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Opiniones de Best Western Galleria Inn & Suites

2.5 out of 5
Best Western Galleria Inn & Suites
601 Dingens St, Buffalo, NY

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 237 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 285 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 191 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 133 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 154 de 1000 opiniones" "

7.0/10

Limpieza

7.6/10

Servicio y personal

6.4/10

Servicios

6.6/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Alejandro

Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 6 may. 2024
Thank you for sharing your experience in regard to your stay at the Best Western Galleria Inn & Suites. It was a pleasure hosting you, Alejandro and we look forward to welcoming you back again soon!

2/10 Terrible

farah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Bianca, el 17 ago. 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Luz Celenia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lugar seguro y tranquilo. La limpieza excelente. Personar de limpieza muy amable. El desayuno debería dejarlo hasta las 10 am y tener mas variedad para escoger.
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Joaquin

Se hospedó 7 noches en febrero de 2023
Respuesta de Sophia CSR, el 21 mar. 2023
Hi Joaquin,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcome our guest's ideas and suggestions. Hope to see you very soon!

4/10 Malo

Miguel, Miami

Viaje en pareja
Le gustó: Servicio y personal
Nothing that I can say I liked. I didn't like a lot of things. Let me put it this way: after a great experience at a BW hotel in Erie only a few days before, this was very dissapointing. Old premisses, strange location, I even had a hard time closing and locking the Door! Old, smelly room, only the bathroon was ok! We did not even feel safe there! Overall a very dissapointing stay.
Se hospedó 1 noche en agosto de 2022
Respuesta de Sophia CSR, el 9 ago. 2022
Dear Miguel, I am sorry that we fell short of meeting your expectations and providing you with exceptional service. It is our goal to provide each of our guests with a positive experience. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excelente

FRANCIS

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Wilton

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio
Se hospedó 1 noche en julio de 2022
Respuesta de Sophia CSR, el 5 jul. 2022
Dear Wilton, Thank you for your stay. It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

6/10 Aceptable

Vaneslie

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en junio de 2022

6/10 Aceptable

David

Se hospedó 2 noches en septiembre de 2021

6/10 Aceptable

Manuel D

Se hospedó 2 noches en agosto de 2021

6/10 Aceptable

Rosalia

Se hospedó 2 noches en agosto de 2021

2/10 Terrible

Henry

Se hospedó 1 noche en julio de 2021

2/10 Terrible

Francisco

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mal hotel y servicio
El personal del hotel es rudo y nada amable. No hicieron la limpieza de la habitación y en general el hotel está en mal estado. No volvería a hospedarme ahí ni regalado.
Se hospedó 3 noches en junio de 2021
Respuesta de Shaunna, el 6 jul. 2021
Thank you for taking the time to review your recent stay. I'm truly sorry to hear your experience was less then you expected. Its our job to make sure you're comfortable during your stay and I apologize we fell short of that. We will be using your feedback to make improvements for future guests. I hope we may have the opportunity to better accommodate you should your travels bring you back to the area.

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Sucio en la habitación. Baño y lavabo. Mantenimiento deficiente.
Se hospedó 1 noche en agosto de 2019
Respuesta de Manager, el 12 ago. 2019
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Bueno

Felipe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2019
Respuesta de Manager, el 8 jul. 2019
We can't thank you enough for sharing your rating. It would delight us to host you again!

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great!!!
Excelente
Se hospedó 2 noches en julio de 2019
Respuesta de Manager, el 8 jul. 2019
Thank you for taking the time to share your comments regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mas Espacio en el comedor y más variedad Desayuno
Se hospedó 2 noches en junio de 2019
Respuesta de Manager, el 8 jul. 2019
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Bobby

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 30 abr. 2024
Your feedback has been shared with our team so that they can make the necessary changes. Please let us know if you have any additional information. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

2/10 Terrible

Alisa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room where small updated and over price.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 28 abr. 2024
Alisa, we're sorry to hear that you were unhappy with your stay at the Best Western Galleria Inn & Suites. We'd like to have an opportunity to leave you with a better impression in the future.

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff
Se hospedó 3 noches en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 23 abr. 2024
Here at the Best Western Galleria Inn & Suites we continuously strive to meet your needs and expectations. Thank you for sharing your feedback.

4/10 Malo

Brooke

Viaje familiar
No le gustó: Limpieza y servicio y personal
Room was not clean. Dirty sheets, hairs in the shower and on towels. Black mold in the bathroom. Breakfast was both over cooked the first morning or still frozen the second. Staff didnt seem interested in keeping it clean or full.
Respuesta de Best Western Galleria Inn & Suites , el 22 abr. 2024
Your feedback is important to us and we have sent your concerns to the General Manager for their review. We hope you will consider giving us another chance to prove ourselves.

10/10 Excelente

Dustun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful place to stay. Breakfast was delicious. We'll have to come back when the pool is open!
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 22 abr. 2024
We are so happy that you had a great stay with us at the Best Western Galleria Inn & Suites! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

8/10 Bueno

Kimberly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff were very friendly! Hallways and lobby were clean. Room was pretty clean, just a little dusty which is common. Room & hallways we very cold though, the fridge was so cold our drinks froze. Not too far from stores & places to grab a quick meal. Overall we will stay there again if we need a hotel in that area!
Se hospedó 2 noches en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 22 abr. 2024
Thank you for taking the time to notice our efforts to make your stay with us a pleasant experience!

8/10 Bueno

Kimmie

Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 12 may. 2024
We appreciate when our guests take time to review us, Kimmie! Thank you for your feedback.

10/10 Excelente

Igor, Pittsford

Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 7 may. 2024
Thanks much for your five-star review. We appreciate it very much and look forward to your return to us.

10/10 Excelente

Linda

Viaje en pareja
Le gustó: Limpieza y servicios
We enjoyed our overnight stay. Quiet and warm Pizza place a short distance.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 14 abr. 2024
Thank you for your recent stay at the Best Western Galleria Inn & Suites. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We look forward to welcoming you back again soon!

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very friendly!
Se hospedó 2 noches en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 10 abr. 2024
Thank you for providing feedback on your recent experience at Best Western Gallieria Inn & suites. We take pride in providing an enjoyable experience for each of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Bueno

Fernando

Se hospedó 2 noches en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 28 abr. 2024
We're so glad you had a positive experience during your time spent at the Best Western Galleria Inn & Suites. Thank you for your feedback!

2/10 Terrible

Michael John

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Worse check in I have ever had at a hotel. Slow beyond belief. One customer in front of us and it took like 10 to get to us. Then when it’s our turn finally, the phone rings and the front desk check in guy puts are check in down and starts dealing with the reservation change for whoever is on the phone, versus taking his/her number and calling them back. I finally grabbed my credit card and ID from his desk and was about to walk out when that finally got his attention back on us, the clients in front of him.
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 8 abr. 2024
Thank you for taking the time to share your experience with us. We are very sorry we couldn't provide you with a better check-in experience. We have shared your feedback with the General Manager for their review. Thank you for your valued business.

8/10 Bueno

Jean

Le gustó: Servicio y personal y condiciones de la propiedad
Thanks for a quick and clean stay. Jackie was awesome!!
Se hospedó 1 noche en abril de 2024
Respuesta de Best Western Galleria Inn & Suites , el 3 abr. 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

2/10 Terrible

Shana, Tonawanda

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Government housing foreigners
Se hospedó 3 noches en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 2 abr. 2024
We're sorry you were unhappy with your stay at the Best Western Galleria Inn & Suites. We hope to welcome you back again in the future.

4/10 Malo

Chris

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Our fridge and A/C didn’t work, when telling one of the staff members this they go “Room 120? Ya we know but we must have over booked” Very disappointed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 2 abr. 2024
Chris, we will be addressing your feedback with our staff. This is not acceptable and we do hope you will consider giving us another chance to show you the hospitality you deserve and should expect from us.

6/10 Aceptable

Linda

Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 21 abr. 2024
Thank you for staying with us recently at the Best Western Galleria Inn & Suites. It was a pleasure hosting you and we look forward to your return.

6/10 Aceptable

Ryan

Le gustó: Servicio y personal
Super friendly and helpful staff .. But too too noisy , not the owners fault
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 1 abr. 2024
We appreciate all feedback here at the Best Western Galleria Inn & Suites. We apologize for the noise level during your stay with us. Please let us know if there is anything we can do to make your stay more enjoyable.

10/10 Excelente

Alicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 1 abr. 2024
Thank you for your five-star recommendation, Alicia! We look forward to welcoming you back again to the Best Western Galleria Inn & Suites!

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 1 abr. 2024
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

8/10 Bueno

Tanya Lee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was close to where we needed to be. The room was small for a suite and the hvac was load. So, needless to say we did not get much sleep. Also, the bed was too firm for comfortable sleep.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon at the Best Western Galleria Inn & Suites Cheektowaga, NY.

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Très bien merci
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
Thank you very much for your five star rating of the Best Western Galleria Inn & Suites Cheektowaga, New Yarok. It was a pleasure having you as our guest and we look forward to your return to us!

4/10 Malo

Aimee

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I checked in and was given a room. The room had a strange smell I immediately noticed when I entered. There was an excessive amount of vents which I found odd then I heard entire conversations of other guests, aggressive conversations between a male and a female. A persistent stink from “Mary Jane” was coming into the room through said vents. At one point I dropped my phone and it slid to floor by back of bed and what did I see…a broken used drug paraphernalia, empty old 22 of beer and a lighter and part of a baggie which I’m Guessing was to Hold the drugs used in said paraphernalia oh and an old towel. I booked this room for my daughter and I as it said “Galleria” it was more “ghetto”
Se hospedó 1 noche en marzo de 2024
Respuesta de Shaunna, el 18 mar. 2024
Thank you for taking the time to let us know about your recent stay. I'm very sorry to hear about your experience. If at anytime you are not comfortable, please let us know. We will fix it right away. Your satisfaction is our utmost priority. Please know this is not typical of our property. We take pride in making sure our guests are happy. I hope we may have the opportunity to better accommodate you on a future stay. If you would like to discuss this further, please do not hesitate to reach out directly.

6/10 Aceptable

Kiara

Viaje en pareja
No le gustó: Servicios
Property right next to bar with good wings
Se hospedó 2 noches en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
We're so glad our location was convenient for you, Kiara. Thank you for your recommendation of the Best Western Galleria Inn & Suites Cheektowaga, New York.

2/10 Terrible

Chris

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Shaunna, el 18 mar. 2024
Thank you for taking the time to review your recent stay. Im truly sorry it was not all that you expected. We would like to hear more about your experience. Please feel free to reach out directly. Your feedback is important to us.

10/10 Excelente

Andre

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
Thank you so much for noticing our efforts to make your stay with us a pleasant experience at the Best Western Galleria Inn & Suites, Cheektowaga New York! It was a pleasure having you as our guest and we look forward to your return to us.

6/10 Aceptable

Stacy Ann

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Nothing special very average and badic
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
Thank you for your review, Stacy Ann. We would enjoy serving you again in the not too distant future.

6/10 Aceptable

Jacquelyn

Viaje familiar
Le gustó: Servicio y personal
It was fine. Only stayed one night and was only in the room to sleep. Slept well.
Se hospedó 1 noche en marzo de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
We're so glad you had a good experience with us at the Best Western Galleria Inn & Suites Cheektowaga! We look forward to welcoming you back again soon.

4/10 Malo

Brendan

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The heat to the executive did not work.
Se hospedó 1 noche en marzo de 2024
Respuesta de Shaunna, el 6 mar. 2024
Brendan, Thank you for taking the time to review your recent stay. I'm truly sorry to hear the heat was not working in part of your room. Please know your satisfaction is our utmost priority. If at anytime you're experiencing any issues, please let us know. We will do our best to fix it right away. We want to make sure your stay is comfortable. I hope we may have the chance to better accommodate you should your travels bring you back to the area.

2/10 Terrible

Ja'Quay

Se hospedó 1 noche en febrero de 2024
Respuesta de Shaunna, el 25 mar. 2024
I'm very sorry to see you're stay was not all that you expected. Your feedback is important to us. We would like to know more about it to help improve your experience. I hope we may have the opportunity to better accommodate you on a future stay.

10/10 Excelente

Tracey

Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
Thank you, Tracey! We really appreciate your five star review of your stay at the Best Western Galleria Inn & Suites Cheektowaga, New York. It was a pleasure serving you and we look forward to welcoming you back again!

10/10 Excelente

Jasmine

Se hospedó 3 noches en febrero de 2024
Respuesta de Best Western Galleria Inn & Suites , el 25 mar. 2024
We appreciate your five-star recommendation, Jasmine! Your feedback is important to us. We hope to have another opportunity to welcome you back again the next time to are visiting the Cheektowaga, New York area.

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk always helpful and available
Se hospedó 1 noche en febrero de 2024
Respuesta de Best Western Galleria Inn & Suites , el 2 abr. 2024
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

4/10 Malo

Kalima

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For an 2 hour early arrival asked me $50. And did not gave me 30 min for checkout in the morning every 5 minutes they kept coming back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shaunna, el 21 feb. 2024
Thank you for taking the time to review your recent stay. I apologize you were disturbed at checkout. For future we are happy to offer a late checkout based on availability, however we need to know in advance so housekeeping does not disturb you. We will always do our best to make sure your stay is enjoyable. Your satisfaction is very important to us. I hope we may have the chance to better accommodate you on a future stay.