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Opiniones de The Royal Hotel and Merrill Leisure Club

3 out of 5
The Royal Hotel and Merrill Leisure Club
Main Street, Bray, County Wicklow

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 124 de 732 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 210 de 732 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 189 de 732 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 131 de 732 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 78 de 732 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

7.4/10

Servicios

6.2/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

laura

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
No merece la pena por el precio
Había insectos en la habitación!!
Se hospedó 1 noche en abril de 2019
Respuesta de Flynn Pinto - Revenue Manager, el 14 may. 2019
Dear Valued Guest, Greetings from The Royal Hotel & Leisure Centre We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. Your praise will be certainly shared with the team and used as recognition for their remarkable dedication towards our guests. We look forward to welcoming you back to our hotel Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

6/10 Aceptable

Moisés, Canarias

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Es un hotel que tiene una ubicación excelente, con buenas comunicaciones para tus desplazamientos y acceso a la capital. Debe cuidar más la atención al cliente, mejorar la limpieza general y de habitaciones y ampliar/variar el menú desayuno. El personal de comedor muy atento. En general lo recomendaría.
Se hospedó 3 noches en noviembre de 2018

8/10 Bueno

Gwen, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
+Hotel agradable, pero un poca anticuado.
Estancia agradable. Desayuno excelente. Bar agradable. un problema es que siempre hay que usar tramos de escaleras
Se hospedó 1 noche en julio de 2017

4/10 Malo

Rosa, CL

No le gustó: Limpieza y condiciones de la propiedad
Habitación ruidosa
La habitación era muy grande y espaciosa pero durante dos noches consecutivas nos sonó la alarma de incendios en mitad de la noche,por lo que nos despertó ya que este ruido duro al rededor de 10 minutos. Fue horrible!!

8/10 Bueno

Belen del Carmen, Madrid

Le gustó: Servicio y personal
La verdad es que necesita una reforma, pero pese a todo se mantiene con dignidad. El desayuno es suficiente aunque siempre es lo mismo, el spa esta bien no suele haber mucha gente y esta incluido en el precio, cobran el parking a parte 5 euros. Han abierto en el mismo hotel un pub con multiples pantallas de TV donde puedes pedir que te pongan el evento deportivo que quieras ver. EL personal muy amable.

2/10 Terrible

daniel salvador, Euskadi

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
anticuado
Hotel anticuado sucio y sin wifi en las habitaciones.

6/10 Aceptable

Pilar, España

Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Habitaciones amplias, limpias y cómodas.
Estancia agradable, en general, si se busca tranquilidad. A las habitaciones les falta aislamiento, pues el hotel es algo viejo. La estación de DART está cerca, lo que permite visitar la capital y los pueblos costeros con facilidad.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Hotel centrico
El hotel en su conjunto está bien. El restaurante funciona bastante bien. El personal es agradable . Lo negativo es la limpieza en las habitaciones

8/10 Bueno

Mikel

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones

2/10 Terrible

Elizabeth

Se hospedó 1 noche en marzo de 2022

8/10 Bueno

noreen

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Positive and negative
Location is great. I’ve never been asked for photo ID at check-in before…I found it odd …Room and downstairs were lovely, comfortable. There were insects coming out from under the bath. The carpet in hallway needs an upgrade, there were drips coming from the ceiling. I paid the €5 overnight car park fee and went off on a hike with my kids. Half way round Bray Head I thought of renewing the car park ticket , but nothing I could do. When we got back to hotel at 5pm, car was clamped. €125 had to be paid for release fee😠 I feel this is unreasonable as we were staying the 2 nights.
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at the Royal Hotel are so helpful, understanding, kind. The breakfast staff couldn’t do enough for you very friendly.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 22 nov. 2021
Dear James, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Malo

Declan

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 22 nov. 2021
Dear Declan, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Malo

Chris

No le gustó: Condiciones de la propiedad
Don’t bother
Very expensive for the quality of a very old & run-down building. Then to pay extra for parking is poor. Very tired hotel & staff generally grumpy
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Rosie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

ALAN

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great weekend
We had a lovely weekend and really look forward to coming back.
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel staff were excellent, couldn’t be more helpful. Hotel was spotless. The only complaint I have is the restaurant, not enough choices on menu, we were left over an hour before food was served and requested drinks while my daughter was having dersert and did not get them. Menu needs to be updated for evening meals.
Se hospedó 3 noches en agosto de 2021

8/10 Bueno

Stephen

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en agosto de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 3 sept. 2021
Dear Stephen, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bueno

Joanne

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 5 noches en agosto de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 3 sept. 2021
Dear Joanne, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Wouldn’t stay again
The toilet in our room was blocked. The rooms were very dated. The shower/bath was very high and slippy. Staff were rude too
Se hospedó 1 noche en agosto de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 3 sept. 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
bar food was excellent
Se hospedó 3 noches en julio de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 7 ago. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
food was excellent and staff were all very helpful and friendly.
Se hospedó 4 noches en julio de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 7 ago. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Merrill Leisure Club

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Management should focus on costumer service it needs lot of improvement!! Despite the place needs a good refurbishment at least the service could be better . Holding deposits incase any damages happens in the room it’s something never seen in hospitality even in b&b !
Se hospedó 1 noche en julio de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 7 ago. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. With regards to the security deposit, the terms and conditions are clearly outlined in the fine print on the booking confirmation you received when you made the reservation. The refundable deposit is taken for any incidental charges (room service, food order etc) while your stay with us. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Malo

Cliente verificado

Viaje en pareja
H
Se hospedó 2 noches en junio de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 2 jul. 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Malo

Owen mckenna

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 28 jun. 2021
Dear Owen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Bueno

Rita

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en junio de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 28 jun. 2021
Dear Rita, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

10/10 Excelente

Davina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 22 jun. 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Malo

Stephen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor service dated & dirty.
Poor service in this hotel. On check in we asked for an ice bucket & 2 wine glasses (didn’t think this was a big request). We were told to go to the bar & get it ourselves by reception. We had bags with us as you would expect while checking in & wouldn’t have been able to carry it. They also don’t tell you at check in that the car park for the hotel is not theirs & you need to pay and display to park there. It is explained in an information leaflet they give you with the envelope with your room keys but let’s face it who reads that stuff. This is vital information that would be a nice courtesy to be told about on checking in. Rooms are dated & full of cobwebs. Looked as if the room hadn’t been cleaned since before Covid restrictions. Shower is atrocious. Takes about 10 minutes running before any hot water comes out at all and it sounds like a banshee has been set on fire too. Not only do you have to endure the banshee screeching shower and wait 10 minutes before it’s hot you then have to endure 5 seconds of excruciating hot water followed by 5 seconds of ice cold water on repeat the whole time after that no matter what setting you turn the dial to. If you want comfort, cleanliness & any sort of good customer service is avoid this hotel. Don’t like giving bad reviews but this place deserves nothing better unfortunately.
Se hospedó 1 noche en junio de 2021
Respuesta de The Royal Hotel & Leisure Centre, el 14 jun. 2021
Dear Stephen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Malo

Adrian

No le gustó: Limpieza y condiciones de la propiedad
DIRTY AND POOR.
Started off not knowing where to go as the sign postage were directing us into the leisure centre rather than the main reception. We checked in, and were then unexpectedly notified that we must hand up a 50 euro deposit. Once on arrival we sat our bags down. We had no kettle, and We had no hair dryer, which in the brochure stated we'd have one in the bathroom. As we sat on the bed we felt a bit of dust falling on our laps. So myself and my girlfriend began to check the room. On our way around the room we found a bug crawling around and thick dust and dirt lying on our mirror and bed rest. I found this appalling especially since I am an asthmatic and have been coughing ever since I left this so called hotel. We left Our door hanger on so we could have our room serviced. Only our bins were replaced. We had to book to go to the swimming pool due to social distancing. One we arrived at the swimming pool there were more than people in the pool jumping around. I was very disappointed with my stay in this hotel. I enjoyed my stay in bray but would have preferred to stay in a different hotel. THIS HOTEL SHOULD NOT RECEIVE 3 STARS.
Se hospedó 2 noches en junio de 2021

4/10 Malo

Ryan

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Dislike very Much
Se hospedó 1 noche en junio de 2021
Respuesta de Flynn Pinto -Revenue & Reservations Manager, el 7 jun. 2021
Dear Ryan, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bueno

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 18 sept. 2020
Dear Deborah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Wonderful staff and good food. The rooms were clean but the hotel was a bit tired.
Se hospedó 2 noches en agosto de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 1 sept. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bueno

Sandra

Se hospedó 2 noches en agosto de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 10 sept. 2020
Dear Ms. Sandra, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

6/10 Aceptable

Shauna

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
ixed experience
Chelsea in reception was great. Heat in room unbearable so got us a room change but unfortunately no WiFi on move. Bar is lovely and so is the food but service is disorganised chaos. Not enough staff, waiting long time for drinks, orders mixed up. Breakfast good too. 😀
Se hospedó 3 noches en agosto de 2020
Respuesta de The Management , el 24 ago. 2020
Dear Shauna, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The pictures on the booking looked better then in reality. The hotel is old and in need of a good renovation or even a good deep clean. Walls are paper thin.
Se hospedó 2 noches en agosto de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 11 ago. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Bueno

Julian

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Hotel pub ist echt supper ein Besuch wert. Insgesamt war der Aufenthalt gut. Zimmer war gut. Hotel insgesamt etwas abgewirtschaftet. Es hat ein Bad ich hab dieses aber nicht besucht. Die Stadt lohnt sich nicht anzusehen am besten besucht man den Strand dort ist es echt schön.
Se hospedó 2 noches en julio de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 4 ago. 2020
Dear Ms. Julian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Aceptable

Sarah

Viaje familiar
Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 4 ago. 2020
Dear Ms. Sarah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Aceptable

mary

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Stayed for one night. Good location . Hotel clean and friendly staff. Food wasn’t great. Has dinner that night lovely starter but main course wasn’t nice. Breakfast wasn’t great. Having to be served at the table is very understandable but the portions were very small. Had to keep asking for everything we wanted. When we asked for more toast after one slice each we were given another half slice each. I left feeling hungry which never happens after a hotel breakfast.
Se hospedó 1 noche en julio de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 22 jul. 2020
Dear Ms. Mary, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Amela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 4 mar. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 28 feb. 2020
Dear John, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
8
just nice llittle break
Se hospedó 1 noche en febrero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 17 feb. 2020
Dear Mr. Michael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor experience with late check in and wrong room
Rang in advance to inform of late check in. So far, so good. Arrived after midnight, and night porter rude. Had to take long way out to carpark to pay for parking at nearly 1am as staff wouldn't open door to let me out at carpark end. Had to get change for parking which was thrown onto the counter. Had booked a double room but was given a, twin room. No please, thank you or any pleasantries during check in or any of the interactions. Staff the next morning were fine and breakfast was decent.
Se hospedó 1 noche en enero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 31 ene. 2020
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en enero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 31 ene. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Poor service for coeliacs
Se hospedó 1 noche en enero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 28 feb. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We haven take note of your feedback for more coeliacs options. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 Terrible

Mario

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
You have to pay for the parking. Heating was not working. They ask you for a deposit, photo ID and your home address although the accommodation was paid in advance. The table in the room was wobbly etc. The room numbers go as 521, 523, 524, and then 522. It took me 20 minutes to find the room
Se hospedó 1 noche en enero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 22 ene. 2020
Dear Mario, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. The hotel does not have its own parking area however parking is available at the Dargle Car Park which is located at the rear of the hotel and is owned and managed by a 3rd party company. Securing a refundable depsoit and an ID is as per hotel policy. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 2 noches en enero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 21 ene. 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Bueno

Dana

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 13 ene. 2020
Dear Dana, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Aceptable

Daniel

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Grand seaside hotel past its prime
This was a hard review to write. Definitely not the perfect hotel but the staff were on the whole very helpful. We arrived at 5.25pm and the kids were excited to get into the pool after a long drive. Only to discover that the pool times are 10.00 am to 5.30pm. So completely pointless for anyone planning to do things during the day but might want a swim early or later. The pool was the main reason for choosing this hotel so I was very frustrated. Our room was fine but when I looked at the bathroom it was really awful. Mould growing everywhere, door frame falling apart. I went to reception and they moved us straight away but we should not have had to ask. The location is good for the train, about 5 minutes walk away, then straight into Dublin. The bar was large, but not at all busy (first weekend after New Year), the restaurant didn't seem to be open. Parking was fine but it is €5 a day extra, the machine only takes coins and you can't pay the hotel daily rate by the app.
Se hospedó 2 noches en enero de 2020
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 13 ene. 2020
Dear Daniel, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. My sincere apologies in regards to the inconveniences that have been encountered during your stay. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Aceptable

Chloe

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Flynn Pinto - Revenue & Reservations Manager, el 30 dic. 2019
Dear Chloe, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre