Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 206 de 650 opiniones" "
10 - Excelente
206
Puntuación de 8, es decir, Bueno. Basada en 138 de 650 opiniones" "
8 - Bueno
138
Puntuación de 6, es decir, Aceptable. Basada en 121 de 650 opiniones" "
6 - Aceptable
121
Puntuación de 4, es decir, Malo. Basada en 92 de 650 opiniones" "
4 - Malo
92
Puntuación de 2, es decir, Terrible. Basada en 93 de 650 opiniones" "
2 - Terrible
93
6.8/10
Limpieza
7.4/10
Servicio y personal
7.0/10
Servicios
6.6/10
Condiciones de la propiedad
7.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Brayan
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Brayan
Se hospedó 2 noches en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Brayan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
2/10 Terrible
Gustavo
20 ene. 2024
Gustavo
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 22 ene. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 Excelente
Cecilia
3 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Súper Recomendable 👍
El alojamiento y la gente al servicio súper amable y todo muy servicial y Súper Bien 👍 también qué hay cerca centros comerciales y buenos restaurantes
Cecilia
Se hospedó 2 noches en septiembre de 2023
Respuesta de Darlene Sheridan, Assistant General Manager, el 4 sept. 2023
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our team hopes to have the chance to serve you again on your next visit
10/10 Excelente
escarlet
22 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente todo. Me fascina
escarlet
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 23 ago. 2023
Hello,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guests' ideas and suggestions. We would love to host you again.
8/10 Bueno
Omar
Viaje familiar
28 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Omar
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 30 jul. 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
10/10 Excelente
Lina
Viaje en pareja, Viaje familiar
24 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buen hotel para hospedarse .
Lina
Se hospedó 2 noches en mayo de 2023
Respuesta de Scott Grant - Hotel Manager, el 25 may. 2023
Thank you! Thank you for a great stay and a kind review!Regards,
2/10 Terrible
Sasyme
Viaje familiar
1 nov. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel descuidado ruidosos sin servicio de toallas un depósito de 200 dlls la noche cuando el hotel no tiene nada
Sasyme
Respuesta de Melissa, el 7 nov. 2022
Gracias por estar con nosotros. No aceptamos un depósito de 200, nos disculpamos por cualquier confusión. Tenemos nuevos propietarios que ya están renovando el hotel. Esperamos que regrese y se quede con nosotros nuevamente.
8/10 Bueno
angel
Viaje familiar
3 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
angel
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
Geordie
Viaje en pareja
3 may. 2024
We arrived last Saturday, we were given a room that needed some updating.
The washroom was in dire need of a renovation.
Also we got a king bed and they had the smallest pillows, I asked for a few extra pillows at the front desk and the employee came out with a small pillow I asked for another one as they were so tiny. He said he could not give me another one.
We took the pillow to the room. I put on the pillow case and it was three time the size of the pillow.
I didn’t realize that it was such a big deal to ask for two more pillows.
Guess I’ll have to travel with my own from now on
Geordie
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Geordie,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.
4/10 Malo
Blair
Viaje de negocios
3 may. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
A pen was in the sheets. The Blanket was ripped. The gym water fountain was stained with white crust .Seriously
Blair
Se hospedó 3 noches en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Blair,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.
10/10 Excelente
Tim
Viaje en pareja
3 may. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Just a place to sleep
Tim
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Tim,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
10/10 Excelente
Pierre
Viaje en pareja, Viaje familiar
3 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The swimming pool and the trees around.
Pierre
Se hospedó 1 noche en mayo de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Pierre,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
10/10 Excelente
Elizabeth
2 may. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I loved the convenience of being close by the mall and not too far from the airport. It was very easily accessible to travel downtown via public transportation.
Elizabeth
Se hospedó 1 noche en mayo de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Elizabeth,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
10/10 Excelente
Miroslawa
Viaje familiar
2 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful, co-operative and nice staff. The breakfast was excellent and the staff there are gentle with smiling face.
Miroslawa
Se hospedó 2 noches en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Miroslawa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
10/10 Excelente
Jackie
Viaje en grupo
1 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and good value
Jackie
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Jackie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
8/10 Bueno
Christy
29 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Christy
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Christy,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!
8/10 Bueno
Arthur
29 abr. 2024
Large property....needed better signage for directions around the building.
Arthur
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Arthur,Thank you for the review. I will definitely share with my management staff to make proper improvements. We hope to see you back!
10/10 Excelente
Shoja
29 abr. 2024
Le gustó: Limpieza
Shoja
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Shoja,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
8/10 Bueno
Amanda
Viaje en grupo
26 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
Overall a better hotel than I thought I was getting. Checking in the one night was insane. Took an hour and half. Which is crazy, they need to come up with a better system when there is an event in the area happening. But good stay and would book again
Amanda
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Amanda,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.
4/10 Malo
adam
Viaje en pareja
26 abr. 2024
No le gustó: Servicio y personal y condiciones de la propiedad
First off $250 incidental fee is ridiculous should be put right on when you book room . 1.5hr check in. You new of concert and hockey teams staying in your hotel could have better prepared. The person we had check us in was not the greatest. Did you know you can add breakfast to your stay for an additional $20? Neither did we!! The bedding didn’t stay on the bed oh and also when we were trying to remake the bed. There was a massive stain on the mattress. Employees need to work on customer service skills and hotel needs a revamp .. not overly impressed with the stay.. only way I’d stay there again is if there was no other hotels available.
adam
Se hospedó 2 noches en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear adam,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
6/10 Aceptable
Amy
26 abr. 2024
Le gustó: Servicio y personal
Amy
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Amy,Thank you for the review.
8/10 Bueno
Taryn
Viaje en pareja
25 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone checked in at the same time so we waited in a line of 100 people and it took almost an hour to check in.
Taryn
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Taryn,Sorry about the inconveniencies you faced during check in. Our goal is to provide exceptional customer service to all our guests. We hope you consider staying with us again!
10/10 Excelente
John
Viaje en grupo
22 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
John
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear John,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
6/10 Aceptable
Leslie
Viaje familiar
22 abr. 2024
Unfortunately during our stay the pool was closed for cleaning. Our room didn't get cleaned between our 2 night stay. The breakfast wasn't very good and it was a repeat on day 2. I had toast and tea.
Leslie
Se hospedó 2 noches en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Leslie,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.
2/10 Terrible
Sara
Viaje en grupo
22 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
room was dirty
Sara
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Sara,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.
4/10 Malo
Lindsey
22 abr. 2024
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Lindsey
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Lindsey,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
2/10 Terrible
Maria
21 abr. 2024
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Maria
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Maria,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
10/10 Excelente
Kostakis
Viaje en pareja
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
Great stay overall
Kostakis
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Kostakis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
8/10 Bueno
Monique
Viaje familiar
21 abr. 2024
Le gustó: Servicio y personal
No le gustó: Servicios
Overall, the hotel is fairly good. It could benefit from some updates and improved amenities, and the pool area was quite cold. However, the positives outweigh the negatives. I would stay here again.
Monique
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Monique,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.
10/10 Excelente
julie
Viaje en grupo
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel for concerts at the bills stadium! 15 minute drive away from the craziness!
julie
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Julie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
10/10 Excelente
Thomas
Viaje en pareja
21 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only issue was they don’t tell you about the $250 deductible on here only when you go to check in
Thomas
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Thomas,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
10/10 Excelente
Michael
Viaje en grupo
20 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Michael
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Michael,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
8/10 Bueno
Jamie
Viaje familiar
20 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to shopping mall , lots of parking available, decent beds and pillows
Jamie
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Jamie,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!
4/10 Malo
victoria
20 abr. 2024
No le gustó: Limpieza
victoria
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Victoria,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
8/10 Bueno
James
Viaje familiar
20 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place was a great price and located near the mall and other shopping. The morning breakfast was just ok with not a lot of selection.
James
Se hospedó 2 noches en abril de 2024
Respuesta de a, el 20 abr. 2024
Thank you for choosing The M Hotel Buffalo. Your comments inspire our team to continually provide excellent service. The breakfast is a complimentary offering, as a gesture of hospitality. Coffee, Tea, Fruit Juices, Morning Pastries, breads, muffins, bagels, yogurt, whole fruit, cereal, eggs, potatoes and turkey sausage. That is a great selection considering it is offered at no additional expense to our hotel guests. We are confident that it is a nice morning send-off. We look forward to hosting you again in the future.
2/10 Terrible
Kathy
20 abr. 2024
Waited an hour and 20 mins to check in
Kathy
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Kathy,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.
10/10 Excelente
Murad
Viaje familiar
19 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service rate atmosphere
Murad
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Service, el 26 abr. 2024
Dear Murad,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
10/10 Excelente
Brenden
Viaje en pareja
17 abr. 2024
Le gustó: Limpieza y servicio y personal
Great location staff was friendly
Brenden
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Brenden,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
8/10 Bueno
Kaitlyn
Viaje en pareja
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bar food is not great but the hotel itself is nice. The rain was leaking through the roof on the 8th floor, and the walls are very thin. But overall it is a nice hotel.
Kaitlyn
Se hospedó 2 noches en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Kaitlyn,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Aceptable
Dave
Viaje en grupo
14 abr. 2024
We enjoy the convenience of the location but the hotel is very “tired”. It could use some updated rooms. Pool is great. Love the atrium the pool is in.
Dave
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excelente
Ashley
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was a decent enough hotel. The room was a bit of a fire hazard with one extension cord plugged in behind the bed with 8 different things plugged into it and twisted up. Hot water lacked in the shower in the morning. Otherwise was a nice hotel.
Ashley
Se hospedó 2 noches en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Ashley,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
6/10 Aceptable
Orlando
Viaje familiar
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Overall this isnt a bad hotel. However the bed was hard as a rock, not enough pillows. We called the front desk to request a couple more and no one answered. The pool area was over crowded. Loud music playing late. I would NOT stay there again.
Orlando
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Orlando,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
8/10 Bueno
Carmen
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Godd for the price paid - great pool
Carmen
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Carmen,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!
2/10 Terrible
Margaret
Viaje en grupo, Viaje familiar
14 abr. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
The swimming pool was unavailable due to someone pooping in the pool.
Margaret
Se hospedó 2 noches en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Margaret,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.
8/10 Bueno
Alycia
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Probably need more clerks for a hotel this side. Clean, nicely located property.
Alycia
Se hospedó 1 noche en abril de 2024
Respuesta de Karly , el 18 abr. 2024
Alycia,Thank you for the review and feedback. We hope to see you again soon!
2/10 Terrible
Nigel
Viaje familiar
13 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
It was close to shopping and restaurants, however we were on the ground flood, and it rained last night, water came in through the window and SOAKED THE CARPET, with my bag on the floor, with my clothes in it, I told the front desk and all they said was sorry about that
Nigel
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Nigel,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
6/10 Aceptable
Ali
13 abr. 2024
Ali
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Ali,Thank you for the review. We hope to see you again soon.
10/10 Excelente
Cornell
Viaje en pareja
13 abr. 2024
Le gustó: Servicios
I really like the property staff was friendly and helpful excellent location close to shopping and restaurants
Cornell
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 18 abr. 2024
Dear Cornell,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
2/10 Terrible
Mary Ellen
Viaje familiar
11 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing - experience and room breakfast and pool area was all terrible.
Contacted head office via email twice with no response. Extremely frustrated and hope Expedia can help.
Mary Ellen
Se hospedó 2 noches en marzo de 2024
Respuesta de Karly, el 12 abr. 2024
Dear Mary Ellen,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.
6/10 Aceptable
Nevaeh
11 abr. 2024
Nevaeh
Se hospedó 1 noche en abril de 2024
Respuesta de DHI Customer Support, el 3 may. 2024
Dear Nevaeh,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.