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Opiniones de Quality Inn

2.5 out of 5
Quality Inn
300 Ecclestone Drive, Bracebridge, ON

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 233 de 668 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 280 de 668 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 90 de 668 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 50 de 668 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 668 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff very friendly. And everything so clean including pool and hot tub. Highly recommend. Only negative restaurant closed for renovations so need to leave property for breakfast.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Marlene

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Extremely dated and run down.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Gurprakash

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best hotel in muskoka, very friendly staff and the place is nice and clean
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Benedict

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love to stay in quality inn even in different cities. Price is always reasonable.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

ADNAN

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Where was the quality? Stained towels (glad we packed our own), stained duvet covers. The location is nice and quiet but it seems cleanliness is not one of their top priority.
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Avijit, Whitby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Sookdai

Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Scott

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The view along the river is nice and staff were pleasant and helpful. The room was well-maintained and clean. However, the restaurant was closed indefinitely, despite advertising it as a feature--one which encouraged us in choosing this hotel. Also, the bowling alley was closed on Tuesdays, which was not mentioned in the advertising. So we felt somewhat deceived on both counts.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Catherine

Le gustó: Limpieza y servicio y personal
Rooms large and comfortable. Looked like they were upgrading decor. Unique small bowling alley on premises. Hotel doesn't have an elevator and as a senior carrying luggage upstairs can be challenging. Finding recreation area also a challenge, lots of twists, turns and stairs. I assume it is an older facility with additions. Overall all clean place, quiet and comfortable beds.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Tom

Se hospedó 3 noches en abril de 2024

4/10 Malo

Matt

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Ronald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice and clean. Pool could be warmer. Happy to jump in a nice big hot tub and sauna! Surprise- there was a very fun little bowling alley with disco lights and music! Room very clean and good shower pressure. I love a firm bed and this one was perfect for me! Walls a bit thin but it might've just been the group next door was a bit loud! My only bummer is there is no elevator and we were put on the second floor and the stairs are wide but a bit steep. My 85 yr old mother in law was with us. I would have requested first floor if I had known this. Nice place for the area! I'd stay again for sure.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Uniqueness was bowling alley pool table sauna all great bonuses very afordably for us definatly come again!
Se hospedó 1 noche en abril de 2024
Respuesta de PK, el 15 abr. 2024
Hi Carl,Thank you so much for taking the time to write us a great review. We rely on our awesome guests like you to provide us with honest and valuable feedback so we can see how we are doing and where we can improve. We are so glad you enjoyed your stay with us and we look forward to your return. Warmest regards,PK Front Desk AgentQuality Inn Riverside

10/10 Excelente

Michael

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Michelle

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Nidhi

Se hospedó 2 noches en marzo de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Nidhi,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction.Thanks for choosing to stay with us and we hope to see you again.Warmest regards,Quality Inn Riverside

10/10 Excelente

Laura

Se hospedó 1 noche en marzo de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Laura,Thank you so much for taking the time to write us a review. We really do valuable the feedback as it provides us with an opportunity to see where we can make some improvements. We hope you see you again.Warmest regards,Quality Inn Riverside Bracebridge

8/10 Bueno

Derek

Se hospedó 1 noche en marzo de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Derek,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction.Thanks for choosing to stay with us and we hope to see you again.Warmest regards,Quality Inn Riverside

8/10 Bueno

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My young kids loved staying at this hotel for the March break weekend. They went bowling for the first time and enjoyed the experience. I have a 5 and 3 year old and we would definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Nicole,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction.Our bowling alley is truly a hidden gem that makes our property stand out and make it truly a family-focused property. We are so glad your kids enjoyed the bowling and we hope we didn't spark any sibling rivalry ;-)Thanks for choosing to stay with us and we hope to see you again.Warmest regards,Quality Inn Riverside

6/10 Aceptable

Zain

Se hospedó 1 noche en marzo de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Zain,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction.Thanks for choosing to stay with us and we hope to see you again so we can meet your expectations.Warmest regards,Quality Inn Riverside

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi David,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction.Thanks for choosing to stay with us and we hope to see you again.Warmest regards,Quality Inn Riverside

10/10 Excelente

Jae Hee

Se hospedó 1 noche en marzo de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Jae Hee,Thank you for taking the time to write us a review. We truly value the feedback as it gives us an opportunity to make improvements where necessary. We hope to see you again soon,Warm regards,PKQuality Inn Riverside

10/10 Excelente

Stefano

Viaje familiar con niños
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
I just felt that the staff member that checked me in wasn’t as friendly as he should’ve been. It seem like I was an inconvenience every time I approach the desk and he was there. I was not made aware that the pool and the restaurant was closed when I booked my reservation, I was there for four nights and I was informed that housekeeping would be cleaning my room each day, unless I put a do not disturb on the door. I woke up on the Friday morning and left for the day when I came back, I noticed that someone put the do not disturb on the door and I know for a fact that I did not put the do not disturb on the door because I wanted my garbage collected that day. all in all, it’s a great property first time staying there. I definitely will stay there again. The rooms are spacious, and most of the other staff are very friendly that I encountered.
Se hospedó 4 noches en febrero de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Stefano,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction. We all try our best to be at our best but sometimes we have an off day. We apologize for any negative behaviour and rest assured we will remind our staff of our primary goal--providing the best customer service and satisfaction we can. Thanks for choosing to stay with us and we hope to see you again.Warmest regards,Quality Inn Riverside

6/10 Aceptable

Karen, Newmarket

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
website should have mentioned that the pool was closed
Se hospedó 1 noche en febrero de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Karen,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction.Our pool was out of service during our 'slow season' and we do apologize for not having the website updated. We will try not to overlook this next time. Thanks for choosing to stay with us and we hope to see you again.Warmest regards,Quality Inn Riverside

4/10 Malo

Mike

We specifically booked that place because we stayed there many times. The pool was closed and we weren’t told that in advance. The room rate was more than we ever paid, and the room was dirty especially the floors. Definitely unsatisfactory.
Se hospedó 1 noche en febrero de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Mike,Sorry to hear your stay with us was not a pleasant one. We value your feedback so we can make improvements. We will pass on the note about cleanliness to our housekeeping staff. We did close the pool to make some much needed repairs which could not be helped and we did our best to inform all guests however, your reservation was a prepaid one through an external source and a phone number was not provided to us at the time so we could not communicate this with you. We hope you will return and give us another opportunity.Thanks again for staying with us.Warmest regards,Curtis Front Desk AgentQuality Inn Riverside

8/10 Bueno

Sharon

Se hospedó 1 noche en febrero de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Sharon,Thank you for taking the time to write us a review. We truly value your feedback as it provides us an opportunity to make improvements. We hope to see you again soon.Thanks for choosing to stay at Quality Inn in BracebridgeWarm regards,Quality Inn Riverside

2/10 Terrible

Hunter

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff was friendly enough. The on-site restaurant was only open for breakfast. My biggest complaint would be the bugs constantly flying out of the bathroom sink drain in my room and the lack of ventilation in the bathroom as well!
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Rod

Se hospedó 2 noches en febrero de 2024
Respuesta de Curtis, el 15 abr. 2024
Hi Rod,Thank you for taking the time to write us a review. We truly value honest feedback as it provides us an opportunity to make improvements to ensure the highest level of satisfaction.Thanks for choosing to stay with us and we hope to see you again.Warmest regards,Quality Inn Riverside

6/10 Aceptable

Arizona

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Rocky

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Kathy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a beautiful area beside the river. Friendly staff.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was nice.. would stay there again
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff enters without consent & leaves door open
Booked 2 nights (Fri-Sun) Inside room said policy is to clean rooms every 3 nights. Left at 7:15 am Saturday morning to return at 8:30pm to my door left open. Cleaning staff came in moved my personal belongings to make the beds. My son’s hockey cards were left in a disaster spread all across the floor. Went to pool Saturday night (hot tub is disgusting) and my friend staying beside me while at pool had someone enter her room and do the same thing. My other friend had staff walk into her room twice unannounced. Another friend had a bracelet stolen from staff right after checking out of room. Person on duty made us new cards but suggested putting a knife in door way as extra security. Complained and hotel refuses to offer any type of compensation for leaving my room door open and rummaging through my property without consent. $509 for two nights for unprofessionalism and dirty / sketchy pool area. Will not return
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Shannon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The amenities were great! The beds were uncomfortable and the pillows and bedding were poor quality.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Meh
Pool area dim and very warm. Access to pool area very wet and dirty, like walking through muddy puddles. Way to pool not well signed. Second floor very hot in hallways. Cleaning staff leave multiple bags of garbage in hallways with cleaning carts, unprofessional and dirty looking. This was the case on arrival and departure. Room itself was clean. Bed was not comfortable. Restaurant was ok… breakfast potatoes had a refrigerated and reheated taste… would prefer deep fried. Desk staff not friendly, didn’t look up unless you approached them. I expect more especially given the rate paid, this wasn’t a budget discount rate.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

kristy

Viaje familiar
Two staff members came into our room at different times without explanation
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Agent Quality Inn Riverside Bracebridge, el 4 feb. 2024
Good morning and thank you for taking the time to write a review. Our sincerest apologies. Housekeepers usually go in to clean/tidy up rooms unless there is a 'do not disturb' sign on the door. If the sign was up and they still entered that is an issue which will be addressed. Again, our sincerest apologies for the disturbance and inconvenience. Front Desk AgentQuality Inn Riverside

6/10 Aceptable

Laura Veronese

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Curtis, el 4 feb. 2024
Good morning JessicaThank you for taking the time to write us a review. We appreciate the feedback as it gives us an opportunity to improve where necessary.We hope to see you again soon,Front Desk Agent Quality Inn

2/10 Terrible

Timothy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When we checked in they gave us a room that was already occupied. When we went back to the front desk they upgraded our room to one of their best rooms. The room was spacious and had been updated. The hot water in the bathroom didn’t work. The bed was old. The room was dirty and smelled like air freshener. The TV was old and very confusing as there was no remote. Their was a hot tub in the room. Once we started filling it their was all kinds of stuff floating around. The smoke detector was broken and kept beeping every 30 seconds. There was no elevator in the hotel and we were on the second floor. This is not an accessible property. We will NEVER book a Quality inn in the future.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Gregory

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Ken

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Qing

Viaje familiar
It is valueable,clean quite!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Russell

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Shragie

Le gustó: Limpieza y servicio y personal
There was no internet service and the
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place

10/10 Excelente

Kyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Nelson

Se hospedó 1 noche en noviembre de 2023