. It was a cold day and if I had kids with me I would of gone mad. This is the reason I wouldn't stay here again. They need to add a door code or change the way to get into your hotel you have paid for and not have to worry what time. However being 4 I'll still give it 4 stars overall
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
Amazing. Very nice place to stay. Clean . Comfortable. Polite staff
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kelly G, el 26 dic. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great service & experience for our guests. I am glad to hear that we meet those expectations during your stay. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excelente

Sarra

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kelly G, el 22 dic. 2023
Dear Sarra, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. We do hope to welcome you back to the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager.

4/10 Malo

Gemma

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly G, el 21 dic. 2023
Dear Gemma, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff we are saddened to hear that we missed the mark during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

6/10 Aceptable

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pool was out of commission and the floors /rooms were so hot (even after turning off the heating in the room and leaving the windows open overnight), making it very difficult to sleek comfortably
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly G, el 21 dic. 2023
Dear Matthew, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Your feedback is important to us as this helps us to improve for the future. Unfortunately, the leisure facilities were having a refubishment but the spa facilities were open during your stay. I have passed on your feedback to the correct department to try to rectify some of the areas highlighted where we can improve.We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Bournemouth family stay
We stayed on the top floor, in a family room. And it was hot, really hot. Made it very uncomfortable. The bath pub panel was coming away as well. The staff are so friendly, and give great service. Quite disappointed the pool was closed
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly G, el 21 dic. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff I apologise on the areas which we fell short during your stay. Your feedback is important to us & I will ensure to investigate the areas which you have highlighted regarding the bath panel coming away, the room being to hot. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

8/10 Bueno

Darran

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kelly G, el 7 dic. 2023
Dear Darran, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your business and star rating of the hotel. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bueno

SYLVESTER

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly G, el 7 dic. 2023
Dear SYLVESTER, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate you leaving a 4* review our your stay at the hotel. We do hope that you would visit the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

4/10 Malo

Jane

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly G, el 7 dic. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We are saddened to see you have only give 2* stars for your recent stay, without any feedback. All feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great hotel
The Elstead was absolutely lovely, staff perfect as always, will be sad to see it go as had many years of staying here and never had a problem, always very welcoming and accomadating
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kelly G, el 7 dic. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. What a lovely 5* review.Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. The hotel is not closing or going anywhere. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bueno

William

Se hospedó 1 noche en noviembre de 2023
Respuesta de Kelly G, el 21 dic. 2023
Dear William, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Thank you for a 4* review. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

10/10 Excelente

Suzanne

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Viaje en grupo, Viaje de negocios, Viaje familiar
Me and my girlfriend stayed for 4 nights and both had a brilliant time. Staff was amzing thw spa pool and swimming pool was very nice. Food and drink was excellent. Would definitely come back again
Se hospedó 4 noches en noviembre de 2023
Respuesta de Kelly G, el 20 nov. 2023
Dear Michael, Thank you for your recent stay at the Bournemouth West Cliff Hotel.What a lovely 5* review. We appricate your kind words about your experience at the hotel. I am pleased to hear our staff & facilities meet your expectations during your stay. We are pleased to hear that your will be returning back to stay with us. We look forward to welcoming you back. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excelente

Mandy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel
Had a lovely stsy here with my friend. The staff were very friendly and welcoming. Very close to the town centre within walking distance. The spa was really lovely and relaxing. Hotel food and bar was very reasonable priced. Would definetly stay here again.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Kelly G, el 9 nov. 2023
Dear Mandy, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay.What a lovely 5* review of your stay. Your kind words about the staff & hotel facilities will be passed onto each department. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bueno

Claire

Se hospedó 2 noches en octubre de 2023
Respuesta de Kelly G, el 9 nov. 2023
Dear Claire, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Excelente

Jazzshoes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bournemouth trip
Very enjoyable and relaxing weekend . Food was good too 😊
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Luke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really pleased
Absolutely amazing stay at the hotel, from start to finish we had a wonderful relaxing break. The breakfast was great, with a lot of variety, facilities were really nice, and overall we had a lovely few days there. Will be definitely looking at returning in the future
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel and lovely spa
Spa was lovely and really reasonable priced for residents. Room was great, really spacious and clean. Bed was too hard but I suppose it depends on your preference. Be aware its £12 per day parking, which is resonable for the location but might be unexpected. Cafe round the corner is amazing for breakfast and Goat and Tricycle is awesome for a pint, both a short walk and make a nice change from a hotel breakfast or bar.
Se hospedó 3 noches en octubre de 2023

4/10 Malo

Darran

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Avoid room 3
Used the hotel many times with no issues but unfortunately this time I stayed in room 3 This room had a huge air conditioner beneath it and it made a awful noise all night even with the windows closed resulting in zero sleep all night ! I did do to reception around 1am only to find nobody there , I did also let the receptionist know in the morning But got the impression that they didn’t care to much that it ruined my stay Thankfully lots of other hotels in Bournemouth to choose from next time
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Mark

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Business Trip
It’s ok
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Gillian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So clean and quite. Would come back to this hotel again
Se hospedó 7 noches en octubre de 2023

8/10 Bueno

Marc

Le gustó: Limpieza y servicios
Overall it was a pleasant and comfortable stay, however one or two things let it down.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
The hotel was lovely Such a big room, spacious, comfy beds and pillows! Very cleans and very easy to access
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Susan

A lovely experience from start to finish.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Gillian

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Joanna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and convenient
Comfortable and convenient, easy walking distance from shops, cares and BIC. Need to make it clear that parking is at a cost of £12 for 24 hours so time check in carefully
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Wendy

Se hospedó 3 noches en septiembre de 2023
Respuesta de Kelly G, el 26 sept. 2023
Dear Wendy, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We do hope that we meet your expectations during your stay and hope to welcome you back in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Bueno

Edwina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will come back, Bournemouth was nice in the sun
A little bit tired in the rooms and pool, but on the whole a very nice stay - Restaurant meal was excellent! Plenty of carparking (in Sept) £12.50 per 24 hours - we left car and walked into town, about 11 mins, downhill (so up hill on the way back). Reason for visit - Uni Open day.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kelly G, el 6 oct. 2023
Dear Edwina, Thank you for your recent business at the Bournemouth West Cliff Hotel.We appricate your comments as this helps us to improve for the future. The hotel is going through a renovation. We have just had 20 newly refurbished rooms as well as the garden area. We are hoping to carry on with future refurbishments. I will pass on your lovely comments regarding the restaurant.We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.