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Opiniones de Americas Best Value Inn Brookhaven

2 out of 5
Americas Best Value Inn Brookhaven
811 Magee Dr, Brookhaven, MS

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 60 de 192 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 70 de 192 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 38 de 192 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 192 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 192 opiniones" "

7.6/10

Limpieza

8.4/10

Servicio y personal

6.0/10

Servicios

7.4/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Samantha

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
My towels had someone else's hair on them we only got one body towel. The breakfast muffins were expired they had to be expired lol. But the night staff and morning staff for check in check out were so nice easy process very polite. But the rooms man even my pillows only had one case on them and two were like yellow sweat stained and from smoking rooms I think because even though it was a non smoking room that didn't smell the pillows inside smelled.
Se hospedó 1 noche en abril de 2024
Respuesta de Neal, el 2 abr. 2024
Thank you for taking the time to leave a review and I'd like to apologize for failing to meet your expectations about the room. We will be using your comments to improve our service and we do hope you will stay with us again.

6/10 Aceptable

Eric

Viaje de negocios
Le gustó: Limpieza y servicios
Rooms are ok but could be better at house keeping
Se hospedó 2 noches en marzo de 2024
Respuesta de Neal, el 2 abr. 2024
Thank you for taking the time to leave a review and I'd like to apologize for failing to meet your expectations about the room. We will be using your comments to improve our service and we do hope you will stay with us again.

10/10 Excelente

Renetha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and courteous staf
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Alyssia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was clean and neat!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Stacie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very nice
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Brenda

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Kevin

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Scott

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The staff was friendly. The room itself was older but clean and tidy. HOWEVER, the mattress was the worst, most worn-out thing I have ever tried to sleep on. It was like sleeping in a spoon--higher on every edge than in the middle. My wife and I laid down and literally rolled into each other, and our heads and feet were higher than the rest of us too. If we found a comfortable way to lie, we were afraid to move again! We scheduled the stop partway into our trip for a good night's sleep, and didn't get it.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Mohamad

Le gustó: Servicio y personal
Nice front office staff - rooms need to be cleaner and free of dead roaches. I was kindly provided with another room.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Linda

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023

6/10 Aceptable

raymond

Le gustó: Condiciones de la propiedad
they held 14,00 pluse gban wanted me to pay another 2 plus theysvtay was only supose to be 13 total
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jacob

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Arizona

Se hospedó 2 noches en junio de 2023

4/10 Malo

KJett

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
I have stayed at this place several tes throughout the past but this will be my last. They did switch our room for us but it wasn't much better. It seems really run down now and cleaning has taken a vacation there.
Se hospedó 3 noches en mayo de 2023
Respuesta de MGR, el 12 jun. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Thank You AGM

10/10 Excelente

Antonio

Le gustó: Limpieza y condiciones de la propiedad
Good price for the stay
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Raymond

The pillows were so small I had to use two. The best thing was there was a Wal-mart across the street and a Cracker Barrell within walking distance
Se hospedó 4 noches en mayo de 2023
Respuesta de MGR, el 12 jun. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Thank You AGM

10/10 Excelente

Bret

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Worth the money
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

fredrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023

2/10 Terrible

Debi

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We were in the area for a function and needed to spend two nights. Made reservations; when we saw the inside of the room we should have gone someplace else but I was afraid I would never get my money back. When we arrived the floor was filthy...obviously had not been swept in days and probably mopped in many weeks! Someone had obviously allowed a child (at least I hope it wasn't a grown-up) to write on the LVP flooring with a magic marker - looked like there had been no effort to clean it up!!! When we left after the first night we asked that someone sweep and mop the floor - upon our return many hours later - the room looked just as it did in the morning. The sofa in the room was so nasty it had black stains and felt hard to the touch. We got a blanket out of our car and put over it before we sat down. The bed was very very old and just worn out...the cheap mattress cover slid off one corner the mattress had bad blood and urine stains!! The breakfast was a joke...nothing as advertised and the towels were as thin as sheets; we were left two...it took three to dry off. In the advertising the photos looked pretty good...lots of traffic coming and going...last time I will even consider this chain!! On a positive, the check in was easy and the young lady was very nice. I will be much more careful in the future. Expedia really needs to get this motel off their listings...makes them look very bad.
Se hospedó 2 noches en marzo de 2023
Respuesta de Neal, el 8 mar. 2023
On behalf of our entire team, we are very sorry that you were not completely satisfied with your stay. I have passed along these comments to the housekeeping department to be taken care of and hope that you will return to our hotel again in the future so that we may extend you better guest service.Thank you,Management

2/10 Terrible

Sandra

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Worst hotel I've ever stayed in.
Respuesta de MGR, el 15 ene. 2023
Please accept our apologies on behalf of our entire team for failing to meet your expectations. We will use your comments to improve our guest experience and we sincerely hope that you will return in the future and give us another chance to show you how we have improved.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel stay
My stay was great i really liked the room and area the hotel was in.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

DALE

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Debora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Zachary

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was clean and comfortable. will stay again.
Se hospedó 2 noches en noviembre de 2022

4/10 Malo

Joe

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de neal, el 26 oct. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Bueno

Amanda

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2022

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Night stay
Everything went like clock work from booking to checking in no problems at all very satisfied with my stay
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Deri

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall we had a good stay. The room was clean, the bed was comfortable, we had plenty of towels and etc. Our only complaint was the other guest upstairs were up all hours of the night keeping us awake.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Edgar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022

2/10 Terrible

Rhoda

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Pay attention to reviews and make wise choices!
We arrived late. The atmosphere felt less than safe. We were going to stay somewhere else, but free cancellation had expired, and other locations were full, so we made the best of it. Things that were a big disappointment: No smoke alarm in the room Very low water pressure in the shower Dirty towel on rack Dirty toilet Chewed pieces of gum in the bathtub and sink Dirty floors Dirty garbage can w/no bag The bed squeaked with every little movement. No pool and no breakfast as advertised on site. Sorry, but Covid has been here for over two years. Remove information from the list of amenities if you aren’t going to offer them. The staff was kind, but the cleaning crew needs some re-training and monitoring. I see now that there is a place for photos. I wish I had taken some.
Se hospedó 2 noches en mayo de 2022

6/10 Aceptable

William

Viaje en pareja
Le gustó: Servicio y personal
Had to ask for new bed sheets due to the sheets looking dirty. The A/C would not work for room upon arrival but staff did get it to work.
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Bobby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

markita

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en enero de 2022

10/10 Excelente

Cedric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Check in was an easy process and the service was excellent. Nice big clean room. Do to COVID they no longer clean rooms daily if you are there more than one night.
Se hospedó 4 noches en enero de 2022

10/10 Excelente

Neil

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quick check in
Se hospedó 1 noche en diciembre de 2021

4/10 Malo

Bryan

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
GOOD:The folks at the front desk were very helpful. BAD: The place was old and dated. There was no breakfast as was advertised, room service was non-existent for 3 weeks, aerator was missing off sink faucet; gushed everywhere when turned on. Bathtub drain stopper did not work. Parking lot was narrow and if you did not back in you could not get out.
Se hospedó 22 noches en octubre de 2021
Respuesta de Neal, el 23 nov. 2021
I'm so sorry we didn't meet your satisfaction, I do hope in the future that you will give us another chance! Due to covid short staff but guest request we give them service also check in time has sign display so sorry for inconvenience thanks GM

6/10 Aceptable

William

Le gustó: Servicio y personal
Unfortunately my room constantly smelled like cigarette smoke for my 3 day stay. However, it was relatively clean. Had some mold on the shower ceiling ceiling. Water pressure was low. Outside area was clean. Good parking. Friendly staff.
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Kim

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
It was great , they are painting the hotel and did not interfere with us a bit.
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Joshua

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the price the rooms were very nice and spacious. Beds are a little outdated but again for the price its definitely worth it. Close to the Interstate, wal mart right up the road, and a really good BBQ spot right across the street. We stayed for 3 nights and it was perfect for us.
Se hospedó 3 noches en octubre de 2021

8/10 Bueno

DALE

Le gustó: Comodidad de las habitaciones
Nice comfortable beds and reasonable rate, however there was no breakfast available (probably due to Covid).
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Tameka

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Room was old and out dated
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

gabriel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cheap, quick, and easy.
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Debora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Satisfied
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cynthia

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Ok
Se hospedó 1 noche en julio de 2021