Habitación, 2 camas Queen size, para fumadores | Escritorio, wifi gratis y ropa de cama

Opiniones de Americas Best Value Inn & Suites Brunswick

2 out of 5
Americas Best Value Inn & Suites Brunswick
325 Palisade Dr, Brunswick, GA

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 155 de 766 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 766 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 145 de 766 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 141 de 766 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 154 de 766 opiniones" "

6.2/10

Limpieza

7.0/10

Servicio y personal

5.6/10

Servicios

5.6/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Francisco, Tampa

Se hospedó 7 noches en mayo de 2023
Respuesta de Hotel Manager, el 13 jun. 2023
Dear Francisco,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excelente

Miguel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Manager, el 11 mar. 2023
Dear Miguel,Thanks for taking the time to share your amazing experience with us, which is very much appreciated. It is great to hear that you enjoyed your stay. We focus each day on providing a memorable experience that creates a yearning to return and makes us thrilled to know that we were successful during your stay. We look forward to your next stay.Sincerely, Hotel Manager

8/10 Bueno

Charlie

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Clemente

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sin duda volveré
Se hospedó 1 noche en enero de 2022

6/10 Aceptable

lionel

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Rita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021

8/10 Bueno

Lazaro

Se hospedó 1 noche en junio de 2019
Respuesta de Anthony, el 14 jun. 2019
Hi Lazaro thank you for staying with us. We are happy you enjoyed your stay. Hope to see you again in the near future.

6/10 Aceptable

Katherine

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Food was left in the refrigerator from last occupants. Was 80degrees when we entered the room
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 16 may. 2024
Dear Katherine,Thank you for your stay. We apologize for the oversight regarding the cleanliness and temperature of your room upon arrival. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Tessha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager , el 11 may. 2024
Dear Tessha,You're welcome! We're delighted to receive your perfect rating. If you ever need anything or plan to visit again, don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

2/10 Terrible

Lataushalyn

No le gustó: Condiciones de la propiedad
They had dirty bath linens in the bathroom and the sheets on the bed was dirty and stain up
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 6 may. 2024
Dear Lataushalyn,We apologize for the cleanliness issues you experienced during your stay. This does not meet our standards, and we take such matters seriously. We will investigate this matter further and take immediate action to ensure it does not happen again. Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you on a future visit.Sincerely, Hotel Manager

4/10 Malo

james

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 9 may. 2024
Dear James,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

6/10 Aceptable

Tyler

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Litter in parking lot
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 23 abr. 2024
Dear Tyler,We apologize for any inconvenience caused by the litter in the parking lot. Maintaining a clean and welcoming environment for our guests is important to us, and we will address this issue promptly. Your feedback is appreciated, and we thank you for bringing it to our attention. If you notice any other concerns during your stay, please don't hesitate to let us know so that we can address them accordingly.Sincerely, Hotel Manager

2/10 Terrible

Lacey

No le gustó: Servicios
Absolutely terrible I left after only being there 2 hours and will be fighting for a refund
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 7 abr. 2024
Dear Lacey,We're deeply sorry to hear about your unsatisfactory experience, and we understand your frustration. We take your concerns seriously and will do our best to address them promptly. Your satisfaction is important to us, and we apologize for any inconvenience caused. Sincerely, Hotel Manager

6/10 Aceptable

steven, Fall River

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sufficient
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager , el 6 abr. 2024
Dear steven,Thank you for your rating. We appreciate your feedback and will strive to improve to better meet your expectations in the future. If there's anything specific, you'd like to share to help us enhance your experience, please feel free to let us know.Sincerely, Hotel Manager

6/10 Aceptable

James

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
You get what you pay for. If you are just popping in and popping out it’s fine
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 29 mar. 2024
Dear James,Thank you for sharing your perspective. We appreciate your understanding that our hotel may suit the needs of travellers seeking a quick stay. While we strive to provide value for all our guests, we're continually working to improve our services and facilities. Your feedback is valuable, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excelente

Bridget

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Courteous staff, responded to requested bulbs in room above the night stand and hole in linen. Thank you for the opportunity to complete a review. Recommending this facility to prospective guests contemplating a visit or visits.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 28 mar. 2024
Dear Bridget,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our staff courteous and responsive to your requests during your stay. Ensuring that our guests' needs are promptly addressed is important to us, and we're glad that we could assist with replacing the bulbs and addressing the hole in the linen. We truly appreciate your recommendation to prospective guests and are honored by your endorsement of our facility. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Bridget

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Courteous and Professional Staff provided excellent customer services. The bed was comfortable, room was maintained, but the handle on tub needed attention, and there were two missing bulbs in the room for the duration on nightstand lamps. Moreover, my concern rests with the condition of elevator at facility, (i.e., slow and the inspection date of 2022). Nevertheless, I'm recommending the America's Best Value Inn and Suites to guests contemplating a visit or visits there. Thank you for the opportunity to complete this review.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 24 mar. 2024
Dear Bridget,Thank you for your perfect rating and for providing detailed feedback about your experience with us. We're delighted to hear that you found our staff courteous and professional and that you had a comfortable stay overall. We appreciate your observations regarding the tub handle, missing bulbs in the room, and the condition of the elevator. Rest assured, we will address these issues promptly to ensure a better experience for our guests. Your recommendation means a lot to us, and we're grateful for your trust and support. We look forward to welcoming you and any prospective guests to America's Best Value Inn and Suites in the future. If there's anything else we can do to enhance your experience or address any concerns, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excelente

Bridget

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Courteous and Professional staff. Regarding the elevator, I noticed the inspection is due on this very important equipment, according to the sticker, it was checked in 2022. Rooms were cleaned when I returned from work. My client, who was required to travel for a meeting, was pleased with their room. I am recommending this America's Best Value Inn and Suites to prospective guests contemplating a visit or visits in Brunswick, GA.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 24 mar. 2024
Dear Bridget,Thank you for your perfect rating and for sharing your detailed feedback with us! We're thrilled to hear that you found our staff courteous and professional, and we're glad to know that your client was pleased with their room. We appreciate your observation regarding the elevator inspection, and we will ensure that it is promptly addressed to maintain safety standards. Your recommendation to prospective guests means a lot to us, and we're honored to have earned your trust. We look forward to welcoming you and any potential guests to America's Best Value Inn and Suites in Brunswick, GA, for a pleasant and comfortable stay in the future! Sincerely, Hotel Manager

10/10 Excelente

Bridget

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Professional, Courteous, and Knowledgeable Staff at this America's Best Value Inn and Suites! I am recommending the above-mentioned to prospective guests.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 25 mar. 2024
Dear Bridget,Thank you for your perfect rating and glowing feedback! We're thrilled to hear that you had a great experience with our professional, courteous, and knowledgeable staff at America's Best Value Inn and Suites. Your recommendation means a lot to us, and we appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Bridget

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grateful for the Courteousness and Professional Customer Services exemplified during stay. I'm recommending this America's Best Value Inn and Suites to prospective guests!
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager , el 23 mar. 2024
Dear Bridget,Thank you so much for your perfect rating and glowing review! We're thrilled to hear that you had a positive experience with the courteous and professional customer service provided during your stay at America's Best Value Inn and Suites. Your recommendation means the world to us, and we truly appreciate your kind words. We look forward to welcoming any prospective guests you refer to our hotel and providing them with the same exceptional service. Thank you for choosing to stay with us, and we hope to see you again soon!Sincerely, Hotel Manager

10/10 Excelente

Bridget

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 22 mar. 2024
Dear Bridget, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Malo

Pamela

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were given 2 towels, 1hand towel, 1 washcloth for our 3 night stay. Our shower and sink were clogged with hair. We bought a small drain tool and cleared the clogs ourselves. The floor was dirty in our room as well as in the lobby and elevator. No tv guide in the room so we had to look up the Directv guide on our phones. And lastly, we only had 1 lamp because the others had blown bulbs.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Manager , el 19 mar. 2024
Dear Pamela,We apologize for the numerous inconveniences you experienced during your stay. This is not the level of service and cleanliness we strive to provide for our guests, and we deeply regret any discomfort it may have caused you. Your feedback is important, and we will address these concerns with our housekeeping and maintenance teams to ensure immediate improvements are made. Additionally, we will ensure that amenities such as towels and functioning lamps are provided as expected. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Maurice

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy going
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 17 mar. 2024
Dear Maurice,Thank you for your positive feedback! We're glad to hear that you found your stay to be easy-going. We strive to provide a comfortable and hassle-free experience for all our guests. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

4/10 Malo

Matthew, Social Circle

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Cigarette burns in the bedding and coach roaches in my roam.
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Manager , el 17 mar. 2024
Dear Matthew,We apologize for the inconvenience you experienced during your stay. Providing a comfortable and clean environment for our guests is our top priority, and we take reports of cleanliness issues very seriously. We will address these concerns with our housekeeping team to ensure that our standards are upheld. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

4/10 Malo

Laura

Viaje familiar
Sports Families-This is a hard no. Beds are rock hard! My child could not rest on this hard bed. Some rooms allow smoking, which ends up impacting everyone. Rooms need updated bathroom badly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 10 mar. 2024
Dear Laura,We apologize for the inconvenience you experienced during your stay. Providing a comfortable environment for all our guests is important to us, and we regret that the beds did not meet your expectations. Your feedback regarding the room conditions and smoking policy is valuable, and we will address these concerns promptly with our team to ensure improvements are made. Additionally, we appreciate your comments about the need for updated bathrooms, and we will take this into consideration for future enhancements. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager

6/10 Aceptable

David

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Dirty, 2 cockroach found in rooom, smell weird
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager , el 4 mar. 2024
Dear David,We sincerely apologize for the cleanliness issues you experienced during your stay, as well as the presence of pests in your room. This is not the standard of cleanliness we strive to maintain, and we take your feedback seriously. We will address these issues immediately with our housekeeping and pest control teams to ensure they are resolved. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Jasmine

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn’t like anything about this property. The room was disgusting. There were holes in the sheets, dirt on the walls, stains on the sheets, and the bathroom was horrible there weren’t enough towels for the amount of guest that were assigned to the room. I was not able to get a refund because we went and had dinner after we checked in and didn’t see the room until after dinner and it was more than 30 minutes after we checked in. DO NOT STAY HERE!
Respuesta de Hotel Manager , el 18 feb. 2024
Dear Jasmine,We're deeply sorry to hear about your extremely disappointing experience during your stay. Your feedback regarding the cleanliness and condition of the room is alarming, and we sincerely apologize for the inconvenience and discomfort this has caused. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we failed to meet your expectations in this regard. We will address your concerns with our housekeeping team immediately to ensure that such issues are rectified and not repeated in the future. We will review our procedures to ensure better communication with our guests. We apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager

2/10 Terrible

Jaimie

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager , el 8 feb. 2024
Dear Jaimie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

2/10 Terrible

Shelley

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
You get what you pay for. No light bulbs in lamps by bed Tv didn't even have service on it. It was a late checkin, we were too tired to make a complaint. Bed was ok..we got.sleep, got up and left. Thr room.had a weird smell as did the hallway on 3rd floor. Definitely will not stay again.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager , el 29 ene. 2024
Dear Shelley,We apologize for the inconvenience and disappointment you experienced during your stay. It's important to us that our guests have a comfortable and enjoyable experience, and we regret that we fell short of meeting your expectations. We will address the issues with the light bulbs, TV service, and any unpleasant smells promptly to ensure a more satisfactory experience for future guests. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to improve your perception of our hotel in the future.Sincerely, Hotel Manager

8/10 Bueno

ANTHONY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 23 ene. 2024
Dear Anthomy,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

4/10 Malo

Lunie

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was no breakfast but a muffin and a juice the hole time i was there
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Lunie,We apologize for the limited breakfast options during your stay. Your feedback is important, and we will review our offerings to ensure a more satisfying experience for our guests. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further concerns, please feel free to reach out to us directly.Sincerely,Hotel Manager

4/10 Malo

Rihane

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
We reserved a room for 5 people but they only had 2 queen beds which means they gave us a room for 4. And when we asked the receptionist about it, she said that the room can fit 5 if there’s one child. But we showed her proof of our booking which was for 5 adults. Usually that means that the room should include a sofa bed or an extra mattress or anything which they didn’t have. She raised her voice at us telling us that it sais that there is only 2 queen beds and that we were the ones at fault. They ended up giving us two extra covers to put on the floor. The hallways also had an unpleasant smell. Overall bad service. Wouldn’t recommend
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager , el 1 ene. 2024
Dear Rihane,We sincerely apologize for the inconvenience you faced during your stay. It's regrettable that we couldn't meet your expectations regarding the room configuration, and we apologize for any misunderstanding. We appreciate your patience and understand the importance of accurate room accommodations. Your feedback regarding the service and the unpleasant smell in the hallways is duly noted, and we will address these issues to improve our guest experience. We apologize for any disappointment caused and hope you might consider giving us another opportunity to provide a better stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Yoshitaka, Dublin

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Towels are dirty, Air-conditioner is broken, Breakfast is not served but it includes on prices.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager , el 31 dic. 2023
Dear Yoshitaka,We apologize for the multiple issues you experienced during your stay, including dirty towels, a broken air conditioner, and the absence of the expected breakfast. This falls short of our standards, and we deeply regret any inconvenience caused. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the chance to provide you with a much more positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Amber

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Horrible
Worst experience ever in a hotel. Disgusting, not clean, broken locks on door, cigarette burns in comforter, window screens cut. Bed was uncomfortable. Just overall poor experience. I would not recommend this hotel to anyone and will never stay at another with same name.
Broken door lovks
Dirt and hair bathroom floor
Stains on ceiling
Stains on ceiling
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 19 dic. 2023
Dear Amber,We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is disheartening, and we take these concerns seriously. We are investigating the issues you've raised to address them promptly and ensure a higher standard for our guests. Please accept our apologies, and we understand your decision. We appreciate your candid input and will use it to make necessary improvements.Sincerely,Hotel Manager

2/10 Terrible

Jessica

Viaje familiar
Roach infested
After checking in upon entering the room we were met with roaches we asked for non smoking which our comforters were covered in burn holes the bathroom ceiling fan was hanging we proceeded to try to turn the tv on which didn’t work we called the front desk to be moved to a different room which we were as we got to the new room and swiped the key we noticed a do not disturb sign went back to the front desk and was told he’d move us to the next room over which he did although it was free of burn holes and at least the tv worked it too was infested with roaches and had the same issue with the bathroom ceiling also a dirt ring around the tub the vending machines are old and took our money although upon returning to the desk for the 4/5th time they were able to use a key and give us our snacks there was also no breakfast just 3 small blueberry muffins oj or coffee save your money book somewhere else
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager , el 11 dic. 2023
Dear Jessica,We sincerely apologize for the numerous issues you encountered during your stay, including the presence of roaches, maintenance concerns, and problems with amenities. This falls well below our standards, and we are deeply sorry for the inconvenience you experienced. Rest assured, we are investigating and addressing these issues promptly to prevent a recurrence. Your feedback is invaluable, and we appreciate your understanding. We understand your disappointment, and we hope you give us another chance to provide you with the quality stay you deserve.Sincerely, Hotel Manager

8/10 Bueno

Kristi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent for the price, needs softer beds
Need softer beds.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager , el 11 dic. 2023
Dear Kristi,Thank you for acknowledging the value of your stay. We appreciate your feedback about the beds, and we'll consider this as we aim to improve our guests' comfort. If you decide to stay with us again, we'll do our best to make your experience even more enjoyable.Sincerely, Hotel Manager

10/10 Excelente

Douglas

Viaje de negocios, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotell clean and quiet.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager , el 29 nov. 2023
Dear Douglas,Thank you for the excellent 5-star review! We're delighted to hear that you found the hotel clean and quiet. We appreciate your feedback and look forward to providing you with another positive experience in the future!Sincerely, Hotel Manager

10/10 Excelente

Bridget

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 24 nov. 2023
Dear Bridget,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Malo

denis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 24 nov. 2023
Dear Denis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 Malo

Dwight

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 12 nov. 2023
Dear Dwight,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

2/10 Terrible

Isabelle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Door not close correct Ac missing facing Bath no clean and very small
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager , el 10 nov. 2023
Dear Isabelle,We apologize for the issues you encountered during your stay. It's concerning to hear about the door not closing correctly, missing AC, cleanliness problems, and the small size of the room. Your feedback is important, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Malo

Robert

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 22 oct. 2023
Dear Robert,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 Malo

Dianne

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It had plenty of parking spaces. The drink machine didnt work. No iron or ironing board available. Room needs a detail cleaning. Didnt have a closet with a door. Microwave and refrigerator were old. Refrigerator had ice build up. I wont stay here again. Manager on duty not friendly and had to ring a bell to get him. Poor customer service.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 19 oct. 2023
Dear Dianne,We apologize for the numerous inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We're sorry to hear about the issues with the drink machine, the lack of an iron, the room's cleanliness, and the condition of the appliances. We take your comments seriously and will work to improve. We regret that your interaction with the manager was not friendly and will address this matter as well. Thank you for sharing your concerns, and we hope you consider giving us another chance to provide a more enjoyable stay.Sincerely, Hotel Manager

8/10 Bueno

Ansel

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 27 oct. 2023
Dear Ansel,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 Terrible

Yolanda

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people at the front is so disrespectful. I had to move room three times. Each time it was something going on with the room. Than the hallway smelled like feces and urine. On top of that nobody knows. Who the manger is nor owner. Like I wouldn't tell my enemies to stay here. I really don't understand how they pass to have a hotel..
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Yolanda,We're truly sorry for the disappointing experience you had during your stay. This is not the level of service and comfort we strive to provide our guests. Your feedback is valuable, and we will ensure to address these issues to prevent similar occurrences in the future. We appreciate your understanding.Sincerely, Hotel Manager

2/10 Terrible

June

No le gustó: Limpieza y servicio y personal
Dirty
Put us in a room with a newly renovated bathroom. Next day we were asked to move rooms because they said the bathroom was leaking. Did not want to have to switch rooms. We have stayed there often and each time we check into a room there is always something broken. Once it was refrigerator because it was not plugged in back behind the console. Few times it was the TV. Once it was due to entire cord missing. AC in some rooms don’t work well. We always cleaned the AC filters. Last stay AC filter coated in inches of dirt. Was no wonder AC would not cool. They should be ashamed of themselves to let buildup like this happen! My boyfriend took a photo and the owner didn’t want to look at it! One room had thousands of roaches. We have since found another place to stay when in area. Beware!!!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear June,We apologize for the recurring issues you've experienced during your stays at our hotel. Your feedback is important to us, and we take your concerns seriously. We will address these issues with our maintenance and housekeeping teams to ensure that the rooms are properly maintained and that any problems are promptly resolved. We appreciate your loyalty and hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok
The air continued to cut off but customer service was great! They were working on hotel so tried taking a nap which was impossible.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 26 sept. 2023
Dear Guest,Thank you for your feedback and your 8 out of 10 rating. We apologize for the issue with the air conditioning and the inconvenience it caused during your stay. We appreciate your understanding and are pleased to hear that you found our customer service to be great. We hope to provide a more comfortable experience for your future visits.Sincerely, Hotel Manager

4/10 Malo

Ginnina

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y servicios
The rooms smelled like dirty wet towels
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 16 sept. 2023
Dear Ginnina,We apologize for the unpleasant odor you encountered in your room. This is not the experience we want our guests to have, and we take your feedback seriously. We will investigate this issue to ensure its addressed and doesn't recur. Your comfort is important to us, and we appreciate you bringing this to our attention. Thank you for your understanding.Sincerely, Hotel Manager

10/10 Excelente

Darrin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 15 sept. 2023
Dear Darrin,Thank you for your incredible 10-star rating! We are so delighted that you had a wonderful time with us and look forward to welcoming you back soon! Your kind words mean a great deal to us, and we hope to make your next visit even better. Thank you again!Sincerely,Hotel Manager

2/10 Terrible

Kristine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Hotel Manager, el 9 sept. 2023
Dear Kristine,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager